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Submitted URL: http://www.callminer.com/
Effective URL: https://callminer.com/
Submission: On May 06 via manual from US — Scanned from DE
Effective URL: https://callminer.com/
Submission: On May 06 via manual from US — Scanned from DE
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Text Content
Solutions WHY CALLMINER? See how we help you translate customer insights into business value. Learn More Contact Center Experience Experience Management Industry CONTACT CENTER EXPERIENCE FRONTLINE AGENT EXPERIENCE Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience. QUALITY MANAGEMENT Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX. CONTACT CENTER EFFICIENCY Improve customer experience with operational efficiency and quality in the contact center. RISK & COMPLIANCE Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk. FRAUD DETECTION Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty. SALES EFFECTIVENESS Leverage sales conversations to more effectively identify behaviors that drive conversions, improve trainings and meet your numbers. EXPERIENCE MANAGEMENT CUSTOMER EXPERIENCE Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence. PRODUCT EXPERIENCE Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities. BRAND EXPERIENCE Capture unsolicited, in-the-moment insights from customer interactions to better manage brand experience, including changing sentiment and staying ahead of crises. INDUSTRY HEALTHCARE Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry. COMMUNICATIONS Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software. RETAIL Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights. FINANCE & BANKING Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics. COLLECTIONS Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics. INSURANCE Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions. ENERGY & UTILITIES Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations. BPO Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value. TRAVEL & HOSPITALITY Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence. TECHNOLOGY Conversation analytics provides business insights that lead to better CX and business outcomes for technology companies. Products CALLMINER EUREKA PLATFORM Analyze customer interactions at the deepest levels to gain insight. Learn More PRODUCT SUITE * Analyze * Coach * RealTime * Visualize * Redact * Record * Screen Record * Solution Catalogue * Integrations Customers CUSTOMER STORIES Learn how we’ve helped businesses like yours grow and transform. View all Explore * Customer Success CALLMINER CUSTOMER CONNECT Learn more about our customer community where you can ask, share, discuss, and learn with peers. Resources LEARNING CENTER Learn from our experts with these whitepapers, webinars, and case studies. Explore All Additional Resources * Blog * CallMiner Research Lab * Events * Frequently Asked Questions * Support CX LANDSCAPE REPORT CallMiner lifts the lid on recent CX industry trends Company ABOUT US Discover where we’ve come from and where we’re going. Meet CallMiner Explore * Leadership * Investors & Board * Newsroom * Partners * Careers * Security CONTACT US Explore product demos and get more pricing details. Watch Demo Videos Request a Demo Solutions Why CallMiner? Industry Solutions Use Case Solutions Role Solutions CONTACT CENTER EXPERIENCE Frontline Agent Experience Quality Management Contact Center Efficiency Risk & Compliance Fraud Detection Sales Effectiveness EXPERIENCE MANAGEMENT Customer Experience Product Experience Brand Experience INDUSTRY Healthcare Communications Retail Finance & Banking Collections Insurance Energy & Utilities BPO Travel & Hospitality Technology Products Eureka Analyze Coach RealTime Visualize Redact Record Screen Record Integrations Customers CallMiner Customer Stories Customer Success CallMiner Customer Connect Resources Learning Center Blog CallMiner Research Lab Events Support Forrester Wave Company About Us Leadership Investors & Board Newsroom Partners Careers Security Watch Demo Videos Request a Demo NAMED THE LEADER IN CONVERSATION INTELLIGENCE CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 Access the Report WHITEPAPER How to Lead a Business Transformation WHITEPAPER How to Operationalize AI Workflows in the Contact Center WHITEPAPER SPARK Matrix Quadrant for Speech Analytics Vendors 2024 We’ve built trust with some of the world’s top companies GAIN DEEPER CUSTOMER INTELLIGENCE TO DELIVER BETTER EXPERIENCES. CallMiner’s Eureka Platform THE FORRESTER WAVE™: CONVERSATION INTELLIGENCE FOR CUSTOMER SERVICE, Q3, 2023 Learn why Forrester named CallMiner the leader among 11 conversation intelligence software providers. Download Now ELEVATING INSIGHTS FROM THE CONTACT CENTER TO THE BOARDROOM. We can help you with: Customer Experience Contact Center Efficiency Frontline Agent Experience Product Experience Quality Management Brand Experience Collections Sales Effectiveness Why CallMiner? HOLIDAY INN CLUB FINDS COMPLIANCE AND 4X ROI WITH CALLMINER CALL MONITORING DOUBLEPOSITIVE TEAMS UP WITH CALLMINER TO IMPROVE AGENT PERFORMANCE AND CUSTOMER INTELLIGENCE SIRIUSXM GAINS DEEPER CUSTOMER INTELLIGENCE WITH CALLMINER All Customer Stories KICKSTART YOUR JOURNEY TO BETTER EXPERIENCES WITH OUR FEATURED RESOURCES. Visit The Learning Center Whitepaper BUILD VS. BUY: CONSIDERATIONS FOR YOUR CONVERSATION INTELLIGENCE PROGRAMME Whitepaper YOUR 90-DAY CONVERSATION INTELLIGENCE ROI PLAN Whitepaper HOW TO DRIVE BUSINESS IMPROVEMENTS WITH CUSTOMER INSIGHTS TALK WITH ONE OF OUR EXPERTS TO FIND OUT HOW OUR PLATFORM CAN HELP DRIVE YOUR BUSINESS. Contact Us Request a Demo CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to perform sentiment analysis and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. PRODUCTS * Eureka * Analyze * Coach * RealTime * Visualize * Redact * Record * Screen Record * Solution Catalogue * Integrations SOLUTIONS * Why CallMiner? * Industry Solutions * Use Case Solutions * Role Solutions CUSTOMERS * CallMiner Customer Stories * Customer Success RESOURCES * Learning Center * Blog * CallMiner Research Lab * Events * Frequently Asked Questions * Support * Sitemap COMPANY * About Us * Leadership * Newsroom * Partners * Careers * Security * Contact PRODUCTS * Eureka * Analyze * Coach * RealTime * Visualize * Redact * Record * Screen Record * Solution Catalogue * Integrations RESOURCES * Learning Center * Blog * CallMiner Research Lab * Events * Frequently Asked Questions * Support * Sitemap SOLUTIONS * Why CallMiner? * Industry Solutions * Use Case Solutions * Role Solutions CUSTOMERS * CallMiner Customer Stories * Customer Success COMPANY * About Us * Leadership * Newsroom * Partners * Careers * Security * Contact -------------------------------------------------------------------------------- * Cookie Preferences * Individual Rights * Terms of Use * Privacy Policy © 2024 CallMiner. 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