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PRIVACY AND COOKIES POLICY

Last updated: 25 May 2023

At Tesco, we’re working hard to serve our customers, communities and planet a
little better every day. To do this, we need to be able to offer you products
and services that meet these goals. Looking after the data you share with us is
a hugely important part of this. We want you to be confident that your data is
safe and secure with us, and that you understand how we use it to offer you a
better and more relevant shopping experience.


 * OVERVIEW (INCLUDING WHAT IS PERSONAL DATA AND WHY IT'S IMPORTANT)
   
   When you shop with us online or in-store, or communicate with us, we collect
   and create personal data about you.
   
   This policy does the following:
   
    * sets out the different ways you interact with us and the types of personal
      data that we collect
    * explains the reasons why we use the data we collect
    * explains when and why we'll share personal data within the Tesco Group and
      with other organisations, such as our media and retail partners 
    * explains the rights and choices you have when it comes to your personal
      data (including your marketing and cookie preferences).


 * WHAT DOES TESCO KNOW ABOUT ME?
   
   Tesco will collect and create different types of data. These include the
   following broad types of data.
   
   
   AGGREGATED DATA
   
   We try and remove personal data we don't need. If we remove enough personal
   data, it becomes anonymous. This means that you can't be identified.
   
   We might also take data we hold and remove certain information and replace it
   with other non-identifying information, such as an ID number or reference
   number. This is an extra technique we use to protect data. We normally use
   these techniques to look at large amounts of individuals such as our Clubcard
   customers.
   
   
   IDENTITY AND CONTACT DATA (NAME, ADDRESS, CLUBCARD NUMBER)
   
   This is information that helps us identify who you are and how we can contact
   you. This includes your name, title, Clubcard number, address, email, and
   telephone number.
   
   
   FINANCIAL AND TRANSACTIONAL DATA (PURCHASE INFORMATION, BANKING AND PAYMENT
   DETAILS)
   
   This is information about your bank account and payment card details, as well
   as information about your purchase of a product or service from us. This
   includes when, where, what and how you purchased that product or service.
   It'll also include where we sent that product or service and any Clubcard
   points or other benefits collected as part of the transaction.
   
   
   USER AND INTERACTION DATA (HOW YOU INTERACT WITH PRODUCTS AND SERVICES ONLINE
   AND IN-STORE)
   
   User data is information collected about you as a user of our stores,
   products and services. This may include where you engage with Tesco Stores
   Limited in a survey; provide feedback on your shopping experience; are
   captured by CCTV or other camera technologies, such as queue monitoring or
   number plate recognition.
   
   We'll also collect information about you that allows us to create an analysis
   of you as a customer. This is to better judge what products and services to
   offer you.
   
   Interaction data is information about how you interact with our products and
   services, namely what you click on and interact with on our sites and app, or
   products in-store. This includes data about the order and time you scan
   products when using our Scan as you Shop service.
   
   
   MARKETING DATA
   
   This is information about your marketing preferences and your interaction
   with online marketing. For example, we can see when you open marketing emails
   from Tesco (you can opt out of marketing at any time by managing your
   preferences in your account). This also includes if you interact with adverts
   from Tesco while browsing the internet or social media platforms on which our
   adverts are shown. We are able to judge the effectiveness of these adverts
   when we compare your interactions with what you've purchased.
   
   
   LOCATION DATA
   
   In some cases, our app might ask for your location information to better
   serve you information about your local store. If we're collecting this data,
   we'll make you aware of this at the time.
   
   
   TECHNICAL DEVICE DATA
   
   This is information about the device you use to access our sites and app.
   This could be information that identifies your device, its operating system,
   internet address, your sign-in data, browser and plug-ins, location, where
   you came to our site from and where you go when you leave, as well as how
   often you visit. If you use our in-store WIFI, we'll collect information
   about where and when you accessed our network. This is done via the use of
   cookies which is covered further down in this notice.
   
   
   SPECIAL CATEGORY DATA
   
   This is special information that the law says is more sensitive (sometimes
   it's referred to as 'sensitive personal data') and it needs more protection.
   For Tesco Stores Limited, this is principally health information if you use
   our pharmacy services.
   
   If we collect sensitive personal data in our interactions with you (for
   example, if you're making a complaint to us), we'll clearly explain what
   we're doing and we'll only collect the data with your consent.


 * WHY DO YOU NEED TO KNOW THIS ABOUT ME?
   
   We've carefully considered the reasons for collecting and/or creating this
   data. Here's a summary of when and why we believe it's appropriate.
   
   
   TO MAKE OUR SERVICES AVAILABLE TO YOU
   
   This means that processing your personal data allows us to:
   
    1. manage the accounts you hold with us, including your Clubcard account
    2. process your orders and refunds.
   
   Why do we process your personal data in this way?
   
   We need to process your personal data so that we can manage your customer
   accounts, provide you with the goods and services you want to buy, and help
   you with any orders and refunds you may ask for.
   
   Why we're using this data (legal basis)
   
    * Contractual necessity - at the time we collect it (purchase data,
      contact details, delivery/collection details)
    * Legitimate interests - following fulfilment of your order
   
   We won't be able to provide you with your products or services if you don't
   provide us with this data.
   
   
   TO MANAGE AND IMPROVE OUR DAY-TO-DAY OPERATIONS
   
    1. Help to analyse, develop and improve our product range, services (digital
       and physical), stores, information technology systems, know-how and the
       way we communicate with you.
   
       Why do we process your personal data in this way?
   
       We rely on the use of personal data to carry out market research and
       internal research and development. We also work with carefully selected
       partner universities and charities to better understand our customers
       through academic research.
   
       We also use personal data to improve our information technology systems
       (including security), our product range, services and stores. This allows
       us to serve you better as a customer.
   
    2. Detect and prevent fraud or other crime.
   
       Why do we process your personal data in this way?
   
       It's important for us to monitor how our services are used to detect and
       prevent fraud, other crimes and the misuse of services. This helps us to
       make sure that you can safely use our services.
   
       Why we're using this data (legal basis)
   
        * Legitimate interests
   
    3. Plan and deliver services to you
   
       Why do we process your personal data in this way?
   
       It's important for us to monitor how our services are used to detect and
       prevent fraud, other crimes and the misuse of services. This helps us
       make sure that you can safely use our services.
   
       Why we're using this data (legal basis)
   
        * Legitimate interests
   
   
   TO PERSONALISE YOUR TESCO EXPERIENCE
   
    1. Manage and improve our websites and mobile app.
   
       Why do we process your personal data in this way?
   
       We use cookies and similar technologies on our websites and mobile app to
       improve your experience.
   
       Some cookies are necessary so you shouldn't disable these if you want to
       be able to use all the features of our websites and mobile app. You can
       disable other cookies but this may affect your experience. For more
       information about cookies and how you can disable them, see the cookies
       and similar technologies section.
   
    2. Use your online browsing behaviour, as well as your in-store and online
       purchases (including Clubcard transactions), to help us better understand
       you as a customer and provide you with personalised offers and services.
   
       Why do we process your personal data in this way?
   
       We use basic data about your general shopping habits (and those of
       similar households) to group customers into different segments such as
       'Tesco families'. This allows us to personalise our offers and services
       for you (including in our marketing communications).
   
    3. Provide you with relevant marketing communications, relating to our
       products and services, and those of our suppliers, retail partners and
       the Tesco Group. Tesco Group and our retail partners carry out online
       advertising, this may be displayed on websites across the Tesco Group
       including our Scan-As-You-Shop service. We also advertise on non-Tesco
       websites and other media platforms (including Digital TV and platforms
       such as Facebook, Google, Snapchat, Pinterest and TikTok).
   
       Suppliers to Tesco can also advertise to you using our customer marketing
       information. You can exercise your rights about your data with them too
       and the suppliers are never granted access to your personal data, we just
       serve and measure adverts to you on their behalf.
   
       We also measure the effectiveness of this advertising. To do this, we may
       use certain basic data about your in-store and online purchases (for
       example if you bought a particular product that was featured in an
       advert), interaction with adverts and customers like you. However, we
       limit this to what is necessary, and it is always obscured or anonymised
       to protect your identity. When we share your data in this way, it won’t
       be used by those platforms for their own purposes and will be deleted
       shortly after.
   
       Why do we process your personal data in this way?
   
       We want to make sure that we provide you with marketing communications,
       including online advertising, that are relevant to your interests. To
       achieve this, we measure your responses to marketing communications
       relating to products and services that we and our retail partners offer.
       This means that when you’re offered products and services, they best meet
       your needs as a customer.
   
       Why we're using this data (legal basis)
   
        * Legitimate interests
        * Consent (where we need this from you)
   
   
   TO CONTACT AND INTERACT WITH YOU
   
    1. Contact you about our services, for example by phone, email or post, or
       by responding to social media posts that you’ve directed at us.
   
       Why do we process your personal data in this way?
   
       We want to serve you better as a customer, so we use personal data to
       provide you with clear information or help in response to your
       communications.
   
    2. Manage promotions and competitions you take part in.
   
       Why do we process your personal data in this way?
   
       We need to process your personal data, so that we can manage the
       promotions and competitions you choose to enter.
   
    3. Invite you to take part in and manage customer surveys, reviews and other
       market research activities carried out by the Tesco Group and by other
       organisations on our behalf.
   
       Why do we process your personal data in this way?
   
       We carry out market research and analytics to improve our services.
       However, if we contact you about this, you don't have to take part in the
       activities. If you tell us that you don't want us to contact you for
       market research, we'll respect your choice. This won't affect your
       ability to use our services or your Clubcard. If this research is through
       our Tesco Home Panel service, we'll give you additional information about
       how we use your data when you sign up for this service.
   
       Why we're using this data (legal basis)
   
        * Legitimate interests
   
   
   TO RESOLVE LEGAL CLAIMS OR DISPUTES
   
   Why do we process your personal data in this way?
   
   This might be needed if you have an accident or there's an incident at our
   stores, for example. This could include medical reports.
   
   Why we're using this data (legal basis)
   
    * Bringing or defending legal claims
   
   
   TO USE CCTV TO PROTECT OUR STORES TO PREVENT AND DETECT CRIME AND ANTI-SOCIAL
   BEHAVIOUR
   
   If you park in our car parks, we may use Automatic Number Plate Recognition
   Technologies (ANPR) to identify if your vehicle has complied with our parking
   rules. Where there’s a security or claim incident involving a vehicle, we may
   use ANPR to assist in our investigation into those incidents.
   
   We also use body-worn cameras to protect staff and customers, and record
   footage in the same way as we do with other forms of CCTV.
   
   Why do we process your personal data in this way?
   
   In order to protect our business, the local community, customers and
   colleagues.
   
   Why are we using this data (legal basis)
   
    * Legitimate interests
    * Exercising our legal rights
   
   
   TO MAKE SURE WE DELIVER HEALTHCARE SERVICES SAFELY AT TESCO PHARMACIES
   
   Why do we process your personal data in this way?
   
   We need to process your personal data, including your medical information, to
   make sure we provide you with the highest standard of care or as required by
   the NHS. Your prescriptions information won’t be used for any other purpose
   than to enable your care.
   
   Information about non-prescription medicine sales (e.g. paracetamol) and
   pharmacy services (e.g. flu and travel vaccinations) will be used to measure
   and plan these healthcare services.
   
   Health data is considered sensitive, and we provide additional protection in
   how we store and use this data and collect it only with your consent.
   
   You may choose to opt out of the NHS using your data for planning and
   research purposes - details are obtained by:
   
    * visiting the nhs.uk/yournhsdatamatters website portal
    * using the NHS App
    * calling the NHS Digital contact centre on 0300 303 5678
   
   Why we're using this data (legal basis)
   
    * Consent (where we need this from you)
    * There are legal and regulatory obligations to the NHS
    * It is necessary for the purposes of providing medical care or treatment


 * WHY ARE YOU ALLOWED TO USE MY DATA IN THIS WAY?
   
   Whenever an organisation uses data, they must have a reason to use it. The
   law gives certain reasons for the use of data and Tesco will always use data
   according to one of those reasons. In the section 'Why do you need to know
   this about me?' we've stated the different reasons that we might hold data.
   
   In this section, we explain why we think those reasons are suitable and what
   this means for you.
   
   There's often a focus on consent to use personal data but, in many
   circumstances, consent wouldn't be appropriate. For
   example, a shoplifter withdrawing consent to be filmed with CCTV would
   increase risk to you and our colleagues; or a customer withdrawing consent to
   process their payment information.
   
   Therefore, in many situations, Tesco relies upon two other legal reasons. The
   first, relates to needing data to fulfil a 'contract' with you. At the point
   of you buying goods and services from Tesco, a contract is created and any
   data we collect to allow us to deliver or provide those services or goods can
   be used and kept to make sure we fulfil our contract. The second is a concept
   called 'legitimate interests'. This is when there are legitimate and
   reasonable reasons Tesco might collect and use data. For example, collecting
   information through your Clubcard is beneficial to both Tesco and you because
   we can understand what products you're interested in and make sure the
   products we offer match that need.
   
   Our use of your personal data when based on 'legitimate interests' are to:
   
    * meet our customers' needs, including delivering our products and services
    * promote and market our products and services, and those of Tesco Group
      Companies, our retail partners, media partners and service providers
    * service your account (such as your Clubcard account), manage complaints
      and resolve any disputes
    * understand our customers including their patterns and behaviours, as well
      as their likes and dislikes
    * protect and support our business, colleagues, customers and shareholders
    * prevent and detect anti-social behaviour, fraud and other crime
    * test and develop new products and services as well as improve existing
      ones.
   
   We've assessed these fundamental reasons against the fundamental rights and
   freedoms provided to you under the law and balanced them up against the
   benefit both you and Tesco might receive from this data being used.


 * GETGO STORES
   
   In our GetGo enabled stores, we use a camera and measurement technology that
   records you as you move around the store interacting with our products, this
   allows us to identify which products you pick up and leave the store with
   (without the need for you to go through a checkout at the end of your shop).
   
   The technology captures you whether you're a GetGo user (using the
   "frictionless" GetGo service to check out), or whether you’re a non-GetGo
   user (meaning you check out in a GetGo store using our ordinary checkouts).
   
   The images from these cameras are then analysed so we know which particular
   products you’ve interacted with and selected for your basket. These images
   (and any information that comes from analysing them) are usually deleted
   within 5 days.
   
   If you're a GetGo user, we'll use the products you've selected for your
   basket, as identified by the GetGo system, together with your account and
   payment information within the Tesco app, so we know who you are and can
   charge you the right amount. If you're a non-GetGo user, we won't be able to
   identify you, and your data will be deleted as soon as possible but within 5
   days.
   
   Personal data collected by the GetGo system is not used for any purpose other
   than providing the GetGo service, to distinguish between who is a GetGo user
   and who is a non-GetGo user, and where you are a GetGo user, to charge you
   correctly for your shop. Where you're a non-GetGo user, the data collected by
   the GetGo system is only used for the purpose of troubleshooting and
   improving the accuracy of the system.
   
   The GetGo system is provided by our third-party partner. However, we don't
   share any additional personal data about you with them, so they won't know
   who you are.
   
   If you're shopping with other people as part of a group, they'll be treated
   as non-GetGo users (meaning we won't be able to identify them) and their data
   will be treated as described above.


 * DATA COLLECTED FROM THIRD PARTIES
   
   We may also use personal data from other sources, such as specialist
   companies, media partners, retail partners and public registers (such as the
   electoral register).
   
   When we work with specialist companies that provide us with personal data
   about you, they'll have told you about this data sharing at the time it was
   collected. We use this and our own data to better understand our customers.
   
   We also use this personal data to make sure we have up-to-date details about
   you. We don't give personal data we’ve collected or created from you back to
   these companies.


 * HOW DOES TESCO LOOK AFTER MY DATA?
   
   We know how important it is to protect and manage your personal data. This
   section sets out some of the measures we have in place.
   
    * We make sure staff are trained and rules are in place to make sure
      that data is used properly.
    * We have physical protections and digital/electronic systems in place to
      keep what we hold secure.
    * When data is moved or transferred, we make sure
      it's encrypted (scrambled).
    * We use computer safeguards such as firewalls and data encryption to keep
      this data safe when it's not being moved.
    * We only allow access to colleagues and trusted partners.
    * We regularly watch our systems for possible weaknesses and attacks, and we
      carry out tests (penetration testing) to see what can be improved.
    * We'll ask for proof of identity before we share your personal data with
      you.
    * We'll reveal only the last four digits of your payment card number when
      confirming an order.
   
   
   INTERNATIONAL TRANSFERS
   
   Your personal data may be transferred outside the UK. It may also be
   processed by companies outside the UK who work for us (or for one of our
   service providers). When we do this, your personal data will be subject to
   appropriate protections. If we do transfer personal data to outside of the
   UK, it'll be protected in the same way as if it was being used in the UK. To
   do this, we use one of the following safeguards:
   
    * We transfer to a non-UK country whose privacy laws ensure an appropriate
      level of protection for personal data.
    * We put in place a contract with a third party that means they must protect
      personal data to the same standards as the UK.
    * We transfer personal data to organisations that are part of specific
      agreements on cross-border data transfers with the UK.


 * DO YOU KEEP MY DATA FOREVER?
   
   We won't keep your personal data longer than we need to. In most
   circumstances, this means we won't keep your personal data for more than 7
   years after the end of your relationship with us. For certain data sets, we
   have the following specific retention periods:
   
    * Tesco Pharmacy customer records will be deleted 10 years after the end of
      your relationship with us.
    * Information about purchases and the payment information relating to those
      purchases might be kept for up to 7 years after the transaction to allow
      us to investigate fraud and handle legal claims.
    * Customer complaints and feedback will be deleted 4 years after the date of
      the last communication.
    * Information you submit when participating in research panels/market
      surveys will be deleted 3 years after its creation.
    * CCTV data will be kept no longer than 1 month after its creation.
    * Health and safety records (for example, incident reports) will be deleted
      7 years after their creation.
    * Where your personal data is needed because of a serious dispute (such as
      litigation) or investigation, your personal data will be deleted 7 years
      after the matter is closed.


 * DO YOU SHARE MY DATA?
   
   We may share personal data with other organisations (including Tesco Group
   partners as listed below) in the following circumstances:
   
    * to deliver the products and services we have offered to you
    * with our retail partners, media partners and service providers (as
      explained elsewhere)
    * to establish, exercise or defend our legal rights or we need to by law
      (this includes for the purposes of preventing fraud)
    * where we restructure, sell, or transfer our business (or a part of it).
      For example, in connection with a takeover or merger.


 * RETAIL PARTNERS
   
   We work with several retail partners who sell products via Tesco or offer
   products, services or the ability to earn Clubcard points (for example
   Clubcard Reward Partners). We only share personal data that enable our retail
   partners to provide services you've requested and measure the effectiveness
   of the offers and services they have provided to you.


 * SERVICE PROVIDERS
   
   These are organisations that help us to deliver and improve the services we
   offer to you. For example:
   
    * technology and data services (such as storing, combining and analysing
      data, and processing payments)
    * fulfilment of orders
    * legal or other professional services.
   
   We only share personal data that enable our service providers to provide
   their services and they only use it for purposes agreed with us. We may also
   combine service providers data with data held by Tesco to understand your
   purchases and interactions with us better.


 * MEDIA PARTNERS
   
   We work with certain media partners in connection with online and other
   digital media services. They place relevant advertising for us and our retail
   partners online and through other digital media services. For example, you
   may see an advert for our products and services when you use a particular
   platform or watch television through your pay TV account. Examples of our
   media partners include Facebook, Google, dunnhumby and LiveRamp.
   
   Some examples of the ways we work with our media partners are listed below:
   
   
   SKY ADSMART
   
   If you're a Sky or a Virgin Media customer and you're also a Tesco customer
   (and you're opted into marketing for both Sky/Virgin and Tesco), you may see
   tailored TV advertising when using those platforms, based on your general
   shopping habits (and those of similar households). For example, you may be in
   a group of households which is shown an advertisement for coffee, having
   previously bought coffee at Tesco with your Clubcard.
   
   We don't share any information which directly identifies you (such your name
   and Clubcard number or address) nor do we share your purchases.
   
   You can opt out of Sky's tailored TV advertising at any time:
   
    1. via your Sky or My Virgin Media account or by contacting Sky or Virgin
       Media directly (see their websites for further details); and/or
    2. by opting out of all direct marketing from Tesco via your tesco.com
       account or unsubscribing from our marketing emails.
   
   Further information about Sky AdSmart can be found in Sky's privacy notice
   (see the section 'How we use your information').
   
   
   ADVERTISING AND MEASURING ADVERTISING TO "LOOKALIKES"
   
   We work with our retail partners to find potential customers who "look like"
   our existing customers on platforms such as Facebook and Google for
   advertising purposes ('platform').
   
   To do this, we use information about your general shopping habits (and those
   of similar households) to create large groups of customers that may be
   interested in seeing different advertisements of retail partners. If you're
   within one of these groups for a given campaign, we may share some basic data
   about you (and the other customers in the group) with the platform. This is
   so that the platform can find and show adverts to other users of its platform
   who have similar interests to you. We also use similar techniques to see how
   you interact with advertising.
   
   The data we share for these purposes is always obscured to protect your
   identity and is promptly deleted.
   
   You can stop our use of your data in this way by opting out of all marketing
   from Tesco via your tesco.com account or unsubscribing from our marketing
   emails. You can also opt out of being included in a platform's lookalike
   audiences directly via them.


 * WHAT ABOUT OTHER COMPANIES IN THE TESCO GROUP?
   
   
   TESCO GROUP ACTIVITIES
   
   Tesco Group companies work closely together to ensure that we serve our
   customers a little better each day. As a result, some information about you
   may be shared with other Tesco companies for the following reasons:
   
    * Joint Marketing Activities
    * Joint Customer Insight and Analysis
   
   Joint marketing will be done where the marketing incorporates a Clubcard
   element and your marketing preferences with each Group company will be
   applied. Joint Customer Insight and Analysis will be done for the benefit of
   the customer and will not result in a negative impact upon you.
   
   
   TESCO BANK
   
   Tesco Bank is part of our Tesco Group and works with us to serve Tesco's
   shoppers by bringing them banking and insurance products. They use
   information we hold at Tesco to prepopulate application forms to make the
   process easier for you. You'll always have the chance to update your
   information.
   
   We make Clubcard data (including your shopping habits and the types of
   purchases you or your household make) and information about your online
   behaviour we've collected through cookies available to Tesco Bank. This helps
   them to improve their service, understand the relationship of their customers
   across the Tesco Group, and make their marketing communications more relevant
   to you.
   
   If you use a price comparison website, they may use your Clubcard data to
   work out if Tesco Bank can offer you a better price.
   
   Tesco Bank uses Clubcard data to try to bring you better terms, deals, offers
   or support than you'd get if they didn't use the data. They do this by
   looking at the data using algorithms and computer programs to create customer
   segments and scores. This includes how likely they think you are to pay back
   money they lend you, how often you use other Tesco products and services, and
   how you prefer to shop. This helps them to create a number of scores, which
   they can then use as one of the factors in their automated decision-making
   process. They also take into account whether or not you're a Clubcard
   customer or have an existing Tesco Bank product.
   
   Clubcard data allows them to give Tesco customers better prices on insurance
   products. Discounts and offers will vary from customer to customer, but all
   Clubcard customers will receive a discount within a range. Clubcard data also
   enables them to improve the likelihood of being able to accept a Tesco
   customer's application for a loan or a credit card.
   
   Clubcard is a loyalty scheme and customers trust us to use their Clubcard
   data to reward them with offers. Tesco Bank only uses Clubcard data to give
   better prices or offers and never to increase insurance prices or decline an
   application. They use Clubcard data when you apply directly to them or when
   you visit a price comparison website that lists Tesco Bank products.
   
   Tesco Bank uses data that you provide, such as your name and address, to find
   any Clubcards that are linked to your surname and address. That might be your
   Clubcard or that of a family member living in the same house as you. When
   they do this, they aim to use the Clubcard linked to your address which gives
   you the best terms, deals or offers.
   
   We may also use data provided to us by Tesco Bank, for example, information
   about the Tesco Bank products you hold, to improve our service and make our
   marketing communications more relevant to you. When we share data across the
   Group, we only share the minimum amount needed.
   
   You can find more information about the way in which Tesco Bank use your data
   in their privacy and cookies policy.
   
   
   TESCO MOBILE
   
   We make Clubcard information available to Tesco Mobile. This includes
   information about purchases when you use your Clubcard, and information about
   your online behaviour we've collected through cookies. This helps them to
   improve their service and make their marketing communications more relevant
   to you.
   
   You can find more information about the way in which Tesco Mobile use your
   data in their privacy and cookies policy.
   
   
   DUNNHUMBY
   
   dunnhumby, part of the Tesco Group, is also one of our main service
   providers. dunnhumby help us to use personal data to help improve our
   understanding of customers and personalise your customer experience. Find out
   more about what dunnhumby do.
   
   
   BOOKER
   
   Booker, part of the Tesco Group, provides wholesale goods. Find out
   more about Booker.
   
   
   ONE STOP
   
   One Stop is part of the Tesco Group, and is a convenience franchise operator
   and retailer. From time to time, we may share your information with One Stop
   so they can tell you about One Stop stores in your area.
   
   You can find more information about the way in which One Stop use your data
   in their privacy and cookies policy.


 * COOKIES
   
   We and our partners use cookies and similar technologies, such as tags and
   pixels ('cookies'), to personalise and improve your customer experience as
   you use our websites and mobile app, and to provide you with relevant online
   advertising. This section provides more information about cookies, including
   how we use them and how you can make choices about our use of cookies.
   
   
   HOW WE USE COOKIES
   
   Cookies are small text files containing a unique identifier, which are stored
   on your computer or mobile device so that your device can be recognised when
   you're using a particular website or mobile app. Some cookies may be used
   only for the duration of your visit, and others may be used to measure how
   you interact with services and content over time.
   
   Cookies help to provide important features and functionality on our websites
   and mobile app, and to improve your experience. Cookies can also be used to
   help us detect fraudulent activity or to prevent security breaches, so we may
   record information about your device within the cookie. The reasons we use
   cookies are as follows:
   
    * Improve the way our websites and mobile app work
      
      Cookies allow us to improve the way our websites and mobile app work, so
      that we can personalise your experience and allow you to use many of their
      useful features. For example, we use cookies so we can remember your
      preferences and the contents of your shopping basket when you return to
      our websites and mobile app.
   
    * Improve the performance of our websites and mobile app
      
      Cookies can help us to understand how our websites and mobile app are
      being used. For example, by telling us if you get an error message as you
      browse. These cookies collect data that is mostly aggregated and
      anonymous.
   
    * Deliver relevant online advertising, including via social media
      
      We use cookies to help us deliver online advertising that we believe is
      most relevant to you on our websites and other organisations' websites,
      and using social media.
      
      Cookies used for this purpose are often placed on our websites by
      companies providing specialist services to us. These cookies may collect
      information about your online behaviour, such as your IP address, the
      website you arrived from, and information about your purchase history or
      the content of your shopping basket. This means that you may see our
      adverts on our websites and on other organisations' websites. You may also
      see adverts for other organisations on our websites.
      
      To help us to deliver online advertising that's relevant to you, we may
      also combine data we collect through cookies placed on our website or on
      your device with other data that we’ve collected. For example, information
      about your use of Clubcard and in-store purchases.
   
    * Measuring the effectiveness of our marketing communications, including
      online advertising
      
      Cookies can tell us if you've seen a specific advert, and how long it's
      been since you've seen it. This information allows us to measure the
      effectiveness of our online advertising campaigns (and those of our retail
      partners) and control the number of times you're shown an advert.
      
      We also use cookies to measure the effectiveness of our marketing
      communications. For example, when you purchase a product from us online we
      can see if you saw an advert for that product elsewhere.
      
      Our key partners are listed below with information about the services they
      provide to us. This list is not exhaustive but it does include partners
      who we have an established relationship with and whose cookie technologies
      are most frequently deployed through our services.
      
      1. Measurement and personalisation of our services
         
         To analyse how our services are used, including to test different
         content versions. This data may also be used to enable us to
         personalise our services and the marketing of our services. Examples of
         the cookies we use include:
         
         * Adobe
         * Optimizely
         * Google
         * Integral Ad Science
         * Leanplum
      
      2. Product recommendations
         
         To enrich your shopping experience by delivering personalised
         recommendations to you on some of our websites. For example, on F&F
         Clothing. Examples of the cookies we use include:
         
         * Rich Relevance
      
      3. Online advertising (including on behalf of our retail partners)
         
         To personalise adverts for Tesco and our retail partners which are
         shown to you via our website and on other websites based on your
         interactions with Tesco (as described elsewhere). We measure the
         effectiveness of adverts (as described elsewhere). Examples of the
         cookies we use include:
         
         * Google
         * Bing
      
      4. Social media
         
         To market to you via media platforms and to enable social sharing and
         engagement on our websites. These companies may use your data for their
         own purposes, including to profile and target you with other
         advertising. Examples of the cookies we use include:
         
         * Facebook
         * Twitter
         * RadiumOne (po.st)
      
      5. Commenting
         
         To power commenting on our websites, such as Tesco Real Food. Examples
         of the cookies we use include:
         
         * Disqus
      
      6. Security of our websites and apps
         
         To enable us to ensure your use of our sites and apps keeps you and
         your data safe and secure. Examples of the cookies we use include:
         
         * Akamai
   
   
   YOUR CHOICES WHEN IT COMES TO COOKIES
   
    1. Web browser cookies
       
       You can use your browser settings to accept or reject new cookies and to
       delete existing cookies. You can also set your browser to notify you each
       time new cookies are placed on your computer or other device. You can
       find more detailed information about how you can manage cookies through
       your browser's help function.
       
       If you choose to disable some or all cookies, you may not be able to make
       full use of our websites. For example, you may not be able to add items
       to your shopping basket, proceed to checkout, or use any of our products
       and services that require you to sign in.
       
       You can also manage advertising-related cookies used on our services
       by opting out through the service providers listed in the table above or
       by visiting the YourOnlineChoices website. Where we display personalised
       adverts on other organisations' websites, the AdChoices icon will usually
       be displayed. Clicking on this icon will provide you with specific
       guidance on how to control your online advertising preferences. More
       information is available on the YourAdChoices website.
   
    2. Mobile app
       
       Cookies work differently on our mobile app, as they're coded into the app
       itself and will use a unique identifier created by your mobile device for
       use for advertising activities. You can turn off or reset this
       advertising identifier through your mobile device's privacy settings.
   
    3. Managing your cookie preferences
       
       We use cookies to improve your experience on our website. However, your
       consent is needed for certain cookies before they can be used. You can
       also choose which cookies you allow us to use, apart from essential
       cookies, which can’t be turned off.
       
       Check out our cookie preferences page for more information, along with
       options on managing your preferences.


 * WHAT RIGHTS DO I HAVE (INCLUDING SUBJECT ACCESS)?
   
   
   SUBJECT ACCESS
   
   You have the right to see the personal data we hold about you. This is called
   a subject access request or SAR.
   
   If you'd like a copy of the personal data we hold about you, please email us
   at subjectaccess.request@tesco.com
   
   
   INACCURATE DATA
   
   If you believe we hold inaccurate or incomplete data, please let us know and
   we'll correct it.
   
   
   WITHDRAWAL OF CONSENT
   
   Where you gave us information based upon your consent, if you withdraw that
   consent we'll stop using that data.
   
   
   OBJECTION TO OUR USE OF YOUR DATA
   
   We'll consider your objection to our use of your personal data. If, on
   balance, your rights outweigh our interests in using your personal data, then
   you can ask us to either restrict our use of it or delete it. In almost all
   cases relating to marketing, we'll stop using that data at your request.
   
   
   RESTRICTION TO USE YOUR DATA
   
   There are several situations when you can restrict our use of your personal
   data. This includes (but is not limited to):
   
    * You've successfully made a general objection (as above).
    * You're challenging the accuracy of the personal data we hold.
    * We've used your personal data unlawfully, but you don't want us to delete
      it.
   
   
   DELETION
   
   There are several situations when you can have us delete your personal data.
   This includes (but is not limited to):
   
    * We no longer need to keep your personal data.
    * You've successfully made a general objection (as above).
    * You've withdrawn your consent to us using your personal data (and we don't
      have any other grounds to use it).
    * We've unlawfully processed your personal data.
   
   
   TRANSFER/PORTABILITY
   
   You can find out more information on your right of data portability here.
   
   
   COMPLAIN TO THE DATA PROTECTION REGULATOR (ICO)
   
   We'd like the chance to resolve any complaints you have. However, you also
   have the right to complain to the UK data protection regulator (the 'ICO')
   about how we've used your personal data.
   
   
   MORE INFORMATION ON YOUR DATA PROTECTION RIGHTS
   
   The ICO website also contains more detail on the data protection rights
   mentioned above, or if you'd like to speak to us about these rights in more
   detail, see the 'how to contact us' section below.


 * HOW CAN I CONTACT TESCO ABOUT MY DATA?
   
   If you have any questions or complaints about how Tesco uses your personal
   data, please contact us.
   
   Phone:
   
   0800 50 5555
   
   0330 123 4055
   
   Mail:
   
   Tesco Customer Service Centre
   Baird Avenue
   Dundee
   DD1 9NF
   
   Email:
   
   DPO@Tesco.com
   
   This email address is only for data protection queries. We're unable to
   answer any other queries at this email address. If you'd like to get in touch
   for any other reason, please go to our contact us page.

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We reserve the right to change the policy at any time, so please check back
regularly to keep informed of updates to this Policy.

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