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SOTI MobiControl Articles
Enterprise Wi-Fi Profiles Fail...


Enterprise Wi-Fi Profiles Fail to Install After Google Pushes OTA Security
Update for Android 11+
Publish Date: 30-Jul-2023
Android
Author: Oscar Rambaldini
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ISSUE

A recent firmware update pushed by Google to Android 11 and later devices may
impact management of these devices due to a Wi-Fi configuration issue.

All versions of SOTI MobiControl are impacted.

802.1x Enterprise Wi-Fi configurations will fail to install, resulting in
devices losing their Wi-Fi network configuration. If no alternative network
connectivity is available, such as cellular data connectivity, the device may
completely lose network connectivity.

This affects Android 11+ devices that receive Google’s OTA Android mainline
April 2023 update, and are enrolled as Android Enterprise Work Managed,
Corporate Personal or Android Classic.


CAUSE

As of Google’s Android mainline April 2023 update, Wi-Fi authentication for
802.1x Enterprise Wi-Fi profiles will fail if a domain value has not been
provided in the configuration.

Prior to this update, the domain field was ignored during the Wi-Fi
authentication process on Android devices.

Since the domain field was previously ignored by Android, SOTI MobiControl does
not provide a mechanism to set the domain field for the Enterprise Wi-Fi
payload.

On devices that have received the update, when the Wi-Fi Certificate is renewed
or its configuration is reinstalled, the 802.1x Enterprise Wi-Fi profile will
fail to install.


RESOLUTION

SOTI is actively working on a resolution to this problem.  We will update this
article shortly with details about a resolution to this problem.  In the
meantime, we have provided an interim workaround below.


WORKAROUNDS

PLAN FOR A BACKUP WI-FI CONFIGURATION

While waiting for a resolution, it is recommended that customers configure a
backup Wi-Fi profile that is a non-Enterprise Wi-Fi profile (WPA/WP2) which will
allow the Android agent to re-establish its connection to the SOTI MobiControl
server if the 802.1x Enterprise Wi-Fi profile is lost. You can also use an OEM
tool like Zebra StageNow or Honeywell Enterprise Provisioner to configure the
Wi-Fi profile on Zebra and Honeywell devices, respectively.

 * certificates
 * wi-fi
   




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and complexity of business-critical mobility and the IoT. Thousands of companies
around the world depend on us to secure, manage and support their mobile
operations. SOTI’s two decades of success has built strong partnerships with
leading mobile platform providers and device manufacturers.
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