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SETTING NEW STANDARDS IN CUSTOMER EXPERIENCE•
INSTANTLY CONNECT WITH YOUR CUSTOMERS AND OUTPERFORM THEIR GROWING EXPECTATIONS
WITH OUR CONVERSATIONAL SOFTWARE.
Discover our products
TRUSTED BY COMPANIES WORLDWIDE
CM.COM CELEBRATES LAUNCH OF GENERATIVE AI ENGINE
REVOLUTIONIZING CUSTOMER ENGAGEMENT
We are pleased to announce the successful launch of our innovative Generative
AI capabilities. This release represents the latest advancement in our ongoing
AI investment efforts. Read all about our new integrated Generative AI features.
Read the press release
OPTIMIZE THE ENTIRE MOBILE CUSTOMER JOURNEY
Research shows that 86% of customers are willing to pay more for a great
experience. Our software enables you to perfect your customers' experience on
their favorite channels. From the first message to the latest conversion, we've
got you covered, regardless of your industry.
Show Industry Solutions
CREATE PERSONAL EXPERIENCES THAT LAST
1. ENGAGE WITH CUSTOMERS
2. REACH YOUR AUDIENCE
3. AUTOMATE CUSTOMER CONTACT
4. PERSONALIZE YOUR MESSAGE
5. MONETIZE CONVERSATIONS
ENGAGE WITH CUSTOMERS
Make it easy for your customers to get the best service across channels.
Dive In
REACH YOUR AUDIENCE
Connect with customers on any communication channel and expand your reach.
Dive In
AUTOMATE CUSTOMER CONTACT
Empower your customers to get personalized service experiences whenever they
want.
Dive In
PERSONALIZE YOUR MESSAGE
Unlock your customer data and automate your mobile marketing.
Dive In
MONETIZE CONVERSATIONS
Create commercial opportunities at every conversational touchpoint.
#1 SOFTWARE SUITE FOR CONVERSATIONAL COMMERCE
Founded in 1999
More than 20 years of experience
Global Focus
Local presence in 19 countries
Licensed PSP
Licensed Payment Service Provider
24/7 Support
Global monitoring & support
Listed Company
Listed at Euronext Amsterdam
RECOGNIZED AND ACCREDITED BY
LET’S MAKE YOUR CUSTOMERS HAPPY
Raise your customer experience to an industry-defining mobile standard using our
software. Get started today and turn those happy returning customers into brand
ambassadors.
Discover our ProductsTalk to Sales
GET INSPIRED
1. Oct 12, 2023 • Live
5 WAYS TO SUPERCHARGE YOUR SPONSOR REVENUE WITH AN EVENT APP
Many festivals and events struggle with limited budgets and view an event
app as an unnecessary luxury. Nothing could be further from the truth; an
event app doesn't have to be a cost but rather an additional revenue stream.
It adds tremendous value as a digital assistant for your attendees, and on
the other hand, you have an extra tool to provide sponsors and partners with
much more exposure and 'stage time.' If you convince your sponsors of this,
they will be more than happy to pay for it, and you won't have to worry
about your budget anymore. 75% of organizers who use a strong app manage to
make more money with the app than it costs them. In fact, some festivals do
so well that app revenue can cover a significant portion of their entire
technology budget.
2. Sep 25, 2023 • Security
COMBAT SMS PUMPING (AIT) FRAUD EFFECTIVELY WITH CM.COM
In this digital era, providing the optimal customer experience means
connecting and engaging with your customers online on their favorite
platforms and channels. Online (automated) customer engagement and A2P
(application-to-person) messaging is bigger than ever, which unfortunately
also means that messaging fraud is on the rise. Artificially Inflated
Traffic (AIT) fraud has become an alarming issue in the telecommunications
industry, but worry not! CM.com has built the perfect safeguard feature to
protect your business endeavors from AIT fraud.
3. Sep 25, 2023 • Personalization
THE MAZE OF CHOICES
For most of us, going on vacation is the most enjoyable moment of the year.
You immerse yourself in a different environment, put your work aside, and
create beautiful memories with family or friends. Yet, many consumers find
the orientation and booking process to be time-consuming and stressful.
4. Sep 22, 2023 • Chatbots
CHATBOTS IN ACTION: FACEBOOK CHATBOTS
In the real world, people use different environments to achieve different
goals. They’ll go to brick-and-mortar shops to compare prices and
competitors. Visit a showroom to experience products up close. Or schedule a
meeting to see a live demo. But is that how it works in the digital world?
Yes, it is. The digital world has various environments, too, from websites
to messaging channels, social platforms and more.
5. Sep 21, 2023 • Ticketing
6 METHODS TO ENCOURAGE YOUR MUSEUM OR PARK VISITORS TO BUY THEIR TICKET
ONLINE
In an era where online convenience is becoming the new standard, many
visitors still choose to buy their tickets at the entrance. This is
unfortunate, given the many advantages of online ticketing for both visitors
and the museum or park itself. Think about avoiding lines, generating extra
income, and gathering more information. But how can you increase the use of
online ticketing? That can still be a challenge, which is why we've compiled
six ideas for you.
6. Sep 19, 2023 • Personalization
GET MORE RETURN FROM YOUR EXISTING CUSTOMER BASE
New clients, new opportunities. Therefore, it’s understandable that many
businesses prioritize acquisition. However, there is a risk to this focus.
Because what about the current clientele? Investing in it as a retailer or
e-commerce company and building trust, enables you to turn every existing
customer into a loyal fan. Starting out, on your way to the first result?
That is something that can be accomplished quickly. Yet, you already have
the data and the channels in place.
7. Sep 18, 2023 • Personalization
ALWAYS RELEVANT FOR EVERY CUSTOMER: IMPROVE LOYALTY AND CUSTOMER
SATISFACTION
A satisfied customer is a customer who stays. But how can you achieve this
as a retailer or e-commerce company? How do you remain relevant to the
customer? The answer lies in first-party data, directly derived from your
existing customers. Use that data to offer a personalized experience every
time, and you will improve customer satisfaction. And thus, you will also
improve the loyalty of your existing customers, acting as a catalyst for
customer lifetime value.
8. Sep 14, 2023 • Personalization
HOW TIMING INCREASES THE BOOKING VALUE AND IMPROVES CUSTOMER RELATIONSHIPS
When it comes to booking a vacation, everyone has their own habits. While
one person puts together their holiday months before the departure date,
another waits until the last minute. And then there’s a large group that
falls somewhere in between. To engage all travelers throughout the year and
maximize the relevance of your communication, it’s important to present the
most suitable offers and booking information at the right time. In this
article, you’ll learn how Artificial Intelligence can help you achieve this.
9. Sep 13, 2023 • Chatbots
CHATBOTS IN ACTION: INSTAGRAM CHATBOTS
Every channel where customers interact with a brand offers a different
experience. Among the most distinctive is Instagram. Unlike other social
media apps, Instagram users scrolling through posts often feel a deeply
personal connection with the sources they follow: celebrities, favorite
products, and subjects they’re passionate about. It’s a community built on
trusting influential people.
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