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4 WAYS TO DESIGN A SEAMLESS MOBILE SIGNING EXPERIENCE FOR CUSTOMERS

Businesses are innovating faster than ever before, and consumer expectations are
growing at an even faster rate.  And, now organizations are under intense
pressure to meet and exceed these expectations in order to stay competitive.
This is especially true when it comes to providing a seamless experience across
any device - not just the desktop.  With 86% of buyers willing to pay more for a
great customer experience, mobile can longer afford to be an afterthought -
especially when it comes to signing and completing critical agreements.

Organizations need to provide a flexible, effortless mobile signing experience
that leaves customers coming back for more. That’s where DocuSign eSignature
comes into the picture - we understand that in order to move business forward
signers need to be able to easily access, sign and complete documents from
virtually wherever they are. That’s why we have invested in a few key mobile
capabilities - SMS Delivery, Responsive Signing and Smart Sections. These
features were designed to enable you to provide an enhanced mobile signing
experience while speeding up the agreement process.


NOTIFY SIGNERS WITH SMS NOTIFICATIONS

We recently launched our SMS delivery feature in eSignature as a way to help
organizations give signers an engaging, mobile-first experience while speeding
up business transactions. With this enhancement, you can reach consumers
virtually wherever they are, through real-time agreements notifications sent
directly to their mobile device.


ADAPT AGREEMENTS WITH RESPONSIVE SIGNING 

When signers access an agreement on their mobile device they expect a great
viewing experience. However, oftentimes, they encounter a static PDF where they
are forced to pinch and zoom in order to see all critical information in the
agreement. This can be 

frustrating for signers and ultimately can result in them abandoning the
document or delays in completed agreements. Responsive Signing is a feature that
improves the display of documents based on the signer's device type. Agreements
will automatically convert documents to HTML so that the document will adapt to
the size and orientation of the signer’s device. This makes it incredibly easy
for them to get through the agreement as they will no longer need to pinch and
zoom around a static shrunken-down PDF.


STREAMLINE AGREEMENTS WITH SMART SECTIONS

For situations where you may have a lengthy agreement that may contain a lot of
information - like Terms & Conditions - we have a feature called Smart Sections
that works beautifully with Responsive Signing. With this feature you can
collapse noncritical content - like boilerplate material - enabling you to
streamline the viewing experience. The sender can choose to surface the most
important pieces of the document that a signer needs to review. And, if the
signer feels a need to review or dig deeper into those collapsed sections they
still have the ability to - all they have to do is click on the section to
expand it.

By using these three powerful capabilities, you can transform a traditionally
clunky and cumbersome process into a streamlined, delightful mobile-first
experience. DocuSign eSignature provides organizations—of any size—with the
technology to support mobile workflows that make sending, signing and acting on
agreements as easy as reaching for your phone.


OPTIMIZE MOBILE AGREEMENTS WITH SIGNING INSIGHTS 

Once the agreement is signed it is critical to continue to refine the signing
experience for others. Signing Insights is a powerful data visualization tool
that helps uncover where signers are dropping off during the signing process.
These insights can help to refine the mobile signing experience and improve
agreement completion rates. 

If you want to take your mobile experience even further, and customize how your
users engage on mobile, check out the DocuSign Developer Center. In it, you’ll
find information on our eSignature REST API and Mobile SDKs (available for both
iOS and Android) which you can use to embed eSign functionality into your mobile
app or enable an offline signing experience. 

Check out these features in this quick video:




DOCUMENTS AND PROCESSES THAT CAN BENEFIT FROM MOBILE EXPERIENCES

Organizations in every vertical have found a wide range of creative uses for
using mobile that provide a compelling customer signing experience . Some of the
most common include:

Contactless sales POS agreements Service agreements Quotes Installation services
Terms & Conditions Account openings Customer onboarding Renewals and
cancellations Waivers

Interested in learning more about how you can use eSignature to build an
exceptional mobile experience? Attend our mobile experiences session at the
upcoming DocuSign Digital Day on June 17th. 

Written by Yasamin Yousefi, Sr. Product Marketing Manager

Author
DocuSign Contributor

Published
June 8, 2021
Related Topics
 * Product Features
 * Electronic Signature

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