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NO WAY BACK: THE MARCH OF REVERSE LOGISTICS

by Mike Oerlemans | Mar 10, 2022 | Logistics | 0 comments

When you take care of the logistics processes for e-commerce companies, you face
numerous new challenges. Challenges you did not have in traditional logistics.
For example, customers may expect you to deliver the next day (at the latest),
and no time may be lost during your order-picking process. However, is the
product delivered successfully? Or did you hand it over to the transporter? Then
your work is done… right? Well, that is not correct. Because more and more
customers expect you to take care of the return shipments as well. Another new
challenge. However, it is one that offers an opportunity to distinguish yourself
from competitors. So, how do you make sure of a streamlined handling of all the
returns?


WHAT IS REVERSE LOGISTICS?



These days, sending back a package is as simple as getting bread at the
supermarket. Does it not fit? Or is it not completely what you were looking for?
Then the consumer can return the package without any extra costs. That is when
you step in. Customers often expect you to handle the complete process of
retrieving, inspecting, fixing, repacking, sorting, and reselling returned
packages. In addition to that, you must be able to handle complaint registration
and administrative tasks as well. All these VAL activities are called reverse
logistics.


REVERSE LOGISTICS: THE UNWANTED PROBLEM FOR CUSTOMERS

As a logistics service provider, you face different logistic problems day after
day. With this knowledge and experience, you can offer added value to your
customers. Including in the process of returns. As customers see returns as a
problem and rather focus on sales, you can pick up these logistics activities
without any problem. However, you must make sure that your e-fulfillment process
supports the reverse side of this industry as well.

Registration is essential for a well-oiled return process

In e-fulfillment, the focus often lies on streamlining the order picking
process, and shipping packages as efficiently as possible. In other words, on
the forward side of logistics. Yet, in reverse logistics, you can still take a
big step forward. For example, registering data of a shipment order in your WMS
will help enormously along the way. You can do this with a serial number or a
Unit Package ID. In this way, you can quickly process a returned package when it
(re)enters your warehouse. Simply scan the package, and you directly have all
the information of the order.

Discover in a nutshell all the possibilities of reverse logistics in the
infographic below.

 






STREAMLINE REVERSE LOGISTICS IN 3PL DYNAMICS





Do you want to learn more about the opportunities that reverse logistics brings?
Or do you want to know how your WMS solution can help you process all the
returns? Contact us and discover how to help your customers.




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