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* Home * Solutions * By Industry * Manufacturing * Wholesale & Distribution * Retail & Ecommerce * Service * Fashion & Apparel * Construction & Utilities * 3rd Party Logistics (3PL) Software * By Department * Finance * Sales * Marketing * Customer Service * Field Service * Project Operations * Human Resources * By Application * Microsoft Dynamics NAV (ERP) * Microsoft Dynamics 365 Business Central (ERP) * Microsoft Dynamics 365 FSCM * Microsoft Dynamics 365 CRM * Microsoft SharePoint Services * Microsoft Power Platform * Microsoft Azure Cloud Service * Tasklet Factory Mobile WMS * SAP Business One * SAP All-In-One * Services * Fixed Price Microsoft Dynamics NAV Upgrade * Consulting Services * Application Development * Managed Services * MaxCare Support * Resources * Testimonials * Insights * Case Studies * Mercurius Solutions * On-demand Webinars * Whitepapers * About * About us * Methodology * Partners * Press Releases * News * Events * Careers * Open Positions * Recruitment FAQs * Corporate Social Responsibility * Contact Select Page * Home * Solutions * By Industry * Manufacturing * Wholesale & Distribution * Retail & Ecommerce * Service * Fashion & Apparel * Construction & Utilities * 3rd Party Logistics (3PL) Software * By Department * Finance * Sales * Marketing * Customer Service * Field Service * Project Operations * Human Resources * By Application * Microsoft Dynamics NAV (ERP) * Microsoft Dynamics 365 Business Central (ERP) * Microsoft Dynamics 365 FSCM * Microsoft Dynamics 365 CRM * Microsoft SharePoint Services * Microsoft Power Platform * Microsoft Azure Cloud Service * Tasklet Factory Mobile WMS * SAP Business One * SAP All-In-One * Services * Fixed Price Microsoft Dynamics NAV Upgrade * Consulting Services * Application Development * Managed Services * MaxCare Support * Resources * Testimonials * Insights * Case Studies * Mercurius Solutions * On-demand Webinars * Whitepapers * About * About us * Methodology * Partners * Press Releases * News * Events * Careers * Open Positions * Recruitment FAQs * Corporate Social Responsibility * Contact NO WAY BACK: THE MARCH OF REVERSE LOGISTICS by Mike Oerlemans | Mar 10, 2022 | Logistics | 0 comments When you take care of the logistics processes for e-commerce companies, you face numerous new challenges. Challenges you did not have in traditional logistics. For example, customers may expect you to deliver the next day (at the latest), and no time may be lost during your order-picking process. However, is the product delivered successfully? Or did you hand it over to the transporter? Then your work is done… right? Well, that is not correct. Because more and more customers expect you to take care of the return shipments as well. Another new challenge. However, it is one that offers an opportunity to distinguish yourself from competitors. So, how do you make sure of a streamlined handling of all the returns? WHAT IS REVERSE LOGISTICS? These days, sending back a package is as simple as getting bread at the supermarket. Does it not fit? Or is it not completely what you were looking for? Then the consumer can return the package without any extra costs. That is when you step in. Customers often expect you to handle the complete process of retrieving, inspecting, fixing, repacking, sorting, and reselling returned packages. In addition to that, you must be able to handle complaint registration and administrative tasks as well. All these VAL activities are called reverse logistics. REVERSE LOGISTICS: THE UNWANTED PROBLEM FOR CUSTOMERS As a logistics service provider, you face different logistic problems day after day. With this knowledge and experience, you can offer added value to your customers. Including in the process of returns. As customers see returns as a problem and rather focus on sales, you can pick up these logistics activities without any problem. However, you must make sure that your e-fulfillment process supports the reverse side of this industry as well. Registration is essential for a well-oiled return process In e-fulfillment, the focus often lies on streamlining the order picking process, and shipping packages as efficiently as possible. In other words, on the forward side of logistics. Yet, in reverse logistics, you can still take a big step forward. For example, registering data of a shipment order in your WMS will help enormously along the way. You can do this with a serial number or a Unit Package ID. In this way, you can quickly process a returned package when it (re)enters your warehouse. Simply scan the package, and you directly have all the information of the order. Discover in a nutshell all the possibilities of reverse logistics in the infographic below. STREAMLINE REVERSE LOGISTICS IN 3PL DYNAMICS Do you want to learn more about the opportunities that reverse logistics brings? Or do you want to know how your WMS solution can help you process all the returns? Contact us and discover how to help your customers. SUBMIT A COMMENT CANCEL REPLY Your email address will not be published. Required fields are marked * Comment * Name * Email * Website Δ CATEGORIES * 3PL Logistics * Brexit * Business Central * Business Intelligence * Cloud * Construction * Dynamics 365 F&SCM * Dynamics 365 for Field Service * Dynamics 365 for Talent * Dynamics NAV Upgrade * ERP * Events * Fashion & Apparel * Field Service * Future of Work * Logistics * Manufacturing * Mercurius IT * Microsoft * Microsoft D365 Human Resources * Microsoft D365 Marketing * Microsoft Dynamics 365 * Microsoft Dynamics NAV * Microsoft SharePoint * Microsoft Supply Chain * News * NP Entertainment * Outsourcing * Power Platform * Press Release * Retail & Ecommerce * Sales / CRM * testimonial * Webinar * Wholesale & Distribution * Workflow Automation RECENT POSTS * Mercurius IT – September Newsletter 2023 * Unlock Efficiency and Growth: What’s New in Microsoft Dynamics 365 Business Central 2023 Release Wave 2 * Why Manufacturers Should Choose Dynamics 365 Business Central * Achieve Full Process Automation from Ordering to Picking in E-Fulfilment * Unlocking Efficiency: Introducing Insight Hub – Your Personalised Dashboard Solution FURTHER READING * September 2023 * August 2023 * July 2023 * June 2023 * May 2023 * April 2023 * March 2023 * February 2023 * January 2023 * December 2022 * November 2022 * October 2022 * September 2022 * August 2022 * July 2022 * June 2022 * May 2022 * April 2022 * March 2022 * February 2022 * January 2022 * December 2021 * November 2021 * October 2021 * September 2021 * August 2021 * July 2021 * June 2021 * May 2021 * April 2021 * March 2021 * February 2021 * January 2021 * December 2020 * November 2020 * September 2020 * August 2020 * July 2020 * June 2020 * April 2020 * March 2020 * February 2020 * January 2020 * December 2019 * November 2019 * October 2019 * September 2019 * August 2019 * July 2019 * June 2019 * May 2019 * April 2019 * March 2019 * February 2019 * January 2019 * December 2018 * November 2018 * October 2018 * September 2018 * August 2018 * July 2018 * June 2018 * May 2018 * April 2018 * December 2017 * November 2017 * October 2017 * September 2017 * July 2017 * June 2017 * April 2017 * March 2017 * February 2017 * January 2017 * December 2016 * November 2016 * October 2016 * September 2016 * August 2016 * July 2016 * May 2016 * April 2016 * March 2016 * February 2016 * January 2016 REGISTRATION Registered in England and Wales. 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