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* * Borrowing money
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* * Starting to plan your retirement
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* COST OF LIVING
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* * How to budget
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* Getting a great deal
* How to make money
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* COST OF LIVING
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INVESTING
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MORE FROM WHICH? MONEY
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SHOPPING & FAMILY FINANCES
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SHOPPING FOR YOUR BABY OR CHILD
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Updated: 7 Mar 2023
BEST AND WORST CAR INSURANCE COMPANIES
Find out the best and worst car insurance policies, as rated by our experts, and
which car insurance companies give the best customer service
DS
Dean Sobers
--------------------------------------------------------------------------------
In this article
* How do I find the best car insurance?
* Best and worst UK car insurance companies
* Which car insurers are Recommended Providers?
* How we find the best car insurers
* Does car insurance automatically renew?
* Can car insurance be transferred to a new car?
* What types of car insurance are there?
* How much is the average monthly cost of car insurance?
View more links
--------------------------------------------------------------------------------
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*
*
HOW DO I FIND THE BEST CAR INSURANCE?
Car insurance can be expensive, but you don't have to sacrifice great cover just
to get the cheapest price.
Which? can help you find the best car insurance providers and policies. Not only
do we rate 78 elements of a car insurance policy, we also ask thousands of real
customers who've claimed how they rate their insurer, including names such as
LV, Direct Line and Churchill. From customer service and price to excess and
ease making a claim, our surveys ask in-depth questions on the most important
aspects of taking out a car insurance policy.
In addition to using our reviews, you can also save money on your car insurance
policy with a few simple tricks:
SHOP AROUND FOR CAR INSURANCE
Don't just renew - your existing insurer may not be the cheapest option,
especially if you haven't switched for a while.
Start with price comparison sites but bear in mind not all insurers are on them
- Direct Line and NFU Mutual are prominent exceptions. Also make sure the price
comparison site is listing your details (such as profession) correctly.
If you've got a complicated claims history you could use a broker to find cover,
through the British Insurance Brokers Association. Watch out for fraudulent
'ghost brokers', particularly on social media; these claim to offer cut price
cover but leave you with little or no insurance.
WATCH OUT FOR EXTRA CAR INSURANCE COSTS
Increasing your car insurance excess can reduce your premium - but is
effectively a reduction in your cover. Check the excess you've chosen is an
amount you'd be able to afford in a claim.
It's also worth checking which admin fees your policy comes with. These can
apply if you change any details on your policy or cancel it.
Add-ons, such as personal accident cover, European cover and key cover, are
highly profitable for insurers - but may be of less value to you. Cancellation
fees may also be added if you end your policy early.
* Find out more: See our guide on insurance add-ons and fees.
CAR INSURANCE FOR YOUNGER AND OVER-50S DRIVERS
Younger drivers could benefit from black box insurance, multi-car insurance and
by adjusting their policy - find our tips here.
Whilst specialist over-50s policies exist for older drivers, they may still find
that standard insurers are cheaper. Make the most of your no-claims discount,
which can be eroded by rising premiums, and if switching, check your new insurer
will recognise it.
COMPARE INSURANCE
We’ve partnered with Confused.com to help you get a great deal on your
insurance.
Compare car insurance
BEST AND WORST UK CAR INSURANCE COMPANIES
Our customer surveys and policy analysis is used to rank car insurance
providers. The top scoring providers can be named a Which? Recommended Provider
(WRP) if they can meet the following conditions. They must:
* Be regulated by the Financial Conduct Authority (FCA)
* Be available to the general public
* Have received responses from 30 or more customers in our survey
* Achieve high scores in our customer satisfaction survey
* Achieve an average or above policy score.
In addition, we won't award a provider our WRP endorsement if they have a poorer
than average claims score.
The first list compares only those car insurers we were able to rate for both
policies and customer experience. It's ordered by total score.
The second list compares car insurance policies - an insurer may offer more than
one.
Select a table:
Car insurers with policy and customer scoresCar insurance policies
CAR INSURERS WITH POLICY AND CUSTOMER SCORES
BrandWhich? Customer ScorePolicy ScoreTotal ScoreMin/Max AgeClarity of
policyDealing with queriesEase of managing policy onlineValue for Money
RECOMMENDED PROVIDER
LV
79%77%78%17 / 110 years old
★★★★☆
★★★★☆
★★★★☆
★★★★☆
RECOMMENDED PROVIDER
NFU Mutual
78%76%77%17 / 80 years old
★★★★☆
--
★★★★☆
RECOMMENDED PROVIDER
Direct Line
78%68%73%16 / no max age
★★★★☆
★★★★☆
★★★★☆
★★★★☆
Saga
71%75%73%45 / no max age
★★★★☆
★★★☆☆
★★★★☆
★★★☆☆
AXA
72%71%72%18 / no max age
★★★☆☆
★★★★☆
★★★☆☆
★★★★☆
RECOMMENDED PROVIDER
Churchill
75%66%71%16/ no max age (80 through PCW's)
★★★★☆
★★★★☆
★★★☆☆
★★★★☆
RECOMMENDED PROVIDER
Aviva
74%66%70%17/ 84 years old
★★★★☆
★★★☆☆
★★★☆☆
★★★★☆
Show full table
WHERE IS AGEAS CAR INSURANCE?
You won't find Ageas in either of our tables.
The reason is that this insurer did not take part in our policy survey.
However, it received a Customer Score this year of 60%, placing it 14th out of
15 brands rated.
Table last updated in February 2023. Next update in February 2024.
WHICH CAR INSURERS ARE RECOMMENDED PROVIDERS?
LV
LV was best rated by claimants in our survey, scoring 79%, and its policy was
the highest scoring (77%) when compared against other providers' standard
policies. It's one of a minority of providers guaranteeing repairs for a
vehicle's lifetime, and one of just 11 offering the policyholder a temporary
replacement car if theirs is stolen.
It also stands out by offering protection for no-claims bonuses against an
unlimited number of claims.
Customers in our survey gave LV praise for its ability to deal with queries and
offer value for money. Some 35% of LV claimants in our survey felt they were
getting a cheaper price with it than what was on offer from other insurers - a
sentiment shared by 26% of claimants overall.
NFU MUTUAL
NFU Mutual holds the singular honour of never having lost its WRP status since
we launched the scheme more than a decade ago. It did consistently well in our
analysis this year - just behind LV both for its customer score (78%) and policy
score (76%) - achieving second place overall.
It's one of just two providers we reviewed that doesn't charge a cancellation
fee, or interest if you want to pay monthly.
You won't find NFU Mutual on comparison sites. You can get a quote by calling
one of its 300 branches.
Unfortunately NFU Mutual may not offer a policy to customers in all postcodes,
particularly major cities.
DIRECT LINE
One of the largest insurers in the market, Direct Line retains its place as a
Which? Recommended Provider.
It achieved a customer score of 78% - joint second with NFU Mutual.
Unlike its sister brands Churchill and Privilege , Direct Line doesn't appear on
price comparison sites, but it is well worth contacting them or visiting their
website to get a quote.
CHURCHILL
Churchill received the third-highest customer score (75%) this year. Its
standard policy had a slightly-above-average score (of 66%) in our analysis.
Like its sister brand, Direct Line, we liked its fairer approach to customers'
no-claims discount. For example, it won't hack at the discounts of those who
have claimed because their car was vandalised.
AVIVA
Aviva is our fifth WRP - with a strong customer score of 74% (placing it sixth
of 15 brands). Its standard policy merited a decent 66% in our analysis.
The insurer sells slightly different variants of its cover through comparison
sites - called 'Aviva Online' (scoring 65%) and 'Aviva Premium' (66%).
We’re working with Confused.com to help you get a great deal on your car
insurance. Search for a new policy now.
HOW WE FIND THE BEST CAR INSURERS
CUSTOMER SCORES
The customer score is based on a survey of 2,454 policyholders who have recently
made a car insurance claim. The score reflects how satisfied customers say they
are with their provider and how likely they would be to recommend it.
Providers must receive a minimum sample size of 30 to be included.
Why only talk to customers who've claimed?
You'll only know how good an insurer's customer service really is when you have
to make a claim.
That's when good insurers will show their ability to deal with problems, quickly
process your claim and get you back on the road as soon as possible.
As it can be difficult to find the requisite number of customers who've claimed
for some insurers, in some cases we're only able to provide our expert policy
scores.
POLICY SCORES
The policy score is our assessment of the quality of standard cover comparing 78
elements of a car insurance policy. We weight certain features of cover or costs
(fees and excesses) based on the impact we think they generally make, from
courtesy cars to breakdown cover.
Among the highest-weighted elements are the insurer's guarantee on repairs,
cover for glass damage, conditions of its no-claims discount, whether it'll
provide a replacement vehicle, its fire, theft and accidental damage excesses,
and interest rates charged for paying premiums in instalments.
We carry this analysis out every 12 months. The next update will be in February
2024.
TOTAL SCORE
Where customer and policy scores are available, insurance providers are ranked
by their total score. This score is made up of 50% of the customer score, and
50% of the car insurance policy score.
Getting a cheap car insurance deal can be tricky, but we’ve partnered with
Confused.com to help you compare policies and buy insurance from one of their
100+ providers.
DOES CAR INSURANCE AUTOMATICALLY RENEW?
Yes. When you take out a car insurance policy it is standard for your agreement
to auto-renew after 12 months.
Your provider will let you know between 21 and 30 days prior that your policy is
up for renewal, and if you take no action it will auto-renew with the same
details including excess, no-claims bonus, add-ons, fees and charges.
Some policies have a 10-month option, so it is important to double check your
agreement to see how many months until your auto-renew kicks in. Sticking with
your current policy may not be the best option for you. Find out why you
shouldn't allow your policy to auto-renew.
CAN CAR INSURANCE BE TRANSFERRED TO A NEW CAR?
Yes. Your car insurance policy can be transferred to your new car even if you
are midway through your 12-month policy. Once the transfer is complete, your new
car will be covered in the same way as your previous model.
Some insurance providers will charge an admin fee to change your details. These
changes should include your car make, model and mileage. It is important to
remember that your new car could have an impact on your car insurance premiums.
Your insurance provider will need to know the date to switch over the policies.
The best time to contact them is once you know when you are collecting your new
car from the dealership or seller. This way, you can collect your car and drive
it home that day with your new insurance applied.
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– it's free weekly.
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WHAT TYPES OF CAR INSURANCE ARE THERE?
The main three types of standard car insurance are third party, third party fire
and theft, and comprehensive.
Third party is the most basic level of cover and is the legal minimum. It covers
damage you cause to other drivers on the road, but not damage to your own
vehicle.
Third party, fire and theft is the next band of insurance up. This also pays out
if your car is stolen, vandalised or severely damaged.
Comprehensive car insurance offers the widest coverage for you and your car. It
will cover both you, your car, the other driver and their car in an accident.
Within these categories there are specialist types of policy including classic
car, multi-car and learner driver car insurance.
HOW MUCH IS THE AVERAGE MONTHLY COST OF CAR INSURANCE?
As of February 2023, the average car insurance premium paid by drivers was £470,
according to the Association of British Insurers.
This was 8% higher than in the previous quarter, with insurers blaming rising
repair costs.
The average paid for new policies was £531 and the average for renewing a policy
was £428. Bear in mind your excess, car model type and your age can increase
your car insurance premiums.
HOW CAN I GET CHEAP CAR INSURANCE?
From haggling with your provider to using comparison sites, there are a number
of ways you can find cheap car insurance. It is important to shop around and do
your research to gain a strong understanding of what a competitive price looks
like before making a decision.
Insurance companies are no longer allowed to offer better deals to new
customers, so it is in your best interest to find out what your current provider
is willing to offer you as well as checking out the best deals on price
comparison sites.
It is worth noting that Direct Line car insurance is only available directly and
NFU Mutual are not online at all, you need to call them up to discuss their
policies.
GOT MORE QUESTIONS ON CAR INSURANCE? TAKE A LOOK AT OUR GUIDES:
* How do I make a car insurance claim?
* Car-insurance no claims bonus explained
* Car insurance: add-ons, fees and charges explained
* Modified car insurance explained
* Electric car insurance explained
* How black box car insurance works
* Learner driver car insurance explained
* Temporary car insurance explained
* Multi-car insurance guide
* Gap insurance explained
* How to insure a classic car
COMPARE CAR INSURANCE
We’ve partnered with Confused.com to help you get a great deal on your car
insurance.
Get a quote now
CAR INSURANCE
1. Best and worst car insurance companies
2. How to find cheap car insurance
3. AA car insurance review
4. Admiral car insurance review
5. Aviva car insurance review
6. Axa car insurance review
7. Churchill car insurance review
8. Direct Line car insurance review
9. esure car insurance review
10. Halifax car insurance review
11. Hastings Direct car insurance review
12. LV car insurance review
13. More Than car insurance review
14. NFU Mutual car insurance review
15. RAC car insurance review
16. Saga car insurance review
17. Tesco Bank car insurance review
* Share on Facebook
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COMPARE CAR INSURANCE
We’ve partnered with Confused.com to help you get a great deal on your car
insurance.
Get a quote now
CAR INSURANCE
1. Best and worst car insurance companies
2. How to find cheap car insurance
3. AA car insurance review
4. Admiral car insurance review
5. Aviva car insurance review
6. Axa car insurance review
7. Churchill car insurance review
8. Direct Line car insurance review
9. esure car insurance review
10. Halifax car insurance review
11. Hastings Direct car insurance review
12. LV car insurance review
13. More Than car insurance review
14. NFU Mutual car insurance review
15. RAC car insurance review
16. Saga car insurance review
17. Tesco Bank car insurance review
--------------------------------------------------------------------------------
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