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 * back Sign in
 * back About us
    * back
      
      
      ABOUT US
      
      Housing Rights has been helping people in Northern Ireland deal with
      housing and homelessness problems since 1964. Learn more
    * back What we do Find out more about the services we offer
    * back Our impact Read about how we have helped others
    * back Careers Work with us and make a difference

 * back Contact us
    * back
      
      
      CONTACT US
      
      We help people in Northern Ireland with housing problems. Call our
      helpline or chat to an adviser online, Monday-Friday 9:30am to 4:30pm. Get
      advice
    * back
      
      
      CALL US
      
      028 9024 5640 Listen for the options on the phone message and choose the
      right one for you.
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      FOR GENERAL QUERIES
      
      Submit an online form For general queries call us or submit an online form


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 * back Housing advice
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      HOUSING ADVICE
      
      Housing advice for people in Northern Ireland See all housing advice
    * back Points and the waiting list Learn how to work through your points and
      see if you can get more points.
    * back Homelessness Learn how to apply for homelessness help and what
      support you qualify for.
    * back Help to pay housing costs See what kinds of help you can get for rent
      and other housing costs.
    * back Eviction Understand the process and know your rights if your landlord
      wants to evict you.
    * back Repairs and bad housing Understand who is responsible for repairs in
      your home and get help with getting repairs done.
    * back Social tenants' rights Know your rights and responsibilities if you
      rent from a housing association or the Housing Executive.
    * back Private tenants' rights Know your rights and responsibilities if you
      rent from a private landlord.
    * back Mortgage problems Get help managing your money and if you're behind
      on your mortgage.

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      FOR LANDLORDS
      
      Advice for landlords in Northern Ireland See all advice for landlords
    * back Getting started as a landlord Knowing your responsibilities as a
      landlord makes getting started a lot easier.
    * back Preparing to rent Find out what documents you must give new tenants
      and how to set up a tenancy.
    * back Rent and rates Find out how to set a fair rent, deal with arrears and
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    * back Deposits Find out about how to protect a deposit and deal with
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    * back Social security benefits Learn about benefits payments and how to
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    * back Repairs Be clear on your legal obligations and what you're
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    * back Houses in multiple occupation (HMOs) Make sure you understand the
      extra requirements for a landlord of a HMO.
    * back Problems with tenants Being aware of some common problems can help
      you to avoid matters getting out of hand.
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      achieve our vision.
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      help.

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      training and events.
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 * back Sign in
 * back About us
    * back
      
      
      ABOUT US
      
      Housing Rights has been helping people in Northern Ireland deal with
      housing and homelessness problems since 1964. Learn more
    * back What we do Find out more about the services we offer
    * back Our impact Read about how we have helped others
    * back Careers Work with us and make a difference

 * back Contact us
    * back
      
      
      CONTACT US
      
      We help people in Northern Ireland with housing problems. Call our
      helpline or chat to an adviser online, Monday-Friday 9:30am to 4:30pm. Get
      advice
    * back
      
      
      CALL US
      
      028 9024 5640 Listen for the options on the phone message and choose the
      right one for you.
    * back
      
      
      FOR GENERAL QUERIES
      
      Submit an online form For general queries call us or submit an online form

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BREADCRUMB

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HOUSING ADVICE

Housing advice for people in Northern Ireland


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KEY ADVICE AREAS

POINTS AND THE WAITING LIST

Your points determine where you are on the waiting list. Our advisers can help
you work through your points and see if you can get more points.

 * Increase your points
 * The waiting list
 * Applying for a transfer
 * Getting an offer

HOMELESSNESS

Being homeless can mean many things and can happen for many reasons. It’s not
your fault and there is support available and groups that can help you.

 * Emergency help
 * Homelessness assessment
 * Rent arrears
 * Advice for specific groups

HELP TO PAY HOUSING COSTS

If you're having trouble managing, you can get help to pay your rent and other
housing costs.

 * Claiming Universal Credit
 * Discretionary Housing Payment
 * Housing Benefit
 * Deductions from your benefits
 * Overpayment of benefits
 * Changes in your circumstances
 * Paying your rates bill

EVICTION

Eviction can be scary and stressful. It's important to know your rights and get
advice early in the process.

 * Eviction from a private tenancy
 * Illegal eviction and harassment
 * Eviction from a social tenancy
 * Kicked out of your home
 * Abandonment of a social tenancy

REPAIRS AND BAD HOUSING

Make sure you know who is responsible for repairs. Report any damage or
disrepair to your landlord immediately.

 * Repairs for private tenants
 * Help from the council
 * Complaining about repairs in social housing
 * Paying rent for bad housing
 * Antisocial behaviour

SOCIAL TENANTS' RIGHTS

You're a social tenant if you rent from a housing association or the Housing
Executive. Learn about your rights, responsibilities and changing your tenancy. 

 * Buying your home
 * Repairs for social tenants
 * Swapping homes
 * Changing your tenancy
 * Ending your social tenancy

PRIVATE TENANTS' RIGHTS

You're a private tenant if you rent from a private landlord. Make sure you
understand your rights and responsibilities in a private rental.

 * Types of tenancies
 * Finding a private rental
 * Certificates and paperwork
 * Deposits and fees
 * Shared housing and houses in multiple occupation
 * Ending a private tenancy

MORTGAGE PROBLEMS

Paying your mortgage is an important responsibility. If you think you might miss
a payment, get advice and talk to your lender as soon as possible.

 * Sorting out mortgage problems
 * Managing your mortgage and income
 * Taken to court by your mortgage lender
 * Losing the home you own

HELP IN AN EMERGENCY

If you need somewhere to stay tonight, call the Housing Executive, 0344 8920 900
(or after hours at 0344 8920 908).

Know your options in an emergency.

CONTACT US

Call 028 9024 5640 to speak to an adviser
Listen for the options on the phone message and choose the right one for you.

Our helpline is open from 9:30am to 4:30pm Monday to Friday. We are closed on
public holidays.


OUR IMPACT ON PEOPLES' LIVES

Housing Rights continued to support people with housing problems and
homelessness in 2021-2022.

PREVENTED HOMELESSNESS

We helped prevent homelessness for a total of 1,027 households

IMPROVED HOUSING CIRCUMSTANCES

9 out of 10 people who used our helpline reported their housing circumstances
had improved

PROVIDED ADVICE

We provided advice, advocacy and representation services to 12,852 households


ADVICE FOR YOU

SOCIAL TENANTS

 * Buying your Housing Executive home
 * Improvement schemes
 * Swapping homes
 * Eviction from a social tenancy

PRIVATE TENANTS

 * Finding a private rental
 * Repairs for private tenants
 * Evicted from a private tenancy
 * Housing Mediation Service

HOMEOWNERS

 * Sorting out mortgage problems
 * Managing your mortgage and income
 * Taken to court by your mortgage lender
 * Losing the home you own


HOW OUR ADVICE HAS HELPED


PREVENTING CLARE'S HOME FROM BEING REPOSSESSED

Clare contacted us when she was weeks away from repossession after falling into
mortgage arrears on a home that was no longer affordable. 

She had experienced tragedy in her life that had resulted in her being unable to
work, and therefore unable to pay for her home. 

We successfully helped her navigate the courts, we talked with her lender and we
advised her so that she did not lose her home.

Mortgage Mortgage debt

Funding for the 'Housing advice' section of this site is provided by the
Northern Ireland Housing Executive. 


CONTACT US

Call our helpline:
028 9024 5640

9.30am to 4.30pm
Monday to Friday

Get advice


FOLLOW US

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ADVICE

 * Housing advice
 * For landlords
 * For professionals
 * Training and events


SUPPORT US

 * Donate
 * Fundraise
 * Volunteer


ABOUT US

 * Our impact
 * Careers
 * Funding
 * Structure and governance

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Housing Rights is registered with The Charity Commission for Northern Ireland -
NIC105735
Housing Rights is a company limited by Guarantee in Northern Ireland. NI 21018
Copyright 2022

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