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Submitted URL: http://lightwire.nz/
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Submission: On December 06 via api from US — Scanned from NZ
Effective URL: https://www.lightwire.co.nz/
Submission: On December 06 via api from US — Scanned from NZ
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Skip to content * 0800 12 13 14 * support@lightwire.co.nz * Customer Portal * Outages * 0800 12 13 14 * support@lightwire.co.nz * Customer Portal * Outages * Pricing * Rural Solutions * Wireless Broadband * Business Grade Wireless * Landline * Subdivision Scoping Service * Pre-wire Service * Business * About * About Lightwire * Contact * Check for outages * Speed Guarantee * Installation Process * Refer A Friend * Blog Menu * Pricing * Rural Solutions * Wireless Broadband * Business Grade Wireless * Landline * Subdivision Scoping Service * Pre-wire Service * Business * About * About Lightwire * Contact * Check for outages * Speed Guarantee * Installation Process * Refer A Friend * Blog Check Coverage * Pricing * Rural Solutions * Wireless Broadband * Business Grade Wireless * Landline * Subdivision Scoping Service * Pre-wire Service * Business * About * About Lightwire * Contact * Check for outages * Speed Guarantee * Installation Process * Refer A Friend * Blog Menu * Pricing * Rural Solutions * Wireless Broadband * Business Grade Wireless * Landline * Subdivision Scoping Service * Pre-wire Service * Business * About * About Lightwire * Contact * Check for outages * Speed Guarantee * Installation Process * Refer A Friend * Blog Check Coverage HOME RURAL BROADBAND DO MORE FROM HERE Residential rural broadband for the Waikato and Bay of Plenty. Check if you’re in coverage for fast, reliable wireless broadband. WINNER OF BEST RURAL BROADBAND PROVIDER 2 YEARS IN A ROW DON'T BE HELD BACK BECAUSE OF WHERE YOU LIVE. Partner with us to make the most of rural living. 55 SEC Average Call Wait Time (last 30 days) 57.7 MBPS Average Download Speed (last 30 days – measured at time of install) 99.999% Average Tower Uptime (last 30 days – all towers) Excellent Based on 282 reviews maurice troy 7 November 2023 Really pleased with the install that Jono did and the speed that I am getting. Communication with Lightwire has been very good. Thanks Oshila greathead 6 November 2023 I have just joined and it’s so much better than the old copper wires we get wifi in all rooms some are better than others but I do have a very big house so I’m wrapped with the service I get should of joined a lot earlier Read more Irene van Nistelrooy 1 November 2023 Compared to previous provider, my signal is strong and constant, even though I live in rural deadspot. 💯 recommend. C T 14 October 2023 Something has changed at Light wire recently where the speed is deteriorating rapidly. Either they have too many customers for their infrastructure, or changes have been made that affect performance. Keep getting extremely slow speeds(less than 1mbps) and it is occurring with regularity. The help desk tries to help and it works for a brief period but within a day or two the buffering starts again. Star link is looking inviting as I work from home and can’t even check emails or have windows teams meetings. Read more Our Fresh Market Ltd. 13 October 2023 Very happy with Lightwire. We're rural BOP and the service is great WE CARE AS MUCH AS YOU DO. Here’s why Lightwire makes a great partner for your rural internet and voice needs… YOU WON’T WAIT With an average call wait time below 2 mins, when you need us, you’ll get hold of our local support team quickly. SAFE FROM INFLATION Sign up with us and rest assured that your price won’t increase for the life of your contract term. YOUR OWN PORTAL Access everything related to your services from one place. Check your data usage, change your plan, pay your bills, refer a friend, and much more. VISIT WITHIN 14 DAYS An installer will visit your property within 14 business days of your order being accepted. FREE INSTALL A Lightwire installer will come to your house, install a dish on your roof, place a Wi-Fi router and run tests to ensure you are good to go. This is $990 worth of value, and it’s free on a 12-month term. NO RISK Wireless broadband doesn’t work everywhere. If we can’t get you online then we won’t charge you a cent. FLEXIBLE RURAL BROADBAND PLANS All Lightwire Rural Fixed Wireless Broadband plans are flexible, meaning you can change your plan at any time. Unlimited data from midnight to 8AM is included in every plan. * Step 1: Pick a plan * Step 2: Fill out your details * Step 3: We'll confirm your coverage * Step 4: Be online in 14 days* * Step 1: Pick a plan * Step 2: Fill out your details * Step 3: We'll confirm your coverage * Step 4: Be live in 14 days* UNLIMITED 12 month term $155 per month. Free install & WiFi modem. Check your coverage UNLIMITED 24 month term $139 per month. Free install & WiFi modem. Check your coverage 150GB 12 month term $95 per month. Free install & WiFi modem. Unlimited off-peak data included. $0.50 per GB additional usage. Check your coverage UNLIMITED 12 month term $155 per month. Free install & WiFi modem. Check your coverage UNLIMITED 24 month term $139 per month. Free install & WiFi modem. Check your coverage 150GB 12 month term $95 per month. Free install & WiFi modem. Unlimited off-peak data included. $0.50 per GB additional usage. Check your coverage UNLIMITED 12 month term $155 per month. Free install & WiFi modem. Check your coverage UNLIMITED 24 month term $139 per month. Free install & WiFi modem. Check your coverage 150GB 12 month term $95 per month. Free install & WiFi modem. Unlimited off-peak data included. $0.50 per GB additional usage. Check your coverage Previous slide Next slide UNLIMITED DATA PLAN 12 month term $ 155 /Monthly * Free install * Free WiFi modem * No soft or hard data caps * Switch between plans * Fixed price guarantee * Speed guarantee Get started Best for households that want fast rural internet without limits. UNLIMITED DATA PLAN 24 month term $155 $ 139 /Monthly * Free install * Free WiFi modem * No soft or hard data caps * Switch between plans * Fixed price guarantee * Speed guarantee Get started Fast unlimited data, lower monthly price and budgetary certainty for 2 years. What's not to love? New offer 150 GB DATA PLAN 12 month term $ 95 /Monthly * Free install * Free WiFi modem * $0.50 p/GB additional usage * Switch between plans * Fixed price guarantee * Speed guarantee Get started Entry plan to enjoy the best of Lightwire. Unlimited off-peak data. NOT SURE HOW MUCH DATA YOU NEED? Don’t know how much data you need? That’s okay, you can change your plan after you sign up without penalty via your customer portal. Move to a higher or lower data plan at any time with the click of a button. Learn more about Lightwire’s rural broadband plans here. YOU’RE GUARANTEED… SPEED All you want to do is after a hard day of work is relax, browse the internet, and watch your favourite Netflix series without interruption. Lightwire’s rural broadband comes with guaranteed download speeds, meaning you never have to settle for the buffer ever again. FIXED PRICE Inflation is going up, but your price won’t. Sign up with us and rest assured that your price won’t increase for the life of your contract term. 14 DAY INSTALL We will get you connected as soon as possible and promise it will take us no longer than 14 days to get to your place. Installs may take longer if you aren’t available to meet with our technician and/or it is unsafe to complete the installation due to weather etc. We know you’re smart and want to compare providers. We’ve laid out exactly what’s on offer with Lightwire on the Offer Summary page here. HOW DOES LIGHTWIRE WORK? It’s not 4G, 5G, Fibre, or Satellite, it’s Lightwire fixed wireless rural broadband. Towers throughout the Waikato and Bay of Plenty beam internet directly to your house. The result? Fast internet with low latency (lag) allowing you to work from home, stream Netflix, and game with ease. Learn how Lightwire works RURAL INTERNET BUILT BY LOCALS, FOR LOCALS CONNECTING LOCAL 9000+ Rural households connected with a 4.5 stars from 234 Google Reviews HIRING LOCAL Local people, based in Hamilton, answering your calls in under 1 minute. Meet the team. SUPPORTING LOCAL 140+ local schools, events, and not for profits supported by Lightwire every month. FREQUENTLY ASKED QUESTIONS What speeds will I get with Lightwire Rural Broadband? Your speed will depend on a number of factors, including distance from our nearest tower, the capacity on that tower and how you are connecting to your Lightwire connection from within your house. When we talk about speed, we are talking about the speed you can get from your Lightwire supplied router back to the speed test server on our network. This is different from the speed you can get over WiFi as the distance from your router or number of other devices connected to the same network affect the speed. With the above detail taken into account, we see average download speeds of 57.7Mbps across the network, and guarantee a download speed of 10Mbps during peak periods (3pm to 10pm). This means that if you aren’t getting 10Mbps or better, we will treat this as a speed fault and get it sorted for you. What are Lightwire’s speed guarantees? Lightwire is unique among rural broadband providers in that we go past talking about potential speeds or average speeds – we commit to guaranteed minimum download speeds. During off-peak periods we commit to providing at least 20Mbps download speeds, and during on-peak times we commit to at least 10Mbps download speeds. Want to know what guaranteed download speeds mean for you? Read it here. What is the contract term? In designing our plans, we have tried to find a balance between ensuring our costs are covered and keeping your costs as low as possible. When it comes to installation, we need to install a dish on your roof that will point at a tower on a nearby hill, and install a WiFi router. All of this is done by a Lightwire engineer. If you sign a 12-month term, we do all of this for free. On a 6-month term, we can’t be sure that we will have you with us long enough to earn a return on the cost of the install, so we pass on $490 of the cost as a one-off installation charge. Can I change plans? Lightwire gives you unparalleled flexibility. Regardless of which plan you sign up to, you can upgrade or downgrade that plan at any time without penalty. This is done via your customer portal. Upgrades take effect immediately, and plan downgrades take effect at the start of the following month. Do I need to cancel with my current supplier? Yes. Lightwire won’t interact with your current internet company to cancel the service for you, that needs to be handled by you directly. Am I in coverage? Unfortunately, even with the use of sophisticated software, we can never be 100% sure that we can connect a service at an address until our installer has attended site and made an attempt. To get you connected we need a clear line of sight between somewhere on your property and one of our towers, and that tower needs to be close enough for the speeds to be acceptable. When you sign up, we know how close you are to a tower, so we are pretty sure that you can connect. Once you lodge an order, our team manually checks whether any hills will get in the way or whether we have seen a failed install at the same (or nearby) address previously. If that all looks good, your order goes to an installer. The last issue we usually see is that of trees. We can’t see these using our software, so it is always the last hurdle to clear. If distance, hills and/or trees aren’t an issue, you are almost certainly able to connect. The best option is to start by lodging an order, there is no cost to you if we can’t get you connected. NEED HELP DECIDING? CHAT WITH US Our friendly experts can answer any of your rural connectivity questions. Ask away GIVE US A CALL On average you’ll get a wireless broadband specialist on the phone in less than 2 minutes. 0800 12 13 14 EMAIL US Not in a rush? Shoot us an email and we’ll be in touch as soon as possible. sales@lightwire.co.nz YOUR INTERNET SPEEDS AND SERVICE UPTIME ARE OUR TOP PRIORITY. What’s more, online sign-up for rural broadband is easy. You’ve made a great decision to live rurally. Make another. Check coverage EASILY SWITCH PLANS Your data usage can vary, so we make sure you can switch plans, up or down, as many times as you want. Downgrades will take effect from the 1st day of the next month, upgrades will take effect immediately so that you don’t get hit with excess data charges. Sign up today 8,000+ RURAL HOUSEHOLDS ALREADY DO MORE FROM HERE Half of our customers rate their experience with Lightwire as 10 out of 10. In our most recent survey, 2,269 respondents gave us an average rating of 8.7. Every month, 25% of our new customers join us as the result of a friend or relative referring them. Rural living shouldn’t be about compromises. Join over 8,000 rural households across the Waikato and Bay of Plenty that have already chosen to connect smarter with Lightwire. Excellent Based on 282 reviews maurice troy 7 November 2023 Really pleased with the install that Jono did and the speed that I am getting. Communication with Lightwire has been very good. Thanks Oshila greathead 6 November 2023 I have just joined and it’s so much better than the old copper wires we get wifi in all rooms some are better than others but I do have a very big house so I’m wrapped with the service I get should of joined a lot earlier Irene van Nistelrooy 1 November 2023 Compared to previous provider, my signal is strong and constant, even though I live in rural deadspot. 💯 recommend. C T 14 October 2023 Something has changed at Light wire recently where the speed is deteriorating rapidly. Either they have too many customers for their infrastructure, or changes have been made that affect performance. Keep getting extremely slow speeds(less than 1mbps) and it is occurring with regularity. The help desk tries to help and it works for a brief period but within a day or two the buffering starts again. Star link is looking inviting as I work from home and can’t even check emails or have windows teams meetings. Our Fresh Market Ltd. 13 October 2023 Very happy with Lightwire. We're rural BOP and the service is great Showing our latest reviews * Customer Portal * 0800 12 13 14 * Support@lightwire.co.nz * Level 1/103 London Street * Internet Offer Summary * Terms & Conditions * Privacy Policy LIGHTWIRE * Unlimited Off-Peak Data * Moving & Relocations * Happy Customers * Refer A Friend * Contact * About * Blog RURAL SOLUTIONS * Check Your Coverage * Wireless Broadband * Landline * My Account * Check Outages © All rights reserved Facebook-f Twitter Vimeo Trusted Business Verified by Trustindex Check latest reviews » lightwire.co.nz This site has obtained the following certificates: Excellent rating 4.6 282 Google reviews Reviews credibility Certified Customer reviews showcase the level and quality of service a website provides. Trustindex collaborates with 133 review platforms to provide website visitors easy access to all real and verified reviews in one place. Reviews from other platforms are displayed and added to the ratings only if they are proven spam-free and meet Trustindex's guidelines. 99% issue-free services Certified Trustindex continuously measures the satisfaction of your customers based on evaluations. Less than 1% of the customers surveyed indicated a problem. Verified business Certified The website's contact information and business information has been independently verified by Trustindex. Contact details Phone: 0800121314 Verified E-mail: sales@lightwire.co.nz Verified Business data Company name: Lightwire Domain: lightwire.co.nz Company founded: 2001 Number of employees: 50-100 Start of Trustindex verification: 2023-09-06 Data protection Certified The website is constantly checked for security issues by Trustindex. Safe Browsing: no problems detected Blacklist Not a Blacklisted Site Valid SSL certificate Spam E-mail is spam-free About Trustindex certificate Websites that continuously maintain a high level of customer satisfaction and comply with a high level of security protocol can obtain a Trustindex certificate. When shopping, look for Trustindex certificates and buy with confidence. More details » For businesses Build trust and increase sales with Trustindex certification. More details » © Copyright 2023 trustindex.io