my.refinitiv.com
Open in
urlscan Pro
143.204.215.14
Public Scan
URL:
https://my.refinitiv.com/content/mytr/en/productsupport.html?elqTrackId=14BE36145B0333FF7AC4254BD768D1ED&elq=92a7d8f29497...
Submission: On April 25 via manual from DE — Scanned from GB
Submission: On April 25 via manual from DE — Scanned from GB
Form analysis 2 forms found in the DOM
GET /content/mytr/en/searchpage.html
<form id="searchform" action="/content/mytr/en/searchpage.html" method="GET">
<input type="hidden" name="_charset_" value="UTF-8">
<input type="hidden" name="searchLanguage" value="en-us">
<div class="input-group col-md-12">
<input type="text" class="form-control input-lg search-box paragraph m" id="q" name="q" autocomplete="off" placeholder="Search Products, Resources, ...">
<span class="input-group-btn">
<button class="btn btn-default btn-lg" type="button" onclick="redirectPage()">
<img src="/etc/designs/myrefinitiv/clientlibs/icons/grey/search.svg">
</button>
</span>
<input type="hidden" name="sp_cs" value="UTF-8">
<input type="hidden" name="sp_k" id="sp_k" value="myrefinitiv-unauth-prod">
</div>
</form>Name: productSupportForm — POST
<form data-form-validate="true" action="" id="productSupportForm" class="getsupport-form" name="productSupportForm" method="post" accept-charset="UTF-8" novalidate="novalidate">
<input type="hidden" name="_charset_" value="UTF-8">
<input type="hidden" name="Type" value="Incident">
<input type="hidden" name="CaseType" value="Incident">
<div class="notice-alert-cover notice-padding col-lg-12 col-md-12 col-sm-12 col-xs-12" style="display: block;">
<div class="notice-alert">
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/notice-alert/clientlibs.min.38c944615ef42c2527b61dc0d7f0f550.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/notice-alert/clientlibs.min.js"></script>
<div class="notice-alert-main" style="display: none;">
<div class="eyebrow grey-dark">Notice</div>
<div class="heading xs bold">Register or Sign In</div>
<div class="paragraph m desc-margin">
<p><b><u><a href="/content/mytr/en/register.html" target="_blank">Register</a></u></b> or <a href="/content/mytr/en/signin.html" target="_blank"><b><u>Sign In</u></b></a> to raise and track tickets, view notifications, access invoices
and much more.</p>
</div>
</div>
</div>
</div>
<div class="formType-cover form-content-body form-content-body-initial">
<div class="additionalFields">
<div>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-software-download-refinitiv/additionalFields/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-product-support-refinitiv-co/additionalFields/clientlibs.min.js"></script>
<script src="/etc.clientlibs/myrefinitiv/components/legacy/form/rac-product-support-refinitiv/additionalFields/clientlibs.min.js"></script>
</div>
<div>
<input type="hidden" name="Status" id="productSupportForm-hidden-status" value="New">
<input type="hidden" name="Origin" id="productSupportForm-hidden-origin" value="Contact Us">
<input type="hidden" name="UserId" id="productSupportForm-hidden-userId" value="">
<input type="hidden" name="CustCountry" id="productSupportForm-hidden-custCountry" value="">
<input type="hidden" name="CaseDescription" id="productSupportForm-hidden-caseDescription" value="">
<input type="hidden" name="CustContentSet" id="productSupportForm-hidden-custContentSet" value="">
<input type="hidden" name="PageCountry" id="productSupportForm-hidden-pagecountry" value="">
<input type="hidden" name="FormName" id="productSupportForm-hidden-formName" value="">
<input type="hidden" name="phoneNo" id="productSupportForm-hidden-phoneNo" value="">
<input type="hidden" name="contactid" id="productSupportForm-hidden-contactid" value="">
<input type="hidden" name="altphoneNo" id="productSupportForm-hidden-altphoneNo" value="">
<input type="hidden" name="accountno" id="productSupportForm-hidden-accountNo" value="">
</div>
</div>
<div class="label">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/label/clientlibs.min.9bebe1343b88970b6c7c8fd42b267b34.css" type="text/css">
</div>
<div class="saved-product-content hidden">
<div>
<span id="alignleft"> This is a saved product & content support</span>
</div>
</div>
<div class="confdiv label-wrapper" id="label">
<p class="eyebrow grey hidden"></p>
<p class="paragraph m label-subheading" name="label" id="label">Product and Content</p>
<div>
<div></div>
<a class="start-again" href="/content/mytr/en/helpandsupport.html">
<button type="button" class="btn-pill-secondary small track-custom-clicks" data-link-type="Start again" data-link-text="productsupport">
<span class="regular">Start again
</span>
</button>
</a>
</div>
</div>
</div>
<div class="radiolist">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/radiolist/clientlibs.min.4b5a5e45f66f2251706354ca76285b95.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/radiolist/clientlibs.min.js"></script>
</div>
<div></div>
<div class="confdiv " id="radiolist">
<p id="radiolist-multifield" style="display:none">[{"label":"frequent","content":["{\"title\":\"i-need-help-using-the-product\",\"value\":\"I need help using the product\"}","{\"title\":\"i-need-help-understanding\",\"value\":\"I need help
understanding content within the product\"}","{\"title\":\"i-cannot-find-content-i-am-looking-for\",\"value\":\"I cannot find content I am looking for\"}","{\"title\":\"i-cannot-access-the-product\",\"value\":\"I cannot access the
product\"}"],"userRole":[]},{"label":"content","content":["{\"title\":\"i-believe-content-is-incorrect-or-incomplete\",\"value\":\"I believe content is incorrect or
incomplete\"}","{\"title\":\"i-cannot-access-specific-content-within-the-product\",\"value\":\"I cannot access specific content within the product\"}","{\"title\":\"i-believe-content-updates-are-slow\",\"value\":\"I believe content updates
are slow\"}"],"userRole":[]},{"label":"product","content":["{\"title\":\"the-product-does-not-work-as-expected\",\"value\":\"The product does not work as expected\"}","{\"title\":\"i-need-help-with-an-installation-or-upgrade\",\"value\":\"I
need help with an installation and upgrade\"}","{\"title\":\"the-product-has-crashed-or-frozen\",\"value\":\"The product has crashed or frozen\"}","{\"title\":\"i-cannot-reset-my-password\",\"value\":\"I cannot reset my
password\"}","{\"title\":\"i-have-connectivity-issues\",\"value\":\"I have connectivity issue\"}","{\"title\":\"the-product-is-slow\",\"value\":\"The product is
slow\"}","{\"title\":\"i-cannot-submit-an-order-or-confirm-a-trade\",\"value\":\"I cannot submit an order or confirm a trade\"}","{\"title\":\"i-have-a-question-about-an-order-or-trade\",\"value\":\"I have a question about an order or
trade\"}","{\"title\":\"I need help with Refinitiv Access\",\"value\":\"I need help with Refinitiv Access\"}"],"userRole":[]}]</p>
<p id="generic_radiolist_name" style="display:none">radiolist</p>
<div class="QueryDiv" id="radiolist-QueryDiv">
<div id="radiolist-querylist" class="symptom-list">
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">FREQUENT</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic1" title="i-need-help-using-the-product" value="I need help using the product"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic1" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help using the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic2" title="i-need-help-understanding"
value="I need help understanding content within the product" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic2" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help understanding content within the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic3" title="i-cannot-find-content-i-am-looking-for"
value="I cannot find content I am looking for" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic3" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot find content I am looking for</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic4" title="i-cannot-access-the-product" value="I cannot access the product"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic4" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot access the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div>
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">CONTENT</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic5" title="i-believe-content-is-incorrect-or-incomplete"
value="I believe content is incorrect or incomplete" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic5" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I believe content is incorrect or incomplete</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic6" title="i-cannot-access-specific-content-within-the-product"
value="I cannot access specific content within the product" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic6" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot access specific content within the product</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic7" title="i-believe-content-updates-are-slow"
value="I believe content updates are slow" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic7" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I believe content updates are slow</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div>
<div class="symptom-typeBox content-spacing">
<div class="eyebrow grey radioWrapper symptom-heading">PRODUCT</div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic8" title="the-product-does-not-work-as-expected"
value="The product does not work as expected" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic8" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">The product does not work as expected</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic9" title="i-need-help-with-an-installation-or-upgrade"
value="I need help with an installation and upgrade" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic9" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help with an installation and upgrade</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic10" title="the-product-has-crashed-or-frozen"
value="The product has crashed or frozen" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic10" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">The product has crashed or frozen</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic11" title="i-cannot-reset-my-password" value="I cannot reset my password"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic11" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot reset my password</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic12" title="i-have-connectivity-issues" value="I have connectivity issue"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic12" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I have connectivity issue</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic13" title="the-product-is-slow" value="The product is slow"
class="hiddenCheck"><label for="productSupportForm-radio-supportTopic13" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">The product is slow</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic14" title="i-cannot-submit-an-order-or-confirm-a-trade"
value="I cannot submit an order or confirm a trade" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic14" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I cannot submit an order or confirm a trade</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic15" title="i-have-a-question-about-an-order-or-trade"
value="I have a question about an order or trade" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic15" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I have a question about an order or trade</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
<div class=" radioWrapper"><label class="paragraph m regular label-content"><input type="radio" name="radiolist" id="productSupportForm-radio-supportTopic16" title="I need help with Refinitiv Access"
value="I need help with Refinitiv Access" class="hiddenCheck"><label for="productSupportForm-radio-supportTopic16" class="customCheck"></label>
<div class="symptom-selected"><span class="query-name">I need help with Refinitiv Access</span></div>
<div class="symptom-image"><img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow"></div>
</label></div>
</div><label for="radiolist" class="list" style="display:none;"></label>
</div>
</div>
<label for="radiolist" class="error"></label>
<div class="SelecetedQuery-field supportQueryTypeDiv" id="radiolist-supportQueryTypeDiv" style="display: none;">
<span class="paragraph m" id="editQuery">
<span class="Query" id="radiolist-selectedQuery"></span>
</span>
<div class="select-query symptom-image">
<img class="rightArrow" src="/etc/designs/myrefinitiv/clientlibs/icons/blue-border/close.svg" alt="rightArrow">
</div>
</div>
</div>
<script>
var currentnode = "generic_radiolist";
var data1 = $('#' + currentnode + '_name').text();
var formName = "productSupportForm";
(function() {
var qlist = data1;
var multi = $('#' + qlist + '-multifield').text();
var itr = JSON.parse(multi);
var count = 0;
var content;
for (var i in itr) {
if (i < itr.length) {
var currentUserRoles = getUserRole();
var userRoles = itr[i].userRole || [];
var userDetail = getUserDetail(currentUserRoles, userRoles);
if (userDetail.hasUserRole) {
createRadioList(itr[i]);
}
}
}
if (count == 1) {
$('input[name="' + qlist + '"]').prop("checked", true);
$('#' + qlist).find('.Query').text(Granite.I18n.get(content.title));
$('#' + qlist).find('.supportQueryTypeDiv').css('display', 'block');
$('#' + qlist).find('.QueryDiv').css('display', 'none');
}
function createRadioList(radioList) {
var lab = radioList.label;
var str = "";
str += '<div class="symptom-typeBox content-spacing"><div class="eyebrow grey radioWrapper symptom-heading">' + Granite.I18n.get(lab) + '</div>';
for (var j in radioList.content) {
if (j < radioList.content.length) {
count++;
content = JSON.parse(radioList.content[j]);
str += '<div class=" radioWrapper">';
str += '<label class="paragraph m regular label-content">';
str += '<input type="radio" name="' + qlist + '" id="' + formName + '-radio-supportTopic' + count + '" title="' + content.title + '" value="' + content.value + '" class="hiddenCheck">';
str += '<label for="' + formName + '-radio-supportTopic' + count + '" class="customCheck"></label>';
str += '<div class="symptom-selected">';
str += '<span class="query-name">' + Granite.I18n.get(content.title) + '</span>';
str += '</div>';
str += '<div class="symptom-image">';
str += '<img class="symptom-arrow" src="/etc/designs/myrefinitiv/clientlibs/icons/dark-grey/arrow-right.svg" alt="rightArrow">';
str += '</div>';
str += '</label>';
str += '</div>';
}
}
str += '</div>';
$(str).insertBefore("#" + qlist + "-querylist .list");
}
})();
</script>
</div>
<div class="product-dropdown">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/product-dropdown/clientlibs.min.8d97cd9737fe5018998024a4b108768a.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/product-dropdown/clientlibs.min.js"></script>
</div>
<div></div>
<div class="confdiv prodDropdown label-wrapper content-spacing" id="product-dropdown" style="display: none;">
<p class="paragraph m products-dropdown" for="product-dropdown">Product</p>
<p id="changeToLabel" style="display:none">true</p>
<p id="servletpath" style="display:none">/bin/mytr/getmyproducts</p>
<p id="pagepath" style="display:none">content/mytr/en/product</p>
<p id="product-dropdown-form-id" class="hidden">productSupportForm</p>
<input class="productId" type="text" name="productId" id="productSupportForm-dropdown-productId" value="">
<div class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="DropdownBox">
<span class="select-box paragraph m" id="productSupportForm-dropDown-SearchVal" data-bind="label" value="none">Select Product</span>
</button>
<ul class="dropdown-menu prod" role="menu" id="productSupportForm-yourProduct">
<input class="typeahead" type="text" id="js-typeAhead" placeholder="Search Products">
<li id="myproductList" style="display: none;">
<span>My Products</span>
<ul class="my-productList" id="myUL"></ul>
</li>
<li id="allproductList">
<span>All Products</span>
<ul class="all-productList" id="allUL">
<li data-value="01t400000042LnuAAE" value="ASSET4 ESG Datafeed Comprehensive" class="paragraph m">ASSET4 ESG Datafeed Comprehensive</li>
<li data-value="01t400000042LnvAAE" value="ASSET4 ESG Datafeed Core" class="paragraph m">ASSET4 ESG Datafeed Core</li>
<li data-value="01t400000042LnwAAE" value="ASSET4 ESG Datafeed Premium" class="paragraph m">ASSET4 ESG Datafeed Premium</li>
<li data-value="01t400000042LnxAAE" value="ASSET4 ESG Datafeed Standard Basic" class="paragraph m">ASSET4 ESG Datafeed Standard Basic</li>
<li data-value="01t400000042LnyAAE" value="ASSET4 ESG Datafeed Standard Enhanced" class="paragraph m">ASSET4 ESG Datafeed Standard Enhanced</li>
<li data-value="01t400000042LntAAE" value="ASSET4 assetmasterProfessional" class="paragraph m">ASSET4 assetmasterProfessional</li>
<li data-value="01t1W000008rgxBQAQ" value="Academy – Certification" class="paragraph m">Academy – Certification</li>
<li data-value="01t400000042LnnAAE" value="Adfin++ Analytics" class="paragraph m">Adfin++ Analytics</li>
<li data-value="01t8Z00000Bkkx7QAB" value="Advanced Trade Execution" class="paragraph m">Advanced Trade Execution</li>
<li data-value="01t40000004Y4YXAA0" value="Avox Managed Data Service" class="paragraph m">Avox Managed Data Service</li>
<li data-value="01t400000042Lo3AAE" value="BB Bond" class="paragraph m">BB Bond</li>
<li data-value="01t400000042Lo0AAE" value="Banker Excel Add-In" class="paragraph m">Banker Excel Add-In</li>
<li data-value="01t400000043Z9vAAE" value="Baseline Direct" class="paragraph m">Baseline Direct</li>
<li data-value="01t400000042Lo4AAE" value="CDBU - Centralised Data Backup Unit" class="paragraph m">CDBU - Centralised Data Backup Unit</li>
<li data-value="01t8Z00000Bl2TfQAJ" value="Climate for Asset Managers - Data Platform Bulk Feed" class="paragraph m">Climate for Asset Managers - Data Platform Bulk Feed</li>
<li data-value="01t8Z00000Bl2UHQAZ" value="Climate for Investment Banking - Data Platform Bulk Feed" class="paragraph m">Climate for Investment Banking - Data Platform Bulk Feed</li>
<li data-value="01t8Z00000Bl2UMQAZ" value="Climate for Wealth - Data Platform Bulk Feed" class="paragraph m">Climate for Wealth - Data Platform Bulk Feed</li>
<li data-value="01t1W000009TIkPQAW" value="Compliance Desktop" class="paragraph m">Compliance Desktop</li>
<li data-value="01t400000042Lo7AAE" value="Customer Answer Zone" class="paragraph m">Customer Answer Zone</li>
<li data-value="01t400000042Lo8AAE" value="Customer Zone" class="paragraph m">Customer Zone</li>
<li data-value="01t400000042LoJAAU" value="DBU - Data Backup Unit" class="paragraph m">DBU - Data Backup Unit</li>
<li data-value="01t400000042LoKAAU" value="DCS IP - Data Contributions Server - IP" class="paragraph m">DCS IP - Data Contributions Server - IP</li>
<li data-value="01t4000000831CdAAI" value="Data Cloud API" class="paragraph m">Data Cloud API</li>
<li data-value="01t8Z00000A6lBHQAZ" value="Data Exploration" class="paragraph m">Data Exploration</li>
<li data-value="01t40000004Y9YuAAK" value="Data Model Discovery" class="paragraph m">Data Model Discovery</li>
<li data-value="01t400000042LoIAAU" value="DataWorks Plus" class="paragraph m">DataWorks Plus</li>
<li data-value="01t400000042LprAAE" value="Datawatch (formerly Panopticon)" class="paragraph m">Datawatch (formerly Panopticon)</li>
<li data-value="01t8Z00000Bl5OjQAJ" value="Digital Onboarding" class="paragraph m">Digital Onboarding</li>
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<p class="paragraph m " for="name">Name</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="name" id="productSupportForm-textbox-name" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="name">Name</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="name-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="email-textfield">
<div class="confdiv field-spacing" id="email" data-component-type="textfield">
<div id="text-email">
<p class="paragraph m " for="email">Email</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="email" id="productSupportForm-textbox-email" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="email">Email</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="email-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="dropdown">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/dropdown/clientlibs.min.991a0d28ba91cc240f6722257d99366b.css" type="text/css">
</div>
<div class="modal-backdrop fade in" id="background-fade" style="display: none; overflow-y: hidden;"></div>
<div class="confdiv field-spacing" id="country">
<div id="country-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-country" style="display:none">/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-country" style="display:none">true</div>
<div id="dropdown-type-country" style="display:none"></div>
<div id="selectVal-country" style="display:none">Select Country</div>
<p id="country_name" class="" style="display:none">country</p>
<div class="field-spacing" id="dropdown-country">
<p class="paragraph m">Country or region</p>
<div>
<select name="country" class="text-field paragraph m generic-select" id="productSupportForm-dropdown-country">
<option selected="true" value="none" disabled="" class="paragraph m">Select Country</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Aruba">Aruba</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Bouvet Island">Bouvet Island</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="Brunei Darussalam">Brunei Darussalam</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Island">Christmas Island</option>
<option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Congo, The Democratic Republic of the">Congo, The Democratic Republic of the</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Cote D'Ivoire">Cote D'Ivoire</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="French Guiana">French Guiana</option>
<option value="French Polynesia">French Polynesia</option>
<option value="French Southern Territories">French Southern Territories</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guernsey ">Guernsey</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guinea">Guinea</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard and McDonald Islands">Heard and McDonald Islands</option>
<option value="Holy See (Vatican City State)">Holy See (Vatican City State)</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong">Hong Kong</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran (Islamic Republic Of">Iran (Islamic Republic Of)</option>
<option value="Iraq">Iraq</option>
<option value="Ireland">Ireland</option>
<option value="Isle of Man">Isle of Man</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jersey">Jersey</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea, Democratic People's Rep">Korea, Democratic People's Rep</option>
<option value="Korea, Republic of">Korea, Republic of</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Lao People's Democratic Rep">Lao People's Democratic Rep</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libyan Arab Jamahiriya">Libyan Arab Jamahiriya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macau">Macau</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mayotte">Mayotte</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia, Federated States">Micronesia, Federated States</option>
<option value="Moldova, Republic of">Moldova, Republic of</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar">Myanmar</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="Netherlands">Netherlands</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestinian Territory, Occupied">Palestinian Territory</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Republic of North Macedonia">Republic of North Macedonia</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Martin">Saint Martin</option>
<option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia and Montenegro">Serbia and Montenegro</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leon</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Korea">South Korea</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St Vincent and the Grenadines">St Vincent and the Grenadines</option>
<option value="Sth Georgia & Sth Sandwich Is">Sth Georgia & Sth Sandwich Is</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Syrian Arab Republic">Syrian Arab Republic</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania, United Republic of">Tanzania, United Republic of</option>
<option value="Thailand">Thailand</option>
<option value="Timor-Leste">Timor-Leste</option>
<option value="Togo">Togo</option>
<option value="Tokelau">Tokelau</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands">Turks and Caicos Island</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States">United States</option>
<option value="Uruguay">Uruguay</option>
<option value="US Minor Outlying Islands">US Minor Outlying Islands</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Virgin Islands (British)">Virgin Islands (British)</option>
<option value="Virgin Islands (U.S.)">Virgin Islands (U.S.)</option>
<option value="Wallis and Futuna Islands">Wallis and Futuna Islands</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Yemen">Yemen</option>
<option value="Yugoslavia">Yugoslavia</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select>
</div>
</div>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="country-selectedQuery"></span>
</span>
</div>
</div>
<div>
<script src="/etc.clientlibs/refinitiv-common/components/content/form/dropdown/clientlibs.min.js"></script>
</div>
<script>
var currentnode = "country";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="checkbox">
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/checkbox/clientlibs.min.b8a1c83b312b48878d63749f909765fc.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/checkbox/clientlibs.min.js"></script>
</div>
<div></div>
<div class="confdiv field-spacing" id="onbehalf" style="display: none;">
<p id="generic_checkbox_behalf_name" class="" style="display:none">onbehalf</p>
<p id="onbehalf-multifield" style="display:none">[{ "title":"Yes, raise this ticket for someone else", "disablecheck":false, "checkaction":false }]</p>
<div id="trackUser">
<p class="paragraph m">On behalf of a customer?</p>
<p class="optionalInfo paragraph s"></p>
<p class="checkboxmargin" id="onbehalf-outputresult"></p>
<div class="radio checkboxWrapper validateNext"><label class="paragraph m regular"><input type="checkbox" name="onbehalf-1" id="productSupportForm-checkbox-onbehalf-1" class="checkemail-checkbox " style="height: 0px;"><label
for="productSupportForm-checkbox-onbehalf-1" class="customCheck"></label>
<div class="checkbox-title">Yes, raise this ticket for someone else</div>
</label></div>
<p></p>
</div>
</div>
<script>
var currentnode = "generic_checkbox_behalf";
var data1 = $('#' + currentnode + '_name').text();
var formName = "productSupportForm";
(function() {
var checklist = data1;
var multi = $('#' + checklist + '-multifield').text();
var iterator = JSON.parse(multi);
var disable = "";
var count = 0;
for (var i in iterator) {
if (i < iterator.length) {
var str = "";
var disable = "";
var check = "";
count++;
if (iterator[i].boundaryOptions == 'no') {
str += '<div>';
} else {
str += '<div class="radio checkboxWrapper validateNext">';
}
if (iterator[i].checkedOptions == 'yes') {
check = "checked";
}
str += '<label class="paragraph m regular">';
if (iterator[i].disablecheck === true) {
disable = "disabled";
check = "checked";
}
str += '<input type="checkbox" name="' + checklist + '-' + count + '" id="' + formName + '-checkbox-' + checklist + '-' + count + '" class="checkemail-checkbox "' + disable + ' ' + check + '>';
var checkbox_sublabel = iterator[i].sublabeltext;
if (checkbox_sublabel != undefined && checkbox_sublabel.length > 0) {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') +
'<div style="padding-left:30px" class="checkboxsublabel">' + iterator[i].sublabeltext + '</div>' + '</div></label>';
} else {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') + '</div></label>';
}
str += '</div>';
if (iterator[i].checkaction === true) {
str += '<div class="triangle">';
str += '<input type="text" name="checkbox' + count + '" id="' + formName + '-textfield-' + checklist + '-' + count + '" class="inputboxWrapper" value="">';
str += '</div>';
}
$('#' + checklist + '-outputresult').append(str);
}
$('.triangle').css("display", "none");
$('#' + formName + '-checkbox-' + checklist + '-' + count).css("height", 0);
}
})();
</script>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="customer_email-textfield">
<div class="confdiv field-spacing" id="customer_email" data-component-type="textfield">
<div id="text-customer_email">
<p class="paragraph m " for="customer_email">Customer's email</p>
<p class="paragraph s"></p>
<input class="paragraph m text-field" type="text" name="customer_email" id="productSupportForm-textbox-customer_email" autocomplete="off">
</div>
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="customer_email">Customer's email</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="customer_email-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="dropdown">
<div>
<div>
</div>
<div class="modal-backdrop fade in" id="background-fade"></div>
<div class="confdiv field-spacing" id="customer_country">
<div id="customer_country-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-customer_country" style="display:none">/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-customer_country" style="display:none">true</div>
<div id="dropdown-type-customer_country" style="display:none"></div>
<div id="selectVal-customer_country" style="display:none">Select Country</div>
<p id="customer_country_name" class="" style="display:none">customer_country</p>
<div class="field-spacing" id="dropdown-customer_country">
<p class="paragraph m">Customer's country</p>
<div>
<select name="customer_country" class="text-field paragraph m generic-select" id="productSupportForm-dropdown-customer_country">
<option selected="true" value="none" disabled="" class="paragraph m">Select Country</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Aruba">Aruba</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Bouvet Island">Bouvet Island</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="Brunei Darussalam">Brunei Darussalam</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Island">Christmas Island</option>
<option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Congo, The Democratic Republic of the">Congo, The Democratic Republic of the</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Cote D'Ivoire">Cote D'Ivoire</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="French Guiana">French Guiana</option>
<option value="French Polynesia">French Polynesia</option>
<option value="French Southern Territories">French Southern Territories</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guernsey ">Guernsey</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guinea">Guinea</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard and McDonald Islands">Heard and McDonald Islands</option>
<option value="Holy See (Vatican City State)">Holy See (Vatican City State)</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong">Hong Kong</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran (Islamic Republic Of">Iran (Islamic Republic Of)</option>
<option value="Iraq">Iraq</option>
<option value="Ireland">Ireland</option>
<option value="Isle of Man">Isle of Man</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jersey">Jersey</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea, Democratic People's Rep">Korea, Democratic People's Rep</option>
<option value="Korea, Republic of">Korea, Republic of</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Lao People's Democratic Rep">Lao People's Democratic Rep</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libyan Arab Jamahiriya">Libyan Arab Jamahiriya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macau">Macau</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mayotte">Mayotte</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia, Federated States">Micronesia, Federated States</option>
<option value="Moldova, Republic of">Moldova, Republic of</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar">Myanmar</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="Netherlands">Netherlands</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestinian Territory, Occupied">Palestinian Territory</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Republic of North Macedonia">Republic of North Macedonia</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Martin">Saint Martin</option>
<option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia and Montenegro">Serbia and Montenegro</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leon</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Korea">South Korea</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St Vincent and the Grenadines">St Vincent and the Grenadines</option>
<option value="Sth Georgia & Sth Sandwich Is">Sth Georgia & Sth Sandwich Is</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Syrian Arab Republic">Syrian Arab Republic</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania, United Republic of">Tanzania, United Republic of</option>
<option value="Thailand">Thailand</option>
<option value="Timor-Leste">Timor-Leste</option>
<option value="Togo">Togo</option>
<option value="Tokelau">Tokelau</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands">Turks and Caicos Island</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States">United States</option>
<option value="Uruguay">Uruguay</option>
<option value="US Minor Outlying Islands">US Minor Outlying Islands</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Virgin Islands (British)">Virgin Islands (British)</option>
<option value="Virgin Islands (U.S.)">Virgin Islands (U.S.)</option>
<option value="Wallis and Futuna Islands">Wallis and Futuna Islands</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Yemen">Yemen</option>
<option value="Yugoslavia">Yugoslavia</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select>
</div>
</div>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="customer_country-selectedQuery"></span>
</span>
</div>
</div>
<div>
</div>
<script>
var currentnode = "customer_country";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="textarea-co">
<div>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/textarea-co/clientlibs.min.77bb310b1a6ae5d9c765ace7aaaa0c3d.css" type="text/css">
</div>
<div id="helpToUser" class="field-spacing">
<p class="paragraph m">How can we help you?</p>
<div class="comment-section-new">
<textarea id="productSupportForm-textarea-helptext" class="postComment-new" name="helptext" placeholder="Type a comment"></textarea>
</div>
<label class="error" for="productSupportForm-textarea-helptext"></label>
</div>
</div>
<script>
var height = "";
var width = "";
$('.comment-section-new').css("width", width);
$('.comment-section-new').css("height", height);
</script>
</div>
<div class="dropdown">
<div>
<div>
</div>
<div class="modal-backdrop fade in" id="background-fade"></div>
<div class="confdiv field-spacing" id="contentSet">
<div id="contentSet-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-contentSet" style="display:none">/content/mytr/en/productsupport/ContentSet/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-contentSet" style="display:none"></div>
<div id="dropdown-type-contentSet" style="display:none"></div>
<div id="selectVal-contentSet" style="display:none">Please Select</div>
<p id="dropdown_name" class="" style="display:none">contentSet</p>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="contentSet-selectedQuery"></span>
</span>
</div>
</div>
<div>
</div>
<script>
var currentnode = "dropdown";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="textfield">
<div>
<div>
</div>
<div id="identifier-textfield">
<div class="confdiv field-spacing" id="identifier" data-component-type="textfield">
</div>
<div class="selected-label" style="display:none">
<p class="paragraph m " for="identifier">Identifier</p>
<p class="ui-paragraph ui-paragraph--md ui-paragraph--medium">
<span class="textfield-label" id="identifier-selectedQuery"></span>
</p>
</div>
</div>
</div>
</div>
<div class="checkbox">
<div>
</div>
<div></div>
<script>
var currentnode = "generic_checkbox";
var data1 = $('#' + currentnode + '_name').text();
var formName = "productSupportForm";
(function() {
var checklist = data1;
var multi = $('#' + checklist + '-multifield').text();
var iterator = JSON.parse(multi);
var disable = "";
var count = 0;
for (var i in iterator) {
if (i < iterator.length) {
var str = "";
var disable = "";
var check = "";
count++;
if (iterator[i].boundaryOptions == 'no') {
str += '<div>';
} else {
str += '<div class="radio checkboxWrapper validateNext">';
}
if (iterator[i].checkedOptions == 'yes') {
check = "checked";
}
str += '<label class="paragraph m regular">';
if (iterator[i].disablecheck === true) {
disable = "disabled";
check = "checked";
}
str += '<input type="checkbox" name="' + checklist + '-' + count + '" id="' + formName + '-checkbox-' + checklist + '-' + count + '" class="checkemail-checkbox "' + disable + ' ' + check + '>';
var checkbox_sublabel = iterator[i].sublabeltext;
if (checkbox_sublabel != undefined && checkbox_sublabel.length > 0) {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') +
'<div style="padding-left:30px" class="checkboxsublabel">' + iterator[i].sublabeltext + '</div>' + '</div></label>';
} else {
str += '<label for="' + formName + '-checkbox-' + checklist + '-' + count + '" class="customCheck"></label><div class="checkbox-title">' + Granite.I18n.get(iterator[i].title + '') + '</div></label>';
}
str += '</div>';
if (iterator[i].checkaction === true) {
str += '<div class="triangle">';
str += '<input type="text" name="checkbox' + count + '" id="' + formName + '-textfield-' + checklist + '-' + count + '" class="inputboxWrapper" value="">';
str += '</div>';
}
$('#' + checklist + '-outputresult').append(str);
}
$('.triangle').css("display", "none");
$('#' + formName + '-checkbox-' + checklist + '-' + count).css("height", 0);
}
})();
</script>
</div>
<div class="dropdown">
<div>
<div>
</div>
<div class="modal-backdrop fade in" id="background-fade"></div>
<div class="confdiv field-spacing" id="affectedUser">
<div id="affectedUser-dropdown-loader">
<div class="loader" style="display: none;"></div>
</div>
<p id="changeToLabel" style="display:none"></p>
<div id="path-affectedUser" style="display:none">/content/mytr/en/productsupport/Impact/_jcr_content/contentIparsys/generic_list.jsonlist.json</div>
<div id="sort-affectedUser" style="display:none"></div>
<div id="dropdown-type-affectedUser" style="display:none"></div>
<div id="selectVal-affectedUser" style="display:none">Please Select</div>
<p id="affecteduser_name" class="" style="display:none">affectedUser</p>
<div class="field-spacing" id="dropdown-affectedUser">
<p class="paragraph m">Who does this affect?</p>
<div>
<select name="affectedUser" class="text-field paragraph m generic-select" id="productSupportForm-dropdown-affectedUser">
<option selected="true" value="none" disabled="" class="paragraph m">Please Select</option>
<option value="3-Single User">Single user</option>
<option value="2-Multiple Users">Multiple users</option>
<option value="1-Whole Site">Whole site</option>
</select>
</div>
</div>
</div>
<div class="selected-label SelecetedQuery-field supportQueryTypeDiv" style="display:none">
<span class="paragraph m">
<span class="dropdown-label" id="affectedUser-selectedQuery"></span>
</span>
</div>
</div>
<div>
</div>
<script>
var currentnode = "affecteduser";
var data1 = $('#' + currentnode + '_name').text();
function predicateBy(prop) {
return function(a, b) {
if ((a[prop] + "").toLowerCase() > (b[prop] + "").toLowerCase()) {
return 1;
} else if ((a[prop] + "").toLowerCase() < (b[prop] + "").toLowerCase()) {
return -1;
}
return 0;
}
}
function dropDownSpinner(action) {
var getId = data1;
var getLoaderId = $('#' + getId + '-dropdown-loader');
if (action === 'show') {
$('#background-fade').show();
$('#background-fade').css('overflow-y', 'hidden');
getLoaderId.find('.loader').css('display', 'block');
} else {
$('#background-fade').hide();
$('.loader').css('display', 'none');
}
}
function commonDropDown() {
var id = data1;
var path = 'path-' + data1;
var sort = 'sort-' + data1;
var selectVal = 'selectVal-' + data1;
var dropdownTypeId = 'dropdown-type-' + data1;
var dropdownType = $('#' + dropdownTypeId).text();
var dropdown = $('#' + $('#dropdown-' + id).find('select').attr('id'));
dropdown.empty();
dropdown.append('<option selected="true" value="none" disabled class="paragraph m">' + Granite.I18n.get($('#' + selectVal).text()) + '</option>');
dropdown.prop('selectedIndex', 0);
const url = $('#' + path).text();
if (url) {
dropDownSpinner('show');
$.ajax({
type: 'GET',
url: url,
dataType: 'json',
async: false,
success: function(data) {
dropDownSpinner('hide');
if (dropdownType) {
genericDropdownState.fetchDynamicList({
json: data,
type: dropdownType,
dropdownElm: dropdown
});
} else {
if ($('#' + sort).text().toLowerCase() == 'true') {
data.sort(predicateBy("title"));
}
addDropdownList(data);
}
},
fail: (function() {
dropDownSpinner('hide');
})
});
} else if (dropdownType) {
var dynamicList = genericDropdownState.fetchDynamicList({
type: dropdownType
});
addDropdownList(dynamicList);
}
function addDropdownList(dropdownList) {
dropdown.find('option').not(':first').remove();;
$.each(dropdownList, function(key, entry) {
dropdown.append($('<option></option>').attr('value', entry.value).text(Granite.I18n.get(entry.title)));
});
}
}
(function() {
commonDropDown();
})();
</script>
</div>
<div class="live-chat-co">
<div class="child-div">
<script type="text/javascript" src="https://c.la5-c2-ia5.salesforceliveagent.com/content/g/js/56.0/deployment.js"></script>
<div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/live-chat-co/clientlibs.min.c8cab2ab7f2bce3440bf03f44ee87e12.css" type="text/css">
<script src="/etc.clientlibs/refinitiv-common/components/content/form/live-chat-co/clientlibs.min.js"></script>
</div>
<link rel="stylesheet" href="/etc.clientlibs/refinitiv-common/components/content/form/live-chat-co/clientlibs-style-1.min.2dd0135d97cd0b77d0d8ab2e8f5ddfb9.css" type="text/css">
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I believe content updates are slow
PRODUCT
The product does not work as expected
I need help with an installation and upgrade
The product has crashed or frozen
I cannot reset my password
I have connectivity issue
The product is slow
I cannot submit an order or confirm a trade
I have a question about an order or trade
I need help with Refinitiv Access
Product
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/bin/mytr/getmyproducts
content/mytr/en/product
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Select Product
* My Products
* All Products
* ASSET4 ESG Datafeed Comprehensive
* ASSET4 ESG Datafeed Core
* ASSET4 ESG Datafeed Premium
* ASSET4 ESG Datafeed Standard Basic
* ASSET4 ESG Datafeed Standard Enhanced
* ASSET4 assetmasterProfessional
* Academy – Certification
* Adfin++ Analytics
* Advanced Trade Execution
* Avox Managed Data Service
* BB Bond
* Banker Excel Add-In
* Baseline Direct
* CDBU - Centralised Data Backup Unit
* Climate for Asset Managers - Data Platform Bulk Feed
* Climate for Investment Banking - Data Platform Bulk Feed
* Climate for Wealth - Data Platform Bulk Feed
* Compliance Desktop
* Customer Answer Zone
* Customer Zone
* DBU - Data Backup Unit
* DCS IP - Data Contributions Server - IP
* Data Cloud API
* Data Exploration
* Data Model Discovery
* DataWorks Plus
* Datawatch (formerly Panopticon)
* Digital Onboarding
* EDS AnaCredit Refinitiv Verified Entity Data
* EDS Dodd Frank Refinitiv Verified Entity Data
* EDS EMIR Refinitiv Verified Entity Data
* EDS FATCA Refinitiv Verified Entity Data
* EDS FCA Transaction Reporting Refinitiv Verified Entity Data
* EDS QFC Refinitiv Verified Entity Data
* ESG - Refinitiv Data Platform
* ESG Bulk - Refinitiv Data Platform for Asset Managers
* ESG Bulk - Refinitiv Data Platform for Wealth
* ESG Performance Analytics
* ET - Professional Services - Implementation
* ET - Professional Services - Production Support
* EU Commitment - Developer RIC License
* EU Commitment - Extended RIC License
* EU Commitment - Extended RIC License Option
* EU Taxonomy Bulk Feed - Refinitiv Data Platform
* Electronic Trading - ET
* Enterprise Risk Manager
* Envision for Wells Fargo Advisors
* Estimates - Refinitiv Data Platform
* Events Calendar delivered via API
* Events Calendar delivered via API
* Feed Handlers - RMDS/Triarch
* Fid Mapping Server for Internet Suite
* Filings - Refinitiv Data Platform
* Financial Instruments Risk Intelligence
* Financial Markets Reference Data
* Forecast Pro
* Fund Advisor
* Fxall - Trade Performance Analytics
* Gissing Licence Server
* Historical Pricing API
* ICON
* IDB Server
* IRG - IDN Routing Gateway
* Instinet
* Instrument Pricing Analytics - Refinitiv Data Platform
* IntegraWatch
* Intelligent Tagging
* International Financing Review (IFR)
* Internet Suite
* InvestmentView+
* Islamic Deal Connect
* Japan Content API
* LPC-Gold Sheets
* LPC-basis point
* LSEG Company Snapshot delivered via API
* LSEG Data Visualiser
* LSEG FX Matching
* LSEG FX Matching Real Time Data
* LSEG FX Participant Insights
* LSEG FX PriceStream
* LSEG FX Venues APIs
* LSEG FX Venues Global Credit Management
* Lipper 15c
* Lipper Closed End Fund Pricing Service
* Lipper Custom Datafeeds
* Lipper Custom Reports
* Lipper Global Fund Flows
* Lipper Index Service
* Lipper LANA
* Lipper LDFS
* Lipper LDI
* Lipper Leaders
* Lipper Other
* Lipper Portfolio & Asset Allocation Analysis
* Lipper Press
* Lipper TASS Hedge Fund Data Feed
* MDS Refinitiv Verified Entity Data
* MDS Verified Entity Data as a Service VEDaaS
* Managed Exchange Reporting by Refinitiv
* Market Depth Screen
* Market Share Reporter FTP
* Marketlink-IP
* Metastock Pro for Refinitiv Eikon
* Mutual Fund SP Ownership Feed
* Name
* News Service - Refinitiv Data Platform
* Notifi API
* OP Global Ownership Feed
* Ownership - Refinitiv Data Platform
* PDS - Personalised Delivery System
* Partner
* Portfolio Link
* Portfolio Recalibrator API
* Pre Trade Fix Feed
* Pricing - Refinitiv Data Platform
* Project Finance International (PFI)
* QA Point
* Quantitative News
* RBJ - Research Bank Japan
* RDD Portal API
* RFA - C++ Edition
* RFA - Java Edition
* RK - Reuters Knowledge
* RKP - Reuters Knowledge Portfolio
* RMO - Remote Management Online
* ROR - Reuters Order Routing FIX 4.2
* RSSD - Reuters Small Site Delivery
* RT - Reuters Terminal
* RTS - Automated Dealing
* RWDS - Reuters Wireless Delivery System
* Radianz Connect
* Real-Time - Ultra Direct
* Refinitiv AI Alerts
* Refinitiv Advanced Analytics
* Refinitiv Auction System
* Refinitiv BETA Link
* Refinitiv Callouts
* Refinitiv Client On-Boarding
* Refinitiv Compliance Archive
* Refinitiv Contributions Channel
* Refinitiv Contributions Channel Spreadsheet
* Refinitiv Contributions Real-Time
* Refinitiv Contributions Research Snapshot
* Refinitiv Country Risk Ranking
* Refinitiv Data Feed Direct
* Refinitiv Data Management Solution (RDMS)
* Refinitiv Data Management Solutions Advanced News
* Refinitiv Data Management System - Internet Delivery Server
* Refinitiv Data Platform Reference Data Service
* Refinitiv DataScope Equities
* Refinitiv DataScope Fixed Income
* Refinitiv DataScope Onsite
* Refinitiv DataScope Plus
* Refinitiv DataScope Select
* Refinitiv Datastream
* Refinitiv Datastream Data Loader
* Refinitiv Datastream Web Service
* Refinitiv Datastream Web Service via Matlab
* Refinitiv Datastream via Eviews
* Refinitiv Deal Tracker Service
* Refinitiv Deal Tracker Suite
* Refinitiv Dealing Data Request Service
* Refinitiv Deals Data Feeds
* Refinitiv Due Diligence Centre
* Refinitiv ETF Reports Plus
* Refinitiv Eikon
* Refinitiv Eikon - Core
* Refinitiv Eikon Administration Services
* Refinitiv Eikon Wealth Order Management
* Refinitiv Eikon for Asia Pacific Securities
* Refinitiv Eikon for Asset Management
* Refinitiv Eikon for Commodities
* Refinitiv Eikon for Commodities J-Com
* Refinitiv Eikon for Commodities Monitor
* Refinitiv Eikon for Compliance Management
* Refinitiv Eikon for Corporate Treasury
* Refinitiv Eikon for Eastern European Securities
* Refinitiv Eikon for European Securities
* Refinitiv Eikon for Exchange Pricing
* Refinitiv Eikon for India
* Refinitiv Eikon for Investment Banking
* Refinitiv Eikon for Latin American Securities
* Refinitiv Eikon for North America Fixed Income
* Refinitiv Eikon for North American Securities
* Refinitiv Eikon for Research and Advisory
* Refinitiv Eikon for Sell-side Research
* Refinitiv Eikon for Southern European Securities
* Refinitiv Eikon for United Kingdom and Ireland Securities
* Refinitiv Eikon for Western European Securities
* Refinitiv Eikon with Datastream for Office
* Refinitiv Eikon with FXall
* Refinitiv Elektron Connect for Eikon
* Refinitiv Enhanced Due Diligence
* Refinitiv FX Matching API
* Refinitiv FX Trading
* Refinitiv FXall
* Refinitiv Financials
* Refinitiv First Call DataLink
* Refinitiv I/B/E/S Global Aggregates Feed
* Refinitiv I/B/E/S Guidance Data Feed
* Refinitiv I/B/E/S History Data Feed
* Refinitiv I/B/E/S Point-in-Time
* Refinitiv I/B/E/S QFS Data Feed
* Refinitiv I/B/E/S Real Time Estimates Data Feed
* Refinitiv Indices
* Refinitiv Inhibit Manager
* Refinitiv Insider Data Feed
* Refinitiv Islamic Finance Proposition
* Refinitiv Knowledge Direct
* Refinitiv Knowledge Direct API
* Refinitiv Knowledge Direct FTP
* Refinitiv Lipper Active Indices
* Refinitiv Lipper Factsheets
* Refinitiv Lipper Factsheets and Web Portals
* Refinitiv Lipper Fund Simulator
* Refinitiv Lipper Funds API
* Refinitiv Lipper Global Data Feeds
* Refinitiv Lipper Investment Management
* Refinitiv Loan Connector
* Refinitiv Machine Readable News Analytics
* Refinitiv Machine Readable News Economic Indicators
* Refinitiv Machine Readable News MarketPsych Indices
* Refinitiv Machine Readable News Real-Time
* Refinitiv Management Classes
* Refinitiv Market Monitor
* Refinitiv Market Monitor Germany
* Refinitiv Market Tracker
* Refinitiv Messenger
* Refinitiv Messenger Compliance
* Refinitiv NEST Algo
* Refinitiv NEST IOB
* Refinitiv NEST Pro Trade Exe
* Refinitiv NEST Pro Trade Mobile
* Refinitiv NEST Pro Trade Web
* Refinitiv NEST Retail
* Refinitiv News Archive
* Refinitiv Ownership and Profiles Data Feeds
* Refinitiv Point Connect
* Refinitiv Price-It Library
* Refinitiv Private Equity Feed
* Refinitiv Qual-ID
* Refinitiv Quantitative Analytics
* Refinitiv REDI EMS
* Refinitiv Real-Time
* Refinitiv Real-Time - Direct
* Refinitiv Real-Time - Edge Device
* Refinitiv Real-Time - Optimized
* Refinitiv Real-Time Advanced Distribution Hub
* Refinitiv Real-Time Advanced Distribution Server
* Refinitiv Real-Time Advanced Transformation Server
* Refinitiv Real-Time Data Access Control System
* Refinitiv Real-Time Database Publishing Server
* Refinitiv Real-Time Distribution System
* Refinitiv Real-Time Distribution System - Data Management
* Refinitiv Real-Time License Management System
* Refinitiv Real-Time Managed Distribution Service
* Refinitiv Real-Time Managed Distribution Service - Dynamic Remote
Monitoring
* Refinitiv Real-Time Open DACS Permission Server
* Refinitiv Real-Time Open DACS Permission Server API
* Refinitiv Real-Time Research API
* Refinitiv Real-Time Test Environment
* Refinitiv Real-time News - Streaming Optimized for Wealth Solutions
* Refinitiv Stock Reports Plus
* Refinitiv StreetEvents Event Datafeed
* Refinitiv StreetEvents Transcripts and Briefs Datafeed
* Refinitiv TM3
* Refinitiv Tick History
* Refinitiv Tick History Workbench
* Refinitiv Tick History – PCAP
* Refinitiv Trade Discovery
* Refinitiv Trade Notification
* Refinitiv Velocity Analytics
* Refinitiv World-Check Customer Risk Screener
* Refinitiv World-Check Data-File
* Refinitiv World-Check One
* Refinitiv World-Check One API
* Refinitiv World-Check One API Zero Footprint Screening
* Refinitiv World-Check Online
* Refinitiv Worldscope Fundamentals
* Refinitiv eMaxx
* ReplayService for RMDS
* Reporting Services - Refinitiv Data Platform
* Reuters Atria/Triarch Adapter RDMS
* Reuters ET - LOM - Reuters Electronic Trading - Limit Order Management
* Reuters Infopoint
* Reuters Marketlink IP
* Reuters World Cup
* SDC Deals Feed
* SDC Platinum
* SFC - C++ Edition
* SFC - COM Edition
* SFC - Java Edition
* SFDR Reporting Professional powered by Clarity AI
* SMI - Secondary Market Intelligence
* SSL 4.5 API
* Service Insight
* StarMine Analyst Revisions Model
* StarMine Quantitative Models
* StreetSight - New
* Sustainability Intelligence
* Symbology - Refinitiv Data Platform
* TC Market Buzz
* TIBCO Adapter for Web
* TIS - The Install Server
* Thomson Broker Research
* Thomson Corporate Advisory Services
* Thomson EOD FTP Files
* Thomson Investor Tools
* Thomson ONE Anywhere
* Thomson ONE Banker
* Thomson ONE Book Management
* Thomson ONE Credit Analysis Module
* Thomson ONE Equity
* Thomson ONE Equity Analytics
* Thomson ONE Equity Research
* Thomson ONE IM Web - Thomson ONE Analytics
* Thomson ONE IM on Demand
* Thomson ONE NYSE
* Thomson ONE Portfolio Analytics
* Thomson ONE Private Capital
* Thomson ONE Treasury
* Thomson ONE Wealth
* Thomson ONE Wealth (Wealth Tools)
* Thomson ONE iPhone
* Thomson Reuters Compliance Complete
* Thomson Reuters Compliance Learning
* Thomson Reuters Elektron Connect
* Thomson Reuters Options Analytics
* Thomson Reuters Screening Online
* Thomson Reuters Wealth Connections
* Thomson TDF
* UPA - C Edition
* Vestek
* Wealth Analyser
* Wealth Management Feed
* WebQA
* Workspace
* Workspace - Access to After Market Research
* Workspace Kiosk
* Workspace for Academia - Campus
* Workspace for FX Trading
* Workspace for Investment Bankers
* Workspace for Investment Bankers - Consultants Edition
* Workspace for Investment and Wealth Management
* Workspace for Media
* Workspace for Sales & Traders
* Workspace for Students
* Workspace for Wealth Advisors
* Workspace for Wealth Advisors - Advanced
* Worldview Verification Services - ADV
* Worldview Verification Services - BV
* Worldview Verification Services - GDV
* Worldview Verification Services - IDV
* Xinthesys ADEPT
Please select atleast one product
/bin/myrefinitivunauth/generatecase
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