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SENIOR HEAD OF PRODUCT - GM ONLINE

 
Office
Holborn Store Support Centre
Location
London, GB
Hours
Full-time
Contract Type
Permanent
Salary
Competitive base salary, bonus entitlement, car allowance and company benefits
Areas of Business
Product Management
Job ID
SYS-2887
Closing Date
Tuesday 13 June 2023

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In a Nutshell

In Sainsbury’s Tech, we power the UK’s number 1 multi-channel, multi-brand
retailer. Our product teams are made up of inspiring and
multidisciplinary individuals who are  empowered to solve hard problems in ways
our customers love and serve the needs of our business. 

The Senior Head of Product [SHoP] is a critical leadership role, accountable for
fusing technology at the heart of our channels; leading an experienced and
talented Head of and Group Product Managers. The SHoP roles lead our Product
vision and strategy in our most complex and strategically important domains.
Working with seniors stakeholders, they oversee the development and management
of the product roadmap based on the adopted strategies and visions. The Role is
inherently cross functional and works closely with engineering, XD, eCommerce,
and marketing.

The SHoP will typically be responsible for multiple product families that make
up an end-end journey such as ecommerce.  The product roadmap will typically be
split into outcomes, that require the SHoP to coordinate multiple Head of and
Group Product managers. The SHoP  is responsible for spearheading investigation
and analyses on the product and product market within their product families,
evangalising greater diverse thinking and taking inspiration for the best
possible experiences and trade offs between what's possible.

The role demands a highly analytical approach and being able to work highly
effective in a matrix environment; the SHoP will typically coorindate this
matrix. The SHoP is tasked with overseeing the innovation and improvement of the
business products as well as the day to day activities in such a way that
ensures that product is constantly growing to suit the customers needs.  The
position requires that the occupier be adept at synthesizing various
technologies and capabilities into the business products in such a way that the
consumers will love. 

The role needs a commercially connected thought leader, combined with the
ability to coach and guide stakeholders and teams to unlock future value.
Ultimately, the SHoP is impactful in developing the culture and skillset of the
Product organisation, shaping and delivering the future value for customers. 

Our GM Online team lead the market with building multi brand ecommerce
capabilities that serve millions of customers per week. We’ve matured our
platform to have a single set of capabilities that support multiple customer
facing digital brands with our Argos, Tu and Habitat branded websites and apps
running individually but leveraging all the great work we do to build one use
3x. Across each of these branded experiences we need to be able to compete
against specialist players by harnessing our strength together whilst also being
able to differentiate the experience with specific features that delight
customers as if we were a pureplay retailer in that category.

Through your heads of product team you will leader a large team of product
managers, senior product managers and group product managers who autonomously
drive towards the outcomes you collaboratively set and your role is to coach and
help them develop their individual visions while aligning to your future
holistic view of product in your area.

What your need to do:

 * Partner the senior leaders of the business to fuse business strategy and
   technology vision and strategy
 * Develop the vision, strategy, roadmap and backlog for your family of products
   that make up an end to end customer journey; focusing on complete end to end
   customer experiences that deliver multiple strategic priorities, align to our
   technology strategy and respond to market changes. Bring together and present
   multiple product visions for product families into a single coherent
   overview, and assist the head of product to maintain the holistic view of
   product.
 * Own the customer and business value, including secure funding, manage budgets
   and forecasts through the appropriate financial governance process and
   relevant technology teams for your family of products. Continuously making
   effective prioritisation choices to deliver the maximum value and return on
   capital.
 * Spot opportunities across multiple industry verticals, building partnerships
   outside of the business. Apply insight, data, research, and your own
   hypothesis on what questions to ask to ensure your team are focused on making
   the biggest difference for customers and the business.
 * Take accountability for end-to-end delivery, ensuring work is prioritised
   across multiple teams and is in line with the business strategy. Make
   appropriate trade-offs and prioritisation decisions to ensure the maximum
   value is achieved and delivered at pace.
 * Lead the collaboration with digital designers, other product teams and 3rd
   parties to launch capabilities and services - maximising re-use across the
   division/business/brands
 * Work with the Heads of Product to define outcomes whilst setting and defining
   metrics and the north star for the product family
 * Manage and report post-launch evaluation to validate that products work for
   customers or colleagues as designed and value is delivered, measured by
   appropriate metrics and through post investment reviews as needed
 * Build, lead, coach and motivate a team of Product Managers; support them with
   definition of long term priorities, guiding their focus as they build a
   vision and actionable backlog with associated benefit/investment cases

How I will succeed:

 * Be the trusted advisor to Business stakeholders. Understand and influence the
   evolution of Business strategy through customer, channel, and Technology
   lenses
 * Be the champion for product area, determining the right level or type of
   material to communicate the experience, benefits and long-term vision across
   a variety of audiences including development teams, stakeholders at all
   levels, partners and external parties. Be the arbitration and escalation
   point for prioritisation and trade offs within their product area/end to end
   journey they are responsible for  
 * Maintain a good level of awareness, interest and understanding of the
   existing and future end to end technology stacks/interfaces, including
   communicating clearly and coaching others on where and how to develop these
   technologies so they work seamlessly for customers and colleagues
 * Ensure that the team maintains a realistic 90-day roadmap, as well as a
   prioritised and estimated full year backlog, regularly communicating progress
   and proactively managing risks/issues to remove blockers. Support the team in
   understanding future risks to mitigate.
 * Support communication and resolution of live product incidents and
   effectively prioritise, coordinate and communicate the resolution of
   production issues
 * Maintain a highly collaborative relationship with engineering, support at all
   levels for teams to understand and work together to solve problems for our
   customers and the business
 * Collaborate with the Heads of Product, and other Product Managers across the
   business to ensure consistency, drive overall strategic business
   outcomes/shared objectives, and continuously improve product management
   across the division
 * Develop a strong team of product managers, building the competency and
   enhancing the craft within the community. This includes developing a culture
   of learning, empowerment, experimentation and collaboration
 * Drive the team and their products towards the future organisation
   aspirations, through constructive challenge and thought leadership, fostering
   a culture where our customer ambition inspires the team to aim high and
   deliver at pace

What you need to know:

 * Extensive knowledge of product/project/ technology programme management and
   relevant disciplines
 * Knowledge and understanding of a retail business and the technology
   landscape, and how to maximise the value that products can and will add
 * Solid knowledge of the commercial landscape
 * Understanding of Agile and modern engineering team practices

What you need to show:

 * Creating a positive and consistent impact with internal and external
   audiences; excellent stakeholder management skills, ensuring senior
   stakeholder advocacy for your product families
 * Customer focus, including a relentless focus on understanding, anticipating
   and exceeding their customers' needs and the ability to collaborate
   effectively with customers and stakeholders
 * Commercial acumen, including understanding of the commercial drivers that
   determine the viability and longevity of a product, the ability to determine
   return on investment and use this insight to inform prioritisation, taking
   market context into consideration. Data driven, including a drive for the use
   of product metrics to prioritise a roadmap effectively and the ability to use
   data and insight appropriately to make informed decisions whilst mitigating
   for any possible limitations and/or risks of misinterpretation
 * Strategic vision, including the ability to create, drive and champion a
   long-term product vision in line with a business strategy, the capability to
   anticipate the implications of how a product vision could interplay with a
   wide range of teams and the ability to drive collaboration with others to
   deliver effectively.
 * Technical curiosity, including the ability to translate between customer
   requirements and technology delivery, the desire to engage in technical
   discussions and challenge teams, the ability to use of a variety of
   techniques to develop understanding of the tech landscape and customer
   expectations of technology as relevant to a product or industry. Creative
   problem solving, enthusiasm for delivering change through people and
   technology
 * Product processes, including the ability to adapt behaviour to all stages of
   the Product Lifecycle, a deep understanding of delivery approaches and when
   to use them, a focus on prioritisation of outcomes over outputs, the ability
   to motivate teams working within constraints and a drive to continually
   improve ways of working. Ability to switch between strategic visioning and
   getting into the detail, being the authority in all aspects of the product
   area
 * Demonstrable experience of leading and developing teams, directly and
   cross-functionally

We are committed to making Tech a place where people love to work where diverse
and engaged team make a purpose contribution. Sainsbury’s is committed to being
the most inclusive retailer, and flexible working including job sharing is
welcomed wherever possible. In Tech we welcome such conversations and are proud
to champion a diverse and inclusive culture.

#LI-KF1 #DTD

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