www.smilemakers.com Open in urlscan Pro
104.92.70.225  Public Scan

Submitted URL: http://trk.e.smilemakersemail.com/ls/click?upn=Rt-2Bp6lbcr2mEGMWjmAtMVnN1JHJGJhlObXMFWh22oo3At64sB1t0pWeyD5ze2aQn46Ipuj4xDb-2BIEBx...
Effective URL: https://www.smilemakers.com/faq?utm_campaign=USMED1A2HOSP&utm_medium=email&utm_source=bc&utm_content=22P2W1THU&obem=e8Ps2G9h...
Submission: On February 03 via api from US — Scanned from DE

Form analysis 3 forms found in the DOM

GET https://www.smilemakers.com/catalogsearch/result/

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    <div class="control">
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        <div class="mst-searchautocomplete__close">×</div>
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      <div id="search_autocomplete" class="search-autocomplete"></div>
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  <div class="actions">
    <button type="submit" title="Search" class="action search" aria-label="Search" disabled="">
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</form>

GET https://www.smilemakers.com/catalogsearch/result/

<form class="form minisearch" id="search_mini_form" action="https://www.smilemakers.com/catalogsearch/result/" method="get">
  <div class="field search">
    <label class="label" for="search" data-role="minisearch-label">
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    </label>
    <div class="control">
      <input id="search" type="text" name="q" value="" placeholder="Search entire store here..." class="input-text" maxlength="255" role="combobox" aria-haspopup="false" aria-autocomplete="both" autocomplete="off" aria-expanded="false">
      <div class="mst-searchautocomplete__autocomplete">
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                                <span data-bind="i18n: 'Forgot Your Password?'">Forgot Your Password?</span>
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  </div>
</form>

Text Content

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FREQUENTLY ASKED QUESTIONS

Click a question below to reveal that question's answer.


GENERAL

How do I use SmileMakers.com? Please visit our How do I use SmileMakers.com page
for complete detailed instructions. What are your regular hours of operation?
Monday – Thursday: 8:00am – 6:00pm EST | Friday: 9:00am-5:00pm EST Is there a
minimum amount I have to order? There is no minimum amount that you have to
order. However, there are minimum shipping and handling rates. What is
SmileMakers pricing policy? While SmileMakers intends to maintain correct
pricing, SmileMakers reserves the right, to be exercised at our sole discretion,
to revise prices, limit quantities and correct pricing errors. Does SmileMakers
provide printable order forms? Right-click the link below to save a printable
order form.
2022 Order Form What are the methods of payment options? We offer businesses and
organizations with established accounts the option of paying for their order
after it is received. Just pay from the invoice included in the package within
20 days of receiving the merchandise.

For individuals, we welcome: MasterCard, Visa, Discover and American Express
OR
You may mail in your order with a check or money order payable to SmileMakers:

SmileMakers
P.O. Box 2543
Spartanburg, SC 29304 Need a larger quantity? If you are looking for a larger
quantity on any of our products please call 1-888-800-SMILE (7645) for a free
quote. For which states does SmileMakers collect sales tax? SmileMakers
currently collects applicable sales tax for the following:
AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, KY, KS, LA, MA, MD, MI, MN,
MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, WV, VA, and
VT. How can I exercise my tax exempt status? Tax Exempt? Please call
1-888-800-SMILE (7645) to place your order, and have your tax exempt form ready.


SMILEMAKERS ACCOUNT

I have a balance due to SmileMakers. What are your payment options?

You can remit payment by mailing a check to SmileMakers, PO BOX 2543,
Spartanburg, SC 29304. Or you can call Customer Service at 1-888-800-7645 to pay
using your credit card. We accept MasterCard, VISA, Discover and American
Express.


We also offer 3 convenient electronic pay methods:

• Online credit card payments- www.smilemakers.com/billpay
• ACH payments- contact accounts.receivable@smilemakers.com for instructions
• Virtual one-time use credit cards- Single-use or Virtual one-time use credit
cards are alias credit card numbers for your real account. Never send us your
real credit card number via email. To use a Virtual card, please contact us at
accounts.receivable@smilemakers.com.


How can I view my order history and check on an order status?It's easy to view
your order history and check the status of an order. Click here to get
started.How can I change my password?Click here to change your password. If you
are not already logged in, you will be prompted to do so.


ORDERS

When will I receive my order? FAST DELIVERY
At SmileMakers, we know slow smiles are no fun. That's why we do our best to get
your order out quickly! Most in stock orders received before 3pm EST ship the
next day. All in stock orders ship within 5 Business days. Shipments may arrive
in two or more boxes. We are located in sunny South Carolina, so please allow
normal delivery time.

Rush Orders
In a hurry? Next Day, Second Day and Third Day Expedited Services are available.
Charges for the services depend on package weight - Customer Service will gladly
assist you. Puerto Rico, Alaska and Hawaii: shipments via FedEx. Charges depend
on package weight - Customer Service will gladly assist you.

Virgin Islands & Guam:
Orders being sent to the Virgin Islands or Guam will be sent by U.S.Mail.
Charges depend on package weight - Customer Service will gladly assist you.

How do I get an additional copy of an invoice? It's easy to check on ALL the
orders you've placed with SmileMakers. If you placed your order via internet,
simply click on the Order History link located in the red bar at the top of the
page. From there, you can see the detail of previous orders and even print a
copy for your records. If you placed your order via fax or phone click here for
our invoice request form. When will my discount and promotions show on my order?
Any special pricing or promotional offers will be reflected in your order total
after step 3 of the checkout process. You will be able to view this information
before finalizing your order. Why did my products from SmileMakers have another
company's name on the package? SmileMakers Quality Assurance Promise: In your
package, you may see items produced and packaged by other companies. As we
search the globe for new products to expand our product selection, we sometimes
buy from other companies until we're sure our customers are going to like the
products we selected, at which point we will produce them ourselves. Rest
assured that we hand-pick and extensively test each and every product we carry.
Every item meets or exceeds Consumer Product Safety standards and must pass our
internal testing as well.
If you are ever dissatisfied with the quality of a product you receive, please
call us. We have a 100% satisfaction guarantee on everything we sell. We will
make it right! Does SmileMakers offer EDI? Yes. If you currently use Electronic
Data Interchange (EDI) to place orders and would like to learn more about
SmileMakers EDI capabilities, please contact us by clicking on the link below.
smi.edi@smilemakers.com


AUTOSHIP

Can I Autoship other products? Currently only products marked "Autoship" are
available for this program. How can I edit my frequency, quantity, address,
etc.? Just log into your online account to make changes. You'll receive all the
login information you need when you sign up. Our office is usually billed, can
Autoship orders be billed? Yes! Autoship orders can be billed to your account.
Can I add things to my Autoship order? You can include other items on your
initial order, when you begin your Autoship subscription. But subsequent orders
cannot be combined with other non-Autoship products. Other questions? Please
call us at 888-800-SMILE (7645) from 8am to 6pm eastern time, or email us at
customer.service@smilemakers.com.


STICKERS

What do you mean by "unit" of stickers? A unit is one box, one roll, or one pack
of stickers. The number of stickers in a unit may vary depending upon which type
of sticker you are purchasing. How many stickers are in a unit? Our most popular
stickers have 100 stickers per unit. Specialty stickers including Glitter,
Sparkle, Glow-in-the dark, Foil, Flicker and Scented have 50 or 75 stickers per
unit. See each product's details for exact quantity. How much do the stickers
cost? Our stickers are sold in unit quantities. The price chart below shows how
much each unit costs. We offer price breaks at certain unit totals. What is the
difference between a box and a roll? Is there a difference in quantity between
rolls and boxes? No. Sticker quantities are the same regardless of whether you
select roll or box. What is Manufacturer Certified Hypoallergenic and Latex
Free? SmileMakers is taking the worry out of rewarding with our new manufacturer
certification process. Learn more here. Do Manufacturer Certified Hypoallergenic
and Latex Free stickers cost more? No! While we have strengthened our product
offering, we have not increased our price! How can I tell if a sticker is
Manufacturer Certified Hypoallergenic and Latex Free? Stickers that have been
converted to our new certification symbol appear on our advertising in our
catalogs and website with a green symbol. The backs of the stickers also include
our certification seal. What's the difference between Manufacturer Certified
stickers and other SmileMakers stickers? All SmileMakers stickers have been
tested and are free of latex and allergens, but not all have been certified by
our manufacturers because they were produced prior to the implementation of the
certification process. We are constantly increasing the number of our
Manufacturer Certified stickers and are taking other steps to ensure that no
latex or allergens are introduced post-production, including changing the bands
around our rolls of stickers. Learn more about the process here.


CUSTOM/IMPRINT

How can I view the logos and recall card messages available for my imprint?
Logos for custom items can be found on the item detail page for each
customizable item,
or you can click here to view our logo library. You can also view our pre-made
recall call messages here. Where I can I find specifcations for uploading my own
images? You can find them here: View Image Upload Specs. Can I download a
printer template for Laser Recall Cards? Yes, click the link below to download
the template in Microsoft Word format.
Laser Recall Card Template


SHIPPING & DELIVERY

What if I need a special delivery date? For rush and personalized orders that
are needed in hand, email customer.service@smilemakers.com or call
1-888-800-SMILE (7645). Please include your Customer Account number that is
located in the top left corner of your screen after you log in and the Order
Number you receive after you place your order. Special shipping charges will
apply. Express orders for in stock product ship same day if received by 5pm.
What are the shipping and handling rates? Standard Shipping & Handling -
Contiguous 48 states only


SUBTOTAL ADD up to $49.99 $10.99 $50.00 -  $99.99 $14.99 $100.00 - $149.99
$17.99 $150.00 - $249.99 $21.99 $250.00 - $399.99 $27.99 $400.00 and up 10% of
merchandise total

International Orders and Shipping Information (US ONLY) Additional Shipping and
Handling charges apply for deliveries outside of the United States and its
territories and are based on location and weight. Shipping Rates do not include
any customs or duty fees. Some items may not be available for sale outside of
the United States due to regulations and policies of their manufacturer. Please
call for details.


RETURNS

How can I return something? Returns are rare at SmileMakers, but if for any
reason you're not totally satisfied, you can return the merchandise for a full
refund within one year of purchase. Simply call 1-888-800-SMILE (7645) to speak
with a representative, and we'll arrange to pick up your order. What if I'm not
happy with my order? SmileMakers guarantees everything we sell with a 100%
guarantee. If your order doesn't exceed your expectations, just call us and
we'll exchange it or send you a full refund within one year of purchase. Your
business is that precious to us.


CATALOG

How can I get a SmileMakers catalog? Call the toll free number 1-888-800-SMILE
(7645) or click here to request a FREE catalog online. How do I remove my
address from your mailing list? At SmileMakers, we care about the environment.
If you receive more than one catalog or if you would like to be removed from our
mailing list, please mail us the address area from the back cover of each
catalog received. Indicate the correct address or that you no longer wish to
receive our catalog.

Mail to:
SmileMakers Mail Preference
P.O. Box 2543
Spartanburg, SC 29304-2543

Our fax number is 864-643-5311.

From time to time, our mailing list may be shared, rented or exchanged with
other responsible businesses. If you'd prefer not to receive these mailings,
send us a note with your name and address exactly as it appears on the back of
your SmileMakers catalog. Please allow 2-4 weeks to process your request.


VENDING MACHINES

How do I prevent my SmileMakers Vending Machine from jamming?
 1. Only use with SmileMakers tokens. Other tokens and/or quarters may jam the
    mechanism.
 2. Ensure that all capsules are securely closed when filling your machine. If a
    capsule is not secured it could open during use and it, or the toy, could
    become stuck in the dispenser.
 3. Large Bouncing Balls (not in capsules) and Capsule Toys should not be mixed
    together. This will likely jam the dispenser.

What size Bouncing Balls can be dispensed by SmileMakers Vending Machines
without a capsule? Only 43mm – 47mm Bouncing Balls can be dispensed by
SmileMakers vending machines without being placed in a 2" capsule. Any smaller
or larger size Bouncing Balls will likely get jammed in the dispenser.
All SmileMakers Bouncing Balls that are smaller than 43mm can be used in
SmileMakers vending machines if placed in a 2" capsule for proper dispensing. My
vending machine will not dispense. What's wrong? If your machine is not
dispensing correctly, please check the following:
 1. Are you using only SmileMakers tokens in the machines?
    If not, this can cause the token mechanism to jam. SmileMakers tokens are
    specifically designed to fit in the mechanisms. Other size tokens and
    quarters may cause the machine to jam.
 2. Are you using only 2" capsules or 43mm-47mm bouncing balls without capsules
    in the machine?
    SmileMakers Vending Machines are specifically designed for 2" capsules and
    43mm-47mm bouncing balls. Other size balls that are not enclosed in capsules
    and smaller or larger capsules will not work in SmileMakers Vending
    Machines.
 3. Are all of the capsules securely closed?
    If the capsules are not closed, the lids and/or toys can become stuck in the
    vending mechanism and cause the machines to jam. If you see that capsules
    are not closed, please empty your machine, securely close the loose capsules
    by pressing the lid against the capsule top until it clicks, and refill the
    machine.

My handle won't turn correctly or is difficult to turn. We recommend that you do
the following to ensure that the machine is functioning correctly. If, after
taking these steps, you are still having difficulties, please contact customer
service.
 1. Empty machine and make sure all capsules are closed
 2. Remove any broken or opened capsules
 3. Refill machine by gently pouring in the capsules

Can I mix Bouncing Balls with Capsule Toys? We do not recommend mixing large
bouncing balls that are not contained inside capsules with capsule toys. Due to
the weight difference between the 43mm-47mm bouncing balls and typical capsule
toys, mixing the two can cause your machine to jam by dislodging capsule tops.
Can quarters be used in SmileMakers Vending Machines? No. Quarters may jam the
mechanism. Instead, you could set up a trade-in counter at your reception or
check out desk so that patients and siblings can trade their quarters for
SmileMakers tokens. How do I remove my coins from my vending machine? For the
VMA20SM:
 1. The token receptacle is located on the side of the machine.
 2. Insert one of the black rounded keys into the lock found on the side of the
    machine.
 3. Turn the key clockwise to the "OPEN" position.
 4. Pull the key to remove the drawer from the machine.
 5. Insert your fingers into the slot on the left side of the drawer and flip
    the cover up.
 6. Reverse the steps above to return the receptacle to the machine.

For VMA25 purchased after June 2017:
 1. Unlock the front lock and lower the front panel of the machine's metal base.
 2. Inside you will find a black, plastic bin where the tokens will collect.
 3. To close the panel, push the front panel back to its original position and
    lock.

For VMA25 purchased prior to June 2017:
 1. Loosen the lock at the top of the machine, but do not remove the lid.
 2. Insert the other key into the lock on the front of the machine. Turn the key
    90 degrees clockwise.
 3. Grasp the Plexiglas cage near the top of the machine and tilt it up and back
    while keeping the metal base still. The cage will lean backwards, allowing
    the front panel on the metal base to fall forward. You may need to pull on
    the token mechanism handle to loosen the front panel the first time you open
    the machine.
 4. Inside, you will find a black, plastic removable bin where the tokens will
    collect. You will also see the backside of the token mechanism.
 5. To close the panel, tilt the top cage backward as before.
 6. Push the front panel up into its original position, ensuring that the lip of
    the panel goes underneath the black lip at the bottom of the cage.
 7. Pull the cage down, back into its original position.

For VMA57 and VMA57-4
 1. Locate the coin receptacle on the lower backside of the machine.
 2. Insert the coin key into the lock and turn.
 3. Once unlocked, the coin receptacle will easily slide out.

Do you have online instructions for assembling my machine? VMA20SM Compact
Vending Machine: PDF
VMA25 Classic Vending Machine: PDF
VMA57 Colossal Vending Machine: PDF



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© Copyright 2022, SmileMakers, Inc.

A Berkshire Hathaway Company
Phone: 1-888-800-SMILE | FAX: 1-877-567-SMILE | Privacy and Security

Copyright 2022 , SmileMakers, Inc., All Rights Reserved.
All images displayed on this site are property of SmileMakers, Inc or their
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