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 1. Home
 2. Resource Library
 3. News
 4. 2022 News
 5. New enhancements make prior authorization and notifications easier

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March 17, 2022


NEW ENHANCEMENTS MAKE PRIOR AUTHORIZATION AND NOTIFICATIONS EASIER

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Two new enhancements within the Prior Authorization and Notification tool in the
UnitedHealthcare Provider Portal allow you to easily cancel prior authorization
and notification requests and save work.

 * Cancel Case – You can submit a request to cancel most* prior authorization
   requests from within the Prior Authorization and Notification tool. No need
   to call. You simply need to cancel before a coverage determination is made.
   
   *Does not apply to the following specialties: Radiology, cardiology,
   oncology, outpatient therapy, behavioral, specialty pharmacy and
   genetic/molecular testing.
   
   
 * Save as Draft – Your prior authorization requests are now automatically saved
   and drafts are easily accessible from within the Prior Authorization and
   Notification tool. No need to complete the request in 1 sitting, worry about
   the system timing out or having to remember to save your work.

Want to know more about using these new portal features? Check out our Prior
Authorization and Notification self-paced guideopen_in_new for more information.

For help using these tools or accessing the UnitedHealthcare Provider Portal,
please contact UnitedHealthcare Web Support at providertechsupport@uhc.com or
866-842-3278, Option 1, 7 a.m.–9 p.m. CT, Monday–Friday.

PCA-1-22-00570-PO-NEWS_03012022

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