help.9now.com.au
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Submitted URL: http://help.9now.com.au/hc/en-us/requests/new
Effective URL: https://help.9now.com.au/hc/en-us/requests/new
Submission: On November 14 via manual from IL — Scanned from AU
Effective URL: https://help.9now.com.au/hc/en-us/requests/new
Submission: On November 14 via manual from IL — Scanned from AU
Form analysis 2 forms found in the DOM
GET /hc/en-us/search
<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
aria-label="Search">
<input type="submit" name="commit" value="Search">
</form>POST /hc/en-us/requests
<form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="hidden"
name="authenticity_token" value="hc:requests:client:pIoqs0tLJilNYbck5_x6zORMUGyUG3HtNdpfhvVWSpzAyxs9dNuI5SpF2d3j8ZAg-IqLIjDT0r0nlUMA7VCfWg" data-hc-status="ready">
<input type="hidden" name="request[ticket_form_id]" id="request_ticket_form_id" value="360000020815" autocomplete="off">
<div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Your email address</label>
<input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true">
</div>
<div class="form-field string required request_custom_fields_7214714694799">
<label id="request_custom_fields_7214714694799_label" for="request_custom_fields_7214714694799">Your first name</label>
<input type="text" name="request[custom_fields][7214714694799]" id="request_custom_fields_7214714694799" aria-required="true" aria-labelledby="request_custom_fields_7214714694799_label">
</div>
<div class="form-field string required request_custom_fields_7214683656591">
<label id="request_custom_fields_7214683656591_label" for="request_custom_fields_7214683656591">Your surname</label>
<input type="text" name="request[custom_fields][7214683656591]" id="request_custom_fields_7214683656591" aria-required="true" aria-labelledby="request_custom_fields_7214683656591_label">
</div>
<div class="form-field string required request_custom_fields_360000094935">
<label id="request_custom_fields_360000094935_label" for="request_custom_fields_360000094935">What can we help you with?</label>
<input type="hidden" name="request[custom_fields][360000094935]" id="request_custom_fields_360000094935" value="i_can_t_create_an_account" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I can't create an account","value":"i_can_t_create_an_account","selected":true},{"label":"I can't sign in","value":"i_can_t_sign_in"},{"label":"Videos won't start","value":"videos_won_t_start"},{"label":"Video keeps stopping and starting","value":"video_keeps_stopping_and_starting"},{"label":"I have a problem with my device","value":"i_have_a_problem_with_my_device"},{"label":"Ad feedback","value":"advertisements_repeat_or_too_loud"},{"label":"TV shows you'd like to suggest","value":"tv_shows_you_d_like_to_suggest"},{"label":"Features you'd like to suggest","value":"features_you_d_like_to_suggest"},{"label":"Other issue","value":"other_issue"}]"
aria-required="true"
aria-labelledby="request_custom_fields_360000094935_label"><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_q1c53r802" aria-required="true" aria-labelledby="request_custom_fields_360000094935_label" style="max-width: 100%;">I can't create an account</a>
</div>
<div class="form-field string required request_custom_fields_360000096536">
<label id="request_custom_fields_360000096536_label" for="request_custom_fields_360000096536">On what platform or device are you experiencing the issue?</label>
<input type="hidden" name="request[custom_fields][360000096536]" id="request_custom_fields_360000096536" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Laptop/ desktop computer","value":"laptop/_desktop_computer"},{"label":"Apple iPhone or iPad","value":"ios_smartphone_or_tablet__apple_"},{"label":"Android smartphone or tablet","value":"android_smartphone_or_tablet"},{"label":"Android TV","value":"android_tv_"},{"label":"Apple TV","value":"apple_tv"},{"label":"Chromecast","value":"chromecast"},{"label":"Fetch TV","value":"fetch_tv"},{"label":"Foxtel IQ","value":"foxtel_iq"},{"label":"Hisense TV","value":"hisense_tv"},{"label":"LG Smart TV","value":"lg_smart_tv"},{"label":"Telstra TV","value":"telstra_tv"},{"label":"Samsung Smart TV","value":"samsung_smart_tv"},{"label":"FreeviewPlus","value":"freeviewplus"},{"label":"Device not listed","value":"device_not_listed"}]"
aria-required="true" aria-labelledby="request_custom_fields_360000096536_label"
value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_1pwbprcga" aria-required="true" aria-labelledby="request_custom_fields_360000096536_label" style="max-width: 100%;">-</a>
</div>
<div class="form-field string optional request_custom_fields_360000052355">
<label id="request_custom_fields_360000052355_label" for="request_custom_fields_360000052355">If possible what is the make or model of device or operating system?</label>
<input type="text" name="request[custom_fields][360000052355]" id="request_custom_fields_360000052355" aria-required="false" aria-describedby="request_custom_fields_360000052355_hint" aria-labelledby="request_custom_fields_360000052355_label">
<p id="request_custom_fields_360000052355_hint">e.g Samsung Smart TV 2016 model or Apple iOS 13.1 Android 6.1.2</p>
</div>
<div class="form-field text required request_description">
<label id="request_description_label" for="request_description">Description</label>
<textarea name="request[description]" id="request_description" aria-required="true" aria-describedby="request_description_hint" aria-labelledby="request_description_label"></textarea><input type="hidden" name="request[description_mimetype]"
id="request_description_mimetype" value="text/plain" style="display: none;" autocomplete="off">
<p id="request_description_hint">Please enter the details of your request. A member of our support staff will respond as soon as possible.</p>
</div>
<script data-conditional-fields="[]"></script>
<div class="form-field">
<label for="request-attachments"> Attachments </label>
<div id="upload-dropzone" class="upload-dropzone">
<input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]"
data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error">
<span>
<a>Add file</a> or drop files here </span>
</div>
<div id="upload-error" class="notification notification-error notification-inline" style="display: none;">
<span data-upload-error-message=""></span>
</div>
<ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul>
<script type="text/html" id="upload-template">
<li class="upload-item" data-upload-item>
<a class="upload-link" target="_blank" data-upload-link></a>
<p class="upload-path" data-upload-path></p>
<p class="upload-path" data-upload-size></p>
<p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p>
<span class="upload-remove" data-upload-remove></span>
<div class="upload-progress" data-upload-progress></div>
<input type="hidden">
</li>
</script>
</div>
<footer><input type="submit" name="commit" value="Submit"></footer>
</form>Text Content
Help Contact Us 1. 9Now Help 2. Contact Us CONTACT US Your email address Your first name Your surname What can we help you with? I can't create an account On what platform or device are you experiencing the issue? - If possible what is the make or model of device or operating system? e.g Samsung Smart TV 2016 model or Apple iOS 13.1 Android 6.1.2 Description Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments Add file or drop files here © 2016 Nine Entertainment Co. * About * Help * Ways to Watch * Privacy Policy