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Submitted URL: https://mailsecurity.sjp.co.uk/securereader/help.jsf?lang=enus
Effective URL: https://www.sjp.co.uk/individuals/email-encryption
Submission: On July 03 via manual from DE — Scanned from GB
Effective URL: https://www.sjp.co.uk/individuals/email-encryption
Submission: On July 03 via manual from DE — Scanned from GB
Form analysis
2 forms found in the DOM/search-result
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Text Content
Skip to main content Currently viewing: * I’m looking for advice * Become an SJP adviser * Information for shareholders SJP Upper Menu Individuals * Find an adviser * Help and support Search Client sign in Mob external link * Client sign in Search Client sign in Mob external link * Client sign in Open menu Close menu * How can we help? 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Open link menu Why SJP? * Client reviews * Our heritage * FAQs * Safeguarding clients Who we are * St. James’s Place Charitable Foundation * Careers Mega menu close button Close * Search Search Search Looking for... Please fill out this field Search Back to Menu Close menu Currently viewing: I’m looking for advice * I’m looking for advice * Become an SJP adviser * Information for shareholders Please fill out this field Press ENTER to search Close EMAIL ENCRYPTION BREADCRUMBS * Home * Individuals * Email Encryption EMAIL ENCRYPTION BREADCRUMBS * Home * Individuals * Email Encryption Why has the email I have received been encrypted? At St. James’s Place we take the security of our clients’ information very seriously. For any email messages sent across the internet, such security cannot be fully guaranteed and, as a precautionary measure, we have therefore introduced the ‘Secure Email’ service. This means that some of the emails you receive from St. James’s Place may be encrypted, requiring you to log in to our portal to open them. There are warning messages telling me the email may be unsafe. What should I do? Encrypted messages cannot be scanned for viruses because the content cannot be accessed without a password. Your computer's security software may therefore block the message and warn you of a potential risk. Our own antivirus scanning systems will have checked the email before it was encrypted and sent to you, so you can proceed to open or unblock the message. How do I log in to the St. James’s Place portal for the first time? When you receive a notification from St. James’s Place to say you have an encrypted email, you need to click the link provided in the email to read the encrypted message. You will now be taken to the St. James’s Place portal to log in. If this is the first time you have used the St. James’s Place portal, you will need to register and verify your email address. Please make sure that you remember your login credentials for your account for future use. Once you have logged in, you will be able to see the message sent to you from St. James’s Place. When is the Validation Code sent to you? The validation code is emailed to the user immediately upon loading the registration page. I never received the email with the Validation Code, can they get another one? Yes. Users can click the “Resend code” link to receive a new code. Note that the user must wait 3 minutes between new code requests. I typed in the code incorrectly, can they try again? Yes. Users have 3 attempts to enter a correct Validation Code. After 3 failed attempts, the user must wait 30 minutes before trying registration again with a new code. I never received a Validation Code, is there a way to bypass it? No, entering a Validation Code is mandatory for user self-registration. If a user has trouble completing registration, please inform the Partner who will be able to raise this with the IT Service Desk. When I use the validation code after registration to validate my email address, I get a 500 error, Service Unavailable. Why do I get this error? This can be caused if you have a VPN installed on your device. If you have a VPN installed on your devices, then please first disable the VPN to confirm that this fixes the issue. If the VPN is causing the issue, then please contact your VPN software provider support for assistance. If you have already registered but cannot log in? Carefully check that you are entering your log in details correctly, remembering that your password is case-sensitive. If you have forgotten your password, you can reset it from the link provided. You will be required to type the answer to your security question to reset your password. Why does my browser keep timing out? St. James’s Place encryption requires that cookies are enabled for mailsecurity.sjp.co.uk. Why is the ‘Click Here’ link in the email not working? The link is valid for 30 days. The link provides compatibility with all devices. To read your encrypted email after the 30 days have expired, please open the attachment in the email from a PC/Laptop. Will I be able to read the message using my mobile device e.g. Apple or android? Yes, all devices are supported via the ‘Click Here’ link in the email for 30 days. To read your encrypted email after the 30 days have expired, please open the attachment from a PC/Laptop. Is my reply to the encrypted email also encrypted? Yes. Please ensure that you are replying to the e-mail from within the St. James’s Place e-mail encryption portal. Do not reply directly to the secure message notification e-mail, that you have received from your Partner. Can I include an attachment in my reply? Yes. Can I change the recipient email address when I reply to an encrypted email? No. Email Encryption Close popup Left Right SJP Approved 05/04/2024 I’m looking for advice * How can we help? * Advice and products * Who we are * Our charges Become an SJP adviser * Align your business * Launch your business * Join an established business Information for shareholders * Why invest in SJP * ESG reporting hub * Shareholder information Follow us Keep up to date on social media * * * * * Media & Marketing * Responsible Marketing Policy * Media centre More St. James's Place * The Academy * The Charitable Foundation * St. James's Place Asia * Careers Get in touch * Contact us * Our locations * Partner help Find an adviser Copyright St. James's Place © 2024 Footer * Sitemap * Legal Information * Privacy Policy * Modern Slavery Statement * Email Alerts * Cookie Preferences BACK to TOP Cookies on this sitewe use cookies to analyse how visitors use our website and help us provide the best possible experience for users. 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