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Fox Business
☰
IBM
Published February 14, 2024 3:31pm EST


NYC MAYOR ADAMS BLAMES IBM FOR REMOTE LEARNING 'GLITCH' AFTER SNOW DAY DISASTER
FOR PUBLIC SCHOOLS


ADAMS BLAMES COMPANY FOR TECHNICAL ISSUES THAT PREVENTED 1M STUDENTS FROM
LOGGING IN TUESDAY

 * 
 * 
 * Comments
 * 

By Breck Dumas FOXBusiness
NYC high school forced to go remote to house migrants

Fox Business’ Madison Alworth reports from Brooklyn, New York, to reveal the
reason why more than 4,000 students were forced to stay home from school.

IBM said it is working with New York City after officials blamed the company for
technical issues that prevented nearly a million students from accessing their
remote learning portal Tuesday morning after in-school classes were canceled due
to a snowstorm.

During a press conference Tuesday, New York City Public Schools Chancellor David
Banks expressed frustration over the widespread glitches and said the problems
were "completely tied to the work we do with IBM."

"IBM was the one who authenticates users and the usernames and, in a word, IBM
was not ready for prime time," Banks said. 



David C. Banks is the chancellor of New York City Public Schools. (Yana Paskova
/ Washington Post / File / Getty Images)

AL ROKER YELLS AT NY MAYOR ADAMS' ADMIN FOR DOING REMOTE LEARNING ON SNOW DAY:
‘GIVE THEM THE DAY OFF!’

Mayor Eric Adams said the snafu was a teachable moment for the city and that he
hoped it was a teachable moment for IBM, too, adding, "We expect more from our
partners and our vendors to give us the product that we're paying for, and today
they did not do that."

Mayor Eric Adams (Luiz C. Ribeiro / NY Daily News / Tribune News Service / File
/ Getty Images)

ERIC ADAMS WARNS NYC IS ‘OUT OF ROOM’ AMID SANCTUARY STRUGGLE: PEOPLE WILL SOON
BE ‘SLEEPING ON THE STREETS’



IBM acknowledged the problems in a statement on Tuesday, saying, "IBM has been
working closely with New York City schools to address this situation as quickly
as possible. The issues have been largely resolved, and we regret the
inconvenience to students and parents across the city."

The company sent FOX Business the same statement Wednesday morning when asked
for an update.

This view shows IBM's regional headquarters in Foster City, California. (Smith
Collection / Gado / File / Getty Images)

Ticker Security Last Change Change % IBM INTERNATIONAL BUSINESS MACHINES CORP.
183.52 -0.19 -0.10%



New York City's public schools resumed in-person learning on Wednesday. It is
unclear whether IBM has addressed the problems to prevent them from happening
again.



GET FOX BUSINESS ON THE GO BY CLICKING HERE

Banks said the city would conduct a full assessment of what caused the
technology issues. By the time of Tuesday's press conference, he said roughly
850,000 students had gained remote learning access.



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