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SIGNING
Find answers to your eSignature signing questions.
* 948 Topics
* 2,657 Replies
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948 TOPICS
Recently Active
Most Replies Most views Newest First
H
HaulfrynTechNewcomer
asked in Signing
NO OPTION TO VOID AN ENVELOPE
We’ve got a user that is unable to void an envelope. Attached is what they’re
seeing, and circled in red is where they should have buttons called Resend or
More, the More option allowing them to void it. The user, Jayne, is managing
envelopes on behalf of Kelly. The envelope is in a Waiting for Others status so
we would expect Jayne to be able to void. Why is this not appearing?
02
H
8 minutes ago
T
Tony aceNewcomer
asked in Signing
RESIZING ISSUE OR GLITCH
Hello everyone. I'm adding a textbox to a contract I'm trying to fill out and
when i try to resize the text to fit along the according lines it doesn't let
me. The selected text box only lets me move it around but does not let me resize
it using the expanded arrows on the corners. its like the text box has a fixed
size. Is there a fix to this?
15
2 hours ago
Y
Youngeun KimNewcomer
asked in Signing
SEQUENTIAL TRANSMISSION PROBLEMS
Hello, I ordered it sequentially in the locusign and sent it, but it keeps
changing to the simultaneous signature. How do I solve this problem?
01
8 hours ago
S
shuwenNewcomer
asked in Signing
WHY I CANNOT OPEN THE DOCUSIGN DOCUMENTS
It shows: Authentication Error The login information provided does not match the
account for this envelope. Please try again and login with the same email
address where you received this envelope.
01
9 hours ago
J
JBONewcomer
asked in Signing
HELP FINDING DOCS SIGNED
I recently signed my car loan docs on docusign and now I need to print some of
them. How do I find them?
01
10 hours ago
J
JimIamNewcomer
asked in Signing
HOW DO I USE THIS?
I have a document that I need to sign and send back to my HR department but I
can’t seem to figure out how to sign it? Maybe this app is to complicated for my
use…?
01
D
16 hours ago
K
kghkNewcomer
asked in Signing
HOW DO YOU SIGN A PDF?
I’m not able to find a clear instruction on signing a pdf that makes any sense.
I’ve googled and looked at the advice you offer, but it doesn’t clarify how I
can actually sign the document. The ‘support’ section is a mess.
01
20 hours ago
L
lucasxieNewcomer
asked in Signing
CAN CORPORATIONS SIGN QUALIFIED ELECTRONIC SIGNATURE?
Can corporations sign Qualified Electronic Signature?
04
N
20 hours ago
Z
ZiyiNewcomer
asked in Signing
REQUEST FOR DOWNLOAD OF ALL PREVIOUSLY SIGNED DOCUMENTS
Hi, I need to download all the documents I've signed in DocuSign. Could you
please guide me on how to do this or help me with the bulk download? Thanks a
lot!
01
20 hours ago
G
gicprodObserver
asked in Signing
SELECTING A DIFFERENT SIGNATURE FROM MY ACCOUNT
I have several different signatures under my Docusign accoutn (legal name, work
name, company etc.). All I want to do is select a different signature that’s
already there, but it defaults to one that doesn’t match the document. How do I
select the proper signature? Thanks.
00
G
20 hours ago
L
LAFNewcomer
asked in Signing
COMPLETION CERTIFICATE
Does the Completion certificate legally required to evidence that a document has
been validly signed with electronic signature? Can I rely on a document executed
with Docusign with valid signature panel in Adobe/PDF but for which I don’t have
the completion certificate available? Many thanks!
01
A
22 hours ago
S
sesherwinObserver
asked in Signing
IT SAYS SIGNATURES CAN'T BE VERIFIED
I sent a document to my client to be signed. Once she signed, I signed. When I
look at the signed document, it says this at the top, “This document is
digitally signed. Some signatures couldn't be verified.” What does this mean? Do
we need to resign a new copy? If so, how do I avoid this issue again? Thanks.
00
S
23 hours ago
F
frabuNewcomer
asked in Signing
ERROR VERIFYING SIGNATURE ON PDF DOCUMENT - NON-EU CERTIFICATE
Hello everyone, I signed a PDF document with DocuSign to add a trade name to my
business in a French government portal, but I received the error: Your signature
is not valid:The summary was signed with a non-EU foreign certificate whose
certification authority is not included among those defined in the eIDAS trusted
lists. Therefore, your signature is not considered valid as we cannot find the
certification authority of the certificate used among the eIDAS trusted lists.We
invite you to contact your signature provider to obtain a compliant signature.
Could someone kindly give me advice on how to resolve this issue?Thank you very
much! Kindest Regards,Franz B.
111
C
1 day ago
J
jfindley55Newcomer
asked in Signing
SIGNATURE ISSUE
When going to sign i accidentally hit something that makes my signature say
docusign. How do i reset to put my name there.
02
C
1 day ago
U
user_404Newcomer
asked in Signing
RECEIVED SUCCESSFUL EMAIL FOR ESIGNATURE BUT WHEN REVIEWING THE DOCUMENT, NO
VALUE IS DISPLAYED
How to display data in tabular form when document is getting reviewed in
DocuSign?No data is displayed in document for reviewing and signing..
01
C
1 day ago
H
hialtynayNewcomer
asked in Signing
I NEED THIS FONT
i need to find the font you used for signature or hiw can i export only the
signature
00
H
1 day ago
M
mpaceyNewcomer
asked in Signing
BLUE BANNER
hello, would anyone happen to know how you generate a Blue Banner at the top of
the signed document? Many thanks
02
N
1 day ago
N
nmoltoNewcomer
asked in Signing
SIGNATURE POPULATES FOR BOTH
Hello I am having an issue with my document, when the first person signs it
autopopulates the part for both signers,
02
N
1 day ago
C
CvDWNewcomer
asked in Signing
HOW TO CHANGE THE ‘TITLE’ OF A RECIPIENT?
How to change the ‘title’ of a recipient in the address book (to correct
autofill)? The ‘autofill’ is wrong (old title). Please advise.
01
2 days ago
E
EricPARISNewcomer
asked in Signing
WHAT IS THE PROCESS TO SHARE A DOCUMENT AS ONE COLLEGUE CHECK IT BEFORE I SIGN
IT?
Hello, A supplier sent me a contract to sign. At this moment, I am the only
recipient. But before I sign it I’d like to have it checked by one of my
partners. It’s the first time I use this web appli (Docusign). By the way, I am
a little bit lost...😮 Do I have to ask the supplier to add my partner email in
his contact list? Or can I manage that directly as to allow my partner to check
the contract and make comments? Many thanks for your help. Best regards, Eric
ps: please, note that I am downtown Paris (France). Perhaps, the functions could
have some differences for french users? I hope that the category “Docusign App
Center” is the right category for my request?
02
A
2 days ago
C
ctjesterNewcomer
asked in Signing
DOWNLOADING SIGNED DOCUMENT
I signed a document which was sent by a third party. It no longer shows on my
dashboard and I would like to access and download it. It was signed the same day
I attempted to do this, so well within the 6 month period. How can I access and
download it? Thanks much
02
A
2 days ago
K
Kim HNewcomer
asked in Signing
REOCCURRING SIGNING REQUEST
A colleague keeps receiving a reminder from DocuSign to sign a document, however
the document is fully signed already. I have checked the history of this
document and it shows her signing in May and all parties receiving a fully
signed copy of the document in question. How can this reminder be stopped? I
have deleted the sent/signed docusign routing and no-else is experiencing this
issue. Thank you for any help KimH
14
A
2 days ago
L
Luis RicoNewcomer
asked in Signing
FREE TRIAL RECIPIENT LIMIT
Hello. I am using a free trial mode docusign. I understood I have a 30-day trial
with 5 envelopes. I used a first envelope with a signature test with nine people
and it worked perfectly. Now I am trying to sign a document with 24 people and
afeter the first five recipientes there is an alert sign saying “The recipient
limit on the envelope has been exceeded.” I don’t understand why I was able to
sign a document with 9 recipeints before. What is the limit of recipients for
envelope on the free trial mode? Is there a way I can make 24 people sign? Thank
you
04
A
2 days ago
S
Sandy LNewcomer
asked in Signing
VALIDATION FORM
Hello, How do you get a copy of the validation/authenticator form after you get
a complete signed document?
02
C
2 days ago
B
bdimsdaleNewcomer
asked in Signing
GROUP SIGNING ISSUE
Hi, I have a signing group with three members. When an agreement is created and
sent, one of the three members needs to go in and approve it before it gets sent
to a client. The issue we are running into is periodically when one of the
members goes to approve the document, they are notified that someone from the
group is already in the process of approving the document. However, when we ask
that other member, they tell us they have not even opened it. So, the original
member who is trying to open and approve cannot move forward and the document
cannot move forward until the other member goes in to approve. It’s very
frustrating and we cannot figure out why DocuSign is saying someone from the
group has opened the document when no one at that point has opened it except for
the member trying to approve. I have attached a screenshot of this message as
well. Any help would be appreciated!
04
N
2 days ago
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