virginia.service-now.com
Open in
urlscan Pro
149.96.18.43
Public Scan
Submitted URL: https://in.virginia.edu/installcert
Effective URL: https://virginia.service-now.com/its/?id=itsweb_kb_article&sys_id=58aafbcfdbf6c744f032f1f51d961927
Submission: On October 17 via manual from US — Scanned from DE
Effective URL: https://virginia.service-now.com/its/?id=itsweb_kb_article&sys_id=58aafbcfdbf6c744f032f1f51d961927
Submission: On October 17 via manual from US — Scanned from DE
Form analysis 2 forms found in the DOM
<form ng-if="!c.data.aisEnabled" ng-submit="c.submitSearch()" role="search" class="ng-pristine ng-valid ng-scope">
<input type="hidden" name="id" value="search" autocomplete="off">
<input type="hidden" name="t" value="itsweb_kb_articles" autocomplete="off">
<div class="input-group input-group-md input-group-typeahead" role="presentation">
<!-- uses ui.bootstrap.typeahead -->
<!-- ngIf: c.isTypeAheadEnabled && c.showSuggestions -->
<!-- ngIf: c.isTypeAheadEnabled && !c.showSuggestions --><input ng-if="c.isTypeAheadEnabled && !c.showSuggestions" name="q" placeholder="Search" ng-model="c.searchTerm" autocomplete="off"
uib-typeahead="item as item.primary for item in c.getResults($viewValue)" typeahead-wait-ms="c.data.typeaheadWaitMS" typeahead-min-length="c.data.typeaheadMinLength" typeahead-focus-first="false"
typeahead-on-select="c.onSelect($item, $model, $label)" typeahead-template-url="sp-typeahead.html" typeahead-popup-template-url="sp-typeahead-popup.html" class="form-control input-typeahead ng-pristine ng-untouched ng-valid ng-scope ng-empty"
role="combobox" aria-autocomplete="list" aria-label="Search" tabindex="0" aria-haspopup="true" aria-owns="typeahead-21-5683" aria-expanded="false">
<ul class="typeahead-popup dropdown-menu ng-isolate-scope ng-hide" aria-label="Search suggestions" ng-show="isOpen() && !moveInProgress" ng-style="{top: position().top+'px', left: position().left+'px'}" role="listbox" aria-hidden="true"
uib-typeahead-popup="" id="typeahead-21-5683" matches="matches" active="activeIdx" select="select(activeIdx, evt)" move-in-progress="moveInProgress" query="query" position="position" assign-is-open="assignIsOpen(isOpen)"
debounce="debounceUpdate" template-url="sp-typeahead.html" popup-template-url="sp-typeahead-popup.html">
<li role="option" aria-hidden="true" style="display: none"></li>
<!-- ngRepeat: match in matches track by $index -->
</ul><!-- end ngIf: c.isTypeAheadEnabled && !c.showSuggestions -->
<!-- ngIf: !c.isTypeAheadEnabled -->
<span class="input-group-btn"> <button name="search" type="submit" class="btn btn-default" title="Search" aria-label="Search" data-toggle="tooltip" data-placement="bottom">
<!-- ngIf: ::c.options.glyph --><i ng-if="::c.options.glyph" class="fa fa-search"></i><!-- end ngIf: ::c.options.glyph --> </button> </span>
</div>
</form><form ng-model="feedback" role="form" aria-invalid="false" class="ng-pristine ng-untouched ng-valid ng-not-empty" style="">
<!-- Header
<div ng-if="!feedbackSubmitted || !autoHide" class="modal-header">
<button ng-disabled="feedbackSubmitting" type="button" class="close" data-dismiss="modal" role="button"><i class="fa fa-times"></i></button>
<h4><i class="fa {{::c.data.wdtOptions.hdrIcon}}" aria-hidden="true"></i> {{::c.data.wdtOptions.hdrTitle}}</h4>
</div>-->
<!-- Body -->
<div class="modal-body">
<!-- ngIf: !feedbackSubmitted -->
<div ng-if="!feedbackSubmitted" class="ng-scope" style="">
<!-- Who -->
<!--<div class='showWho' ng-show="{{::c.data.wdtOptions.showWho}}">
<label for='feedbackWho'><strong>Name:</strong></label><input name="feedbackWho" id="feedbackWho" ng-model='feedback.who' class="form-control feedbackInput ng-pristine ng-untouched ng-valid ng-empty" placeholder="Jane Doe" role="textbox" aria-invalid="false"/>
<label for='feedbackEmail'><strong>Email:</strong></label><input name="feedbackEmail" id="feedbackEmail" ng-model='feedback.email' ng-change="resetError()" class="form-control feedbackInput ng-pristine ng-untouched ng-valid ng-empty" placeholder="jane.doe@site.com" role="textbox" aria-invalid="false"/>
</div> -->
<!-- Rating -->
<!-- <div class='showRating' ng-show="{{::c.data.wdtOptions.showRating}}">
<label for="feedbackText"><strong>{{::c.data.wdtOptions.txtRating}}</strong></label>
<label for="feedbackText"><strong>{{::c.data.wdtOptions.feedback_reply}}</strong></label>
<div class="starRatingContainer">
Stars
<div class="starRating" ng-repeat="item in c.data.wdtOptions.lvlRatingTxt">
<div class="starText hidden-xs">{{item.label}}</div>
<span class="fa-stack fa-lg starUnselected" ng-class="starClasses[item.value]" ng-click="setSelectedStars(item.value, true)" ng-mouseover="setSelectedStars(item.value)" ng-mouseleave="offStarHover()" role="button" style=""> <i class="fa fa-star fa-stack-2x starFill"></i> <i class="fa fa-star-o fa-stack-2x starBorder"></i> </span>
</div>
</div>
</div>-->
<!-- Text entry -->
<label for="feedbackTextInput" class="m-b-sm"> Your feedback about ITS and ITSWeb is important to us! If you have any suggestions or comments you'd like us to hear, please let us know. ITS provides technology resources to the UVA community. If
you have questions about admissions, other departments at the University, or non-ITS-related but UVA issues, please visit the <a href="http://www.virginia.edu/" class="a">University of Virginia's website</a> and do a search there.</label>
<label for="feedbackTextInput"><strong>ITS and ITSWeb-related Comments or Concerns</strong></label>
<textarea name="feedbackTextInput" id="feedbackTextInput" ng-model="feedback.text" class="form-control feedbackInput ng-pristine ng-untouched ng-valid ng-empty" placeholder="Your feedback is greatly appreciated." role="textbox"
aria-invalid="true"></textarea>
<label for="feedbackTextInput"><strong>Name</strong></label>
<input name="feedbackTextInput" id="feedbackName" ng-model="feedback.who" class="form-control feedbackInput ng-pristine ng-untouched ng-valid ng-empty" aria-invalid="true">
<label for="feedbackTextInput"><strong>Email</strong></label>
<input name="feedbackTextInput" id="feedbackEmail" ng-model="feedback.email" class="form-control feedbackInput ng-pristine ng-untouched ng-valid ng-empty" aria-invalid="true">
<label for="feedbackTextInput"><strong>Status (optional)</strong></label>
<select name="feedbackTextInput" id="feedbackStatus" ng-model="feedback.status" class="form-control feedbackInput ng-pristine ng-untouched ng-valid ng-empty m-b-sm" aria-invalid="true">
<option value="" selected="" disabled="" hidden="">None</option>
<option value="100">UVA Undergrad Student</option>
<option value="200">UVA Grad Student</option>
<option value="300">UVA Faculty</option>
<option value="400">UVA Staff</option>
<option value="500">UVA Alumni</option>
<option value="600">Non-UVA</option>
</select>
<input type="checkbox" name="feedbackTextInput" id="feedbackReply" ng-model="feedback.reply" value="reply" class="ng-pristine ng-untouched ng-valid ng-empty" role="checkbox"> I request a reply <br>
</div><!-- end ngIf: !feedbackSubmitted -->
<!-- Feedback Submitted / Error -->
<!-- ngIf: feedbackSubmitted || feedbackError -->
</div>
<!-- data site key is associated with the google accont (check with OPS team for details) -->
<!-- ngIf: !feedbackSubmitted -->
<div ng-if="!feedbackSubmitted" class="g-recaptcha m-l-sm m-b-sm ng-scope" data-callback="validCaptcha" data-theme="light" data-sitekey="6Ld0K3wgAAAAAGCSa9P8pAPVpH8wPA9Bj4vbY-Nh" style="">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6Ld0K3wgAAAAAGCSa9P8pAPVpH8wPA9Bj4vbY-Nh&co=aHR0cHM6Ly92aXJnaW5pYS5zZXJ2aWNlLW5vdy5jb206NDQz&hl=de&v=vP4jQKq0YJFzU6e21-BGy3GP&theme=light&size=normal&cb=f1xppngsbcce"
width="304" height="78" role="presentation" name="a-1b20c48jrr8g" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
</div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div><!-- end ngIf: !feedbackSubmitted -->
<!-- Footer -->
<!-- ngIf: !feedbackSubmitted -->
<div ng-if="!feedbackSubmitted" class="modal-footer ng-scope" style="">
<button type="button" ng-disabled="feedbackSubmitting" class="button bg-light-gray text-default" data-dismiss="modal" role="button">Cancel</button>
<button ng-disabled="feedback.text.length == 0 || feedbackSubmitting ||guidLoading" ng-click="submitFeedback()" type="button" class="button" role="button" disabled="disabled" title="Please provide a feedback comment">Send</button>
</div><!-- end ngIf: !feedbackSubmitted -->
</form>Text Content
Skip to page content
*
Toggle navigation Toggle Search
Information Technology Services
* Home
* IT Checklists
* Services
* Software
* Login Links
* Service Status
* Requests
* Log in
INSTALL YOUR DIGITAL CERTIFICATE
* Services
* Access, Passwords, & Identity
* Digital Certificates
KB0011112
DIGITAL CERTIFICATES
INSTALL YOUR DIGITAL CERTIFICATE
Digital certificate emails will come from "notifications@securew2.com". See UVA
Information Security's phishing webpage for help identifying phishing messages.
A personal digital certificate is like a digital ID card that resides on your
computer. At UVA, you can use your certificate to authenticate to numerous
services (e.g., log in via NetBadge).
IF YOU'RE ON GROUNDS:
MAC, PC, IOS, & ANDROID
RENEW OR GET A NEW DIGITAL CERTIFICATE ON GROUNDS
*Note: If you have changed the default browser for your device, you may need to
change it back to Safari for Mac and iOS, Edge for PC, and Chrome for Android.
Instructions:
1. Connect to the UVA WiFi Setup wireless network if you're not already on
eduroam or wahoo.
2. Run the UVA Standard Network Setup Tool.
* Note: The UVA Standard Network Setup Tool will:
* Install a personal digital certificate for:
* accessing VPN.
* logging in via NetBadge.
* configure your device for eduroam WiFi.
Tips & Help:
* For iOS devices with iOS 12.2 or greater:
* To complete setup, follow the instructions on the final screen (click image
to enlarge): Go to Settings, click Profile Downloaded, then click Install.
* Faculty & Staff: If you can't install software/run tools on your computer,
contact your local support partner (LSP). See the LSP List (mobile-friendly
version).
* For more detailed eduroam WiFi instructions for Macs, PCs, iOS, & Androids,
see Detailed eduroam WiFi instructions with screenshots.
* Still not working? Try clearing your cache, re-running the Tool, or
contacting the UVA Help Desk.
IF YOU'RE OFF GROUNDS:
MAC & PC ONLY
RENEW AN EXPIRING CERTIFICATE OFF GROUNDS
Use this option if you got a certificate expiration email for your Mac or PC
while off Grounds.
*Note: If you have changed the default browser for your device, you may need to
change it back to Safari for Mac and Edge for PC.
Instructions:
* Run the UVA Limited Network Setup Tool »
* The UVA Limited Network Setup Tool will renew your personal digital
certificate, which will last for 13 months. It will not configure your device
for UVA's eduroam WiFi network or install the root certificates required for
the VPN.
Tips & Help:
* Faculty & Staff: If you can't install software/run tools on your computer,
contact your local support partner (LSP). See the LSP List (mobile-friendly
version).
* For more detailed eduroam WiFi instructions for Macs, PCs, iOS, & Androids,
see Detailed eduroam WiFi instructions with screenshots.
* Still not working? Try clearing your cache, re-running the tool, or
contacting the UVA Help Desk.
GET A NEW CERTIFICATE OFF GROUNDS
For off-Grounds Macs & PCs that have never had a UVA digital certificate (e.g.,
new devices), or had all UVA digital certificates removed.
*Notes:
* If you have changed the default browser for your device, you may need to
change it back to Safari for Mac and Edge for PC.
* When running the Tool off Grounds, you may be disconnected from your WiFi
network, and you may have to manually reconnect to that network to finish
installing your certificate.
Instructions:
Step 1 of 2: Run the UVA Standard Network Setup Tool »
*Note: Your device will not connect to eduroam WiFi until you're on Grounds. You
may be sent to a "Something May Have Gone Wrong" webpage; this only refers to
your WiFi connection while out of range of eduroam. See below for what the Tool
will do while off Grounds.
* The UVA Standard Network Setup Tool will:
* Install a personal digital certificate for:
* accessing VPN.
* logging in via NetBadge.
* Configure your device for eduroam WiFi (but it won't connect until you're
on Grounds).
Step 2 of 2: Check your UVA email to find out if the Tool was successful.
* * If you received an email titled "Your University of Virginia Personal
Digital Certificate has been issued," it was successful!
* If you didn't get a confirmation email:
* It's possible your email was delivered to an unexpected location like
junk, or that your current certificate was not replaced because the
expiration date is more than 30 days out.
* Contact the UVA Help Desk (434-924-4357) or your Local Support Partner
(LSP). See the LSP List (mobile-friendly version).
Tips & Help:
Faculty & Staff: If you can't install software/run tools on your computer,
contact your Local Support Partner (LSP). See the LSP List (mobile-friendly
version).
For more detailed eduroam WiFi instructions for Macs, PCs, iOS, & Androids, see
Detailed eduroam WiFi instructions with screenshots.
Still not working? Try clearing your cache, re-running the Tool, or contacting
the UVA Help Desk.
--------------------------------------------------------------------------------
IOS & ANDROID ONLY
RENEW OR GET A NEW CERTIFICATE OFF GROUNDS
*Note: If you have changed the default browser for your device, you may need to
change it back to Safari for iOS and Chrome for Android.
Instructions:
* Run the UVA Standard Network Setup Tool »
* Note: The UVA Standard Network Setup Tool will:
* Install a personal digital certificate for:
* accessing VPN.
* logging in via NetBadge.
* configure your device for eduroam WiFi.
Tips & Help:
* For iOS devices with iOS 12.2 or greater:
* To complete setup, follow the instructions on the final screen (click image
to enlarge): Go to Settings, click Profile Downloaded, then click Install.
* For more detailed eduroam WiFi instructions for Macs, PCs, iOS, & Androids,
see Detailed eduroam WiFi instructions with screenshots.
* Still not working? Try clearing your cache, re-running the tool again, or
contacting the UVA Help Desk.
FAQS
WHAT IS A DIGITAL CERTIFICATE AND WHY DO I NEED ONE?
A personal digital certificate is like a digital ID card that resides on your
computer. At UVA, you can use your certificate to authenticate to numerous
services including:
* eduroam WiFi
* NetBadge
* UVA Virtual Private Network (VPN) Profiles
HOW DO I INSTALL A CERTIFICATE FOR MY FIREFOX BROWSER?
Firefox is no longer a supported browser. For security reasons, it is
recommended that you switch to using a supported browser.
Download Your Certificate:
1. 1. Open the UVA Network Setup Tool (Limited).
2. Click "Sign In", then log in through NetBadge.
3. At the following screen, enter a "User Description" to help identify the
certificate, then click Create.
4. Follow the prompts to download your digital certificate. You will then
see a prompt asking you to create a passphrase. Be aware that this
passphrase has a 15-character limit and other restrictions. Remember this
passphrase as it will be your certificate passphrase for Step 6 of
“Install Your Certificate” below.
5. You should then see the following prompt. Click on "P12" and save the
certificate file:
Install Your Certificate:
1. Open a new Firefox browser window. Click the menu button in the top-right
corner, then select "Settings".
2. Select Privacy & Security, then scroll down to Certificates.
3. Click the View Certificates... button to the right, then select the Your
Certificates tab.
4. Select Import.
5. In your "Downloads" folder, select the most recent UVA digital
certificate - it should say your name, followed by a number. If you see
multiple UVA certificates, then select the one with the biggest number
(e.g., John Smith 22, not John Smith 21). Then, press Open.
6. You will be prompted to enter a passphrase; this is the passphrase you
just created in Step 4 of the "Download Your Certificate" instructions
above.
7. Press OK and you're done! You can now use your UVA personal digital
certificate to log in through NetBadge using Firefox.
* *Note: If successful, you should receive an email from
"info@securew2.com" with the subject line "Your University of Virginia
Personal Digital Certificate has been issued."
HOW CAN I VERIFY THAT THE DIGITAL CERTIFICATE RENEWAL EMAIL ISN'T PHISHING?
Digital certificate renewal emails will come from notifications@securew2.com.
However, you should always hover over any links in an email to ensure they go to
the correct destination (in this case, https://in.virginia.edu/installcert) to
verify that they aren't a phishing attempt. The digital certificate renewal
emails will also include a UVA Help Desk reference number.
If you are ever unsure of the validity of an email, you should report the
message to abuse@virginia.edu. You can also check the validity of a reference
number by contacting the UVA Help Desk (434-924-4357).
WHEN DOES MY CERTIFICATE EXPIRE?
Personal digital certificates are valid for 13 months. Approximately one month
prior to the expiration date, you will receive a reminder email from
"notifications@securew2.com" letting you know that you have a certificate about
to expire. When this happens, simply get a new personal digital certificate.
Please refer to the instructions on this webpage to determine how you can renew
your certificate, based on the device and if you are on Grounds or off Grounds.
Note: You will receive expiration emails for each device on which you have a
certificate installed. If you continue to receive emails after you renewed your
device certificate, the emails are referencing an expiring certificate on a
different device or a device that you are no longer using.
See the Locate Your Digital Certificate page for instructions on finding your
certificate and its expiration date.
MY DIGITAL CERTIFICATE DOESN'T SEEM TO BE WORKING. WHAT CAN I DO?
Try installing a new digital certificate using one of the options listed at the
top of the page or contact the UVA Help Desk for assistance.
CAN I ENCRYPT MY EMAIL WITH MY CERTIFICATE?
Although this is possible with some email applications, ITS strongly advises
against using your certificate to encrypt email. If you are using a digital
certificate to identify yourself for things like VPN login (e.g., UVA Anywhere,
UVA More Secure Network), connections to eduroam WiFi, and signing email, there
is no reason to be concerned about having multiple certificates on different
machines or in different applications.
The only case where you need to have a single certificate in different locations
is if you are sending and receiving encrypted email. In that case, you will need
to maintain a copy of the digital certificate you use for that purpose, both to
allow you to copy it to multiple locations, and because losing that certificate
will result in the loss of access to mail encrypted based on the private key
associated with that certificate.
WHY CAN'T I GET A CERTIFICATE?
If the UVA Network Setup Tool fails to run and install a digital certificate,
see UVA Network Setup Tool FAQs for troubleshooting tips.
Short URL for this page: https://in.virginia.edu/installcert
Short URL for the Network Setup Tool (Standard):
https://in.virginia.edu/standard
Short URL for the Network Setup Tool (Limited): https://in.virginia.edu/limited
Last Updated: June 15, 2022
24/7 HELP
* (434) 924-4357
* Chat
* Help Options
RELATED PAGES
* Locate Your Digital Certificate
More
Your feedback about ITS and ITSWeb is important to us! If you have any
suggestions or comments you'd like us to hear, please let us know. ITS provides
technology resources to the UVA community. If you have questions about
admissions, other departments at the University, or non-ITS-related but UVA
issues, please visit the University of Virginia's website and do a search there.
ITS and ITSWeb-related Comments or Concerns Name Email Status (optional) None
UVA Undergrad Student UVA Grad Student UVA Faculty UVA Staff UVA Alumni Non-UVA
I request a reply
Cancel Send
REPORT A BARRIER
ABOUT US
* Office of the CIO
* Information Security
* ITS Intranet
* Contact ITS
UVA HELP DESK
* Call 4 HELP (434-924-4357)
* Chat with an Agent
* Request Assistance
* Metrics & Performance
© Copyright 2022 by the Rector and Visitors of the University of Virginia
http://www.virginia.edu/siteinfo/copyright
UVA Help Desk: 434-924-HELP (434-924-4357) • 4help@virginia.edu
Page Updated: 2021-01-04 © 2021 by the Rector and Visitors of the University of
Virginia.
The information contained on the University of Virginia’s Department of
Information Technology Services (ITS) website is provided as a public service
with the understanding that ITS makes no representations or warranties, either
expressed or implied, concerning the accuracy, completeness, reliability or
suitability of the information, including warrantees of title, non-infringement
of copyright or patent rights of others. These pages are expected to represent
the University of Virginia community and the State of Virginia in a professional
manner in accordance with the University of Virginia’s Computing Policies.