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HELP CENTER



AliExpress Privacy Policy
Homepage

 * Frequently Asked Questions
 * Awaiting Order Arrival
 * Aftersales
 * Refund
 * Ordering & Payment
 * Account Management
 * Coupon & Promotion
 * Product Selection
 * Feedback
 * Communication
 * Rules & Policies
 * Other

Frequently Asked Questions
Awaiting Order Arrival
Logistics delay issue for Brazil since August
How to use AliExpress Direct Service in Brazil?
I received my order after getting a refund. What can I do?
I haven't received my order. What should I do?
How do I track my package?

Aftersales
I am not satisfied with dispute result. What can I do?
What are the Product Categories that do not allow Physical Return
(Non-Returnable)?
What's the dispute process after I have opened a dispute?
What can I do if dispute time is expired?
The product I received does not match the description. What can I do ?

Refund
Konbini refund(Japan only)
I have not received my refund. What can I do?
How to check my refund?
Why does it show that a refund is being processed after order cancellation?
When will I get my refund?

Ordering & Payment
Malaysia Sales Tax
How to use Konbini?
Bonuses Terms & Conditions
Brazil duty and ICMS tax (Remessa conforme program)
Why i cannot place order?

Account Management
How do I add, save or remove a card on AliExpress?
How can I pay with Bonus?
Why can't my Bonus be applied to my order?
How to close account/release email?
I cannot find order in my account.

Coupon & Promotion
When the Black Friday starts?
Spend&Save
Merge Boss
What is the shopping credit and how to use it?
Instant Off/Payment Discount

Product Selection
How do I manage my shopping cart?
Why do prices sometimes change on the checkout page?
What should I do if i meet error "AE-QUERY-TRADE-PLATFORM-LIMIT-WARN:You can
only purchase one New User Bonus"
I want to know more about product (size, color, shipment etc.)
How to find good products/sellers?

Feedback
How do I leave feedback?
Why my feedback is not displayed?
How do I change feedback?

Communication
How do I contact the seller?
Report channel-Merchants abusive buyers
What can i do if seller did not respond to me?
How to contact seller by message?
The seller doesn't respond to me. What should I do?

Rules & Policies
AliExpress Community Guidelines
Statutory rights of return in Europe and Brazil
User Agreements
AliExpress.com Privacy Policy
Data protection policy

Other
Legal Information and Notice for Japan
When the Black Friday starts?




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