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 1. Solutions/
 2. Customer Experience (CX)/
 3. Fuel iX




FUEL IX

AI-fueled intelligent experiences (iX)

Discover our comprehensive suite of innovative services that combine the best of
digital consulting, data services and analytics, web and mobile application
development and an AI-fueled platform.

Fuel iX brings together the full spectrum of intelligent experiences across
customer, digital, voice, user, employee and human experience. With this
holistic view, GenAI technology can truly shine.

Connect with us
Fuel-IX (1)


IMPROVE PRODUCTIVITY

Supercharge your operations with powerful technology and best-practice driven
process expertise. Fuel iX helps you focus on move-the-needle initiatives for
true business transformation.


ENHANCE EFFICIENCY

Transform your customer experience from a cost center into a strategic value
source for your business with leading AI, automation and analytical
capabilities.


INCREASE CSAT

Deliver a consistent experience across all engagement channels. From empathetic
agents to self-serve options, Fuel iX fosters greater customer satisfaction and
loyalty.




AN END-TO-END GENAI CUSTOMER EXPERIENCE SOLUTION

Meet your CX business needs faster, and more strategically, than ever before
with our complete set of integrated services.


DIGITAL CONSULTING

Access novel insights, strategic guidance and actionable recommendations to
overcome contact center challenges and achieve excellence in customer
experience.

 * AI process transformation
 * AI data infrastructure consulting
 * Business case development
 * Customer journey mapping
 * Digital UX design and development
 * Governance and compliance

Companies at an earlier stage of their AI and data journeys have the option to
leverage our Jumpstart Accelerator Program, an 8-week engagement to help unlock
their GenAI potential.




DATA SERVICES AND ANALYTICS

Gain a unified view of customer interactions with our industry leading
technologies and best practices designed to enable end-to-end data pipeline
management.

 * Data sourcing and engineering
 * Data annotation for NLP tasks
 * Custom ML model building and fine-tuning
 * Client retention data analysis
 * Speech analytics and sentiment analysis
 * KYC, security data protection
 * Marketing data automation
 * Customer data platform design and integration




MOBILE AND WEB APP DESIGN AND DEVELOPMENT

Build digital experiences that capture and captivate customers with
best-in-class hyper-automation and personalization.

 * Self service mobile app/chat/SMS/client web applications
 * Agent assist
 * Automated generation of personalized content
 * Language translation




GENAI PLATFORM

Leverage our next-generation technology platform to evolve and elevate your CX
service capabilities both internally and externally. It learns, it adapts, it
transforms.

 * Natural language generation
 * Sophisticated assistant capabilities and automated summarization
 * Advanced transactional features
 * Enhanced data exchanges for real-time insights
 * Low code, no code platform for ease of integration



Consecutive years winning the AI Breakthrough Award for Best Informational Bot
Solution

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Data annotators, linguists and raters make up our AI Community

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Years of deep domain experience



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THE FUEL IX ADVANTAGE

Harness the power of GenAI to achieve cost efficiency, amplified productivity
and heightened customer satisfaction.




COMPREHENSIVE CX LIFECYCLE APPROACH

From consultation on strategy and roadmaps, to building the full platform and
data layer, to execution of the solution, brands have end-to-end support.


GENAI-POWERED DATA EXCELLENCE

Companies can overcome disjointed data and organization silos to ensure GenAI is
embedded in the functionality of day-to-day CX operations and workflows.


HUMANITY-IN-THE-LOOP

Our human-centered design elevates the user experience through empathetic and
caring interactions from expert team members, while reinforcement learning
through human feedback suppresses bias and discrimination.


PRIVACY AND SECURITY

Services are designed to accelerate proof of concept to production, all within
secure, sovereign instances where client data is protected and private.




THOUGHT LEADERSHIP


EVEREST GROUP SURVEY RESULTS: ENTERPRISE READINESS FOR GENERATIVE AI ADOPTION IN
CUSTOMER EXPERIENCE MANAGEMENT

AI Data


BUILDING TRUST IN GENERATIVE AI

AI Data


HOW TO SELECT A LARGE LANGUAGE MODEL

AI Data


TRANSFORMATION THROUGH EVERY ENGAGEMENT CHANNEL

Speak with a digital CX expert

Contact us


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