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 1. Pitney Bowes Support | UK
 2. Networking and connectivity details for the SendPro C, SendPro+

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Related Search Topics: Network & Connectivity
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NETWORKING AND CONNECTIVITY DETAILS FOR THE SENDPRO C, SENDPRO+

Use these network requirements to prepare your IT and local network environment
for connecting your SendPro C device to the internet.
Products affected: SendPro® C, SendPro®+ (2H20, R2H20, R2H20M, R1H20C, 1H20C,
R1H20CM)
If you have extensive network security restrictions, your IT or network
administrator may need these specifications to prepare for the installation.
 * URL information
 * Ports and communication requirements
 * Advanced network requirements


URL INFORMATION

These URLs must be accessible from the device, without any obstructions. This
includes being free of any SSL packet inspection, web filtering devices or
software monitoring.


REQUIRED URLS

 * Distributor - main PB Server that authenticates machine for access to other
   PB web services.
 * Funds (Funds Management & Refills) - funds are managed through a separate
   Funds Server.
   * http://distservp1.pb.com (Port 80)
   * https://distservp1.pb.com (Port 443)
   * http://comet2.ct.pb.com (Port 80)
   * https://comet2.ct.pb.com (Port 443)
   * https://cometservp1.pb.com (Port 443)
   * 199.231.45.46
   * 199.231.44.31
 * Rates and Updates (Download Services) - Downloads new software, graphics,
   rate prices
   * Main Download Services entry
     * https://dlsdlp1.pb.com (Port 443)
   * File Processing
     * https://pbdlsp1.pb.com (Port 443)
     * https://pbdlsp1t.pb.com (Port 443)
     * https://pbdlsp1k.pb.com (Port 443)
     * https://pbdlsp1b.pb.com (Port 443)
     * https://pbdlsp1z.pb.com (Port 443)
   * OS Updates
     * https://pb-ota.redbend.com (Port 443)
 * Manage Accounts (Accounting) - separate PB Server that manages accounting
   including account creation, reports etc.
   * Accounting Web Application:
     * https://ms1app.pb.com/ (Port 443)
     * https://ms1appalm-kdc.pb.com (Port 443)
   * Accounting Web Services:
     * https://ms1app.pb.com/ms1atweb/services/ (Port 443)
 * Health Data Update - machine health Information upload
   * https://s3.amazonaws.com (Port 443)
 * Network Connectivity Test Site - used by tablet's Android O/S to confirm
   connectivity
   * http://connectivitycheck.gstatic.com/generate_204 (Port 80)

Important: Connectivity tests also use Google DNS explicitly (8.8.8.8 Port 53)
 * PB Web Services Support - used by several PB applications including Shipping
   * https://api.pitneybowes.com (Port 443)
   * https://api.precisely.com (Port 443)
   * https://pitneybowes.okta.com (Port 443)
   * https://microsoft.com (Port 443)
   * http://microsoft.com (Port 80)
   * http://mail.o365.pb.com (Port 80)
 * Parcel Shipping - Parcel Shipping Labels
   * https://api.spo.pitneybowes.com/ (Port 443)
   * https://843911245900-sending-service-dub-prd.s3.amazonaws.com/ (Port 443)
 * Login URLs
   * https://login2.pitneybowes.com/login
   * https://pitneybowes.okta.com/oauth2/ausfhsvbplYEHWveV1t7/v1


RECOMMENDED URLS

We recommend these URLs are left open, but if this presents a security issue,
they can remain blocked. They are enabled by default.
 * Device Management (uses Port 443 or 80 unless otherwise stated).
   * https://smb.pitneybowes.com
   * https://prov.mdm.pitneybowes.com
   * https://api.mdm.pitneybowes.com
   * https://cn977.awmdm.com
   * https://ds977.awmdm.com
   * https://play.google.com
   * https://gate.hockeyapp.net
   * https://e.crashlytics.com
   * https://android.googleapis.com
   * https://play.vidyard.com/
   * https://www.youtube.com/
   * https://s3-us-west-2.amazonaws.com/
   * http://mobile-gtalk.l.google.com (Port 5228)
   * a21iywh40b72eh-ats.iot.us-west-2.amazonaws.com
   * alt2-mtalk.google.com
   * alt5-mtalk.google.com
   * alt6-mtalk.google.com
   * alt8-mtalk.google.com
   * android.clients.google.com
   * android-safebrowsing.google.com
   * api.crashlytics.com
   * apis.google.com
   * app-measurement.com
   * aws.amazon.com
   * captive.apple.com
   * cloudconfig.googleapis.com
   * cognito-identity.us-east-1.amazonaws.com
   * content.googleapis.com
   * csd-error-logs.s3.amazonaws.com
   * csd-error-logs.s3-us-west-1.amazonaws.com
   * csd-launcher.s3.amazonaws.com
   * csd-launcher.s3-us-west-1.amazonaws.com
   * csd-mailing.s3.amazonaws.com
   * csd-mailing.s3-us-west-1.amazonaws.com
   * csd-remote-config.s3.amazonaws.com
   * csd-remote-config.s3-us-west-1.amazonaws.com
   * csd-translations.s3.amazonaws.com
   * csd-translations.s3-us-west-1.amazonaws.com
   * digitalassetlinks.googleapis.com
   * dl.google.com
   * docs.google.com
   * ES-MAD-ANX-R010.teamviewer.com
   * firebaseinstallations.googleapis.com
   * fonts.googleapis.com
   * fonts.gstatic.com
   * GB-LON-ANX-R008.teamviewer.com
   * hshh.org
   * in.appcenter.ms
   * lh3.googleusercontent.com
   * master3.teamviewer.com
   * mdh-pa.googleapis.com
   * mtalk.google.com
   * pagead2.googlesyndication.com
   * phonedeviceverification-pa.googleapis.com
   * ping3.teamviewer.com
   * play.googleapis.com
   * pool.ntp.org
   * r1---sn-8pgbpohxqp5-auol.gvt1.com
   * r2---sn-8pgbpohxqp5-auol.gvt1.com
   * r3---sn-8pgbpohxqp5-auol.gvt1.com
   * r3---sn-8pgbpohxqp5-auos.gvt1.com
   * r6---sn-8pgbpohxqp5-auol.gvt1.com
   * r7---sn-8pgbpohxqp5-auol.gvt1.com
   * r8---sn-8pgbpohxqp5-auol.gvt1.com
   * redirector.gvt1.com
   * registrar.iot.pitneycloud.com
   * reports.crashlytics.com
   * safebrowsing.googleapis.com
   * settings.crashlytics.com
   * ssl.gstatic.com
   * time.apple.com
   * www.google.com
   * www.googleapis.com
   * www.gstatic.com
   * www.pitneybowes.com

Remote Access

TeamViewer is an application that lets Pitney Bowes Service access your device
remotely, when you authorize it. (A TeamViewer session can only be initiated by
someone on your end, therefore the system cannot be accessed without your
knowledge.) There are two ways to unblock TeamViewer:
 * General unblocking of Port 5938 TCP for outgoing connections (recommended).
   Port 5938 is only used by a few applications and therefore there is no
   security risk. This traffic should be filtered or cached.
 * Unblocking URLs of the following formats (to any server) GET:
   * /din.aspx?s=…&client=DynGate…GET
   * /dout.aspx?s=…&client=DynGate…POST
   * /dout.aspx?s=…&client=DynGate…

Regardless of which method you choose to unblock TeamViewer, verify there are no
content filters or anything similar blocking one of these URLs:
 * *.TeamViewer.com
 * *.dyngate.com  


COMMUNICATIONS

The SendPro C, SendPro+ connection uses these ports and protocols. The system
will require access through your network and firewall.
 * All communication is initiated from the system via ports 80 (HTTP) and 443
   (TLS).
 * All communications from the system to the back end system are in the form of
   XML messages.


PORTS

Port 80 (HTTP)
 * Web Services
 * TeamViewer (remote access software)

Port 443 (TLS)
 * SendPro C, SendPro+ sends requests to refill or audit its PSD (Postal
   Security Device) when the user requests it or an inspection is required.
   Audits occur if the PSD inspection date has expired.
 * Transaction records from the SendPro C, SendPro+ are automatically uploaded
   when a user message appears (within three days of the mail being generated).
 * O/S updates and PB Application Software and Rates Data updates.

Port 53
 * DNS lookup

Important: If your IT department uses a rules-based method for allowing specific
ports to pass traffic on their network for port 53, you must allow both UDP and
TCP traffic to this port.


ADVANCED NETWORK REQUIREMENTS

SendPro C, SendPro+ initiates all communication (via HTTP or TLS), so it can
safely sit behind most corporate firewalls

 * High-speed network connection
 * SendPro C, SendPro+ supports 802.11n WiFi WPA, WPA-2 PSK, WPA-802.1x (LEAP)
   protocols.
 * Due to security issues, WEP Wireless Security Protocol is not supported.
 * Both 2.4 and 5 GHz frequency band wireless is supported.
 * SendPro C, SendPro+ communicates to external web services via HTTP over Port
   80
 * SendPro C, SendPro+ communicates to PB secure server(s) via TLS 1.2 over port
   443
 * SendPro C, SendPro+ uses Port 53 for DNS lookup
 * Pitney Bowes requires a minimum network bandwidth of 384 kbps (upstream and
   downstream) to operate, but we recommend 1 Mbit/sec for best performance
 * Pitney Bowes recommends that DSL or cellular devices are not shared across
   multiple SendPro C, SendPro+ systems
 * Customer owned web filtering devices or software, as well as SSL packet
   inspection should be disabled for these ports as they can affect performance
   or could prevent functionality.
 * SendPro C, SendPro+ internal base and tablet communication uses a subnet that
   consists of IPs from the 192.168.10.240 to 192.168.10.255 and 192.168.10.96
   to 192.168.10.111 ranges. When the SendPro C, SendPro+ is connected to a
   network that has a default gateway which uses any address in these ranges,
   the SendPro C, SendPro+ will not be able to communicate on the network
   because messages can not be routed properly.
 * Wired Ethernet supports 10/100 Mbit speeds.

If you are unable to connect to the internet, ask your IT department to check
the internet settings before you contact Pitney Bowes. If you still need
assistance, please contact us.

Related topics
 * Setting up a Proxy server

UPDATED: 24 February 2023


RELATED ARTICLES

Setting up a wired network connection on the SendPro C, SendPro+ Use a network
cable to connect your SendPro C, SendPro+ to the Pitney Bowes Data Centre with a
wired connection.
Checking your network connection on the SendPro C, SendPro+ Check your device
has access to all the required internet services by using the network checking
app.
Setting up a wireless (WiFi) network connection on the SendPro C, SendPro+ You
can connect your device via a wireless network connection.
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Pitney Bowes Limited. Business Address: Langlands House, 130 Sandringham Avenue,
Harlow, CM19 5QA, United Kingdom.  Registered in England No: 182037.
Authorised and Regulated by the Financial Conduct Authority.

Pitney Bowes Finance Limited. Business Address: Langlands House, 130 Sandringham
Avenue, Harlow, CM19 5QA, United Kingdom.  Registered in England No: 820730.
Authorised and Regulated by the Financial Conduct Authority.

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