www.docusign.com
Open in
urlscan Pro
151.101.66.133
Public Scan
URL:
https://www.docusign.com/company/privacy-policy?utm_campaign=NA_DEM_PROS_Reengagement-Reactivation-Nurture_Direct_Email2....
Submission: On February 10 via manual from US — Scanned from DE
Submission: On February 10 via manual from US — Scanned from DE
Form analysis 2 forms found in the DOM
POST /company/privacy-policy?utm_campaign=PANTHEON_STRIPPED&
<form action="/company/privacy-policy?utm_campaign=PANTHEON_STRIPPED&amp" method="post" id="dcs-wombat-search-searchbox" accept-charset="UTF-8">
<div>
<div class="form-item form-type-textfield form-item-search-input">
<input placeholder="What are you looking for?" class="form-text search-box form-text" id="search-input" type="text" name="search-input" value="" size="15" maxlength="128">
</div>
<input class="form-submit search-submit form-submit" data-ga="navigation|cta|search submit" type="submit" id="edit-submit--2" name="op" value="search"><input type="hidden" name="form_build_id"
value="form-y2B5ZPsxBq6YwusaLX66gMD5Z202REPNCm92W3o2hX4">
<input type="hidden" name="form_id" value="dcs_wombat_search_searchbox">
</div>
</form>POST /company/privacy-policy?utm_campaign=PANTHEON_STRIPPED&
<form class="lang_dropdown_form language" id="lang_dropdown_form_language" action="/company/privacy-policy?utm_campaign=PANTHEON_STRIPPED&amp" method="post" accept-charset="UTF-8">
<div>
<div class="form-item form-type-select form-item-lang-dropdown-select">
<select style="width: 130px; display: none;" class="lang-dropdown-select-element form-select chosen-processed" id="lang-dropdown-select-language" name="lang_dropdown_select">
<option value="en-AU">Australia</option>
<option value="en-CA">Canada</option>
<option value="fr">France</option>
<option value="en-IN">India</option>
<option value="en-gb">United Kingdom</option>
<option value="en" selected="selected">United States</option>
<option value="nl">Nederland</option>
<option value="ja">日本</option>
<option value="de">Deutschland</option>
<option value="pt">Brasil</option>
<option value="es">España</option>
<option value="es-MX">México</option>
</select>
<div class="chosen-container chosen-container-single lang-dropdown-select-element form-select chosen-processed chosen-container-single-nosearch" style="width: 130px;" title="" id="lang_dropdown_select_language_chosen">
<a class="chosen-single" tabindex="-1"><span>United States</span><div><b></b></div></a>
<div class="chosen-drop">
<div class="chosen-search"><input type="text" autocomplete="off" readonly=""></div>
<ul class="chosen-results"></ul>
</div>
</div>
</div>
<input type="hidden" name="en-AU" value="https://www.docusign.com.au/#drd">
<input type="hidden" name="en-CA" value="https://www.docusign.ca/#drd">
<input type="hidden" name="fr" value="https://www.docusign.fr/#drd">
<input type="hidden" name="en-IN" value="https://www.docusign.in/#drd">
<input type="hidden" name="en-gb" value="https://www.docusign.co.uk/#drd">
<input type="hidden" name="en" value="https://www.docusign.com/#drd">
<input type="hidden" name="nl" value="https://www.docusign.nl/#drd">
<input type="hidden" name="ja" value="https://www.docusign.jp/#drd">
<input type="hidden" name="de" value="https://www.docusign.de/#drd">
<input type="hidden" name="pt" value="https://www.docusign.com.br/#drd">
<input type="hidden" name="es" value="https://www.docusign.com.es/#drd">
<input type="hidden" name="es-MX" value="https://www.docusign.mx/#drd">
<noscript>
<div>
<input type="submit" id="edit-submit" name="op" value="Go" class="form-submit">
</div>
</noscript><input type="hidden" name="form_build_id" value="form-8k3uC-QigbHN0E0c3u98VzE3QSbdPgW-_L7UHg8uqW8">
<input type="hidden" name="form_id" value="lang_dropdown_form">
</div>
</form>Text Content
Skip to main content
Register now for Momentum. Attendance is free––April 4-5 2022
Sales 1-877-720-2040
Support Access Documents Log In
Open Menu
Close Menu
* Products
Products Back
AGREEMENT CLOUD
Industry-leading applications, integrations, and APIs
Learn More
* Electronic Signature The world's #1 way to sign electronically
* Contract Lifecycle Management Organized, automated document workflows
* Contract Analytics Analyze and negotiate agreements with proven AI
* Document Generation Generate documents from inside Salesforce
* See All Products
OTHER PRODUCTS
Payments Guided Forms Clickwraps See All Products
INTEGRATIONS
Salesforce Workday SAP See All Integrations
* Solutions
Solutions Back
INDUSTRIES
Financial Services Insurance Real Estate Mortgage Government Education
Healthcare Life Sciences See All Industries
DEPARTMENTS
Sales Human Resources Procurement Legal See All Departments
BUSINESS SIZE
Enterprise Small Business Individual
CUSTOMER SUCCESS
We'll implement the cloud for you
Learn More
EXPLORE
Customer Stories
PARTNERS
Partner Program Partner Login
* Developers
Developers Back
API OVERVIEW
Integrate our secure, trusted APIs to incorporate eSignature, clickwraps, and
more
DEVELOPER CENTER
Our Developer Center has everything you need to implement DocuSign in your
product
QUICK LINKS
* Free Developer Account Explore a full-featured version of DocuSign for
free with no obligations
* Developer Training Learn about DocuSign through our free, self-paced,
guided courses
* Developer Blog Insights on digital transformation from the DocuSign
development team
* Pricing
Pricing Back
EXPLORE
eSignature Plans Real Estate Plans API Plans
CONTACT SALES
Find the perfect price with the help of our sales team
Get In Touch
Support Center Resource Center Legality Guide Access Documents
INDIGO NAV CTAS
Log In Contact Sales Buy Now Free Trial
Search
PRIVACY NOTICE
* Share this on Facebook
* Share this on Twitter
* Share this on LinkedIn
Version Date: January 7, 2022
PURPOSE
At DocuSign, privacy is a priority. The purpose of this document is to set out
how DocuSign, Inc. and its affiliates (“us,” “our,” or “we”) collect, use,
store, or otherwise process personal information about customers and other
individuals (collectively "you") who access or use our websites, including
docusign.com and docusign.net, our mobile applications, our web client or
professional client, and/or any of our other websites, products, or services
that link to this Privacy Notice (the “Services”). By using our Services, you
understand that we will collect and use your personal information as described
in this Privacy Notice.
In some cases, we may process your personal information pursuant to an agreement
with a third party organization. In those cases, the terms of that agreement may
govern how we process your personal information. If you believe a third party
organization has asked us to process your personal information on their behalf,
please consult with them in the first instance as they will be responsible for
how we process your information. This Privacy Notice (“Notice”) does not apply
to any third-party websites and apps that you may use, including those to which
we link in our Services. You should review the terms and policies for
third-party websites and apps before clicking on any links.
DocuSign’s core product and Services help users create, complete, and show the
validity of digital or electronic transactions, such as electronically signing a
contract for mobile phone services or placing a digital signature on a loan
application. As part of our Services, users want us to collect and record
information that helps the parties prove the validity of the transactions, such
as the names of the persons who are involved in the transactions and the devices
those persons use.
We recommend that you read this Notice in full to ensure you are fully informed
about the manner in which we collect, use, store, or otherwise process your
personal information as well as your privacy rights. However, if you want to
skip to a particular section of this Notice, please refer to the table of
contents below.
1. Collection of Personal Information
2. Use of Personal Information
3. Personal Information Sharing
4. Retention of Personal Information
5. Your Choices
6. Children's Privacy
7. Information for California Residents
8. Your Privacy Rights
9. How We Protect Your Personal Information
10. Changes to This Privacy Notice
11. How to Contact Us
12. Supplemental Privacy Disclosures for Customers and Users in Certain
Countries
1. COLLECTION OF PERSONAL INFORMATION
You have choices about whether you visit our websites, install our apps, or
provide personal information to us. However, if you do not provide us with
certain personal information, you may not be able to use some parts of our
Services. For example, if you do not adopt an electronic signature, then you
will not be able to sign certain electronic documents on our Service. For
choices and rights you may have, please see Sections 5 and 8 of this Notice.
Personal Information We Collect from You. You provide us with personal
information about yourself when you:
* Register or log in to your account.
* Start, sign, or review an electronic document.
* Create or edit your user profile.
* Contact customer support.
* Comment on our blogs or in community forums.
* Participate in surveys, sponsored events, sweepstakes, or when you sign up
for newsletters.
You also provide us with personal information about others when you use parts of
our Services, such as when you:
* Start or participate in an electronic transaction, such as an envelope within
DocuSign Signature.
* Share information in DocuSign Rooms Service.
* Add others as a member to an existing account.
* Leave comments.
* Refer friends.
Your main choice for this type of personal information is simply not providing
it, such as by not creating a profile or not leaving a comment in a blog. For
other choices you may have, please see Section 5 of this Privacy Notice.
Examples of the categories of personal information you may provide are:
* Identifiers and contact information. This includes your name, email address,
mailing address, phone number, or electronic signature.
* Commercial information. This includes billing and payment information (e.g.,
credit card number, expiration date, visual cryptogram), products or services
purchased.
* Geolocation. This includes physical location
Personal Information We Collect Automatically. We may automatically collect
personal information from you and your devices when you use our Services,
including when you visit our websites or apps without logging in. For choices
you may have on what information we automatically collect, please see Section
5 of this Privacy Notice.
The categories of personal information we may automatically collect includes:
* Device, Usage Information, and Transactional Data. We collect personal
information about how you use our Services and the devices (e.g., computers,
mobile phones, tablets) you use to access our Services. This may include, but
is not limited to, the following:
* IP address.
* Precise geolocation information that you allow our apps to access (usually
from your mobile device).
* Unique device identifiers and device attributes, such as operating system
and browser type.
* Usage data, such as web log data, referring and exit pages and URLs,
platform type, number of clicks, domain names, landing pages, pages and
content viewed and the order of those pages, the amount of time spent on
particular pages, the date(s) and time(s) you used our Services, the
frequency of your use of our Services, error logs, and other related
information.
* Transactional data, such as names and email addresses of parties to a
transaction, subject line, history of actions that individuals take in
connection with a transaction (e.g., review, sign, enable features) and
personal information about those individuals or their devices, such as
name, email address, IP address, and authentication methods.
* Cookies and Related Technologies. We use cookies, which are text files
containing small amounts of information that are downloaded on your device,
or related technologies, such as web beacons, local shared objects and
tracking pixels, to collect and/or store information. For additional
information about cookies and related technologies, including details of how
to opt out, please read our Cookies Notice
(https://www.docusign.com/company/cookie-policy).
Information We Collect from Other Sources. Subject to applicable law, we may
collect personal information about you from others, such as:
* Third-Party Sources. Examples of third-party sources include marketers,
partners, researchers, affiliates (like companies under common ownership or
control of DocuSign), service providers, and others where they are legally
allowed to share your personal information with us. For example, if you
register for our Services on another website, the website may provide your
personal information to us.
* Other Customers. Other customers may give us your personal information. For
example, if a customer wants you to sign an electronic document in our
Services, he or she will give us your email address and name.
* Combining Personal Information from Different Sources. We may combine the
personal information we receive from other sources with personal information
we collect from you (or your device) and use it as described in this Notice.
Personal Information We Collect & Process on Behalf of Customers. When our
business customers use certain Services, we generally process and store limited
personal information on their behalf as a data processor. For example, in the
context of DocuSign eSignature, when a customer uploads contracts or other
documents for review or signature, we act as a data processor and process the
documents on the customer's behalf and in accordance with their instructions. In
those instances, the customer is the data controller and is responsible for most
aspects of the processing of the personal information. If you have any questions
or concerns about how personal information is processed in these cases,
including how to exercise your rights as a data subject, you should contact the
customer (either your employer or the individual or entity requesting your
signature). If we receive any rights requests concerning instances where we act
as data processor, we will forward your query on to the relevant customer.
2. USE OF PERSONAL INFORMATION
In general, and subject to applicable law, including consent (as required), we
may use your personal information to provide, fix, and improve our Services,
develop new Services, and market our companies and their products and Services.
Examples of how we use the personal information we process include, but are not
limited to, the following:
* Provide you with and collect payment for the products and Services and
products you request.
* Create your account and manage your relationship with us (e.g., communicating
with you, providing you with requested information).
* Send you records of our relationship, including for purchases or other
events.
* Market features, products, or special events using email or phone or send you
marketing communications about third party products and services we think may
be of interest to you.
* Record details about transactions involving electronic documents (e.g., who
initiated, viewed, or signed the documents; signers’ IP addresses;
timestamps).
* Run sweepstakes, contests, and refer-a-friend programs.
* Choose and deliver content and tailored advertising, and support the
marketing and advertising of our Services.
* Create and review data about our users and how they use our Services.
* Test changes in our Services and develop new features and products.
* Fix problems you may have with our Services, including answering support
questions, customer education and training, and resolving disputes.
* Manage the Services platform, including support systems and security.
* Prevent, investigate and respond to fraud, unauthorized access to or use of
our Services, breaches of terms and policies, or other wrongful behavior.
* Comply with legal obligations.
* Meet legal retention periods.
* Establish, exercise, or defend our rights in legal claims.
Other Uses. We may combine the personal information we collect (“aggregate”) or
remove pieces of personal information (“de-identify”) to limit or prevent
identification of any particular user or device to help with goals like research
and marketing. Once such information has been aggregated and anonymized so that
it is no longer considered personal information under applicable data protection
law, this Notice does not apply.
Lawful Basis for Processing Your Personal Information. If European data
protection law applies and where DocuSign acts as a data controller, our lawful
basis for collecting and using the personal information described in this Notice
will depend on the type of personal information concerned and the specific
context in which we collect or use it.
We normally collect or use personal information only where we have your consent
to do so, where we need the personal information to perform a contract with you,
or where the processing is in our legitimate interests and not overridden by
your data protection interests or fundamental rights and freedoms. In some
cases, we may have a legal obligation to collect or retain personal information
or may need the personal information to protect your vital interests or those of
another person. For example, when we:
* Use personal information to create and manage an account, we do so in order
to provide you with relevant Services and perform our contract with you.
* Gather and record data associated with use of a digital certificate or
digital signature, we do so to comply with regulations.
* Use names and email addresses for email marketing purposes, we do so with
your consent (which you can withdraw at any time) or, where permitted under
applicable law, on the basis of our legitimate interests.
* Gather usage data and analyze it to improve our Services or ensure the
security of our websites, we do so based on our legitimate interest in
safeguarding and improving our Services.
If you have questions about or need further information concerning the lawful
basis on which we collect and use your personal information, please contact us
using the contact details provided in Section 11 of this Notice. Note that in
situations where DocuSign acts as a processor, it is our customer who determines
the appropriate legal basis associated with processing activities, and queries
about the applicable lawful basis should be directed to them.
3. PERSONAL INFORMATION SHARING
Subject to applicable law, including consent (as required), we may share
personal information as follows:
We share personal information as follows:
* Service Providers. We share your personal information with service providers
we use to support our Services. These companies provide services like
intelligent search technology, intelligent analytics, advertising,
authentication systems, bill collection, fraud detection, and customer
support. We have contracts with our service providers that address the
safeguarding and proper use of your personal information.
* Affiliates. We may share your personal information with other companies under
common ownership or control with DocuSign. These companies use your personal
information as described in this Notice.
* Marketing Partners. We may share your personal information with sponsors of
events, webinars, or sweepstakes for which you register, or other parties
with whom we may engage in joint marketing activities.
* Public or Government Authorities. We may share your personal information to
comply with our legal obligations, regulations, or contracts, or to respond
to a court order, administrative, or judicial process, such as a subpoena,
government audit, or search warrant where we are legally compelled to do so.
We also may share your information when there are threats to the physical
safety of any person, violations of DocuSign policies or other agreements, or
to protect the legal rights of third parties, including our employees, users,
or the public.
* Corporate Transactions. Your personal information may be disclosed or
transferred to relevant third parties in the event of, or as part of the due
diligence for, any proposed or actual reorganization, sale, merger,
consolidation, joint venture, assignment, transfer, or other disposition of
all or part of our business, assets, or stock (including in connection with
any bankruptcy or similar proceeding). If a corporate transaction occurs, we
will provide notification of any changes to the control of your information,
as well as choices you may have.
* Consent. We may share your personal information in other ways if you have
asked us to do so or have given consent. For example, with your consent, we
post user testimonials that may identify you.
Your personal information may also be shared as described below:
* Other DocuSign users. When you allow others to access, use, or edit content
in your account, we share that content with them. For example, if you send an
envelope to others for review or signature, we make the contents of the
envelope available to them.
* Third Parties. When you make a payment to another user within our Services,
we share your payment method details with the third-party payment processor
selected by you.
* Public Information.
* User-Generated Content. When you comment on our blogs or in our community
forums, this information may also be read, collected, and used by others.
* Profile Information. When you create a DocuSign profile, other DocuSign
users can view your profile information. If you would like to make this
information private, please visit your account settings.
* Your Employer or Organization. When you create an account or user role with
an email address assigned to you as an employee, contractor or member of an
organization (e.g., yourname@youremployer.com or yourname@nonprofit.org),
that organization (if it is a DocuSign customer with certain features) can
find your account and take certain actions that may affect your account.
4. RETENTION OF PERSONAL INFORMATION
We keep your personal information for no longer than necessary for the purposes
for which it is processed. The length of time for which we retain personal
information depends on the purposes for which we collected and use it and/or as
required to comply with applicable laws as set out in our data retention policy
and information handling standards. Generally, this means we retain your
personal information to comply with any retention or statutory limitations or
for purposes of performing a contract with you. Where there are technical
limitations that prevent deletion or anonymization, we safeguard personal
information and limit active use of it.
5. YOUR CHOICES
This section describes many of the actions you can take to change or limit the
collection, use, storage, or other processing of your personal information.
* Profile. You are not required to fill out a profile. If you do, you can
access and review this personal information. If any personal information is
inaccurate or incomplete, you can make changes in your account settings.
* Marketing Messages. You can opt out of email marketing messages we send you
by clicking on the “unsubscribe” link in the email message or unsubscribe
here (https://pref.docusign.com/preference-center). Please note that we may
send you one message to confirm you want to opt out. If you are a registered
user of our Services, or if you have engaged in transactions with us, we may
continue to send transactional or relationship messages (e.g., signing
notifications or account notifications) after you opt out of marketing
messages. If you would like your phone number added to our internal
Do-Not-Call list to opt out of telemarketing messages, please contact us via
the Privacy Request Portal. Please include your first name, last name,
company, and phone number. You can also let us know at any time, including
during a telemarketing call, that you do not want to be called again for
telemarketing purposes.
* Cookies and Other Related Technology. You can decline cookies through your
browser settings or via the DocuSign Cookie Preference Center and other
methods detailed in our Cookie Notice
(https://www.docusign.com/company/cookie-policy). However, if you decline
cookies, you may not be able to use some parts of our Services. Please note
we do not recognize or respond to browser-initiated Do Not Track signals.
* Device and Usage Information. If you do not want us to see your device
location, you can turn off location sharing on your device, change your
device privacy settings, or decline to share location on your browser.
* Closing Your Account. If you wish to close your account, please log in to
your account and edit your plan. For more information, click here:
https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my....
* Complaints. We are committed to resolving valid complaints about your privacy
and our collection, use, storage, or other processing of your personal
information. For questions or complaints regarding our data use practices or
this Notice, please contact us via the Privacy Request Portal.
6. CHILDREN'S PRIVACY
Our Services are not designed for and are not marketed to people under the age
of 18 or such other age designated by applicable law (“minors”). We do not
knowingly collect or ask for personal information from minors. We do not
knowingly allow minors to use our Services. If you are a minor, please do not
use our Services or send us your personal information. We delete personal
information that we learn is collected from a minor without verified parental
consent. Please contact us via the Privacy Request Portal if you believe we
might have personal information from or about a minor that should be removed
from our system.
7. INFORMATION FOR CALIFORNIA RESIDENTS
In addition to the other information and rights described in this Privacy
Notice, California residents are also entitled to certain additional information
and have certain additional rights under the California Consumer Privacy Act
(“CCPA”) with respect to their personal information. If you are a resident of
California (a “Consumer” as defined by the CCPA), this section of the Privacy
Notice applies to you. If you are not a Consumer, this section does not apply
to you and you should not rely on it.
A. INFORMATION WE COLLECT AND HOW WE USE IT
Below is a summary of our collection and use of “personal information” (as
defined by the CCPA) about Consumers in connection with our Services. For
additional details, please consult the other sections of this Privacy Notice.
Categories of Personal Information we may collect and use for our commercial and
business purposes:
* Contact and account registration information. When you register for an
account or contact us you may provide your name, email address, physical
address, phone number, account username and password, electronic signature,
and other related information.
* Financial or payment information. We collect information about payment
methods that you provide, billing information, and information about the
products or services you purchase.
* Transaction information. When you use the Services to conduct a transaction,
we may collect names and email addresses of parties to a transaction, subject
line, history of actions that individuals take on a transaction (e.g.,
review, sign, enable features) and personal information about those
individuals or their devices, such as name, email address, IP address, and
authentication methods.
* Customer service information. We collect information about your customer
service communications with us, including, for example, questions and other
messages you address to us directly through online forms, by email, over the
phone, or by post.
* Information about your web browser, mobile device, or internet connection.
When you access our Services online, we may automatically collect IP address,
device identifiers and device attributes, including cookie IDs, mobile
advertising IDs, and other similar unique identifiers, data about how you
interact with the Services online (usage data), location information (e.g.,
city, state, country, and ZIP code associated with your IP address or derived
through Wi-Fi triangulation) and, with your permission in accordance with
your mobile device settings, precise geolocation information from GPS-based
functionality on your mobile device.
Commercial and Business purposes for which we use the personal information we
collect:
* Provide you with and collect payment for the products and Services you
request.
* Create your account and manage your relationship with us (e.g., communicating
with you, providing you with requested information).
* Send you records of our relationship, including for purchases or other
events.
* Market features, products, or special events using email or phone or send you
marketing communications about third party products and services we think may
be of interest to you.
* Record details about transactions involving electronic documents, (e.g., who
initiated, viewed, or signed the documents; signers’ IP addresses;
timestamps).
* Run sweepstakes, contests, and refer-a-friend programs.
* Choose and deliver content and tailored advertising, and support the
marketing and advertising of our Services.
* Create and review data about our users and how they use our Services.
* Test changes in our Services and develop new features and products.
* Fix problems you may have with our Services, including answering support
questions and resolving disputes.
* Manage the Services platform including support systems and security.
* Prevent, investigate and respond to: fraud, unauthorized access to or use of
our Services, breaches of terms and policies, or other wrongful behavior.
* Comply with legal obligations.
* Meet legal retention periods.
* Establish, exercise, or defend our rights in legal claims.
B. THE RIGHT TO OPT OUT OF SALES OF PERSONAL INFORMATION
Consumers have the right to opt out of “sales” of their personal information
under the CCPA. According to the CCPA, and subject to certain exceptions, a
business “sells” personal information when it sells, rents, releases, discloses,
disseminates, makes available, transfers, or otherwise communicates orally, in
writing, or by electronic or other means, a consumer’s personal information to
another business or a third party for monetary or other valuable consideration.
As explained further in Section 3 of this Privacy Notice, we share personal
information with other companies.
Consumers may submit requests to opt out of such sharing using the following
methods:
1. Adjust your cookie settings and select the option to opt out of respective
cookie activities.
2. Click the link to “unsubscribe” at the bottom of any DocuSign marketing
communication.
3. Update your email/marketing preferences at the following link:
https://pref.docusign.com/preference-center.
C. THE RIGHT TO ACCESS
Consumers have the right to request certain details about the personal
information we have collected about them (generally, within the past 12
months). This includes the right to request:
* The specific pieces of personal information and the categories of personal
information that we have collected about them.
* What categories of personal information we sold or disclosed for business
purposes and the categories of third parties to whom we sold or disclosed
that information for a business purpose.
* The categories of sources from which we collected personal information.
D. THE RIGHT TO DELETION
Consumers have the right to request that we delete the personal information we
have collected from them. In certain circumstances, however, the CCPA allows us
to retain information for particular purposes (for example, if we need to retain
the information to meet our legal obligations, and for certain other limited
reasons set forth by the CCPA).
E. HOW TO EXERCISE ACCESS AND DELETION RIGHTS
Consumers may submit requests for access to or deletion of their personal
information using any of the following methods:
1. You can access and review personal information associated with your account
at any time by clicking here
(https://support.docusign.com/en/guides/ndse-user-guide-manage-your-identity).
2. You may contact us via the Privacy Request Portal or by mail as outlined in
Section 11.
For security purposes, we will attempt to verify your identity prior to
fulfilling your request. If you have an account with us, we may verify your
identity through your login to your account. If you do not have an account with
us, we may need to respond to your request or otherwise contact you to request
additional information from you to verify your identity (including, but not
limited to your name, email address, or telephone number).
If we are able to verify your identity, we will respond to your request to the
extent we are able to and as required by law. If we cannot verify your
identity, we may request additional information from you or we may deny your
request. If we are unable to fulfill your request(s) in their entirety, we will
provide further information to you about the reasons that we could not comply
with your request.
Certain personal information may be exempt from such requests under applicable
law. In addition, we need certain types of personal information so that we can
provide the product and Services to you. If you ask us to delete it, you may no
longer be able to access or use our product and Services.
F. THE RIGHT TO NONDISCRIMINATION
Consumers have the right not to be discriminated against for exercising their
CCPA rights. We will not deny, charge different prices for, or provide a
different level of quality of goods or services with respect to Consumers who
choose to exercise their CCPA rights.
G. AUTHORIZED AGENTS
Consumers may designate an agent to make CCPA requests on their behalf. For
Consumers who do so, we will take steps to verify both the identity of the
consumer seeking to exercise their rights as described above, and to verify that
the consumer’s agent has been authorized by them to make a request on their
behalf by requesting a signed written authorization or a copy of a power of
attorney.
H. “SHINE THE LIGHT”
California residents may ask for a list of third parties that have received your
personal information for direct marketing purposes during the previous calendar
year. This list also contains the types of personal information shared. We
provide this list at no cost. If you are a California resident and would like to
request this information, please contact us via the Privacy Request Portal.
8. YOUR PRIVACY RIGHTS
You may have certain rights related to your personal information, subject to
local data protection laws, as described in more detail below. To exercise any
of these rights, please contact us via the Privacy Request Portal .
* You can access and review personal information associated with your account
at any time by clicking here:
https://support.docusign.com/en/guides/ndse-user-guide-manage-your-ident...
* You also can request the following information: how we collect and use your
personal information and why; the categories of personal information
involved; the categories of recipients of your personal information; how we
received your personal information and its source; our business purpose for
using your personal information; and how long we use or store your personal
information or the manner in which we determine relevant retention periods.
* You have a right to correct inaccurate personal information about you, and
you should notify us immediately if you believe the personal information we
hold about you is inaccurate, incomplete, or out-of-date.
* In certain situations, you can ask that we erase or stop using your personal
information, object to or restrict the use of your personal information, or
export your personal information to another controller.
* Where we rely on your consent to process your personal information, you have
the right to decline consent and/or, if provided, to withdraw consent at any
time. This will not affect the lawfulness of processing prior to the
withdrawal of your consent. At any time, you can request that we stop using
your personal information for direct marketing purposes. See Section 5 (Your
Choices) of this Notice for more information on your choices.
* If you are unsatisfied with our response to your complaint, you have a right
to raise questions or complaints with your local data protection authority at
any time.
If you make a request to exercise the rights referenced above, we will require
you to provide certain information for identity verification purposes. If you
have an account with us, we may verify you through your login of your account.
If you do not have an account with us, we may require you to provide additional
information from which we can confirm your identity. You may authorize an agent
to make a request to us on your behalf and we will verify the identity of your
agent or authorized legal representative by either seeking confirmation from you
or documents that establish the agent’s authorization to act on your behalf.
Certain personal information may be exempt from such requests under applicable
law. We need certain types of personal information so that we can provide the
product and Services to you. If you ask us to delete it, you may no longer be
able to access or use our product and Services.
If you wish to exercise these rights, please contact us via the Privacy Request
Portal.
Transfers to the U.S. and Third Countries. Subject to applicable law, we may
transfer your personal information outside of your jurisdiction, including for
further processing. DocuSign has adopted Binding Corporate Rules to facilitate
the transfer of personal information from the European Economic Area and/or
United Kingdom ("EEA") to DocuSign outside of the EEA. Transfers outside the
DocuSign group are only made to organizations that agree to adhere to the
standards in our Binding Corporate Rules or use another valid alternative under
data protection law. You may view our Binding Corporate Rules at
https://www.docusign.com/trust/privacy/bcrp-privacy-code and
https://www.docusign.com/trust/privacy/bcrc-csb-code
9. HOW WE PROTECT YOUR PERSONAL INFORMATION
We have implemented appropriate technical, physical and organizational measures
to protect your personal information from misuse or accidental, unlawful, or
unauthorized destruction, loss, alteration, disclosure, acquisition, or access
as well as all other forms of unlawful processing. To achieve this, we have
developed and implemented an Information Security Management System and other
sub-policies and guidelines relating to the protection of your personal
information. For example, our staff is permitted to access customer personal
information only to the extent necessary to fulfill the applicable business
purpose(s) and to perform their job, subject to confidentiality obligations.
10. CHANGES TO THIS PRIVACY NOTICE
We may amend this Notice to reflect changes in the law, our companies, our
Services, our data processing practices, or advances in technology. Our use of
the personal information we collect is subject to the Privacy Notice in effect
at the time such personal information is used. Depending on the type of change,
we may notify you of the change by posting on this page.
11. HOW TO CONTACT US
For questions or complaints regarding our use of your personal information or
this Notice, please contact us at privacy@docusign.com or by sending a letter
to DocuSign Inc., Attention: Privacy Team, 221 Main Street, Suite 1550, San
Francisco, CA 94105.
If you are a visitor from the EEA, please contact Docusign International (EMEA)
Ltd at privacy@docusign.com or by sending a letter to DocuSign International
(EMEA) Ltd, Attention: Privacy Team, 5 Hanover Quay, Ground Floor, Dublin 2,
Republic of Ireland.
12. SUPPLEMENTAL PRIVACY DISCLOSURES FOR CUSTOMERS AND/OR USERS IN CERTAIN
COUNTRIES
If you reside in one of the following countries, the below Privacy Notice also
applies to the processing of your personal information. To the extent there is a
conflict between the country-specific language below and the provisions above,
the below provisions control to the extent of that conflict.
AUSTRALIA
* Transfers and Disclosures to the U.S. and Third Countries. We may transfer or
disclose your personal information to recipients in the following countries:
Australia, Brazil, Canada, Germany, United States, France, United Kingdom,
Mexico, Singapore, Ireland, Egypt, Israel, India, Japan, Costa Rica, Norway,
Philippines, Sweden, Spain, Uruguay, and Georgia.
* How We Protect Your Personal Information. Your personal information is likely
to be stored on IT infrastructure located within Australia, United States,
European Union and/or Canada.
* How to Contact Us. To submit a complaint regarding our compliance with
Australian law, please contact us at one of the addresses listed above. We
will take reasonable steps to investigate the complaint and respond to you
within a reasonable timeframe.
BRAZIL
* Purpose. For customers or users located in Brazil, the controller is DocuSign
Brasil Participações Ltda located at Rua Gomes de Carvalho, 1306 6º andar,
Cj. 61 Vila Olímpia, São Paulo – SP, CEP: 04547-005 Brazil, Registration no.
35.228.557.541.
* Your Privacy Rights. In addition to the rights listed above, customers and
users located in Brazil have the right to:
* Confirm the existence of processing;
* Correct inaccurate or out-of-date information;
* Request the anonymization, blocking, or elimination of unnecessary or
excessive personal information processed in noncompliance with Brazilian
data protection law;
* Request the revision of decisions made solely on the basis of automated
processing of your personal information whenever they affect your
interests;
* Obtain information about the entities with which we share your personal
information; and
* Brazilian residents may ask for a list of third parties that have received
your personal information for direct marketing purposes during the previous
calendar year. This list also contains the types of personal information
shared. We provide this list at no cost. We will provide this information
within 15 (fifteen) days from the date of your request, respecting our
commercial and industrial secrecy. If you are a Brazilian resident and
would like to request this information, please contact us via the Privacy
Request Portal).
CANADA
* Transfers to the U.S. and Third Countries. We may transfer your personal
information outside of your jurisdiction for further processing where it will
be subject to that foreign jurisdiction’s law.
FRANCE
* Purpose. For customers or users located in France, the controller is DocuSign
France SAS, located at Immeuble Central Park, 9-15 rue Maurice Mallet, 92130
Issy-les-Moulineaux, France.
* Your Privacy Rights.
* You have the right to object, on legitimate grounds, to the processing of
your personal information, except where we are obliged to process such
personal information in compliance with our legal obligations or where we
cannot satisfy this request, based on a prohibition from a statutory
provision.
* Under specific conditions, you have the right to give instructions on how
you would like us to store, delete or share your personal information after
your death. Please contact us for more information about this.
* If you are unsatisfied with our response to a complaint, you have a right
to raise questions or complaints with the French supervisory authority
(Commission Nationale de l'Informatique et des Libertés – "CNIL") at any
time. You can contact this authority by sending a letter to the CNIL at 3
Place de Fontenoy, 75007 Paris, France, or by phone at +33 1 53 73 22 22.
* If you make a request to exercise the privacy rights referenced above, we
will take reasonable steps to verify your identity. You may authorize an
agent to make a request to us on your behalf. In order to do so, we will
verify the identity of your agent or authorized legal representative and
require proof of your own identity. We can only satisfy such a request if
the documents that establish the agent’s authorization to act on your
behalf contain the precise duration and purpose of such authorization, and
confirmation of whether your agent is entitled to be the recipient of the
information we will send.
ISRAEL
* Collection of Personal Information. You are not legally required by law to
provide us with the personal information described in Section 1.
* Transfers to the U.S. and Third Countries. We may transfer your personal
information outside of your jurisdiction for further processing. If you are
resident in a jurisdiction where transfer of personal information related to
you to another jurisdiction requires your consent, then you provide us your
express and unambiguous consent to such transfer.
PHILIPPINES
* How to Contact Us. For questions or complaints regarding our processing of
your personal information or this Notice, you may contact Doug Luftman (Chief
Privacy Officer) by sending an email to privacy@docusign.com, by phone at +1
877 720 2040, or by sending a letter to DocuSign, Inc., Attention: Chief
Privacy Officer, Legal Department, 221 Main Street, Suite 1550, San
Francisco, CA 94105..
* PRODUCTS
* eSignature
* Contract Lifecycle Management
* Document Generation
* Contract Analytics
* See All Products
* PRICING
* eSignature Plans
* PARTNERS
* Partners Overview
* Partners Login
* DEVELOPERS
* Developer Center
* Open Source
* SUPPORT
* Customer Success
* Get Support
* Introduction to eSignature
* Knowledge Market
* DocuSign University
* Community
* RESOURCES
* Why DocuSign
* Resource Center
* Blog
* Events
* Webinars
* Legality Guide
* Trust Center
* COMPANY
* About Us
* Leadership
* Careers
* Talent & Career Development
* Benefits
* Diversity & Inclusion
* Investor Relations
* News Center
* DocuSign For Forests
* DocuSign Impact
* DocuSign Momentum
* Contact Us
TRENDING TOPICS
TRENDING TOPICS
* Streamline your contract lifecycle
* Document signing app: Try DocuSign eSignature for free
* Sign documents for free
* General Data Protection Regulation and DocuSign | DocuSign
* Data Management and Privacy Practices for DocuSign eSignature | DocuSign
SOCIAL LINKS INDIGO
DOWNLOAD LINKS
AustraliaCanadaFranceIndiaUnited KingdomUnited
StatesNederland日本DeutschlandBrasilEspañaMéxico
United States
FOOTER LEGAL LINKS
Terms of Use Privacy Policy Do Not Sell or Share My Personal Information
Intellectual PropertyModern Slavery Act Statement
© DocuSign, Inc. 2022
PRIVACY PREFERENCE CENTER
When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All
MANAGE CONSENT PREFERENCES
STRICTLY NECESSARY COOKIES
Always Active
These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.
FUNCTIONAL COOKIES
Functional Cookies
These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
PERFORMANCE COOKIES
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
Back Button Performance Cookies
Vendor Search Search Icon
Filter Icon
Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label
Confirm My Choices
By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts.
Cookies Settings Accept All Cookies