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PATIOFURNITURE.COM LEGAL CENTER Error ALL CONTRACTS * PatioFurniture.com Privacy Notice * PatioFurniture.com Terms of Use PATIOFURNITURE.COM PRIVACY NOTICE VERSION 4.0 EFFECTIVE NOVEMBER 7, 2022 Download -------------------------------------------------------------------------------- TABLE OF CONTENTS -------------------------------------------------------------------------------- PatioFurniture.com: U.S. Online Privacy Notice Last Updated November 7, 2022 PatioFurniture.com and its affiliates (collectively, “PatioFurniture.com”) respect your concerns about privacy. This U.S. Online Privacy Notice applies to our use of personal information that we may collect via the websites and mobile and other applications that link to this notice (collectively, the "Sites"). PatioFurniture.com This U.S. Online Privacy Notice describes the types of personal information we obtain about consumers through the Sites, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices. INFORMATION WE COLLECT Information We Obtain About You We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include: * Contact information, such as your name, email and postal address, and telephone number; * account information, such as online password and other log-in details used to access the Sites; * payment information, such as name, billing and delivery address and payment card details, including card number, expiration date and security code, which is collected and stored by us and by our third- party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions; * geolocation information (on our app), and other general location information; * information about the products or services you purchased, requested, obtained or considered, including your online order history, and your service or parts requests; * in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and * other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the live chat feature or Customer Care Account) on our Sites. Through the Sites and in our stores, you may apply for financing or other methods of paying for your PatioFurniture.com purchase. These financing options and other payment methods are provided by third parties, which have separate privacy policies that govern the use of personal information collected by them. Information We Obtain by Automated Means When you interact with our products and services, we, our partners, our advertisers, and third party advertising networks obtain certain information by automated means, such as cookies, web server logs, web beacons, session replay software, scripts, tracking software and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet- connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. “Session replay software” tracks a visitor’s activities on websites, including keyboard strokes, page scrolling, and mouse/pointer locations, movements, and clicks. We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream and page-scroll data and other information about your interactions with our Sites, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support, and (6) otherwise manage and enhance our Sites. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use and enjoy all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. HOW WE USE THE INFORMATION WE COLLECT We may use the information we obtain about you to: * Provide our products and services (including delivery, repairs, and customer service) to you; * provide technical support; * establish and manage your PatioFurniture.com account and profile; * process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order; * notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner; * administer your participation in surveys and market research; * personalize your experience with our Sites; * communicate with you and provide customer support (such as by email, text, call and in other ways); * send you offers or other marketing or promotional materials on behalf of PatioFurniture.com; * perform analytics (including market and consumer research, trend analysis and financial analysis); * operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions); * contact you to conduct surveys or market or advertise to you; * protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and * comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and our Terms of Use. We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law. Third-Party Analytics Services We use third-party web analytics services on our Sites, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/privacy. Online Tracking and Interest-Based Advertising On our Sites, we and our partners may collect information about your online activities to identify you and provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps or receive our ads by mail because we participate in advertising networks (such as Google AdWords and Google AdSense) and other partnerships. We use ad networks and other partners that allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These advertising partners track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These partners use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites, and to build a profile of users' online browsing activities and contact information. The information our advertising partners may collect includes data about users' visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks or partners’ programs. This process also helps us track the effectiveness of our marketing efforts. Our Sites are not designed to respond to "do not track" signals received from browsers. To learn how to opt out of interest-based advertising please visit Digital Advertising Alliance opt out and Network Advertising Initiative opt out. INFORMATION SHARING We do not sell or otherwise share personal information we collect about you except as described in this U.S. Online Privacy Notice. We may share your personal information with our (1) affiliates and subsidiaries and (2) service providers who perform services on our behalf, such as order fulfillment and delivery, fraud prevention, marketing and payment card processing and other service providers that provide financing for PatioFurntiure.com purchases. In addition, we may share information we collect on our Sites about you with other third parties for those parties' own purposes that are not marketing-related, such as for fraud prevention or security services, to build or improve the quality of the services they provide to us, or to help protect against illegal activity. We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation). YOUR CHOICES We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, stop receiving emails, or submit a request, please contact us as specified in the How to Contact Us section of this U.S. Online Privacy Notice. OTHER ONLINE SERVICES AND THIRD-PARTY FEATURES Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Pinterest, YouTube or Instagram buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, PatioFurniture.com is not responsible for these third parties' information practices. HOW WE PROTECT PERSONAL INFORMATION We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. CHILDREN'S PERSONAL INFORMATION The Sites are directed toward a general audience and is not directed to children under 13 years of age. PatioFurniture.com does not knowingly collect or use information from children under 13 obtained through the Sites. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this U.S. Online Privacy Notice. UPDATES TO OUR U.S. ONLINE PRIVACY NOTICE This U.S. Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our U.S. Online Privacy Notice and indicate at the top of the notice when it was most recently updated. HOW TO CONTACT US If you have any questions or concerns regarding this U.S. Online Privacy Notice, you may email us at [customerservice@patiofurniture.com] or call us at 1-888-709-5380. You may also write to us at: PatioFurniture.com Attn: Legal 11540 Highway 92 East Seffner, Florida 33584 PATIOFURNITURE.COM TERMS OF USE VERSION 3.0 EFFECTIVE OCTOBER 29, 2020 Download -------------------------------------------------------------------------------- TABLE OF CONTENTS -------------------------------------------------------------------------------- Terms of Use PLEASE READ THESE TERMS OF USE (THESE “TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF ALL OR PART OF ANY WEBSITE OR MOBILE APPLICATION OF PATIOFURNITURE.COM AND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE "SITE"). THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH PATIOFURNITURE.COM FOR PRODUCTS OR SERVICES. ARBITRATION NOTICE: These Terms of Use contain a binding dispute resolution/arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration that is set forth below. 1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes. 2. Third-Party Web Sites. The Site may link to, or be linked to, websites not maintained or controlled by PATIOFURNITURE.COM. Those links are provided as a convenience, and PATIOFURNITURE.COM is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or any products or services made available through those web sites. Please take care when leaving the Site to visit a third-party web site. You should read the terms of use and privacy policy for each web site that you visit. 3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of PATIOFURNITURE.COM or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, or any other intellectual property belonging to PATIOFURNITURE.COM or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by PATIOFURNITURE.COM and its licensors. 4. Use of the Site; Compliance. You may download and print one copy of the Site's visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of PATIOFURNITURE.COM. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself. Some features on the Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify PATIOFURNITURE.COM immediately at customerservice@patiofurniture.com. PATIOFURNITURE.COM may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if PATIOFURNITURE.COM suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use. 5. Feedback. PATIOFURNITURE.COM welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to PATIOFURNITURE.COM a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any feedback that you send us in our discretion and without attribution or compensation to you. 6. Privacy. Your use of the Site is subject to our Privacy Notice. You may obtain a copy of our Privacy Notice by clicking here. You consent to being contacted by phone or text message to any telephone number You have previously provided to PATIOFURNITURE.COM. 7. Customer Communications. You consent to being contacted by phone or text message with information or questions about your account(s) and/or order(s) to any telephone number you have previously provided to PATIOFURNITURE.COM. You certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. PATIOFURNITURE.COM may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. You can stop receiving SMS messages (including text messages) at any time by replying “STOP” to any message You receive from us and we may send you a message confirming Your election. If You want to start receiving messages again, sign up as you did the first time. If you need help from PATIOFURNITURE.COM, text “HELP” to any message you receive from us. For customer support from PATIOFURNITURE.COM please call us at 1-855-277-0614 or email at customerservice@patiofurniture.com. Message and data rates may apply and message frequency may vary. Carriers are not liable for delayed or undelivered messages. 8. Purchase Information. If you submit payment information that is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your payment method is declined by your financial institution or any third party financing company. Payments are processed by our third-party payment processor. Refunds, if available, are solely the responsibility of PATIOFURNITURE.COM and are at PATIOFURNITURE.COM's sole discretion. 9. Merchandise Availability. The prices and availability of merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery. 10. NO WARRANTY. 1. SOME MERCHANDISE SOLD VIA THE SITE COMES WITH A LIMITED PRODUCT WARRANTY. SEE OUR "Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement" FOR WARRANTY DETAILS. 2. THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. PATIOFURNITURE.COM DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. PATIOFURNITURE.COM DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR- FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS. 3. PATIOFURNITURE.COM IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATIOFURNITURE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. 4. PATIOFURNITURE.COM HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM PATIOFURNITURE.COM OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY. 11. NO LIABILITY. 1. IN NO EVENT WILL PATIOFURNITURE.COM OR ANY OF ITS PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONSULTANTS, AGENTS, SUPPLIERS, LICENSORS, PREDECESSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF PATIOFURNITURE.COM HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE. 2. WITHOUT LIMITING THE FOREGOING, IF PATIOFURNITURE.COM IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF PATIOFURNITURE.COM, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY. 12. Indemnification. You agree to indemnify, defend, and hold harmless PATIOFURNITURE.COM, and each of its parents, subsidiaries, shareholders, members, directors, officers, employees, representatives, consultants, agents, suppliers, licensors, predecessors, successors and assigns, from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys' fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through the Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with PATIOFURNITURE.COM in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of PATIOFURNITURE.COM. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of PATIOFURNITURE.COM. 13. Copyright. PATIOFURNITURE.COM asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide PATIOFURNITURE.COM the following information in the form prescribed by Section 512 of Title 17, United States Code: 1. A description of the copyrighted work or works that you claim have been infringed; 2. A description of the allegedly infringing material, including its location on the Site; 3. Your address, telephone number, and email address; 4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; 5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and 6. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. PatioFurniture.com’s Copyright Agent for notice of claims of copyright infringement on the Site is: copyrightagent@patiofurniture.com; Copyright Agent, PatioFurniture.com Customer Support, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338. 14. Linking to the Site. If you operate a web site and are interested in linking to the Site: you agree that (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with PATIOFURNITURE.COM's names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by PATIOFURNITURE.COM; and (v) the link, when activated by a user, must display the Site full-screen and not within a "frame." PATIOFURNITURE.COM reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice. 15. Governing Law. These Terms of Use are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply. 16. Dispute Resolution/Arbitration Agreement. 1. Mandatory Arbitration. YOU AND PATIOFURNITURE.COM AGREE THAT ANY DISPUTE OR CLAIM BETWEEN YOU AND PATIOFURNITURE.COM OR ANY AFFILIATE OF PATIOFURNITURE.COM OR ANY OF THEIR PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, OR ASSIGNS, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD OR DISTRIBUTED BY PATIOFURNITURE.COM, TO ANY TRANSACTION WITH PATIOFURNITURE.COM, TO ANY WARRANTY, TO THE TERMS AND CONDITIONS OF SALE, TO THE FINANCING OF ANY PURCHASE FROM PATIOFURNITURE.COM, TO THE COLLECTION OR STORAGE OF PERSONAL INFORMATION, OR TO THE TERMS OF USE, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES OR TORT LAW ("DISPUTE") MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, EXCEPT THAT YOU OR PATIOFURNITURE.COM MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS. You and PATIOFURNITURE.COM waive the right to a trial by jury and any right to have a Dispute heard in court. In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator's decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, including monetary damages, injunctive relief, and declaratory relief. Judgment on the arbitrator's award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration, and the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA's Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA's Commercial Arbitration Rules will apply. The AAA's rules and a form that can be used to initiate arbitration proceedings are available at http://www.adr.org. You and PATIOFURNITURE.COM agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Agreement. The Federal Arbitration Act ("FAA") applies to this Agreement and governs its interpretation and enforcement. The arbitrator will decide all issues relating to the enforceability, interpretation, scope, and application of this Agreement (including “gateway” issues of arbitrability), these Terms of Use, the Online Terms and Conditions of Sale, and any applicable warranty, except that a court will resolve any question regarding the meaning, validity or enforceability of Section B of this Agreement. The term "Dispute" and the requirement to arbitrate will be broadly interpreted. The Agreement will survive termination of any warranty. B. Arbitration Class Action Waiver. You and PATIOFURNITURE.COM agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. If a court deems any portion of this Section B invalid or unenforceable, then Sections A and C of the Agreement will be null and void. C. Fees and Costs in Arbitration. If your total damage claims are $25,000 or less, not including your attorneys' fees: (1) the arbitrator may award you your reasonable attorneys' fees, expert fees, and costs if you prevail in the arbitration; (2) the arbitrator may not award PATIOFURNITURE.COM its attorneys' fees, expert fees, or costs unless the arbitrator determines that your claim was frivolous or brought in bad faith; and (3) PATIOFURNITURE.COM will bear all filing fees and administrative fees and either reimburse you for any such fees that AAA requires you to pay upon initiating arbitration or, if you send a written request to Legal Department, Furniture.com America LLC, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338 before you initiate arbitration, PATIOFURNITURE.COM will pay to AAA any such fees that AAA requires to be paid upon initiation of arbitration. If your total damage claims are more than $25,000, not including your attorneys' fees, then the arbitrator may award the prevailing party all or a portion of its reasonable attorneys' fees, expert fees, and costs. In arbitrations conducted under AAA's Consumer Arbitration Rules, (a) PATIOFURNITURE.COM will bear the arbitrator's fees and expenses, and (b) where no disclosed claims or counterclaims exceed $25,000, the Dispute shall be resolved by the submission of documents only/desk arbitration, except that any party may ask for a hearing or the arbitrator may decide that a hearing is necessary. Except as otherwise provided herein, all filing fees, administrative fees, and arbitrator fees and expenses will be paid in accordance with the applicable AAA rules. D. Non-Arbitration Class Action and Jury Waiver. You and PATIOFURNITURE.COM agree that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and PATIOFURNITURE.COM waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor PATIOFURNITURE.COM may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding. E. Severability. If any part of this Agreement is found invalid or unenforceable, then the other parts of the Agreement shall remain in full force and effect, except that if any part of Section B is found invalid or unenforceable, then Sections A and C of the Agreement will be null and void, and the other parts of the Agreement shall remain in full force and effect. 17. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent. 18. Interpretation. These Terms of Use, and, as applicable, our Online Terms and Conditions of Sale, are the entire agreement between you and PATIOFURNITURE.COM with respect to your access to and use of the Site. PATIOFURNITURE.COM's failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by PATIOFURNITURE.COM. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as set forth in Section 15(B) and (E) above. The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms. These Terms will inure to the benefit of PATIOFURNITURE.COM's successors and assigns. 19. Survival. Any provisions of these Terms of Use that are intended to survive termination (including any provisions regarding indemnification or limitation of our liability and the Dispute Resolution/Arbitration Agreement will continue in effect beyond any termination of these Terms of Use or of your access to the Site. 20. Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and PATIOFURNITURE.COM may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference. 21. Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us by mail at: PatioFurniture.com, P.O. Box 468431, Atlanta, GA 30338 or by email at customerservice@patiofurniture.com. -------------------------------------------------------------------------------- Legal Center powered by Ironclad Clickwrap Copyright © 2022, RoomsToGo