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What should I do if I get a call claiming there's a problem with my Social
Security number or account?


SOCIAL SECURITY

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PROTECT YOURSELF FROM
SOCIAL SECURITY SCAMS

BE ON THE LOOKOUT FOR FAKE CALLS, TEXTS, AND EMAILS

REPORT A SCAM


HOW TO SPOT A GOVERNMENT IMPOSTER SCAM

Scammers are pretending to be government employees. They may threaten you and
may demand immediate payment to avoid arrest or other legal action. These
criminals continue to evolve and find new ways to steal your money and personal
information. Do not fall for it! We want you to know how you and your loved ones
can avoid becoming victims!

Watch our public service announcement below




BE ALERT

If you owe money to Social Security, we’ll mail you a letter with payment
options and appeal rights. We only accept payments electronically through
Pay.gov, Online Bill Pay, or physically by check or money order through our
offices. We will never:

 * Threaten you with arrest or legal action because you don’t agree to pay us
   money immediately.
 * Suspend your Social Security number.
 * Promise a benefit increase in exchange for money.
 * Ask you to send us gift cards, prepaid debit cards, wire transfers, Internet
   currency, cryptocurrency, or cash through the U.S. mail.

We only send emails or text messages if you have opted in to receive them and
only in limited situations, including the following:

 * When you have subscribed with Social Security to receive updates and
   notifications by text or email.
 * As part of Social Security’s enhanced security when accessing your personal
   my Social Security account.

We may email or text you about programs and services but will never ask for a
return call to an unknown number or ask for personal information.


KNOW WHAT TO LOOK FOR

 * The caller or sender says there is a problem your Social Security number or
   account.
 * Any call, text, or email asking you to pay a fine or debt with retail gift
   cards, wire transfers, pre-paid debit cards, internet currency, or by mailing
   cash.
 * Scammers pretend they are from Social Security or another government agency.
   Caller ID, texts, or documents sent by email may look official, but they are
   not.
 * Callers threaten you with arrest or other legal action.
 * Internet scammers may use “phishing” schemes to trick a recipient into
   revealing personal information by clicking on malicious links or attachments.

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BE PROACTIVE

Protect yourself, friends, and family!

 * If you receive a questionable call, hang up and report it at oig.ssa.gov.
 * Do not return unknown calls, emails, or texts.
 * Ask someone you trust for advice before making any large purchase or
   financial decision.
 * Do not be embarrassed to report if you shared personal information or
   suffered a financial loss.
 * Learn more at oig.ssa.gov/scam.
 * Share this information with others.


IF YOU RECEIVE A SUSPICIOUS CALL, TEXT, OR EMAIL:

 1. Hang up.
 2. Do not return unknown calls, texts, or emails.
 3. Do not give money or personal information.
 4. Report the scam to the Office of the Inspector General (OIG) using the
    instructions below.

If you receive a call, text, or email that you believe to be suspicious, about a
problem with your Social Security number or account, do not respond or engage
with the caller or sender. Report Social Security phone, email, and text scams
through our dedicated online form.


HOW TO REPORT A SUSPICIOUS CALL, TEXT, OR EMAIL:

When reporting these suspicious communications, please be sure to capture as
much information as you can. This includes:

 1. Taking a screenshot or photo of the website, social media post, email, or
    text message(s).
 2. For emails and text messages, please try to capture the entire message and
    any included message links. Also, let us know how you received or came
    across the suspicious message.
 3. For U.S. postal mailings, if you can, scan or take cell phone pictures of
    the complete mailing, including the front and back of the outside envelope.
    Please hold onto the actual mailing for at least 30-days after reporting. We
    may decide to retrieve the hard copy of the mailed item.

This information will help ensure that we can locate the suspicious
communication.

REPORT A SCAM

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