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 * Privacy policy


PRIVACY POLICY



The New Zealand Automobile Association Inc ("AA") considers the protection of
privacy to be of utmost importance. Whether you’re an AA Member, customer or
other user of our products or services, we are committed to providing you with a
service that meets your requirements in a way that safeguards your privacy. We
appreciate the trust you have placed in us.

This policy explains how your personal information may be collected and used. It
also outlines some of the security measures employed to protect your privacy.

In this policy “We” or “Us” refers to the organisation making reference to this
Privacy Policy at the time that your personal information was collected. The
relevant organisation will usually be named in your product or service terms.
This organisation may be:

 * the AA; or
 * one of the AA’s subsidiaries, joint ventures, partnerships, contractors,
   franchisees or licensees involved in providing a product or service you have
   requested or indicated an interest in (“AA Partners”).

There may be additional privacy terms that you agreed to in relation to your
product or service. For other AA joint venture policy terms see also:

 * AA Home Limited Privacy Policy
 * AA Insurance Limited Privacy Policy
 * AA Money (AA Finance Limited) Privacy Statement
 * AA Smartfuel Limited Terms and Conditions


COLLECTION OF INFORMATION

We may collect personal information from you in a number of ways. This includes
when you:

 * Indicate an interest in or take a service from Us. This may include your
   contact details, date of birth, payment method and possibly bank details.
 * Contact Us directly or indirectly with an enquiry, or in response to a
   communication from Us, in which case this may tell Us something about your
   preferences.
 * Take a product or service from an AA Partner or third-party and receive a
   discount or benefit through your relationship with Us.


USE OF INFORMATION


WHAT WE WILL DO

We may, or other parties acting on our behalf may, use your personal information
for several purposes, including:

 * Providing you with products or services you have requested
 * Assisting to identify you when you telephone Us to make an enquiry. You may
   be asked for confirmation of personal details like your date of birth or
   address to confirm you are the right person
 * Responding to enquiries from you
 * Administration and contact about improvements to any accounts, services and
   products provided by Us or AA Partners previously, now or in the future
 * Preventing or detecting fraud or loss where We are able
 * Communicating with you by any means (including mail, email, telephone, text
   messages, social media or digital advertising) about other services or
   products, where We think you would appreciate receiving an offer from Us or
   AA Partners, or when the offer is made available through your association
   with Us
 * Conducting credit checks with licensed credit reference agencies when
   applicable to a particular service or product.
 * Carrying out research, marketing analysis and profiling and creating
   statistical and testing information
 * Monitoring and recording communications We receive. This may be done for:
   * identifying improvements to the products and services which We provide
   * ensuring compliance with Our practices and procedures
   * to provide evidence of a transaction or contract entered into.

It is the AA’s practice to search the Marketing Association Do Not Call and Do
Not Mail lists (as applicable) before sending any direct marketing material. If
you have registered your details on these lists, within 7 weeks of registration,
you will not receive any direct marketing material from the AA.

When you first provide contact information to Us, We will often give you the
opportunity to indicate whether you would prefer not to be contacted for
marketing purposes. However, you can send Us an email at any time to change your
preferences or use the unsubscribe or preferences links at the bottom of any of
Our direct marketing email communications.

Note that your communication preferences may need to be separately updated with
the AA and AA Partners.

Additionally, if you use the same email address as another subscriber, for
instance when you subscribe email address also used by another family member,
your unsubscribe request will apply to you personally, and will not unsubscribe
others receiving Our emails at the same email address.


WHAT WE WON'T DO

Unless you have agreed otherwise, We will not:

 * Send you communications that We do not believe are related to your
   relationship with Us
 * Disclose your personal information to other parties who do not need it for
   the purposes described in this policy
 * Sell/rent contact information lists to parties who do not need it for the
   purposes described in this policy


DISCLOSURE OF INFORMATION

We may disclose information We hold about you to AA Partners or third parties
where:

 * We have contracted those AA Partners or third parties for the purposes
   described under “Use of Information” above
 * We are assisting an AA Partner to contact you about an entitlement you are
   due in respect of products or services you have requested of them
 * As part of the process of sale of one or more of Our businesses
 * Where legitimately requested or required for legal or regulatory purposes
 * As part of legal proceedings or prospective legal proceedings or
 * Otherwise with your consent.

We, and other third-party credit organisations, may also access information
about you to:

 * Help make decisions on credit, or credit related and insurance proposals and
   claims for you and other members of your household; and
 * Check your identity to prevent money laundering unless other satisfactory
   proof of identity is provided.


PROTECTION OF INFORMATION

We maintain strict security measures in order to protect your personal
information. The procedures are constantly monitored and updated in accordance
with the latest technology.

We may hold personal information overseas and in cloud storage where We are
satisfied that the relevant providers and jurisdictions meet our security
standards.


ACCESS TO PERSONAL INFORMATION

The Privacy Act gives you the right to access and correct personal information
held by Us.

 * To query or access any personal information the AA holds, call AA’s Customer
   Contact Centre, visit an AA Centre, or log in to www.aa.co.nz to gain access.
   * To query or access any personal information held by AA Partners, contact
     them using the contact details provided with their product or service.

When AA Members or non-Members contact the AA to make changes by phone, online
or at an AA Centre, the AA will need to verify that you are the person
authorised to obtain and update personal information. The AA will therefore ask
you for identifying details such as your Membership number (the 16-digit number
found on your AA Membership card) if appropriate. You will need to satisfy the
identification requirements to be able to access or change information.


COOKIES

By using any of Our websites or mobile applications ("Our Websites") you agree
to the use of cookies, tags and similar technologies in accordance with this
section.

Cookies are pieces of information that a website or application transfers to
your device’s hard disk for record keeping purposes. They help Us to understand
how visitors use Our Websites so We can develop and improve the design, layout
and functionality of Our Websites.

Cookies are used to inform, optimise and serve ads based on your past visits to,
or use of, Our Websites. Our Websites use cookies to advertise products and
services from Us, AA Partners, and third parties with offers available to you
through your relationship with Us. These advertisements appear on third party
websites including Google.

We may match your cookies information to what we know about you for analysis and
advertising purposes. If you do not want us to deploy cookies into your browser,
you can set your browser to reject cookies, or to notify you when a website
tries to put a cookie on your computer. However, rejecting cookies may affect
your ability to use some of the products and/or services on Our Websites.

Any terms of use you agree to in relation to one of Our Websites, which may
include features like geolocation, will be in addition to, and take priority
over, these terms.


CREDIT CARD DETAILS

In line with credit card data security standards when you pay AA using a credit
card on line, in store or by telephone your credit card information is not
stored by AA.


ASSOCIATED ACCOUNTS

Where any AA Member has an Associate Member, products and services may be
offered to both Members in the household jointly or singularly.

While AA takes care to handle combined information in Associated Memberships,
please contact the AA if you have any safety or security concerns related to a
former or current Associated Member.


FOR PEOPLE LOCATED IN EUROPE

This information lets you know how the AA will process your personal information
as a data controller if you are based in the European Union (“EU”).

Where your details are provided to the AA in connection with providing or
offering products or services to you, the following additional rights in
accordance with the General Data Protection Regulation (GDPR) will apply in
certain circumstances:

 * Right to access your personal information (Art 15 GDPR);
 * Right to rectify your personal information (Art 16 GDPR);
 * Right to request that your personal information is erased (Art 17 GDPR);
 * Right to restrict the use of your personal information (Art 18 GDPR);
 * Right to data portability (in certain specific circumstances) (Art 20 GDPR);
 * Right to object to processing of your personal information (Art 21 GDPR); and
 * Where you have provided your consent to processing (e.g. to receive
   information about products and services), you may withdraw your consent at
   any time by following the processes outlined in this policy or emailing AA’s
   Privacy Officer.


LEGAL BASIS FOR PROCESSING UNDER THE GDPR

The following describes the legal basis for AA’s processing of your personal
information as required by Art 13 and 14 of the GDPR:

 * When you register your information online, such processing is necessary for
   the performance of our services, Art 6(1)(b) GDPR;
 * For sensitive data (including biometric data) as defined in the GDPR, we
   process such data on the basis of your prior consent, Art 9(2)(a) GDPR;
 * For non-sensitive personal information which we need in order to perform
   services, such processing is necessary for the performance of our services,
   Art 6(1)(b) GDPR;
 * With regard to other non-sensitive personal information, we process such
   information on the basis of our legitimate interest, Art 6(1)(f) GDPR, and
   our legitimate interest is to enhance our services;
 * When you communicate with us or sign up for promotional material, we process
   such data on the basis of our legitimate interest, Art 6(1)(f) GDPR, and our
   legitimate interest is to provide you with our promotional messages;
 * When we leverage and/or collect cookies, device IDs, location data, and other
   tracking technologies, we process such data on the basis of your consent, Art
   6(1)(a) GDPR, and based on our legitimate interest, Art 6 (1)(f) GDPR, our
   legitimate interest is to provide you with better services or marketing;
 * When we aggregate data, such processing is either necessary for the
   performance of our services, Art 6(1)(b) GDPR, or we process such data on the
   basis of our legitimate interest, Art 6(1)(f) GDPR, and our legitimate
   interest is to provide you with better or customised services and marketing.


FURTHER INFORMATION

This Policy applies to personal information held about individuals. It does not
apply to information We hold about companies and other organisations. The Office
of the Privacy Commissioner has further details of the New Zealand Privacy Act
and how it protects personal information in New Zealand.

If you require further information as it relates to AA’s Privacy Policy, please
email pofficer@aa.co.nz or write to us at the address below:

The Association Secretary
NZAA 
PO Box 5 
Auckland 
New Zealand

If you require further information as it relates to an AA Partner’s privacy
management, please refer to the information provided by that organisation.

 


POLICY CHANGES

This policy is current at January 2021. We may make changes from time to time.
Notice of any changes will be given by posting the updated Privacy Policy on our
website. Your continued use of our products and services at following this
notice will be taken as acceptance of the updated Privacy Policy.



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