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I'M WORRIED I MIGHT MISS A PAYMENT IN THE FUTURE, WHAT SHOULD I DO?

Please give us a call on 0333 321 8566 and enter your agreement number when
prompted. Or email us at customerservicespf@closebrothers.com, if you think you
are going to miss a payment along with a contact telephone number. We understand
when customers are worried about future payments and will do our best to support
you.
Please note that if you’re experiencing financial difficulty and you’re
concerned that your insurance cover is no longer suitable for your needs, you
should contact your insurance broker directly to discuss your options. (You can
find your insurance broker’s contact information on your insurance policy and
other communications sent by them.)
 

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I WANT TO CHANGE MY PAYMENT DATES

You can do this via the client portal here. Or call us on 0333 321 8566 with
your agreement number. 

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UPDATE THE EMAIL OR POSTAL ADDRESS ON MY ACCOUNT

You can do this via the client portal here. Or call us on 0333 321 8566 with
your agreement number. 

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I WANT TO CANCEL MY CREDIT AGREEMENT

If you think that you would like to cancel your insurance policy or credit
agreement, please first contact your insurance broker to talk things through.
(You will be able to find your insurance broker’s contact information on your
insurance policy and any communications sent by them).


Once we receive a cancellation request from your insurance broker, we will
cancel your credit agreement and confirm this in writing to you.

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HELPING TO MAKE YOUR INSURANCE MORE AFFORDABLE

Spread the cost of your insurance over regular, monthly payments

Find out who we are



HOW CAN WE HELP YOU?

I'm worried I might miss a payment in the future, what should I do?

Please give us a call on 0333 321 8566 and enter your agreement number when
prompted. Or email us at customerservicespf@closebrothers.com.

I want to change my payment dates

You can do this via the client portal here. Or call us on 0333 321 8566 with
your agreement number. 

Update the email or postal address on my account

You can do this via the client portal here. Or call us on 0333 321 8566 with
your agreement number. 

I want to cancel my credit agreement

Before you do this, please contact your insurance broker to talk things through.


WE HELP MAKE INSURANCE PAYMENTS MORE AFFORDABLE FOR ONE IN SEVEN FAMILIES IN THE
UK, AND ONE IN 20 BUSINESSES – THROUGH REGULAR, MONTHLY PAYMENTS








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©️ 2024 Close Brothers Premium Finance. All rights reserved.
Close Brothers Premium Finance is a trading style of Close Brothers Limited — a
subsidiary of Close Brothers Group plc. Close Brothers Limited is authorised by
the Prudential Regulation Authority and regulated by the Financial Conduct
Authority and Prudential Regulation Authority. Registered Address: 10 Crown
Place, London EC2A 4FT. Registered at Companies House Number 195626. Firm
reference number 124750.





CAN WE USE OPTIONAL COOKIES?

Cookies help to keep our websites and digital services safe, and give you a
better experience online. You can manage your cookie settings whenever you like.
Here's ourCookie Policy
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MANAGE COOKIES

Cookies are small files that are placed on your computer or mobile device when
you visit a website.


We use cookies to make sure our website works properly and to keep it safe. We'd
like to use some extra cookies to give you a better experience, and to help us
improve the site.


You can choose to switch these on or off now, and you can manage your cookie
settings whenever you like.

Here's our cookie policy
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YOUR SETTINGS

ESSENTIAL COOKIES

Always Active

These are cookies which make our websites work and keep you safe by:

– Keeping your browsing sessions private
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– Ensuring we apply your preferences consistently

Whilst our cookie settings centre won't allow you to stop these cookies, your
browser may. If your browser settings prevent these cookies, we can't guarantee
of predict how our website will perform during your visit.

PERFORMANCE COOKIES

Performance cookies

These cookies help us understand how you use our digital services and identify
where we can make improvements.

This includes:

– Measuring and understanding performance of our digital services and their
content to continuously make improvements
– Testing different versions of our digital services with different user groups
to understand which is more favourable
– Analysing individual and aggregated browsing actions and patterns (e.g., links
that are clicked on) to better understand users
– We use different technologies to support these activities, including Google
and AppDynamics.

TARGETING AND MARKETING

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