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Read the report to plan ahead for your organisation!



Forrester Predictions 2023:

Customer Experience

 

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Hi there,

Forrester foresees 2023 to be a year of great upheaval for those responsible for
CX at their organisations.

As the state of the economy wreaks havoc with how brands deliver CX, Forrester
has complied a set of predictions for the year ahead, including:

 * 1 in 5 CX programs will disappear entirely
 * 1 in 10 programs will be stronger than ever
 * 4 in 5 CX teams will lack critical skills for executing programs
 * CX as a differentiator will erode in 3 out of 4 industries
 * More...

Learn about these predictions in detail, what they mean for your organisation,
and how to plan for them accordingly by downloading the report today,
compliments of CallMiner!

_

CallMiner — Strelley Hall, Main Street, Strelley Village Nottingham NG8 6PE
United Kingdom

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