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NEED HELP?
MESSAGE US 24/7




NEED HELP?
MESSAGE US 24/7




NEED HELP?
MESSAGE US 24/7




OUR EXPERTS ARE HERE
TO HELP 24/7

 


  




 


THE BEST MESSAGING EXPERIENCE IS WITH MY OPTUS APP


• Get instant responses from our Digital Assistant
• Send us a message, then get on with your day
• We’ll connect you to an Optus expert who will get back to you with a solution
as soon as possible
• Access your recent Messaging history

 

Message us in My Optus app





GET THE MOST OUT OF MESSAGING US IN MY OPTUS APP

Enable app notifications

Enable notifications so you don't miss a message from us.



GET UPDATES

Turn on app notifications so you know when we've responded to your message.

ONE LOGIN, ONE CHAT

Login to the app to continue your conversation and see your history.

GET ON WITH YOUR DAY

Our experts will quickly update you with a solution, without you needing to
stick around.

FREQUENTLY ASKED QUESTIONS

1. How can I contact Optus customer service online?


You can contact Optus using our online messaging. Simply log in with your My
Account details in My Optus app or click on the Messaging icon on the bottom
right of this page. To help you, our Optus Digital Assistant will respond
instantly and connect you to an expert if your question needs to be escalated.

2. How does Messaging work?


You can contact an Optus expert in My Optus app on your mobile or by clicking on
the Messaging icon on the bottom right of this page. To ensure your conversation
history is retained, you may be asked to log in with your My Account details.

Alternatively, you can verify your identity by completing a simple form. Make
sure to have your phone handy as we may SMS you an authentication code to
confirm your identity.

3. Why should I use Messaging in My Optus app?


When you log in to use Messaging in My Optus app you will have access to your
chat history with our customer care team. Just leave us a message and get on
with your day, and we’ll notify you when our experts have responded (make sure
your app notifications are turned on).

4. Why should I message instead of call Optus?


We understand your time is precious, so our Messaging feature has been created
to ensure you have an even better customer service experience from our care team
without having to wait on the phone.

By using Messaging, you will get instant support from our Digital Assistant and
if your enquiry needs to be escalated, it will be handed over to an expert. You
will be notified when our expert responds. This means you don't have to stay on
hold and can get on with your day.

5. Is Messaging the same as Live Chat?


Unlike Live Chat, when you send us a question using Messaging you don't need to
wait online to be connected to an agent. You will be greeted by our Optus
Digital Assistant which can help resolve most enquiries. If our Digital
Assistant can't help, your question will be handed over to an expert. You will
be notified when our expert responds.

6. Where is the best way to message the Optus customer service team?


Messaging is best experienced in My Optus app, but you can also access it on
this page or by contacting us wherever you see the Messaging icon on our
website.


WANT TO SELF-SERVE?

Get the answers you need with our Help & Support page.

Go to Help & Support
My Optus

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 * Support

My Optus
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 * Support

Optus Guide

 * Privacy, Security and Safety
 * Standard Agreement
 * Critical Information Summaries
 * Deliveries & Returns
 * Optus Usage Guidelines
 * Copyright
 * Accessibility
 * Device Warranties

Optus Guide
 * Privacy, Security and Safety
 * Standard Agreement
 * Critical Information Summaries
 * Deliveries & Returns
 * Optus Usage Guidelines
 * Copyright
 * Accessibility
 * Device Warranties

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© 2023 Singtel Optus Pty Limited

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ACKNOWLEDGEMENT OF COUNTRY

Optus acknowledges the Traditional Custodians of the lands on which we live,
work and serve. We celebrate the oldest living culture and its unbroken history
of storytelling and communication. We pay respect to Elders – past, present and
future.