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GLOBAL 24X7 OUTSOURCED NOC SUPPORT
AND NOC OPERATIONS CONSULTING
OUTSOURCED NOC SUPPORT
Maximize operational efficiency and effectiveness across your IT/telecom
infrastructure through industry-leading 24x7 outsourced NOC support.
NOC OPERATIONS CONSULTING
Achieve operational maturity and peak performance in your new or existing NOC
through industry-leading NOC operations consulting.
Our NOC solutions are trusted by enterprises,
communications service providers, and OEMs worldwide.
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OVERVIEW & CHALLENGES
OVERCOME THE INFRASTRUCTURE CHALLENGES THAT STAND IN THE WAY OF BUSINESS
Infrastructure issues prevent you from focusing your attention where it's needed
most: innovating and growing your business. Without an effective NOC, persistent
support issues lead to expensive project delays, endless stress, and serious
vulnerabilities that threaten your business.
We help you take control of your infrastructure support through a suite of NOC
solutions designed to meet the specific needs of your technology environment and
operational workflow. Whether we're supporting you from our 24x7 NOC locations
or optimizing and designing your on-site NOCs, proactively monitoring,
detecting, and measuring the service availability and performance of your
infrastructure and support operations is key to high-quality support.
Comprehensive network, server, and application monitoring and a powerful
operational framework deliver detailed metrics and visibility, enabling our or
your monitoring teams to react quickly and optimize for peak support execution.
WHAT ARE YOUR NOC CHALLENGES?
* LACK OF TIERED ORGANIZATION / WORKFLOW
Over-utilized technology staff; Missed opportunities for reducing support
costs
* NO QUALITY MANAGEMENT
Lack of quality; Missed opportunities providing support; Problems reemerge,
teams stay reactive
* INSUFFICIENT OPERATIONAL METRICS
Teams remain blind to issues and opportunities; High costs
* DISPARATE TOOLS AND PLATFORMS
Lots of data, but nothing easily actionable; Critical issues missed
* DIFFICULTY IN STAFF HIRING, TRAINING & RETENTION
Limited focus on staff and their growth; High turnover
* OUT-OF-DATE DOCUMENTATION & RUNBOOKS
Persistent problems continue
* POOR PROCESS FRAMEWORKS
Lack of consistency in responsiveness; Slow (or difficult) troubleshooting
* INABILITY TO SCALE
Business growth slowed
* LACK OF BUSINESS CONTINUITY
Constant vulnerability
FREE WHITE PAPER
TOP 10 CHALLENGES TO RUNNING A SUCCESSFUL NOC
Download our free white paper and learn how to overcome the top challenges in
running a successful NOC.
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NOC SOLUTIONS
Our NOC solutions enable you to meet demanding infrastructure support
requirements and gain full control of your infrastructure’s technology, support,
and operations. Monitor and protect your infrastructure through custom
outsourced NOC support and receive industry-leading best practices consulting
for designing and building new NOCs or optimizing existing NOCs for optimal
performance.
LEARN MORE
NOC SUPPORT SERVICES
Need us 24x7? Overnight? Just on weekends? Our award-winning outsourced NOC
support services provide exactly the level of support you need—when you need it.
Focus your attention and resources on revenue-generating projects and leave
infrastructure monitoring and management to the team trusted by enterprises,
communications service providers, and OEMs to deliver maximum uptime,
availability, and performance.
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NOC OPERATIONS CONSULTING
We diligently assess internal and external support requirements and draw on
operational best practices to provide tiered organization structures, define
appropriate workflows, and provide full operational visibility into your
infrastructure and support. Work with our NOC experts to identify meaningful
metrics and develop detailed reports for top NOC performance, whether you need
to design a new NOC or optimize your existing one.
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TRUSTED BY ENTERPRISES, SERVICE PROVIDERS, AND OEMS
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NOC EXPERTISE
Draw on our deep knowledge and experience to better understand the opportunities
for improving your support and develop an operational structure that unlocks its
full potential. Learn more about how we run our NOCs and provide expert-level
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TECHNICAL EXPERTISE
With years of experience working in multi-vendor and multi-technology
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running 24x7. Learn how we provide technical expertise to enterprises, service
providers, and OEMs, or explore our technical capabilities in specific areas of
infrastructure.
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Previous
INOC has provided an incredible level of NOC support for our critical Public
Safety and Public Transportation clients that have large and complex network,
server, and application environments. INOC provides our field service teams with
more intelligent alerting that allows us to resolve problems much quicker and
keep critical infrastructure running 24x7. Trending capacity and forecasting is
also important to our clients. INOC's services allow us to help our clients
budget capital improvements more appropriately. Our partnership has spanned
twelve years and we’re continuing to expand services to date.
TIM PORTOKALIS, VICE PRESIDENT
SDI Presence
We really value the INOC team's understanding of NOC support and operations and
their ability to support our growing customer base and requirements. They’ve
understood and accommodated our changing needs in a way that encourages growth
and expansion.
JOE PHELAN, VICE PRESIDENT, CUSTOMER SERVICE
ADVA Optical
INOC combines end-to-end technical and operational expertise into an outstanding
service package. They supported a complex optical network connecting multiple
data centers with a level of organization and process efficiency that was
impressive. Turnup was streamlined, painless, and transitioned smoothly into
excellent ongoing 24x7x365 support.
GEORGE J. CORNACHINI, GLOBAL TECHNOLOGY CONSULTANT
Digital Realty
INOC plays a critical role in protecting vital terrestrial and subsea networks
that demand the very best in monitoring. To us, an issue left undetected can
compound into a multi-million-dollar fix. INOC’s expertise and responsiveness
have become indispensable for our clients who rely on these networks.
Notifications are escalated exactly where they need to go and we can meet
virtually any reporting demand our clients bring to us.
CHARLES CUMMING, GLOBAL VP OF OPERATIONS
Aqua Comms
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OUR PROCESSES FOR NOC SUCCESS
Whether your focus is outsourcing NOC support or improving internal NOC
operations, the scope and depth of our services are customized to your
requirements—making onboarding and partnership clear, structured, and
comfortable for everyone. Once we fully understand the opportunities for
maximizing the power and performance of your infrastructure support, we'll guide
you through each step of the way.
NOC SUPPORT
Following clearly outlined steps, our team walks you through the process to turn
up your outsourced NOC.
Get Started
1
INOC INTERNAL PREPARATION
* Onboard Request
* Service Transition Review
* Internal Kick Off
2
SERVICE TRANSITION
* Client Kick Off
* Working
* Test/Transition
* NOC/Client Training
3
READY FOR SERVICE
* Ready for Service (RFS)
* Complete Pending 30 Days
* Completion
NOC OPERATIONS CONSULTING
We provide recommended tactical steps for improving the effectiveness and
efficiency of your NOC through our assessment framework.
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BUSINESS ANALYSIS
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PEOPLE
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UNLOCK THE FULL POTENTIAL OF YOUR INFRASTRUCTURE AND KEEP IT RUNNING 24X7
We understand that infrastructure support is vital to your organization's
success. No matter what NOC solution fits your infrastructure support needs, we
provide you the comfort and confidence that comes with fast, effective issue
resolution, 24x7 support, and the full visibility needed to achieve peak
performance and stay competitive.
REQUEST A NOC CONSULTATION
Tell us a little about yourself, your infrastructure, and your challenges. We'll
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Contact Us
ABOUT INOC
INOC is an ISO 27001:2013 certified 24×7 NOC and an award-winning global
provider of NOC Lifecycle Solutions®, including NOC support, optimization,
design, and build services for enterprises, communications service providers,
and OEMs. INOC solutions significantly improve the support provided to partners’
and clients’ customers and end users.
INOC assesses internal NOC operations to improve efficiency and shorten response
times, and provides best practices consulting to optimize, design, and build NOC
operations, frameworks, and procedures. Proactive 24×7 NOC support is provided
with several options, including North America, EU, or APAC only or global
integrated NOCs. INOC’s 24×7 staff provides a hands-on approach to incident
resolution for technology infrastructure support.
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