www.fedex.com Open in urlscan Pro
2a02:26f0:480:d::210:f14c  Public Scan

Form analysis
2 forms found in the DOM

POST #

<form method="POST" action="#" class="fxg-form" id="HeaderTrackingModule">
  <div class="fxg-field">
    <label class="fxg-field__label" for="trackingModuleTrackingNum">Tracking ID </label>
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      data-errmsg="Please enter at least one tracking number.">
    <div class="fxg-field__error_text">
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      <span>Please enter at least one tracking number.</span>
    </div>
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    <input type="hidden" id="trackURL">
    <input type="hidden" id="trackPlaceholder" value="Tracking ID">
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  <button type="submit" aria-label="Click here to track your package" class="cc-aem-c-button cc-aem-c-button--primary" data-analytics="hdr|2|track" target="_blank"> TRACK <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24"
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</form>

POST #

<form class="fxg-form" method="POST" action="#" id="fxg-search-header" autocomplete="off">
  <label for="fxg-search-text" aria-hidden="true" style="position:absolute;display:none;"></label>
  <input type="text" id="fxg-search-text" class="fxg-user-options__search-field fxg-search-js search_closeMark" placeholder="Search or Tracking Numbers" title="Search or Tracking Numbers" aria-label="Search or Tracking Numbers">
  <input type="hidden" id="fxg-track-url">
  <input type="hidden" id="fxg-search-url">
  <input type="hidden" id="fxg-search-coveoSearchHub" name="coveoSearchHub" value="fedex-searchhub">
  <input type="hidden" id="fxg-search-coveoSearchApiKey" name="coveoSearchApiKey" value="xxdda52288-96a4-4054-a875-efaf8fb81ce5">
  <input type="hidden" id="fxg-search-coveoSuggestionsApiUrl" name="coveoSuggestionsApiUrl" value="https://platform.cloud.coveo.com/rest/search/v2/querySuggest">
  <input type="hidden" id="fxg-search-coveoAnalyticsApiUrl" name="coveoAnalyticsApiUrl" value="https://analytics.cloud.coveo.com/rest/ua/v15/analytics/search">
  <a href="javascript:Void(0)" id="fxg-search-icon" class="fxg-search-icon js-fxg-search-btn" aria-label="Search"><img class="fxg-user-options__icon fxg-search-btn" alt="Search" src="https://www.fedex.com/content/dam/fedex-com/common/sprite-placeholder.png" width="100%" height="100%"></a>
</form>

Text Content

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 * Home
 * Privacy Policy




PRIVACY POLICY

Privacy Policy


PRIVACY POLICY

 


 


 





 


EFFECTIVE DATE: APRIL 29, 2012


FEDERAL EXPRESS CANADA CORPORATION INTERNET PRIVACY POLICY - REVISED

 

Federal Express Canada Corporation acknowledges the importance of protecting the
privacy of fedex.ca users. The information we collect is used to improve the
services we and our parent, affiliates and subsidiaries (collectively "FedEx")
offer, to improve the fedex.ca website's content, and to communicate with you,
including, to contact you with updates to our website and FedEx services and
activities, to use in other FedEx marketing, promotional and informational
activities, and to perform other activities as described in this Privacy Policy.

In addition, certain areas of fedex.ca, including but not limited to FedEx Ship
Manager™ at fedex.ca, FedEx InSight®, FedEx® Global Trade Manager and FedEx®
Tracking require registration or a password to enter and use the application.
Information obtained through those sites may also be used for the purposes
stated above, and cookies may be used in those and other areas, as is described
in this Privacy Policy. Information obtained in the areas may also be used in
accordance with agreements governing access to and use of the areas, e.g., FedEx
Ship Manager™ at fedex.ca. In addition, visitors to fedex.ca may choose to
register for a fedex.ca Login user ID and password to simplify access to some
interactive features on fedex.ca. Log file data and other information gathered
from registered users of fedex.ca are used to improve the fedex.ca customer
experience.

fedex.ca Login currently provides users with access to FedEx Ship Manager at
fedex.ca, and FedEx® Global Trade Manager, FedEx® Tracking. Currently, other
applications require separate registrations. In the future, FedEx may add other
features to those accessed through fedex.ca Login. (In such event, previously
registered users will not be required to re-register.)

If you are the recipient of a package, we have obtained your name and shipping
information from a customer. When you visit fedex.ca to track your package in
transit, we collect your IP address and other non-identifying information about
you, as we do with other visitors to the website. You do not need to register
with fedex.ca to obtain tracking information about your package. We use,
disclose, and otherwise handle information that we obtain about you to support
the operation of fedex.ca, to provide our services, and to perform other
activities as described in this Privacy Policy.

Please see terms and conditions of the applicable FedEx Service Guide for
limitations of liability and disclaimers of warranty applicable to FedEx
services and various information used in FedEx services. FedEx reserves the
right to amend this Privacy Policy at any time with or without notice. Please
check back frequently in the event of changes.

What non-personal information does FedEx capture on visitors to its Website?

fedex.ca resides on the fedex.com Web Server. This server uses an extended log
file format which captures: date and time of visit, refer address (location from
which a visitor comes to fedex.ca), type of Internet browser, and visitor's IP
address (each computer that connects to the Internet is assigned a unique
number, an IP Address, for identification purposes), country/language,
date/timestamp, screen size, meta tags, and FedEx first party cookie and third
party cookies. The log file does not capture a visitor's email address. For more
information, please see the section on cookies below.

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Does FedEx ask for personal information?

Several areas of fedex.ca ask for personal information. They include: Online
Account Registration, features of Manage My Account, registration pages for
FedEx Ship Manager at fedex.ca, FedEx Global Trade Manager, FedEx Insight,
FedEx® Tracking and the FedEx ePreference Centre. This list may be expanded
without notice. In the event that it is expanded, additional information may be
required. In these areas, information such as your name, address, email address,
billing information, and business profile are requested. This information is
collected to help us further develop our services, to provide you access to
valuable FedEx Internet-based information and services, and to bill you for
those services if you elect to use them, in addition to the other uses described
in this Privacy Policy.

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How does FedEx use the non-personal and personal information collected through
the Website?

The information collected through this website helps us identify the type of
website content our customers value most. We use this information to market and
improve the website and our services and to help customize your user experience.
We also use this information to be able to communicate with you, including by
sending you email notifications about updates to the website, and for marketing
purposes. Our policy is to not give, sell or otherwise distribute the
information collected through this site to third parties outside of FedEx
(unless required by law) to allow such third parties to conduct their own
marketing; provided, however, in some cases we may use suppliers to assist us in
collecting, using or otherwise processing for our benefit the information
obtained through this website as described in this Privacy Policy. Our practice
is to require our suppliers to conduct such activities consistent with this
Privacy Policy and our legal requirements. In addition, your personal
information may be combined with non-personal information to customize your
experience on our website and for related purposes. Please see the section on
cookies below.

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What happens when I leave fedex.ca (or fedex.com) to visit a FedEx linked
Website?

Parts of fedex.ca consist of products and services hosted by business partners
and other third parties. When you leave fedex.ca (or fedex.com) to visit one of
their sites, the only information transferred to the third party is the fact
that you came from fedex.ca (the refer address). This practice allows the third
party to monitor its own website traffic, but does not provide them with any
information about you. FedEx is not responsible or liable for the independent
activities, privacy policies or content at third party sites. You should consult
the privacy policies and other terms and conditions at those sites to determine
how your information may be used.

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What is a cookie?

A cookie is a series of data characters that, when programmed into a website, is
placed by the Web server into the browser's application folder on your computer.
Once placed onto your machine, the cookie will allow the website to "recognize"
you as a unique individual.

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Does FedEx use cookies?

Cookies are used to achieve several goals. The first is to provide FedEx with
the capability to personalize information for certain segments of its customer
base. Cookies can also help us recognize you as a previous visitor and remember
any preferences that may have been set when you previously visited our website
using the same browser. In some instances, cookies are used to allow FedEx the
opportunity to associate individual customers with their information profiles.
For example, through the use of cookies, fedex.ca Login can "remember" your user
ID when you login to FedEx Ship Manager at fedex.ca on your computer.

Unless you register with certain areas of fedex.ca, these cookies will not
contain any personal information. If you do register with certain areas of
fedex.ca, cookies that contain personal information may be combined with other
information to provide you with more customized content on this website and
advertisements on other sites across the Internet. For example, when you access
a page on our website, a cookie is automatically set by us, or our service
providers to recognize your browser as you navigate on the Internet and to
present you with information and advertising based on your apparent interests.
Please see the advertising section below for more information about our online
advertising practices and your choices. You can also learn more about how we use
your personal information when you register with fedex.ca.

Cookies are also used to help measure and research the effectiveness of website
features and offerings, and advertisements.

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Can cookies be removed from my hard drive?

Yes, cookies can be removed from your hard drive. Also, depending on what type
of Web browser and what browser version you are using, you may be able to change
the properties on your cookie file so that cookies are not used or saved. Please
check with your browser provider for more information on removing cookies.
Please note that if you refuse to accept cookies, you may not be able to access
many of the tools offered on our website.

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Does FedEx use advertising companies to serve ads on third party Internet sites?

Yes, FedEx uses selected advertising companies to serve relevant ads on third
party Internet sites. Namely, we currently use Accuen, DoubleClick, Media Mind,
Omniture, Google, Say Media and x + 1. FedEx does not provide any personal
information to these advertising companies to allow them to use such data on
their own behalf, or for the benefit of any other party. These advertising
companies may, however, place their own cookies on your browser. You can choose
not to allow these advertising companies to use their cookies to serve you ads
on third party Internet sites. To opt-out of other ad targeting by Accuen,
DoubleClick and Omniture, you can review the parties' privacy policies for
instructions on how to opt-out on their Internet sites.

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Does FedEx use my personal information for advertising?

For internal purposes on this website, FedEx combines personal information that
we obtain from registrations with non-personal information gathered through
cookies and other technologies about your searches and other activities on
fedex.ca. We may also receive similar non-personal information from third party
advertisers. We use this information to customize your experience on the
website.

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To which other third parties does FedEx share information?

We may also share your information in response to subpoenas, court orders, or
other legal process; to establish or exercise our legal rights; to defend
against legal claims; or as otherwise required by law. In such cases we reserve
the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action
regarding illegal or suspected illegal activities; to protect and defend the
rights, property, or safety of our company or this website, our customers, or
others; and in connection with our Terms of Service and other agreements.

We may share your information in connection with a corporate transaction, such
as a divestiture, merger, consolidation, or asset sale, or in the unlikely event
of bankruptcy.

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What about children under 13?

We do not knowingly or intentionally collect personal information from children
under age 13. If you are under the age of 13, please do not submit any personal
information to us, and rely on a parent or guardian to assist you.

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What if FedEx makes changes to this Privacy Policy?

Please note that this Privacy Policy may change from time to time. We will
notify you of any material changes to this Privacy Policy by posting a link on
the home page of our websites that says "Revised Privacy Policy." We will also
indicate a revised Effective Date at the top of this Privacy Policy and the
changes in the Privacy Policy will not be effective until 30 days after first
posting the revised version. Please check this Privacy Policy regularly.

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How do I contact FedEx?

Our postal address is:

Federal Express Canada
5985 Explorer Drive
Mississauga, ON
L4W 5K6

We can be reached via email at privacypolicy@corp.ds.fedex.com or by telephone
at 1.800.GoFedEx 1.800.463.3339.

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