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2 forms found in the DOM

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        <option value="No">No</option>
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        <input type="text" name="installer_gas_safe_number" id="installer-gas-safe-number">
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      <p class="field-info">Please let your customer know you’ve completed registration on their behalf and update them on how to repressurise their boiler and bleed their radiators.</p>
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Text Content

IMPORTANT CUSTOMER SAFETY NOTICE

We have identified a potential issue with a number of our boilers.

In a small proportion of the affected range of boilers (approximately 1 in
10,000), if an excessive volume of air has become trapped inside the boiler in a
fault condition, it could cause the boiler to overheat and fail.

At Ideal Heating, we are committed to ensuring the quality, reliability and the
safety of our products.

For this reason we will apply a safety upgrade to boilers manufactured between
August 2022 and 7th January 2024 across the following ranges:

 * Logic Combi2
 * Logic System2
 * Logic + Combi2
 * Logic + System2
 * Logic Max Combi2
 * Logic Max System2
 * iMini2
 * Independent Combi2
 * Keston Combi2
 * Keston System2


HOW TO FIND YOUR 14 DIGIT CODE:

You can find this underneath your boiler on the bottom left or on the
Installation and Servicing manual left by your Installer.


CHECK IF YOUR BOILER IS AFFECTED:

Or, call our freephone number with your 14 digit code:
0808 1759173

You are affected. Please register for a fix using the form below.

Are you an installer submitting on behalf of a homeowner?* No Yes

Installer name*

Installer address*

Installer mobile phone*

Gas Safe number*

Please let your customer know you’ve completed registration on their behalf and
update them on how to repressurise their boiler and bleed their radiators.

Customer Details

Customer Title Mr Mrs Ms

Customer First Name

Customer Surname*

Customer Email*

Customer Phone*

Customer Mobile

Customer Address

House Number*

Street 1*

Street 2

Town/City*

Postcode*
in BLOCK CAPITALS, containing 1 space, eg. LS11 9YB

Region*

Country*

Boiler

Serial Number*

Install Date*

Location of Boiler* Bathroom Bedroom Kitchen Living Room Outbuilding Other

The serial number you have entered is not related to an affected boiler. There
is no further action.

The serial number you have entered has already been submitted.

Your request has been submitted successfully. A member of the team will be in
touch soon.

Customers can continue to use their boiler. We are advising to repressurise it.
Simple instructions for how to do this can be found in the videos shown below.


HOW TO REPRESSURISE YOUR COMBI BOILER AND BLEED YOUR RADIATORS.


HOW TO REPRESSURISE YOUR SYSTEM BOILER AND BLEED YOUR RADIATORS.


FREQUENTLY ASKED QUESTIONS

DO I NEED TO TURN MY BOILER OFF?

You can continue to use your boiler. However, we advise you repressurise your
boiler and ensure you register your details for an upgrade. For instructions for
how to do this, you can watch the videos above or call us free of charge on 0808
175 9173.

I CAN’T REPRESSURISE MY BOILER, WHAT SHOULD I DO?

You can still continue to use your boiler but, if you cannot repressurise your
boiler for any reason, please contact us through our dedicated email
customer@idealsupport.co.uk or freephone phone number 0808 175 9173 so we can
help you.

WHAT IF MY BOILER PRESSURE GAUGE IS ALREADY AT 1.5BAR PRESSURE OR ABOVE?

Your heating system and boiler are at the correct pressure level, you do not
have to repressurise your boiler. You may want to bleed your radiators, if this
causes the pressure on the front of the boiler to drop, then you should
repressurise to 1.5bar. For instructions for how to do this, you can watch the
videos above or call us free of charge on 0808 175 9173.

WHAT IS THE WORK THAT IS NEEDED TO UPGRADE MY BOILER?

There is an additional component that will need to be added to your boiler. This
will be installed by an engineer and is an additional safety device that is
above and beyond the safety measures already within the boiler. It will not
affect the performance or efficiency of your boiler.

The solution to this issue will require a heating engineer to visit your home,
the visit will take 30-60 minutes. To register for the upgrade, we need you to
confirm your contact details above or contact us on 0808 175 9173.

In the meantime, you can continue to use your boiler, however, we advise you
repressurise your boiler. For instructions for how to do this, you can watch the
videos above or call us free of charge on 0808 175 9173.

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rights reserved.