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 1. 
 2. General
 3. Security


Articles in this section
 * What happens to my assets after they are transferred to BlockFi and how does
   BlockFi manage the related risks?
 * How To Protect Your Online Presence
 * Are there any additional steps I can take to protect my account?
 * How do I change my password?
 * Does the BlockFi Mobile App support biometric authentication for login?
 * Does BlockFi have 2FA?
 * How do I enable 2FA on my BlockFi account?
 * I lost my 2FA Code, how can I access my account again?
 * Does BlockFi have a Wallet Address Book and Allowlisting?
 * Allowlisting: What is allowlisting?

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WHAT EMAIL ADDRESSES AND PHONE NUMBERS SHOULD I EXPECT LEGITIMATE BLOCKFI
COMMUNICATION TO COME FROM?

 * Published January 26, 2021

Below is the list of phone numbers we may use to call you from. *Note: some of
these phone lines  are not set up to receive inbound queries. Should you need
support, please visit our Help Center.

 

Client Support:  +1 (646)-779-9688

Outbound Client Support Line: +1 (917)-451-5533

Deserve BlockFi Credit Card: +1 (833)-426-0304

SMS Notifications : +1 (888) 912-5025

 

Below is the list of different email addresses we may use to deliver emails to
you (Monthly Newsletters, Notifications, etc). *Note: some of these email
addresses are not set up to receive inbound queries. Should you need support,
please visit our Help Center.  

 

support@blockfi.com

support@e.blockfi.com

blockfi@e.blockfi.com

blockfi@t.blockfi.com

blockfi@blockfi.com

onboarding@blockfi.com

investigations@blockfi.com

AgentName@blockfi.zendesk.com


AgentName@ext-blockfi.com

support@blockfi.zendesk.com

blockfi-payments@blockfi.com

payments@blockfi.com

noreply.invitations@trustpilotmail.com

blockfi_reviews@blockfi.com 

reviews@blockfi.zendesk.com

 

 If you receive communications from a phone number or email that is not on this
list, please Contact Us right away.



Last Updated March 21, 2022
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RELATED ARTICLES

 * Does BlockFi have 2FA?
 * Identity Verification
 * I lost my 2FA Code, how can I access my account again?
 * Does BlockFi have a Wallet Address Book and Allowlisting?
 * Withdrawal Security and PII Verification

AS OF FEBRUARY 14, 2022, THE BLOCKFI INTEREST ACCOUNT (BIA) IS NO LONGER
AVAILABLE TO NEW CLIENTS WHO ARE US PERSONS OR PERSONS LOCATED IN THE US AND
EXISTING US CLIENTS WITH BIA ACCOUNTS ARE UNABLE TO TRANSFER NEW ASSETS TO THEIR
BIAS. LEARN MORE HERE.





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Privacy Policy Legal NMLS Consumer Access

Digital currency is not legal tender, is not backed by the government, and
crypto accounts held with BlockFi are not subject to FDIC or SIPC protections.
Digital currency values are not static and fluctuate due to market changes. Not
all products and services are available in all geographic areas and are subject
to applicable terms and conditions. Eligibility for particular products and
services is subject to final determination by BlockFi. Rates for BlockFi
products are subject to change.

BlockFi Rewards Credit Card: For more information, please see BlockFi’s Terms of
Service. BlockFi is not a Bank. Cards are issued by Evolve Bank and Trust,
Member FDIC, pursuant to a license from Visa® USA Inc. Rewards are not offered
by Evolve Bank and Trust and are instead offered and managed by BlockFi.

BlockFi International Ltd. holds a Class F digital assets business license under
the Digital Assets Business Act, 2018 (as amended) and is licensed by the
Bermuda Monetary Authority to conduct the following digital assets business
activities: (i) issuing, selling or redeeming virtual coins, tokens or any other
form of digital assets (ii) operating as a digital asset exchange (iii)
providing custodial wallet services (iv) operating as a digital asset derivative
exchange provider and (v) operating as a digital assets services vendor.

See BlockFi.com/terms for more information.

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