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 * 0800 12 13 14
 * support@lightwire.co.nz
 * Customer Portal
 * Outages

 * 0800 12 13 14
 * support@lightwire.co.nz
 * Customer Portal
 * Outages

 * Pricing
 * Rural Solutions
   * Wireless Broadband
   * Business Grade Wireless
   * Landline
   * Subdivision Scoping Service
   * Pre-wire Service
 * Business
 * About
   * About Lightwire
   * Contact
   * Check for outages
   * Speed Guarantee
   * Installation Process
   * Refer A Friend
 * Blog

Menu
 * Pricing
 * Rural Solutions
   * Wireless Broadband
   * Business Grade Wireless
   * Landline
   * Subdivision Scoping Service
   * Pre-wire Service
 * Business
 * About
   * About Lightwire
   * Contact
   * Check for outages
   * Speed Guarantee
   * Installation Process
   * Refer A Friend
 * Blog

Check Coverage
 * Pricing
 * Rural Solutions
   * Wireless Broadband
   * Business Grade Wireless
   * Landline
   * Subdivision Scoping Service
   * Pre-wire Service
 * Business
 * About
   * About Lightwire
   * Contact
   * Check for outages
   * Speed Guarantee
   * Installation Process
   * Refer A Friend
 * Blog

Menu
 * Pricing
 * Rural Solutions
   * Wireless Broadband
   * Business Grade Wireless
   * Landline
   * Subdivision Scoping Service
   * Pre-wire Service
 * Business
 * About
   * About Lightwire
   * Contact
   * Check for outages
   * Speed Guarantee
   * Installation Process
   * Refer A Friend
 * Blog

Check Coverage


HOME


RURAL BROADBAND


DO MORE FROM HERE

Residential rural broadband for the Waikato and Bay of Plenty. Check if you’re
in coverage for fast, reliable wireless broadband.  




WINNER OF BEST RURAL BROADBAND PROVIDER 2 YEARS IN A ROW




DON'T BE HELD BACK BECAUSE OF WHERE YOU LIVE.

Partner with us to make the most of rural living.




55 SEC

Average Call Wait Time

(last 30 days)


57.7 MBPS

Average Download Speed

(last 30 days – measured at time of install)


99.999%

Average Tower Uptime

(last 30 days – all towers)


Excellent
Based on 282 reviews

maurice troy
7 November 2023
Really pleased with the install that Jono did and the speed that I am getting.
Communication with Lightwire has been very good. Thanks
 
Oshila greathead
6 November 2023
I have just joined and it’s so much better than the old copper wires we get wifi
in all rooms some are better than others but I do have a very big house so I’m
wrapped with the service I get should of joined a lot earlier
Read more
Irene van Nistelrooy
1 November 2023
Compared to previous provider, my signal is strong and constant, even though I
live in rural deadspot. 💯 recommend.
 
C T
14 October 2023
Something has changed at Light wire recently where the speed is deteriorating
rapidly. Either they have too many customers for their infrastructure, or
changes have been made that affect performance. Keep getting extremely slow
speeds(less than 1mbps) and it is occurring with regularity. The help desk tries
to help and it works for a brief period but within a day or two the buffering
starts again. Star link is looking inviting as I work from home and can’t even
check emails or have windows teams meetings.
Read more
Our Fresh Market Ltd.
13 October 2023
Very happy with Lightwire. We're rural BOP and the service is great
 




WE CARE AS MUCH AS YOU DO.

Here’s why Lightwire makes a great partner for your rural internet and voice
needs…




YOU WON’T WAIT

With an average call wait time below 2 mins, when you need us, you’ll get hold
of our local support team quickly.


SAFE FROM INFLATION

Sign up with us and rest assured that your price won’t increase for the life of
your contract term.


YOUR OWN PORTAL

Access everything related to your services from one place. Check your data
usage, change your plan, pay your bills, refer a friend, and much more.


VISIT WITHIN 14 DAYS

An installer will visit your property within 14 business days of your order
being accepted. 


FREE INSTALL

A Lightwire installer will come to your house, install a dish on your roof,
place a Wi-Fi router and run tests to ensure you are good to go. This is $990
worth of value, and it’s free on a 12-month term.


NO RISK

Wireless broadband doesn’t work everywhere. If we can’t get you online then we
won’t charge you a cent. 


FLEXIBLE RURAL BROADBAND PLANS

All Lightwire Rural Fixed Wireless Broadband plans are flexible, meaning you can
change your plan at any time.

Unlimited data from midnight to 8AM is included in every plan.

 * Step 1: Pick a plan
 * Step 2: Fill out your details
 * Step 3: We'll confirm your coverage
 * Step 4: Be online in 14 days*

 * Step 1: Pick a plan
 * Step 2: Fill out your details
 * Step 3: We'll confirm your coverage
 * Step 4: Be live in 14 days*

UNLIMITED

12 month term


$155 per month.


Free install & WiFi modem.

Check your coverage
UNLIMITED

24 month term


$139 per month.


Free install & WiFi modem.

Check your coverage
150GB

12 month term


$95 per month.


Free install & WiFi modem.
Unlimited off-peak data included.
$0.50 per GB additional usage.

Check your coverage
UNLIMITED

12 month term


$155 per month.


Free install & WiFi modem.

Check your coverage
UNLIMITED

24 month term


$139 per month.


Free install & WiFi modem.

Check your coverage
150GB

12 month term


$95 per month.


Free install & WiFi modem.
Unlimited off-peak data included.
$0.50 per GB additional usage.

Check your coverage
UNLIMITED

12 month term


$155 per month.


Free install & WiFi modem.

Check your coverage
UNLIMITED

24 month term


$139 per month.


Free install & WiFi modem.

Check your coverage
150GB

12 month term


$95 per month.


Free install & WiFi modem.
Unlimited off-peak data included.
$0.50 per GB additional usage.

Check your coverage

Previous slide
Next slide

UNLIMITED


DATA PLAN

12 month term
$ 155
/Monthly
 * Free install
 * Free WiFi modem
 * No soft or hard data caps
 * Switch between plans
 * Fixed price guarantee
 * Speed guarantee

Get started
Best for households that want fast rural internet without limits.

UNLIMITED


DATA PLAN

24 month term
$155
$ 139
/Monthly
 * Free install
 * Free WiFi modem
 * No soft or hard data caps
 * Switch between plans
 * Fixed price guarantee
 * Speed guarantee

Get started
Fast unlimited data, lower monthly price and budgetary certainty for 2 years.
What's not to love?
New offer

150 GB


DATA PLAN

12 month term
$ 95
/Monthly
 * Free install
 * Free WiFi modem
 * $0.50 p/GB additional usage
 * Switch between plans
 * Fixed price guarantee
 * Speed guarantee

Get started
Entry plan to enjoy the best of Lightwire. Unlimited off-peak data.


NOT SURE HOW MUCH DATA YOU NEED?

Don’t know how much data you need? That’s okay, you can change your plan after
you sign up without penalty via your customer portal. Move to a higher or lower
data plan at any time with the click of a button.

 

Learn more about Lightwire’s rural broadband plans here.


YOU’RE GUARANTEED…

SPEED

All you want to do is after a hard day of work is relax, browse the internet,
and watch your favourite Netflix series without interruption.

Lightwire’s rural broadband comes with guaranteed download speeds, meaning you
never have to settle for the buffer ever again.

FIXED PRICE

Inflation is going up, but your price won’t.

 

Sign up with us and rest assured that your price won’t increase for the life of
your contract term.

14 DAY INSTALL

We will get you connected as soon as possible and promise it will take us no
longer than 14 days to get to your place.

 

Installs may take longer if you aren’t available to meet with our technician
and/or it is unsafe to complete the installation due to weather etc.

We know you’re smart and want to compare providers. We’ve laid out exactly
what’s on offer with Lightwire on the Offer Summary page here. 


HOW DOES LIGHTWIRE WORK?



It’s not 4G, 5G, Fibre, or Satellite, it’s Lightwire fixed wireless rural
broadband. Towers throughout the Waikato and Bay of Plenty beam internet
directly to your house. The result? Fast internet with low latency (lag)
allowing you to work from home, stream Netflix, and game with ease. 

Learn how Lightwire works


RURAL INTERNET BUILT BY LOCALS, FOR LOCALS

CONNECTING LOCAL

9000+ Rural households connected with a 4.5 stars from 234 Google Reviews

HIRING LOCAL

Local people, based in Hamilton, answering your calls in under 1 minute. Meet
the team. 

SUPPORTING LOCAL

140+ local schools, events, and not for profits supported by Lightwire every
month. 


FREQUENTLY ASKED QUESTIONS

What speeds will I get with Lightwire Rural Broadband?

Your speed will depend on a number of factors, including distance from our
nearest tower, the capacity on that tower and how you are connecting to your
Lightwire connection from within your house.

 

When we talk about speed, we are talking about the speed you can get from your
Lightwire supplied router back to the speed test server on our network. This is
different from the speed you can get over WiFi as the distance from your router
or number of other devices connected to the same network affect the speed.

 

With the above detail taken into account, we see average download speeds of
57.7Mbps across the network, and guarantee a download speed of 10Mbps during
peak periods (3pm to 10pm).

 

This means that if you aren’t getting 10Mbps or better, we will treat this as a
speed fault and get it sorted for you.

What are Lightwire’s speed guarantees?

Lightwire is unique among rural broadband providers in that we go past talking
about potential speeds or average speeds – we commit to guaranteed minimum
download speeds.



During off-peak periods we commit to providing at least 20Mbps download speeds,
and during on-peak times we commit to at least 10Mbps download speeds.



Want to know what guaranteed download speeds mean for you? Read it here.

What is the contract term?

In designing our plans, we have tried to find a balance between ensuring our
costs are covered and keeping your costs as low as possible.

 

When it comes to installation, we need to install a dish on your roof that will
point at a tower on a  nearby hill, and install a WiFi router. All of this is
done by a Lightwire engineer.

 

If you sign a 12-month term, we do all of this for free.

 

On a 6-month term, we can’t be sure that we will have you with us long enough to
earn a return on the cost of the install, so we pass on $490 of the cost as a
one-off installation charge.

Can I change plans?

Lightwire gives you unparalleled flexibility. Regardless of which plan you sign
up to, you can upgrade or downgrade that plan at any time without penalty. This
is done via your customer portal.

 

Upgrades take effect immediately, and plan downgrades take effect at the start
of the following month.

Do I need to cancel with my current supplier?

Yes. Lightwire won’t interact with your current internet company to cancel the
service for you, that needs to be handled by you directly. 

Am I in coverage?

Unfortunately, even with the use of sophisticated software, we can never be 100%
sure that we can connect a service at an address until our installer has
attended site and made an attempt.

 

To get you connected we need a clear line of sight between somewhere on your
property and one of our towers, and that tower needs to be close enough for the
speeds to be acceptable.

 

When you sign up, we know how close you are to a tower, so we are pretty sure
that you can connect. Once you lodge an order, our team manually checks whether
any hills will get in the way or whether we have seen a failed install at the
same (or nearby) address previously. If that all looks good, your order goes to
an installer.

 

The last issue we usually see is that of trees. We can’t see these using our
software, so it is always the last hurdle to clear.

 

If distance, hills and/or trees aren’t an issue, you are almost certainly able
to connect. The best option is to start by lodging an order, there is no cost to
you if we can’t get you connected.


NEED HELP DECIDING?


CHAT WITH US

Our friendly experts can answer any of your rural connectivity questions. 

 

Ask away


GIVE US A CALL

On average you’ll get a wireless broadband specialist on the phone in less than
2 minutes.

 

0800 12 13 14


EMAIL US

Not in a rush? Shoot us an email and we’ll be in touch as soon as possible.

 

sales@lightwire.co.nz


YOUR INTERNET SPEEDS AND SERVICE UPTIME ARE OUR TOP PRIORITY.

What’s more, online sign-up for rural broadband is easy.

 

You’ve made a great decision to live rurally. Make another.

Check coverage



EASILY SWITCH PLANS



Your data usage can vary, so we make sure you can switch plans, up or down, as
many times as you want. Downgrades will take effect from the 1st day of the next
month, upgrades will take effect immediately so that you don’t get hit with
excess data charges.

Sign up today


8,000+ RURAL HOUSEHOLDS ALREADY DO MORE FROM HERE

Half of our customers rate their experience with Lightwire as 10 out of 10. In
our most recent survey, 2,269 respondents gave us an average rating of 8.7.

 

Every month, 25% of our new customers join us as the result of a friend or
relative referring them.

 

Rural living shouldn’t be about compromises.

 

Join over 8,000 rural households across the Waikato and Bay of Plenty that have
already chosen to connect smarter with Lightwire.

Excellent
Based on 282 reviews

maurice troy
7 November 2023
Really pleased with the install that Jono did and the speed that I am getting.
Communication with Lightwire has been very good. Thanks
 
Oshila greathead
6 November 2023
I have just joined and it’s so much better than the old copper wires we get wifi
in all rooms some are better than others but I do have a very big house so I’m
wrapped with the service I get should of joined a lot earlier
 
Irene van Nistelrooy
1 November 2023
Compared to previous provider, my signal is strong and constant, even though I
live in rural deadspot. 💯 recommend.
 
C T
14 October 2023
Something has changed at Light wire recently where the speed is deteriorating
rapidly. Either they have too many customers for their infrastructure, or
changes have been made that affect performance. Keep getting extremely slow
speeds(less than 1mbps) and it is occurring with regularity. The help desk tries
to help and it works for a brief period but within a day or two the buffering
starts again. Star link is looking inviting as I work from home and can’t even
check emails or have windows teams meetings.
 
Our Fresh Market Ltd.
13 October 2023
Very happy with Lightwire. We're rural BOP and the service is great
 

Showing our latest reviews

 * Customer Portal
 * 0800 12 13 14
 * Support@lightwire.co.nz
 * Level 1/103 London Street

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LIGHTWIRE

 * Unlimited Off-Peak Data
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 * Happy Customers
 * Refer A Friend
 * Contact
 * About
 * Blog

RURAL SOLUTIONS

 * Check Your Coverage
 * Wireless Broadband
 * Landline
 * My Account
 * Check Outages

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282 Google reviews

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