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GUARANTEED ASSET PROTECTION (GAP) CLAIMS


WITH GAP, WE'VE GOT YOUR VEHICLE COVERED.


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 * Start a Claim
 * View an Open Claim


START A NEW CLAIM

Please enter 2 of the 3 options below to find your GAP contract and begin a
claim.


Vertragsnummer:




Status:


STORNIERT



YOUR CONTRACT IS CANCELLED. PLEASE SEND ANY ADDITIONAL INFORMATION TO
GAPCLAIMSUS@ASSURANT.COM


Fahrgestellnummer

Vertragsnummer

Nachname

START YOUR CLAIM


VIEW AN EXISTING CLAIM

You can check the status of your GAP claim, or edit your details. Please enter
your VIN number or Last Name, and your Contract Number or Claim Number.


Fahrgestellnummer

Vertragsnummer

Nr. der beantragten Gutschrift

Nachname

VIEW YOUR CLAIM

Fraud Language

For your protection California law requires the following to appear on this
form: "Any person who knowingly presents false or fraudulent information to
obtain or amend insurance coverage or to make a claim for the payment of a loss
is guilty of a crime and may be subject to fines and confinement in state
prison."


GAP CLAIM SUBMISSION

Please make sure you have all the information you need to submit your claim,
but, don't worry you can go back at any time and continue your submission.
Just make sure you save your progress!

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CLAIM SUBMITTER INFORMATION



Please complete the required fields in order to start your claim

*I am filing this claim as:

KundeLenderHändler
*Händler Name

*Festnetztelefon

phone number format: ###-###-####
*Enter at least 1 email address


Kunde E-Mail

Lienholder Email

Dealer Email



LOSS INFORMATION

This information can be found on the auto insurer's Adjuster's Report.

*Date of Loss
Datum für "Date of Loss" auswählen
*Nature of Loss
Wählen...AnimalBio-HazardCollisionExplosionFireFloodFallen
TreeHailHurricaneLightningLemon LawStormTheftTornadoVandalismWater
*Odometer Reading at Date of Loss



HERE IS YOUR CLAIM NUMBER:  


SAVE THIS NUMBER FOR FUTURE REFERENCE. YOU WILL USE IT EVERY TIME YOU COME BACK
TO ADD NEW INFO TO YOUR CLAIM OR CHECK THE STATUS.











CUSTOMER AND LENDER INFORMATION

Please confirm that our information below is correct, and edit any information
that is out of date.

Kundeninformation
Bearbeiten
 
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Händler Name

Customer Mailing Address

 
Customer Mailing Address 2

Customer Mailing City

 
Override Customer Mailing State

Customer Mailing Zip

 
Customer Mailing Country

Customer Phone

Lender Information
Lienholder Name

Lienholder Address

Lienholder Address 2

Lienholder City

Lienholder State

Lienholder Zip

Lienholder Country


Nr. der beantragten Gutschrift :




Status:









ADJUSTER'S REPORT



Insurance Settlement Type
Wählen...No InsurancePhysical DamageProperty DamageVendor Single Interest
Insurance Deductible Amount

Insurance Company



INSURER'S DOCUMENT



Insurance Settlement Amount



RETAIL INSTALLMENT (FINANCE) CONTRACT



Type of Financing
Wählen...Balloon LoanLeaseConventional Loan
Interest Type
Wählen...ActuarialSimpleRule of 78
Loan/Lease Contract Date
Datum für "Loan/Lease Contract Date" auswählen
Date Of First Payment
Datum für "Date Of First Payment" auswählen
Date Interest Starts
Datum für "Date Interest Starts" auswählen
Amount Financed

Payment Frequency
Wählen...WeeklyMonthlyBi-weeklySemi-Monthly
Number Of Payments

Recurring Payment Amount

Semi-Monthly Payment Dates



LEASE CONTRACT




Nr. der beantragten Gutschrift :




Status:








Document Upload

To proceed with your claim, please provide the following documents. You can
upload a few and come back later, we will save any file you upload here.



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Löschen

Add New Document
Click to upload your documentPolice Accident OR Fire Dept ReportIf a police
report was not filed at time of loss, or you cannot obtain one, please upload a
letter indicating why there is no police report, along with the date and your
signature.


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Ok

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Löschen

Add New Document
Click to upload your documentGAP Contract Amendment


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Ok

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Add New Document
Click to upload your documentRetail Installment Contract or Lease Contract


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Ok



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Add New Document
Click to upload your documentAuto Insurer's Declarations Page


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Ok

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Add New Document
Click to upload your documentInsurance Settlement Documents


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Ok

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Add New Document
Click to upload your documentAdjuster's Report


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Ok



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Add New Document
Click to upload your documentPayment History


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Ok

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Add New Document
Click to upload your documentLender's Letter


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Ok

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Add New Document
Click to upload your documentAll Documents PDF


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Ok



If physical damage insurance was not in effect, or denied


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Add New Document
Click to upload your documentDamage Appraisal Report


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Ok

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Add New Document
Click to upload your documentLetter of Denial


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Ok



If the vehicle was purchased new


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Add New Document
Click to upload your documentWindow Sticker or Vehicle Invoice


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Ok



If Mechanical Repair or any other add-on contracts were purchased


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Add New Document
Click to upload your documentAdd on Contracts


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Ok

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Add New Document
Click to upload your documentDealer's Refund


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Ok

Nr. der beantragten Gutschrift :




Status:








Anspruch Information
Bearbeiten
Date of Loss:
Nature of Loss:
Odometer Reading at Date of Loss:

Kundeninformation
Lender Information
Bearbeiten
 
,  


 
,  


Adjuster's Report
Bearbeiten
Insurance Deductible Amount:
Insurance Company:
Insurance Settlement Type:


Retail Installment Contract or Lease Contract
Bearbeiten
Type of Financing:
Balloon Amount:
Number Of Payments:
APR:
Interest Type:
Loan/Lease Contract Date:
Date Of First Payment:
Recurring Payment Amount:
Date Interest Starts:
Amount Financed:
Payment Frequency:
Semi-Monthly Payment Dates:
Residual Amount:


Insurance Settlement Documents
Bearbeiten
Insurance Settlement Amount:


×
Please upload all required Documents
Document Management
Bearbeiten



SUBMIT CLAIM

Your claim  has been submitted.

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Schließen


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Verlassen
Gutschrift beantragen
Fortsetzen
Submit Claim
Fortsetzen


FREQUENTLY ASKED QUESTIONS


 * WHEN WILL MY CLAIM BE PROCESSED?
   
   We process most claims within 30 business days after receipt of all required
   documents. Failure to submit all required documents will delay full
   processing of your claim. Should only the refund evidence for either the
   credit insurance and/or the Mechanical Repair Agreement be absent, we can
   partially process your claim (as explained in the next question)


 * WHAT IF I HAVE ALL OF THE REQUIRED DOCUMENTS EXCEPT THE REFUND EVIDENCE FOR
   THE CREDIT INSURANCE AND/OR THE MECHANICAL REPAIR AGREEMENT THAT I PURCHASED
   FROM THE DEALER?
   
   Submit your claim. We will deduct the original charge for each product and
   pay any resulting benefit due your creditor. Upon receipt of acceptable
   refund evidence, we will make a supplementary payment. The combination of the
   refund that the dealer remitted to your creditor and the supplementary
   payment will reimburse 100% of the product's original cost.


 * WHERE DO I GET REQUIRED DOCUMENTS?
   
   Dealer:
   
   -GAP Contract Amendment or Certificate of Insurance
   -Retail Installment Sales Contract
   -Refund Evidence (for credit insurance and/or Mechanical Repair Agreement
   refunds)
   -Window Sticker or Vehicle Invoice
   
   Lender:
   
   -Pay-off Balance as of the Date of Loss
   -Loan Payment History
   
   Your Insurance Agent or Automobile (Physical Damage) Insurer:
   
   -Declarations Page
   -Settlement Check
   -Adjuster's Report
   
   (Third Party Settlements ONLY) Property Damage Insurer:
   
   -Settlement Check
   -Adjuster's Report
   


 * WHAT IS ACCEPTABLE REFUND EVIDENCE?
   
   We will accept either a copy of the Refund Check, the signed Cancellation
   Form or a letter on the dealer's letterhead evidencing the amount of the
   refund. Please contact your dealer to obtain this documentation. We reserve
   the right to verify the accuracy of any refund or refund amount


 * WHAT IS A RETAIL INSTALLMENT SALES CONTRACT?
   
   This is the loan document you signed at the dealership when you purchased
   your vehicle. It lists the terms of your loan including: Amount Financed,
   Interest Rate (APR), Number of Payments, Total of Payments, Payment Amount,
   Date of First Payment along with the specific charges applicable to your
   purchase. We need a readable copy of this document. If missing, contact your
   dealer or your creditor (i.e., the company to whom you make payments)


 * WHAT IS A DECLARATIONS PAGE?
   
   This is the document that you received from your automobile insurance
   company. It shows your coverage limits, your physical damage deductible(s)
   and your agent's name, address and phone number. If missing, contact your
   insurance agent.


 * WHY DO WE REQUIRE YOUR PHYSICAL DAMAGE INSURER'S SETTLEMENT CHECK?
   
   This shows the exact amount that the insurer paid for your total loss and is
   the foundation for the calculation of your GAP benefit amount. A copy of this
   Settlement Check can only be obtained from your insurance company


 * WHAT IS THE ADJUSTER'S REPORT?
   
   This shows a complete breakdown of the total loss settlement including all
   additions and deductions from the vehicle's base value, your physical damage
   deductible, the odometer reading at loss and the type of loss (collision or
   comprehensive). A copy can only be obtained from your insurance company.


 * WHAT IF MY PHYSICAL DAMAGE INSURANCE LAPSED?
   
   Please provide us with a copy of the police report and a damage appraisal.


 * WHAT IF THE OTHER PARTY'S PROPERTY DAMAGE PAID FOR MY LOSS?
   
   Submit a copy of the property damage settlement. Please be advised that your
   claim will be treated as if you had no physical damage coverage in force.
   This means that if the property damage settlement is less than the NADA
   Retail Value on the date of total loss, the NADA Value will be considered the
   value of your vehicle in our claim calculation.


 * WHAT IS THE LENDER'S LOAN PAYMENT HISTORY?
   
   This document shows when each payment was paid and the amount credited to
   principle, interest or late charges. Ask your creditor for a copy.


 * WHAT IS THE PAY-OFF BALANCE AS OF THE DATE OF LOSS?
   
   This letter from your creditor provides us with the exact amount you owed on
   the date of loss. It also contains your creditor's address and your loan
   account number, which is needed to ensure that any GAP Benefit is credited to
   your account. Ask your creditor for a copy.


 * WHY DO YOU NEED THE WINDOW STICKER OR VEHICLE INVOICE IF I PURCHASED A NEW
   VEHICLE?
   
   This shows the Manufacturer's Suggested Retail Price for your vehicle and its
   options and ensures that you receive credit for your vehicle's maximum value
   when a maximum limit applies to your contract. Ask your dealer for a copy.

ABOUT ASSURANT

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HELP CENTER

 * Contact Us
 * gapclaimsus@assurant.com
 * 877.394.1206
 * Vehiclecareplan.com

ABBRECHEN

 * Email: csauto@assurant.com
 * Telefon: 800.909.7926
 * FAX: 312.395.9746

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© 2022 Assurant, Inc. All rights reserved.
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