www.samsung.com
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104.76.200.55
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Submitted URL: https://ibx2.net/ibx/rd2/cj0nobfgchth9hrqh5ag/?x2=762At06y53BBOwfNqhainhLwrUx7nvS7ZUl7LUnXkaakRQrsEBzk6AVKf22Y9mP...
Effective URL: https://www.samsung.com/us/support/?utm_campaign=email_categoryrecap_2_of_3&utm_medium=email&utm_source=wunderkind&utm_t...
Submission: On July 26 via api from US — Scanned from DE
Effective URL: https://www.samsung.com/us/support/?utm_campaign=email_categoryrecap_2_of_3&utm_medium=email&utm_source=wunderkind&utm_t...
Submission: On July 26 via api from US — Scanned from DE
Form analysis
12 forms found in the DOMName: signInForm — GET https://account.samsung.com/accounts/v1/samsung_com_us/signInGate
<form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate">
<input type="hidden" name="response_type" id="response_type" value="">
<input type="hidden" name="client_id" value="kv5di1wr19">
<input type="hidden" name="locale" id="locale" value="">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.us.json">
<input type="hidden" name="state" id="signInState" value="">
<input type="hidden" name="goBackURL" id="signInGoBackURL" value="">
<input type="hidden" name="scope" id="scope" value="">
</form>
Name: signOutForm — GET https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate
<form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate">
<input type="hidden" name="client_id" value="kv5di1wr19">
<input type="hidden" name="state" id="signOutState" value="">
<input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.us.json">
</form>
Name: joinForm — POST https://account.samsung.com/membership/
<form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="SignupAP">
<input type="hidden" name="serviceID" value="kv5di1wr19">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.us.json">
<input type="hidden" name="returnURL" id="joinReturnURL" value="">
<input type="hidden" name="goBackURL" id="joinGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
<input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json">
</form>
Name: findAccountForm — POST https://account.samsung.com/membership/
<form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="FindEmail">
<input type="hidden" name="serviceID" value="kv5di1wr19">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="www.samsung.com">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="findGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>
Name: accountModifyForm — POST https://account.samsung.com/membership/
<form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/">
<input type="hidden" name="actionID" value="ModifyUserInfo">
<input type="hidden" name="serviceID" value="kv5di1wr19">
<input type="hidden" name="serviceName" value="SAMSUNG">
<input type="hidden" name="domain" value="">
<input type="hidden" name="countryCode" value="US">
<input type="hidden" name="languageCode" value="en">
<input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value="">
<input type="hidden" name="ssoType" value="ENC_TK">
</form>
Name: textForm —
<form id="textForm" name="textForm">
<input type="hidden" name="productCountText" id="productCountText" value="Number of Products">
</form>
javascript:;
<form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off">
<fieldset>
<legend>Search form</legend>
<div class="gnb-search__input-wrap">
<button type="button" class="gnb-search__input-btn--close">
<span class="hidden">Close</span>
<svg class="icon" focusable="false">
<use href="#backward-bold"></use>
</svg>
</button>
<input type="text" name="search" class="gnb-search__input sl-search-input" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit">
<span class="gnb-search__placeholder">Search Samsung.com</span>
<!-- input 에 text 가 입력되어 있으면 .gnb-search__input-btn--cancel--show 추가 -->
<button type="button" class="gnb-search__input-btn--cancel" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>type_header" data-event_name="type_header_close">
<span class="hidden">Cancel</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
<button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit">
<span class="hidden">Search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
</div>
</fieldset>
</form>
<form class="yxt-SearchBar-form">
<label class="sr-only" for="yxt-SearchBar-input--SearchBar" id="yxt-SearchBar-inputLabel--SearchBar"> Conduct a search </label>
<input class="js-yext-query yxt-SearchBar-input" id="yxt-SearchBar-input--SearchBar" type="text" name="query" value="" aria-label="Conduct a search" aria-autocomplete="list" aria-controls="yxt-SearchBar-autocomplete--SearchBar"
aria-haspopup="listbox" autocomplete="off" autocorrect="off" spellcheck="false" placeholder="How do I reset my ice maker?">
<button type="button" class="js-yxt-SearchBar-clear yxt-SearchBar-clear yxt-SearchBar--hidden component yxt-Answers-component" data-eventtype="SEARCH_CLEAR_BUTTON" data-eventoptions="{}" data-component="IconComponent"
data-opts="{ "iconName": "close" }" data-prop="icon" data-is-component-mounted="true" data-is-analytics-attached="true">
<div class="Icon Icon--close " aria-hidden="true">
<svg viewBox="0 1 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M7 8l9.716 9.716m0-9.716L7 17.716" stroke="currentColor" stroke-width="2"></path>
</svg>
</div>
<span class="yxt-SearchBar-clearButtonText sr-only"> Clear </span>
</button>
<button type="submit" class="js-yext-submit yxt-SearchBar-button">
<div class="yxt-SearchBar-buttonImage component yxt-Answers-component" data-component="IconComponent"
data-opts="{ "iconUrl": "/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/icon-search.svg" }" data-is-component-mounted="true">
<div class="Icon Icon--default " aria-hidden="true">
<img src="/us/smg/etc.clientlibs/samsung/clientlibs/us/support/clientlib-common/resources/images/icon-search.svg" alt="" class="Icon-image">
</div>
</div>
<span class="yxt-SearchBar-buttonText sr-only"> Submit </span>
</button>
</form>
javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-support">Search your model number</label>
<input id="search-product-card-support" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested Searches</p>
<ul class="u07-search-kv__searches-list" role="listbox"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">Please enter a valid model number or name</p>
</div>
</div>
</fieldset>
</form>
javascript:void(0);
<form action="javascript:void(0);" class="search-product-card__form" role="search">
<fieldset>
<legend>Search form</legend>
<div class="search-product-card__form-container">
<div class="text-field-wrap">
<div class="text-field">
<label for="search-product-card-model">Search Model Code or Name</label>
<input id="search-product-card-model" type="text" autocomplete="off">
<button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
<svg class="icon" focusable="false">
<use href="#cancel-bold"></use>
</svg>
</button>
</div>
<button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
<svg class="icon" focusable="false">
<use href="#search-bold"></use>
</svg>
</button>
</div>
<div class="search-product-card__suggested-searches-wrap scrollbar">
<div class="scrollbar__wrap">
<div class="scrollbar__contents">
<p class="search-product-card__searches-title">Suggested Searches</p>
<ul class="u07-search-kv__searches-list" role="listbox"></ul>
</div>
</div>
<div class="scrollbar-horizontal__track" style="display: none;">
<div class="scrollbar-horizontal__track-content">
<div class="scrollbar-horizontal__bar"></div>
</div>
</div>
<div class="scrollbar-vertical__track" style="display: none;">
<div class="scrollbar-vertical__track-content">
<div class="scrollbar-vertical__bar"></div>
</div>
</div>
</div>
<div class="search-product-card__no-result-wrap" style="display: none;">
<p class="search-product-card__searches-title">Please enter a valid model number or name</p>
</div>
</div>
</fieldset>
</form>
POST
<form class="ermsDataForm" method="post" target="_blank">
<input type="hidden" name="siteCode">
<input type="hidden" name="siteId">
<input type="hidden" name="groupCode" value="">
<input type="hidden" name="groupEngName" value="">
<input type="hidden" name="typeCode" value="">
<input type="hidden" name="typeName" value="">
<input type="hidden" name="typeEngName" value="">
<input type="hidden" name="subtypeCode" value="">
<input type="hidden" name="subtypeName" value="">
<input type="hidden" name="subtypeEngName" value="">
<input type="hidden" name="modelCode" value="">
<input type="hidden" name="modelName" value="">
<input type="hidden" name="modelDisplayName" value="">
<input type="hidden" name="topic" value="">
</form>
Name: callMeForm — POST https://webcallback.ipcc.samsungsdsa.com/request.do
<form name="callMeForm" action="https://webcallback.ipcc.samsungsdsa.com/request.do" method="post" target="popup">
<input type="hidden" name="systemName" value="samsung.com"> <input type="hidden" name="systemPage" value="GetSupport">
</form>
Text Content
* USA/ENGLISH * USA/ESPAÑOL * Choose Your Location × Welcome to the ! Please enjoy our special offers for you MY BENEFITS SPECIAL OFFERS Samsung Log In/Sign Up * Shop Shop Offers * All Offers * Phones * TV & Home Theater * Appliances * Kitchen Packages * Watches & Audio * Tablets & Computing * Monitor, Memory & Storage * Back to School Offers NEW Offer Programs * All Offer Programs * Education Offers Program * First Responders Offers Program * Military Offers Program * Government Offers Program * Employee Offers Program * Galaxy Campus Store Gift Ideas * Gift guides * Gifts under $1000 * Gifts under $500 * Gifts under $200 Trade-in & Upgrade * Mobile and Tablet Trade-In * TV Upgrade Gaming * Gaming Portal NEW Smart Ways to Shop * Samsung Financing * Samsung Rewards * Samsung Shop App * TV & Phone Subscriptions * Klarna Pay in 4 * Samsung Lease to Own * Samsung Referral Program HOT * Samsung Money by SoFi * Samsung Outlet Additional Offers * Redeem Retail Offers * Home Appliances Rebates * Samsung Carrier Stores * Discover Samsung Event * Why Shop Samsung.com * Mobile Mobile * Discover Mobile * Smartphones * Tablets * Watches * Galaxy Buds * Accessories * Why Switch * Why Galaxy * Certified Re-Newed * Connected Galaxy * Apps & Services * Shop All Mobile * Galaxy Experience New & Featured * NEW Galaxy Z Flip5 * NEW Galaxy Z Fold5 * NEW Galaxy Tab S9 Series * NEW Galaxy Watch6 Series * Galaxy Buds2 Pro * Galaxy S23 Ultra * Galaxy S23|S23+ * Galaxy A54 5G * Galaxy S22 Ultra * TV & Audio TV & Audio TVs * Discover TVs * Pre-order 98" Q80C QLED NEW * Neo QLED DEAL * OLED DEAL * QLED 4K * The Frame DEAL * The Terrace HOT * The Sero * Crystal 4K UHD * Help Me Choose * Shop All TVs TVs by Size * 85+ inch TVs * 75+ inch TVs * 65+ inch TVs * 55+ inch TVs * 43+ inch TVs * 32 inch TVs * What size should I get? TVs by Resolution * 4K TVs * 8K TVs Projectors * The Premiere * The Freestyle * Shop All Projectors Micro LED * Discover MICRO LED Home Audio * Discover Home Audio * Q Series Premium Soundbars NEW * Ultra Slim Soundbars DEAL * Soundbars with Subwoofer * All-in-One Soundbars * Sound Tower Party Audio HOT * Find the right Soundbar * Shop All Home Audio Additional Resources * TV & Audio Bundle NEW * TV Buying Guide * Lifestyle TVs * Smart TVs * TVs for Gaming * Compare TVs Accessories * TV Accessories * Home Audio Accessories * Appliances Appliances Bespoke * Bespoke Home * Bespoke Design Studio * MyBespoke Custom Panels NEW * Bespoke Kitchen * Bespoke Refrigerators HOT * Bespoke AI Laundry HOT * Bespoke Vacuums NEW Kitchen * Refrigerators * Ranges * Dishwashers * Microwaves * Wall Ovens * Cooktops * Range Hoods * Kitchen Packages Laundry * Discover Laundry * Washers * Dryers * AirDresser * Washer & Dryer Sets Vacuums * Discover Vacuums * Jet Stick Vacuums HOT * Robot Vacuums * Shop all Vacuums Air Purifiers * Shop all Air Purifiers Accessories * Bespoke Refrigerator Panels * Refrigerator Water Filters * Laundry Accessories * Range Accessories * Vacuum Accessories * Air Purifier Accessories * All Appliance Accessories Dacor Appliances * Discover Dacor Appliances All Appliances * Discover Appliances * Home Appliance Buying Guides * Build your Bundle * Offers * Home Appliances Rebates * Outlet * Energy Efficient Appliances ECO * IRA Rebate Programs NEW * SmartThings Home HOT * Family Hub™ * Computing Computing Galaxy Books * Discover Galaxy Books * Galaxy Book3 Series * Galaxy Book3 Ultra * Galaxy Book3 Pro 360 * Galaxy Book3 Pro * Galaxy Book3 360 * Galaxy Book3 * Galaxy Book2 Series * Windows 11 * Shop all Galaxy Books Galaxy Book By Size * 15.0”-16.0” * 13.0”-14.9” * All Galaxy Book by Size Chromebooks * Discover Chromebooks * Galaxy Chromebook 2 360 * Galaxy Chromebook 2 * Galaxy Chromebook * Shop all Chromebooks Tablets * Discover Tablets * Galaxy Tab S9 Ultra I S9+ I S9 NEW * Galaxy Tab S8 Ultra I S8+ I S8 * Galaxy Tab S7 FE * Galaxy Tab S6 Lite * Galaxy Tab A8 * Galaxy Tab A7 Lite * Shop all Tablets Monitors * Discover Monitors * OLED Gaming Monitor * Odyssey Gaming Monitors * Smart Monitor * High Resolution * Business Monitors * Shop all Monitors Memory & Storage * Discover Memory & Storage * Internal SSDs NEW * Portable SSDs HOT * Memory Cards NEW * USB Flash Drives * Discover Gaming SSDs * SSD Magician Software * Shop all Memory & Storage * Displays Displays Monitors * Discover Monitors * OLED Gaming Monitor NEW * Odyssey Gaming Monitors * Smart Monitor * High Resolution * Business Monitors * Shop all Monitors Consumer Displays * Interactive Displays * The Wall All-In-One * Pro TV * Pro TV Terrace Edition Business Signage * Discover Business Signage * 4K UHD * 8K QLED * Video Wall (LED) * Video Wall (LCD) * Outdoor & Window * Interactive * Kiosk * Small & Specialty * Accessories Business TVs * Discover Business TVs * Pro TV * Pro TV Terrace Edition * Hotel (Hospitality) TVs * Healthcare TVs Industry Solutions * Education Signage * Live Events and Sports Signage * Corporate Signage * Retail Signage * Quick-Service Restaurant Signage * Hospitality Signage Software & Services * Custom A/V Home Installations * Hotel Device & Content Management * MagicINFO - Signage Content Management * Samsung VXT CMS NEW * Accessories Accessories All Accessories * Shop All Accessories Mobile Accessories * All Accessories * Phone Accessories * Tablet Accessories * Wearable Accessories * Buds Accessories * SmartThings Accessories TV & Audio Accessories * All TV Accessories * TV Stands * TV Wall Mounts * TV Bezels * JBL Audio NEW * All Home Audio Accessories Appliance Accessories * Bespoke Refrigerator Panels * Refrigerator Water Filters * Laundry Accessories * Range Accessories * Vacuum Accessories * Air Purifier Accessories * All Accessories Computing Accessories * Shop All Accessories * SmartThings SmartThings SmartThings in Action * Discover SmartThings * Save Energy * Immersive Entertainment * Home Security * Pet Care * Wellness Routine All about SmartThings * SmartThings in the Home * Connected Appliances * Download SmartThings App * Set up SmartThings * Explore Explore Collections * Gaming Portal NEW * Work From Home Sustainability * Sustainability at Samsung * Shop Eco-Innovation * Sustainable Materials * Renewable Energy * Energy Efficiency * Responsible Recycling * Certified Re-Newed Products * Find Energy Efficiency Rebates * How to Recycle * IRA Rebate Programs NEW Explore Articles * Explore All * How To * Sustainability * Photography * Life Hacks * Brand * Entertainment * Gaming * Food & Home * Wellbeing Samsung Experiences * Samsung 837 Flagship Store * Samsung Experience Stores * Galaxy Creator Collective HOT * Galaxy Collaborations * Meet Team Galaxy * CES 2023 Samsung Live * Samsung Live Shopping * Support Support Product Support * Support Home * Register a Product * Manuals & Software * Interactive Simulators * Video Tutorial * Community Repair Services * Request a Repair * Find a Service Center * Check Repair Status * Self-Repair Program * Find Mobile Care * Find TV and Appliance Care * Eco-Conscious Service Warranty Services * Warranty Information * Samsung Care+ * Samsung Care+ Mobile Contact * Product Help * Order Help * Sign Language Help Additional Services * Smart Switch * Set up SmartThings * For Business For Business Business Home * Discover Business * Business Account * Volume Pricing * Business Trade-In * Business Financing * Tax Exemption * Product Support * Order Support * Why Buy Direct Business Offers * Discover Business Offers * Smartphones * Rugged Devices * Tablets & Laptops * Display & TVs * Monitors * Appliances * Memory & Storage * Watches & Accessories Galaxy for Business * Discover Galaxy for Business * Galaxy Z Fold5 * Galaxy Z Flip5 * Galaxy Tab S9 Series * Galaxy Watch6 * Galaxy Watch 6 Classic * Smartphones * Rugged Devices * Certified Re-Newed * Knox Security * Knox Software & Services * Care+ for Business Computing * Discover Computing * Tablets * Galaxy Book PC * Chromebooks * Monitors * Memory & Storage Indoor & Outdoor Displays * Discover Indoor & Outdoor Displays * Pro TV * 4K UHD Signage * 8K QLED Signage * Interactive & Touch Screen * LED Video Wall * LCD Video Wall * Outdoor & Windows * Small & Specialty Signage * Hospitality TV * Healthcare TV Appliances * Discover Appliances * Kitchen Packages * Washer & Dryer Pairs * Builder Search Cart Number of Products : Log In * Sign in/Create Account * Why Create an Account? * Track your orders * Business Account Open My Menu * * My Page & Products * My Rewards * My Orders * Log Out Hamburger Your cart is empty. OK Layer Popup Close Sorry, there is insufficient stock for your cart. OK Layer Popup Close Remove a Product Without this product, applied coupon or promotion code cannot be redeemed. Are you sure to remove this product? Move to wish list Delete Layer Popup Close Check Preferences Help us to make recommendations for you by updating your product preferences. YES LATER Close Check Preferences WHAT ARE YOU LOOKING FOR? Search form Close Search Samsung.com Cancel Search Galaxy S23 Ultra Galaxy Buds Galaxy Watch 5 Galaxy A54 Best TV deals Best Appliances deals Suggested Searches NO SUGGESTIONS Search History Clear All Related Searches Matched Contents Galaxy Note Galaxy Z Flip Galaxy S The Frame QLED 8K Galaxy A Certified Re-Newed Trending Now Galaxy S23 Ultra Galaxy Buds2 Pro Galaxy S23 Galaxy Book3 EVO Select + Adapter microSDXC Odyssey Gaming Monitor OLED 4K The Frame Crystal UHD 4K TV Jet Cordless Stick Top Load Washer Electric Dryer Front Load Washer Galaxy Buds2 Click here to start a conversation with our product experts. Cancel SUPPORT Find resources Contact us Find resources Contact us We're here for you WELCOME TO SAMSUNG SUPPORT Search form Conduct a search Clear Submit How do I reset my ice maker? Where can I find a user manual? How do I find a replacement remote control for my TV? related search * Replace TV remote * Download Mode * TV software update * TV screen mirroring * Reset ice maker * Phone user manual * Phone software update * Phone factory reset PRODUCT SUPPORT Get help, find answers, download drivers, manuals and more. Search form Search your model number Delete Search Suggested Searches Please enter a valid model number or name How to find my model number * Mobile * TVs & Home Theater * Home Appliances * Smart Home * Computing * Camera * Apps & Services Search form Search Model Code or Name Delete Search Suggested Searches Please enter a valid model number or name How to find my model number * Back View more HOW TO FIND MODEL CODE Select from the menus below to find your model number. * Type * Sub Type * Category Previous Next Indicator 1 Layer Popup Close TOPICS IT MAY BE QUICKER TO CHECK FOR A SOLUTION HERE Still can't find the answer you're looking for? Click next to e-mail us Send Email Layer Popup Close COMMITTED TO QUALITY. DRIVEN BY INNOVATION. From research and development to the service you get at home, we’re constantly striving to make your life easier. Explore our innovation Recognized by Newsweek BEST CUSTOMER SERVICE 2023 AWARD We are so grateful to our consumers for voting us to be recognized on Newsweek’s America’s Best Customer Service list 2023. U.S. Customer Experience Awards 2023 GOLD AWARD WINNER Samsung was recognized for Best Digital Customer Experience for providing service via Spanish language SMS support using AI language translation technology and Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service. Winner of Best in Future of Customer Experience IDC FUTURE ENTERPRISE AWARDS Samsung Electronics America Customer Care Connected Care is named the overall winner of IDC’s inaugural Future Enterprise Best in Future of Customer Experience North America Awards. Samsung Connected Care is being recognized for delivering the first digitalized prescriptive customer service in the home appliance industry. Product Quality and Service Quality RANKED #1 Samsung has ranked #1 in Overall Product Quality and Service Quality for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey.1,2,3 Best Innovation in Customer Experience - over 10k employees GOLD AWARD WINNER Samsung Electronics America’s Customer Care division received 2022 International Customer Experience Awards – Best Innovation in CX (over 10,000 employees) category. This honor recognizes Customer Care’s innovations and goal of providing best-in-class customer support via text messaging. DO MORE Samsung Care+, your phone with added peace of mind Learn more Learn about the latest phone update - One UI 5 Learn more Keep track of your device locations with SmartThings Learn more Use Bluetooth devices with your smart TV Learn more Simplify your life with Samsung apps Learn more FIND RESOURCES MANUALS, DRIVERS, AND SOFTWARE Get the latest drivers, manuals, firmware, and software. Learn more REQUEST REPAIR SERVICE Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Start repair service Track service request WATCH HOW-TO VIDEOS Watch our helpful videos to get the most out of your Samsung products. Watch now REGISTER YOUR PRODUCT Gain access to exclusive offers and perks, apps and services, world-class customer support and more. Learn more WINDOWS UPDATE INFORMATION Get all the information you need to update your Samsung PC to the latest version of Windows. Windows 11 Windows 10 WARRANTY Register your product and find out what’s covered. Learn more CRACKED SCREEN? SKIP THE REPAIRS. Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250.* Additional 5% applied at cart. Shop Now PRODUCT SIMULATORS Use our interactive simulators to walk through select hardware and software features on your device step by step. Get started FIND REPLACEMENT PARTS OR START A SELF-REPAIR If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, iFixit, for step-by-step guides and Samsung genuine parts. Find parts Start a self-repair We're here for you CONTACT SAMSUNG SUPPORT Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App. Get support We think you're in Germany. Would you like to view the Germany website? Go to site Go to site *Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. 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