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EXOTEL SUPPORT CENTER

Welcome
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Home Solutions Forums


HOW CAN WE HELP YOU TODAY?

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New support ticket
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KNOWLEDGE BASE


START HERE

Getting Started 39
 * What is Exotel?
 * What is the registration process?
 * I have an Exotel Trial Account. How do I test it out? (or) How do I get
   started with my Exotel Trial account?
 * What regions/circles are you available?
 * Exotel is not available in my circle. What can I do?

View all 39
Cloud telephony 5
 * How is cloud telephony different from internet telephony, VOIP, and services
   like Skype?
 * Does Exotel have enough infrastructure to handle the our customer's call
   loads?
 * How can Exotel help an E-commerce company?
 * How can i make/receive calls in my Exotel account using SIP client?
 * C.O.D. Verification

Trial account 17
 * What is a Trial Account?
 * What is my trial account pin?
 * Why should I sign up for a trial account?
 * What is the difference between a trial account and a full account?
 * Trial Accounts: How do I test outbound calling?

View all 17
Dashboard 1
 * Can we enable dispositions for our account?


PRICING AND BILLING

Pricing, Billing & Payments 20
 * When can find my usage summary and the tax invoice? Where can I see my
   payment history?
 * Where can I get my bills?
 * How do I Pay?
 * How? Why? and What next? of account closure
 * Who gets the bills in my company?

View all 20
Prepaid 2
 * My Exotel credits are expiring soon. How do I make best use of my existing
   credits?
 * What happens when my Exotel account's validity expires?

Postpaid 1
 * POSTPAID: What is credit limit and how does it matter?


VOICE & PHONE CALLS

Call Docs 51
 * How do I make outbound calls via Exotel / How to make calls?
 * How do I download all Call Recordings?
 * What notifications do I get for calls and where do they show up?
 * Aargh! I hear echo in my phone calls
 * Call Recording of an outgoing call using API?

View all 51
Conference calls 10
 * Is it possible to edit a conference bridge after I set it up?
 * What is a Passcode? Why do I need one for my conference bridge?
 * Who is a moderator?
 * What happens if the moderator doesn't join the conference?
 * How do I set a moderator for my conference call?

View all 10
Call Center 4
 * Call Centre - Dashboard (Private Beta)
 * Call Centre - Dashboard (Private Beta) [Updated]
 * Custom Date Range Filter In Live Call Dashboard
 * How to use Analytics Feature? (Agent on/off logs)


MESSAGING

SMS From Exotel 32
 * How do I check Exotel Account settings and SMS settings?
 * What is an SMS template and how can I get a template approved?
 * How do I find the delivery status of the SMS I sent using Exotel API?
 * Can I process an incoming SMS based on Keywords and send appropriate
   responses?
 * Why has my SMS not reached the recipient? When will it reach?

View all 32
Whatsapp 5
 * Whatsapp Business API: Applying for Official Business Account (Green Tick )?
 * How to Verify your Facebook Business Manager Account?
 * Configure Exotel's Whatsapp Integration with Clevertap
 * How to send WhatsApp OTP Messages?
 * Which Whatsapp features are supported by Exotel's Omnichannel API?


EXOTEL GOODIES & ADDONS

Reporting & Analytics 16
 * Where can I find my call reports and what is the reporting format used
 * All about SMS reports
 * How do you arrive at the Billable Duration for outbound calls?
 * What is the difference between "outbound-dial" and "outbound-api"?
 * How can I segregate reports per Agent/Group?

View all 16
App Bazaar 14
 * Will 'Click to Call' App work in an HTTPS page?
 * Phone a friend
 * How do I get a call app to work on my Exotel number?
 * Zero app
 * Why is my missed call app not disconnecting immediately?

View all 14
App Builder 14
 * Connect Applet: Call queue
 * Why cant I find the users in "Choose a user or group"?
 * Voicemail
 * Applets
 * Email applet

View all 14
Chrome plugin 1
 * Make an API Outgoing call using Postman

Campaigns 7
 * How to use NEW Call Campaigns
 * How to use NEW Auto-Dialer(Outbound Dialer) Campaigns
 * Deprecation of features in the Old Call & Dialer Campaign
 * Is there any limitation to the number of contacts for which I can create an
   SMS Campaign?
 * How to use call campaign throttling

View all 7
Email and SMS Notifications 1
 * I get mail daily about the previous day's activity on my Exotel Account. How
   do I make sense of it?


OTHER FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions 42
 * Understanding Call Status on Exotel Status Board
 * Adding back a deleted user
 * How do I change the Super Admin Email?
 * Where do I upload my KYC docs and what documents qualify for KYC?
 * Co-workers Access Rights

View all 42
NDNC, DND & Other Regulations 12
 * What is the difference between a transactional call and a promotional call?
 * What is the 'Do Not Call' list or NCPR (National Customer Preference
   Register)?
 * What kind of calls can I make to people who have registered in the NCPR and
   to people who have not?
 * How does Exotel define 'Whitelisted Customer' and what is a customer
   'whitelist'
 * Why am I not able to make a Promotional call to a J&K number?

View all 12
Advanced Configs 19
 * How do I use the Addressbook and the Lists feature?
 * How do I create/edit/save a flow?
 * What kind of flows can I build using Exotel
 * How do I add a list of numbers into my addressbook?
 * How do I import/export numbers to a list?

View all 19
Account Closure 2
 * On Closure, Why is the amount that you return less than the balance shown in
   my account?
 * What happens after my account is closed?

Notifications & Alerts 2
 * Updating my Exotel SMS and Email notifications
 * How do you remind me about my payments?


API DOCUMENTATION

API Docs 30
 * Outbound Call to connect an Agent to a Customer
 * API to convert text to high quality voice using Shout Out app
 * Outbound Call to connect a Customer to an App
 * Call API to get details of a Call
 * How to send an automated SMS after an outbound call using API?

View all 30


DATA SECURITY

Non-Disclosure Agreement 1
 * Exotel Non-Disclosure Agreement


EXOTEL INTEGRATIONS

ZOHO integration 2
 * Exotel Integration With Zoho Desk
 * Exotel Integration With Zoho CRM

Freshworks Integrations 2
 * Exotel Integration With Freshworks CRM
 * Exotel Integration With Freshdesk

Hubspot Integration 1
 * Exotel Hubspot Calling Integration

Leadsquared Integrations 2
 * Exotel - LeadSquared UTC connector
 * Exotel - LeadSquared Mobile app integration

Integrations - SMS 4
 * Use CleverTap via Exotel (Generic SMS plugin)
 * Use CleverTap via Exotel (Native SMS plugin)
 * Use WebEngage via Exotel (Native SMS plugin)
 * Use MoEngage via Exotel (Generic SMS plugin)

Shopify Integration 1
 * Exotel : Verify customer number & confirm orders automatically

Salesforce Integration 1
 * Exotel Integration With Salesforce


COMMUNITY FORUMS

Showing recent updates




GOT FEEDBACK?

Have an Idea? Got suggestion on making something work better? 2
 * Visit our Feedback forum
   Posted by Exotel @ Accounts, 10 years ago
   Last Reply by Ravi sharma 5 years ago
 * zoho desk Integration
   Posted by Sudheer Shivaram Shet, a year ago
   Last Reply by Sudheer Shivaram Shet a year ago

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