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 * Solutions
   * API & Microservice Integrations
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   * Document Accessibility
   * Document Archiving & Storage
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   * Enterprise Output Management
   * Language Translation
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EDELIVERYNOW®

The eDeliveryNow® Platform is an open and modular framework that utilizes REST
APIs and Web Services to make it extensible and adaptable to meet current and
future customer communication needs.

PRO DESIGNER PRODUCT FAMILY

EDELIVERYNOW® PREFERENCE MANAGER

GO MOBILE

CCM GATEWAY FOR ALFRESCO™

CCM GATEWAY FOR NUXEO

CCM GATEWAY FOR SHAREPOINT

CCM GATEWAY SDK

RIPTIDE® SERVER

SUNRISE

ENPOWER

INDIVIDEO™

ACCESSIBILITYNOW®

AccessibilityNow provides high levels of automation and integration into any
environment, the platform includes software solutions and a wide range of
tailored services to meet the document accessibility needs of all organizations,
large and small, private sector and governments of all levels.

ILA

ACCESSIBILITYNOW® DESIGNER

ACCESSIBILITYNOW® PUBLISHER

ACCESSIBILITYNOW® TRANSACTIONAL

MASTERONE ARCHITECTURE

ACCESSIBILITYNOW.COM

ACCESSIBILITYNOW® DOCMD

ACCESSIBILITYNOW® REMEDIATE

ACCESSIBILITYNOW® VALIDATOR

ACCESSIBILITYNOW® DASHBOARD

ACCESSIBILITYNOW® GATEWAY

ACCESSIBILITYNOW® SERVICES

ACCESSIBILITYNOW® WECO

API & MICROSERVICE INTEGRATIONS

CLOUD COMPUTING

COMPLIANCE

CONTENT SERVICES

CRAWFORDTECH ACADEMY

CUSTOMER COMMUNICATIONS MANAGEMENT

DATA SECURITY

DIGITAL TRANSFORMATION

DOCUMENT ACCESSIBILITY

DOCUMENT ARCHIVING & STORAGE

DOCUMENT RE-ENGINEERING

EDELIVERY

ENTERPRISE COMMUNICATIONS PROCESSING

ENTERPRISE DOCUMENT ACCESSIBILITY

ENTERPRISE OUTPUT MANAGEMENT

LANGUAGE TRANSLATION

MIGRATIONS

PRINT CONVERSION

PRINT MANAGEMENT

PROBLEMS WE SOLVE

PROFESSIONAL SERVICES

QUALITY ASSURANCE

SAAS

WORKFLOW AUTOMATION

FINANCIAL SERVICES

Streamline and automate the processes behind storing, managing and outputting
vital transactional documents.

INSURANCE

Simplify the storage, management and secure delivery of critical customer
communications.

HEALTHCARE

Deliver timely patient and customer communications while adhering to
increasingly strict privacy regulations.

GOVERNMENT

End to end digital accessibility compliance solutions that go beyond software.

EDUCATION

Solutions that help streamline document processes, save time and money, and
ensure regulatory compliance.

PRINT SERVICE PROVIDERS

Reliable, high-performance omnichannel output, archive, enterprise content
management, and accessibility solutions.

TELCO, MEDIA & UTILITIES

Optimize the management and secure delivery of personalized accessible
communications to customers anytime, anywhere, on any device.

NEWS ARTICLES

News, hot topics, and more information that matters in the world of customer
communications inside and outside of Crawford Technologies.

PRESS RELEASES

Our latest press releases, as well as information about upcoming industry events
and webcasts featuring CrawfordTech.

UPCOMING EVENTS

Our team will be exhibiting, speaking and walking the floor of a number of trade
shows, open houses and customer events throughout the year.

UPCOMING WEBINARS

Educational and relevant content to our current and future customers that you
can attend from the comfort of your own office.

CUSTOMER COMMUNICATIONS SUMMIT

Access replays of our annual event where industry experts share valuable
insights.

SUCCESS STORIES

Our customers solve real-world business problems with CrawfordTech solutions.

WHITE PAPERS & REPORTS

An in-depth look at how our products address industry trends and opportunities.

MANAGEMENT TEAM

Experienced, knowledgeable, and committed.

OUR AWARDS

Recognition for our solutions and success as a company.

CAREERS

Join our team.

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OUR PARTNERS

Strategic business and technical partnerships.

CONTACT US

Sales, general enquiries and office locations.

NEWSLETTER SIGNUP

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tips.

TECHNICAL SUPPORT

Product support requests for our customers.

CUSTOMER REGISTRATION

Access product documentation and support materials.

AccessibilityNow Platform


ILA


THE POWER TO COMMUNICATE WITH ANYONE IN ANY LANGUAGE

CONTACT US FOR MORE INFORMATION


PRODUCT OVERVIEW

The dual-screen ILA supports real-time, back-and-forth conversation in multiple
languages. Simply approach the device (or connect remotely via the web), choose
your language/dialect, and start communicating in seconds. Speak or type in your
native language; the conversation is then instantly transcribed, shown, and
voiced to participants in the language of their choice. Pre-load commonly used
phrases, questions, and protocols so they’re 100% accurate when used in
conversation. One-click connects a live human interpreter via audio or video
when needed. With functionality built for supporting people with communication
and mobility disabilities, your organization will have the power to instantly
and effectively communicate in a way that has NEVER been possible before.



ILA blends AI-powered translations with the option to engage a live interpreter,
ensuring effective communication while minimizing interpretation costs. This
means you can rely on ILA for real-time translations and seamlessly transition
to a live interpreter when the conversation demands a human touch. As a result,
you only pay for interpretation services when absolutely necessary


BENEFITS

 * Ultimate customer communications inclusion facilitator
 * Accessibility and language translations
 * For communications with blind, deaf and blind/deaf people
 * For communication with people who are non-English native speakers
 * Very intuitive, accurate and easy to use
 * Supports over 120 languages using state of the art AI

 * Speech and captions in language of choice
 * Option to have access to live sign language interpreters
 * Pre-load commonly used phrases, questions, and protocols so they’re 100%
   accurate when used in conversations.
 * Back up to a live interpreter when needed, instead of paying interpretation
   services for the entire conversation.
 * Secure conversations and HIPAA compliant.
 * Accuracy and attaining mutual understanding.


BUSINESS CHALLENGE

One of the biggest business challenges with language translation is ensuring
accuracy and cultural sensitivity. Machine translation tools may not always
accurately capture the meaning, tone, or intent of the source language, leading
to misunderstandings or miscommunications. This can be particularly problematic
in industries where precision is essential, such as legal or medical fields.

Another challenge is the cost associated with professional translation services.
Hiring human translators can be expensive, and turnaround times may not always
align with business needs. Additionally, maintaining consistency in translated
materials can be difficult, especially for organizations with a large volume of
content to translate.

Finally, managing multilingual content can be complex, requiring businesses to
have processes in place for translation, version control, and quality assurance.
This can be especially challenging for businesses operating in multiple
countries or regions, where language requirements may vary.

To address these challenges, businesses may invest in advanced translation
technologies such as ILA, Instant Language Assistant, as it is the first
language communication solution that allows people to easily and instantly have
a real-time, natural back-and-forth conversation, no matter the language,
disability, device or location. Using the All-In-One ILA Pro Device users can
speak, spell out loud, or type, and the entire conversation is immediately
communicated to the other party in their chosen language.


CUSTOMER SUCCESS STORY


NO RESULTS FOUND

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create some new posts.


PRODUCT DETAILS

ILA FLEXIBILITY

Access via

 * Dedicated Host/Guest Tablets
 * Mobile App
 * URL

Type of Connections

 * One-to-One (Bi-directional)
 * One-to-Many (Broadcast)

EASY, PRIVATE, INCLUSIVE AND CUSTOMIZABLE COMMUNICATION

 * Uses the most sophisticated language AI on the planet
 * Real-time conversations instantly translated and transcribed
 * 100% encrypted with no data mining
 * Over 120 languages, including ASL and other Sign Languages
 * Built with accessibility in mind
 * Instantaneous communication with those who are deaf, hard of hearing, blind,
   deaf-blind as well as those with physical impairments



ILA ADVANTAGES

 * Parties can be anywhere in the world
 * Multiparty or broadcast ability
 * Can run on own cloud
 * Out of box hardware solution
 * NOT made in China
 * Ability to add processes
 * Ability for all parties can be web based

ORGANIZATIONAL INTELLIGENCE

Ensure unparalleled precision by pre-loading your organization’s specific names,
technical terms, and documentation. Keep your frequently used phrases, business
procedures, and communication protocols stored to guarantee 100% accurate
communication.

 * Customizable settings
 * Pre-load your organization’s proper names, terminology, and documentation for
   unmatched accuracy.
 * Store commonly used phrases, business processes, and communication protocols,
   ensuring communication with 100% accuracy.
 * Communicate with a group of people, in various languages, all at once

LANGUAGE SELECTION

Utilizing the most advanced language AI available, ILA instantly translates and
transcribes conversations in real-time. With 100% encryption and no data mining,
ILA meets HIPAA compliance requirements and is suitable for secure use by the
Government.

ILA provides the end user with the ability to select their language and region
for their specific language in order to identify the correct dialect and apply
the corresponding translation.

LANGUAGE
SELECTION



LANGUAGE SELECTION
BY REGION (SPANISH)



LANGUAGE SELECTION
BY REGION (FRENCH)




VIDEO RESOURCES

ILA DEAF USER



ILA GERMAN



ILA RUSSIAN



ILA SPANISH


Use Cases

Specifications

 * Customer service for Teller and Banker needs
 * Pre - load sign up processes
 * Useful in supporting diversity, equality, inclusion and accessibility goals
 * Speed up foot traffic by having the ability to take care of non-English
   speaking customers immediately

ILA runs on and Android platform, iOS and via a web browser. The standard ILA
Pro unit includes two 8" Galaxy Tab A tables for instant, dual communication.


RELATED SOLUTIONS


SOLUTIONS

Language TranslationProfessional ServicesSaaS




RELATED PRODUCTS


PRODUCTS

AccessibilityNow




ILA

Oct 2020 15

CRAWFORD TECHNOLOGIES NAMED TO THE GROWTH LIST RANKING OF CANADA’S
FASTEST-GROWING COMPANIES

Crawford Technologies, provider of innovative document solutions that
streamline, improve and manage customer communications, has been named to the
Growth List ranking of Canada’s Fastest-Growing Companies. Now in its 32nd year,
the Growth List is an annual ranking of the most successful entrepreneurial
private and public companies in Canada.

Sep 2020 23

CRAWFORD TECHNOLOGIES RECEIVES EXCEEDINGLY HIGH NET PROMOTER SCORE FOR THE THIRD
CONSECUTIVE YEAR

Crawford Technologies, provider of innovative document solutions that
streamline, improve and manage customer communications, announces it has
received a +73 NPS® (Net Promoter Score) for customer satisfaction, which places
the company in the exemplary range.


FROM OUR BLOG

THE VERDICT IS IN, 5 REASONS WHY YOU NEED ACCESSIBILITY

Are all of your customers able to access and consume the communications you
send? The population is aging. This has led to an increase in common health
problems like vision loss, cognitive disability, and blindness. If you’re not
making sure customer communications are accessible, you’re alienating part of
your customer base. Plus, you’re putting your business at risk.

crawtechadmin_ | May 12, 2023



THE NET PROMOTER SCORE

The Net Promoter Score®, or NPS®, is a customer experience metric used to track
customer loyalty. Basically, it serves as a standardized "yardstick" for
organizations to gauge customer loyalty. Plus, it allows you to compare
scoresc to organizations in other industries. If an organization wants to make
customer experience a priority, the NPS score is a great tool to track progress.

Ernie Crawford | Sep 21, 2022




ILA

SCHOOL DISTRICTS: ELIMINATE LANGUAGE OBSTACLES, REAL-TIME SMART TRANSLATIONS FOR
ALL

In the United States, where people speak many different languages, it is
important to create an educational system where everyone can communicate
effectively in whichever language they prefer.
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Crawford Technologies is an award-winning, global provider of software solutions
and services that help enterprises optimize and improve the secure and
accessible delivery, storage and presentment of their customer communications.

Accessibility Statement AODA Policy Privacy Policy

What is a Net Promoter Score?

©1995–2023 Crawford Technologies. All Rights Reserved.

©1985– Crawford Technologies. All Rights Reserved.
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