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 * Solutions
   * * 
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     * * BY COMPANY SIZE
         
          * Medium
            Build significant experiences at scale with agile and flexible
            solutions
          * Large
            Manage complex experiences with an enterprise-grade software
     
     * * BY INDUSTRY
         
          * Financial Services
          * Telecommunications
          * Pharmaceuticals
          * Travel
          * Utilities
          * Retail & E-commerce
     
     * * BY USE CASE
         
          * Start a Voice of the Employee program
          * Boost survey response rates with WhatsApp
          * Explore more ➔
     * 
 * Product
   
   * * * SANDSIV+
         
         #1 AI Voice of the Customer and CX tech unlocks ROI effortlessly.
         
         Find out more
         
          * + Integrations & apps
          * + Deployment of your choice
     * 
     * * 
       
       * LISTEN & CONNECT
         
          * Surveys
            Get in-the-moment customer feedback across all channels
          * Socials & Reviews
            Understand what your clients says about you on socials and review
            sites
          * Operational data
            Value what digital sites and internal source can tell you about your
            customers
          * Unified feedback hub
            Organize every customer feedback in one place
     * * 
       
       * ANALYSE & PREDICT
         
          * Speech & Text analytics
            Get an in-depth look into what your customers are saying in their
            own words
          * Sentiment analysis
            Uncover the customer’s emotions and feelings about your products,
            brands, and services
          * Trends & Insights
            Identify recurrent topic and uncover trends before they take off
     * * 
       
       * DRIVE ACTION & IMPROVE
         
          * Inner loop
            Fix each customer issue before it become problem and delight them
          * Outer Loop
            Make customer centricity and continuous improvement the beating
            heart of your organization
          * Alerts
            Instantly alert your team on each kpis change and resolve issues
            promptly
     * * 
       
       * MEASURE & WIN
         
          * Dashboard
            Make your competitive insights your unfair advantage
          * Advanced dashboard
            Combine all your Customer, Operational, and Strategic intelligence
            into your CX Dashboard
 * Services
   * * * 
     * 
     * *  * Managed Integrations
            Connect with the apps you already use
          * Technology Adoption Services
            You stay focused on your core business. We’ll take care of the rest
          * Training
            Education is a journey, becoming better every day together is the
            goal
 * Plans & Pricing
 * About
   * * 
     * 
     
     * * ABOUT US
         
          * Company
          * People & Career
          * Our Network
          * Awards & Recognitions
     
     * * WHAT’S NEW
         
          * SANDSIV Global VoC Solution Provider
          * SANDSIV Spearheading AI-Powered Human Experience Solutions
          * SANDSIV Introduces Esteemed Advisory Board
          * SANDSIV Holds Firm as the Champion in the 2023 Emotional Footprint
            Awards
          * SANDSIV named a Leader in 2023 SPARK Matrix™
          * SANDSIV Accelerates Global Growth with Oracle
          * SANDSIV is a new partner in the network of the i-CEM initiative
          * See All News
     * 
 * Resources
   * * 
     * 
     
     * * LEARN
         
          * Brochures & reports
          * sandsiv+ videos
     
     * * GET INSPIRED
         
          * Customer Success Stories
          * Whitepapers
          * Blogs
          * Video podcast
          * Events & Webinars
     
     * * FEATURED TOPICS
         
          * Award | 2023 Global VoC leadership
          * Case study | A1 Telekom Austria
          * Partner | New strategic partnership with Nigerian Treten Networks
     * 
 * Partners
   
   * * * BREAKING NEWS
         
         Get the inside scoop on the latest and greatest from our partners
         
         Find out more
         
          * +Africa – CX Touchpoints
          * +America – IAM
     * 
     * * 
       
       * Overview and Partner Program
         
         Maximize your potential with our partner programs, designed to help you
         succeed in all aspects of your business.
 * Show me
 * Request a demo
 * English
   * Italiano
   * Español
   * Deutsch

 * Solutions
   * By company size
     * Medium
     * Large
   * By industry
     * Financial Services
     * Telecommuncations
     * Pharmaceuticals
     * Utilities
     * Travel industry
     * Retail & E-commerce
   * By use case
     * Use case – Start a Voice of the Employee program
     * Use case – Boosting survey response rates with WhatsApp
 * Product
   * Product overview
     * Product overview
     * Integrations & apps
     * Deployment of your choice
     * Releases
   * Listen & connect
     * Surveys
     * Socials & reviews
     * Operational data
     * Unified feedback hub
   * Analyse & predict
     * Text & speech analytics
     * Sentiment analysis
     * Trends & insights
   * Drive action & improve
     * Inner loop
     * Outer loop
     * Alerting
   * Measure & win
     * Dashboard
     * Advanced dashboard
 * Services
   * Managed integrations
   * Training
   * Technology adoption services
 * Plans & pricing
 * About
   * About us
     * Company
     * People & career
     * Our Network
   * What's new
     * SANDSIV Global VoC Solution Provider
     * SANDSIV Spearheading AI-Powered Human Experience Solutions
     * SANDSIV Introduces Esteemed Advisory Board
     * SANDSIV named a Leader in 2023 SPARK Matrix™
     * See All News
 * Resources
   * Learn
     * Brochures & reports
     * sandsiv+ videos
   * Get Inspired
     * Customer success stories
     * Whitepapers
     * Blogs
     * CX punk chat
     * Events & webinars
   * Featured topics
     * Award | 2023 Global VoC leadership
     * Case study | A1 Telekom Austria
     * Partner | New strategic partnership with Nigerian Treten Networks
 * Partners
   * Partners Overview
   * Breaking News
 * Contact
 * Request a demo
 * English
   * Italiano
   * Español
   * Deutsch


MAKING OUR CUSTOMERS’ LIVES EASIER WITH SANDSIV+

Bringing a human touch to tech: smart, reliable, and custom AI-driven enterprise
Voice of the Customer software solution for happier customers and more human
companies.




AI at your fingertips

Discover latest features

Show me

#1 European Voice of the Customer solution

awarded both in 2021 and 2022



Read the report


EMBRACE THE FUTURE

AT THE EDGE OF INNOVATION


SMART CX AT YOUR FINGERTIPS

For every $1 a company invests in AI, it is realizing an average return of $3.5
and 72% of executives believe that AI will be the most significant business
advantage of the future.
Deep dive



FROM FEEDBACK TO CHANGE

DON’T LOSE THE VOICE OF THE CUSTOMER


LISTEN AND UNIFY

Listen to each customer and employee and connect all of their voices from
different channels. Get on board with a totally omni-channel tool.


ACTIONABLE INSIGHTS. EASY LEARNING


ANALYZE AND REPORT

Dominate the market with a comprehensive understanding of your customers through
valuable insights. Let’s use an advanced analytics tool for easily readable
reports and real-time dashboards.


BUILD RELATIONSHIPS AND TRUST


MEASURE SUCCESS

Embrace change and maximize your brand strength through constant evaluation of
your customers’ feedback. Make the right adjustments to evolve your
organization, processes and behaviors.

Clients
Trusted by top world-class brands

The sandsiv+ advantage
Impress your customers, motivate your team, find real results, anywhere,
anytime. Everything you are looking for, in one potent package.
 * Innovation
 * Customization
 * All-in-one
 * People-Centricity

Innovation

Choose a smart and flexible Voice of the Customer solution reflecting the
innovative spirit of Switzerland, recently recognized as the foremost Innovation
Hub.

What’s new in AI

Customization

With 8 modules and a flexible pricing structure, you only get what you need.
Choose to save both time and money.

Plans & Pricing

All-in-one

Link up all your channels and tools to sandsiv+ for a centralized hub of
customer information. VoC and VoE are two faces of the same coin: sandsiv+
integrates both into one simple solution.

Start a VoE program

People-Centricity

Experience more than just technology. Grow your business through happy
customers, employees, and partners. Global reach, local charm – we speak your
language, wherever you are!

People & Career

Ivan Barbero – Business Analytics & Customer Insight Leader
Roche
sandsiv+ is the perfect fit for Roche that wanted to strengthen the business,
enabling a culture of customer-centricity. I appreciate its innovation and the
continuous improvements in the self-service capabilities.
Customer Success Stories
Juliana Posch – Group Head of Sales and Customer Services
A1 Telekom Austria Group
SANDSIV fully satisfied our criteria to further drive the best customer
experience along the entire customer journey. We are impressed by SANDSIV’s
passion for the project and its comprehensive Voice of the Customer approach.

Customer Success Stories
Marco Narduzzi – Innovation & Quality Officer
Fastweb
SANDSIV’s Customer Experience solution was one of the elements that allowed
Fastweb to quickly transform itself into a customer-centric organization. The
high increase in customer satisfaction (measured by NPS) is reflected in the
excellent results in terms of customer growth and turnover.
Customer Success Stories
Federico Teveles – Research Analyst
Frost & Sullivan
sandsiv+ is an exceptional product because it strikes an admirable balance
between complexity and simplicity and can support businesses of any size,
geographical location, and vertical.
Customer Success Stories
Ivan Barbero – Business Analytics & Customer Insight Leader
Roche
sandsiv+ is the perfect fit for Roche that wanted to strengthen the business,
enabling a culture of customer-centricity. I appreciate its innovation and the
continuous improvements in the self-service capabilities.
Customer Success Stories
Juliana Posch – Group Head of Sales and Customer Services
A1 Telekom Austria Group
SANDSIV fully satisfied our criteria to further drive the best customer
experience along the entire customer journey. We are impressed by SANDSIV’s
passion for the project and its comprehensive Voice of the Customer approach.

Customer Success Stories
Marco Narduzzi – Innovation & Quality Officer
Fastweb
SANDSIV’s Customer Experience solution was one of the elements that allowed
Fastweb to quickly transform itself into a customer-centric organization. The
high increase in customer satisfaction (measured by NPS) is reflected in the
excellent results in terms of customer growth and turnover.
Customer Success Stories
Federico Teveles – Research Analyst
Frost & Sullivan
sandsiv+ is an exceptional product because it strikes an admirable balance
between complexity and simplicity and can support businesses of any size,
geographical location, and vertical.
Customer Success Stories
Ivan Barbero – Business Analytics & Customer Insight Leader
Roche
sandsiv+ is the perfect fit for Roche that wanted to strengthen the business,
enabling a culture of customer-centricity. I appreciate its innovation and the
continuous improvements in the self-service capabilities.
Customer Success Stories

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A SOLUTION FOR ANY DIMENSION


WHICH SOLUTION IS RIGHT FOR YOU?

An admirable balance between complexity and simplicity to align teams of every
dimension and maturity around what matters most— the customer.


SANDSIV+ FOR LARGE ENTERPRISES

Whether you’re a fast-growing innovator or a global organization, we can help
you with a best-in-class solution and security.
Read


SANDSIV+ FOR MEDIUM ENTERPRISES

Finding the ideal CX solution is no longer a challenge. sandsiv+ easily adapt to
your initial needs and scale as your project grows.
Read
Internationally recognised

Start growing with sandsiv+ today
Request a demo
 * 
 * 


SOLUTIONS:

By company size

 * Medium company
 * Large company

By use case

 * Growth
 * Enterprise

By industry

 * Financial services
 * Telecommunications
 * Pharmaceuticals
 * Travel
 * Utilities
 * Retail & Ecommerce


VOC PLATFORM:

 * Overview
 * Integrations
 * Deployment
 * Surveys
 * Socials & Reviews
 * Trends & Insights
 * Inner Loop
 * Outer Loop
 * Dashboard


COMPANY:

 * People & Career
 * Partners
 * Training
 * What's New
 * Brochures
 * Product Videos
 * Request a demo
 * Contact

--------------------------------------------------------------------------------

CUSTOMER INTELLIGENCE
MADE IN SWITZERLAND

SANDSIV SWITZERLAND LTD.
Technoparkstrasse, 1
8005 – Zurich
Switzerland
info@sandsiv.com

Book a demo
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