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Making the change to remote work? We're happy to help you stay connected Learn
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Making the change to remote work?
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EXCHANGE EMAIL


IS YOUR EMAIL EXCHANGE SECURE AND COMPLIANT?

POSTED ON AUGUST 25, 2021

Email is a critical channel for communication for any business. In highly
regulated industries, the security requirements for email differ depending on
the information it contains. That means you need a secure email exchange to meet
compliance. But how do you know if your email solution is really secure and
compliant?

VOICE AND UNIFIED COMMUNICATIONS


WHY CLOUD-BASED COMMUNICATIONS TOOK OFF DURING THE PANDEMIC

POSTED ON AUGUST 23, 2021



During the pandemic, businesses turned to the cloud to empower employees to stay
connected and productive while working from wherever. Moving forward, the cloud
communications industry is expected to continue experiencing explosive growth,
which is why defining its impact during COVID and diving into the why behind
this technology mega trend is so important.



CONTACT CENTER


CULTIVATING CUSTOMER LOYALTY WITH CONTACT CENTER SOFTWARE

POSTED ON AUGUST 18, 2021



How important is customer loyalty to your business? It’s likely a priority for
your company, but it’s not always easy to gain. It can be hard to scale across
an enterprise, and consistency in interacting with and supporting customers can
be tricky. At the heart of customer loyalty is having contact center agents that
have the tools they need to serve customers aptly. One of the essential ones is
contact center software.



ANYMEETING


6 WEBINAR TRENDS EVERY COMPANY SHOULD CONSIDER

POSTED ON AUGUST 16, 2021



Webinars have been an important marketing and engagement tool for years. During
the pandemic, the use of virtual events skyrocketed. Between February and March
of 2020 alone, the number of B2B brands in the United States using live webinars
increased by 36 percent. Whether your company is new to hosting virtual events
or not, you should familiarize yourself with the latest webinar trends. This
space is more active than ever – take a look at what other brands are doing to
help inspire your company’s webinar strategy.



VOICE AND UNIFIED COMMUNICATIONS


EASY VOIP SETUP SUPPORTS WORK FROM WHEREVER

POSTED ON AUGUST 4, 2021



The way the world works forever changed during the pandemic, and it’s likely not
going to return to the old normal. Business owners realize the value of enabling
work from wherever models […]



VOICE AND UNIFIED COMMUNICATIONS


UNIFIED COMMUNICATIONS EXPLAINED – EVERYTHING YOU NEED TO KNOW TO GET STARTED

POSTED ON AUGUST 3, 2021



Unified communications (UC) has emerged as a must-have tool during the pandemic.
With remote work expected to stick in the long-term in the form of hybrid work,
cloud communications technology is likely to persist as an essential component
of day-to-day business technology. If your company isn’t taking advantage of UC
technology yet, but you want to get started, read on for unified communications
explained.



VOICE AND UNIFIED COMMUNICATIONS


IMPLEMENTING UCAAS: EXPECTATIONS VS. REALITY

POSTED ON JULY 27, 2021



Technology is only valuable when your users adopt it. What causes bottlenecks in
adoption? Many factors influence it, but a lack of or a poor onboarding process
is a leading cause. […]



THE BUSINESS CLOUD


ESSENTIAL FEATURES TO LOOK FOR IN A CLOUD COMMUNICATIONS PLATFORM

POSTED ON JULY 22, 2021



Enabling communication between your employees and with customers is critical for
any company’s success. The key to streamlining it and promoting flexibility and
mobility is to use a cloud […]



CASE STUDIES, INTERMEDIA NEWS, THE CLOUD


SUCCESSFUL MANAGED PRINT SERVICES PROVIDER IMAGENET CONSULTING BUILDS TO ITS
FUTURE BY ADDING INTERMEDIA UCAAS TO ITS PRODUCT PORTFOLIO

POSTED ON JULY 21, 2021



For a business to stay in business for years, let alone decades, the foresight
and willingness to evolve is usually central to its story.  Those in the
technology industry often reinvent themselves many times over to serve new and
emerging needs. ImageNet Consulting is one of those organizations that has seen
itself evolve over the years, and success has always seemed to follow. 



THE BUSINESS CLOUD


HYBRID WORK MODELS AND HOW TO SUPPORT THEM

POSTED ON JULY 20, 2021



Remote work exploded during the pandemic. With employers forced to adopt a
work-from-home model to protect employees from COVID-19, businesses across the
board adopted technology to facilitate remote work and discovered how productive
and efficient working from wherever can be.



THE CLOUD


SEVEN 2021 CUSTOMER EXPERIENCE TRENDS TO HAVE ON YOUR RADAR

POSTED ON JULY 15, 2021



Every company strives to deliver exceptional customer experiences. However,
customer expectations changed a lot in the last year and are constantly
evolving. To meet customers where they […]



SECURITY AND COMPLIANCE


SECURITY CHECKLISTS FOR EMPLOYEES: AWARENESS CAN SAVE YOU FROM A BREACH

POSTED ON JULY 14, 2021



Your company might use iron-clad network protection and implement encryption
across the board. However, your data and systems are still at risk of a
cyberattack if you aren’t focusing on […]



THE CLOUD


6 SURPRISING BENEFITS OF CLOUD COMMUNICATIONS FOR MANUFACTURERS

POSTED ON JULY 8, 2021



In manufacturing, every step toward greater efficiency boosts competitiveness.
This is why the adoption of cloud communications has become a critical turning
point for the industry. Enabling […]



CLOUD SERVER


IMPORTANT CLOUD PHONE FEATURES AND WHAT THEY DO

POSTED ON JULY 8, 2021



Your phone system is one of the most critical tools for your business. It
enables communication, and with the right cloud-based platform, its features can
boost efficiency and productivity. […]



CONTACT CENTER


9 ONBOARDING TIPS FOR CONTACT CENTER AGENTS

POSTED ON JULY 6, 2021



A strong onboarding program is essential for any business. It sets up employees
for success and can support retention. This is especially true for contact
center agents. Whether onboarding […]



VOICE: INDIVIDUAL SERVICES


PROTECT YOUR EMPLOYEES AGAINST VISHING

POSTED ON JULY 6, 2021



Cybercriminals are always looking for new ways to scam users. Attacks continue
to be more sophisticated and common. Organizations must remain vigilant and
understand all the different […]



INTERMEDIA EMAIL PROTECTION, SECURITY


INTERMEDIA RAISES THE BAR FOR EMAIL SECURITY WITH AI GUARDIAN

POSTED ON JULY 1, 2021



With cyberattacks up 700% last year1, having the right email protection in place
is crucial to protecting your business against increasingly more sophisticated
BEC attempts.



THE BUSINESS CLOUD


HOW TO PREPARE FOR A VIRTUAL INTERVIEW

POSTED ON JULY 1, 2021



With today’s technology, the virtual interview experience can be remarkably
similar to in-person interviewing. It’s still engaging. And, with high-quality
web conferencing software, the […]



CASE STUDIES, PARTNER PROGRAM


ATS COMMUNICATIONS RELIES ON STRONG PARTNERSHIP AND HIGH-QUALITY SOLUTION TO
DELIVER NEXT-GEN UCAAS TO CUSTOMERS

POSTED ON JUNE 29, 2021



With 45 years in business communications and IT support, ATS Communications has
earned a reputation as one of the premier tech solution partners in California,
with a large base of customers in California and throughout the U.S. Although
communications technology may change and advance, ATS has continued to evolve
with these trends to ensure their customers have the highest quality and most
reliable voice and collaboration platforms available.



VOICE AND UNIFIED COMMUNICATIONS


WANT TO IMPROVE CUSTOMER EXPERIENCE? BOOST EMPLOYEE COLLABORATION

POSTED ON JUNE 28, 2021



Customers today expect efficient, fast service. They want streamlined solutions
to their problems and total flexibility when it comes to communication channels.
This means your employees […]



VOICE AND UNIFIED COMMUNICATIONS


THE BUSINESS CASE FOR UCAAS

POSTED ON JUNE 17, 2021



Every organization wants to provide effective communication and collaboration
tools to its employees. Often, companies use a mix of different tools that don’t
always integrate or create […]



CASE STUDIES, INTERMEDIA UNITE


ANIMAL HOSPITAL AND PET RESORT SETS NEW STANDARDS WITH CUSTOMER EXPERIENCE USING
INTERMEDIA UNITE.

POSTED ON JUNE 16, 2021



People love their pets and pet-lovers know that their dog or cat is a genuine
member of the family. When pet-owners choose a care provider for their
much-loved family members, trust is a key imperative for the provider they
select. Dr. Brittany Simpson and her husband Andrew Simpson, owners of the Page
Point Animal Hospital & Pet Resort, knew this full well and they designed their
business to deliver a positive experience for both pets and their owners. I had
the pleasure of speaking with the Simpsons, along with Elsa, their four-legged
brand ambassador.



MOBILITY


SHOULD YOUR BUSINESS OFFER FLEXIBLE WORK ARRANGEMENTS PERMANENTLY?

POSTED ON JUNE 16, 2021



When social distancing measures were put in place because of the pandemic,
remote work skyrocketed. Many people started working from home for the first
time. During this period, both […]



VOICE AND UNIFIED COMMUNICATIONS


WHY CLOUD PHONE SYSTEMS ARE THE FUTURE

POSTED ON JUNE 8, 2021



The modernization and digitization of communications accelerated in the last
year. As companies had to shift to a remote workforce, they found that critical
tools and platforms needed to be […]



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