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Text Content

HELP


 * CONTACT US

 * General Inquiries/Service Requests:

 * 888.313.6862

 * contactcenter@oncor.com

 * (Mon.-Fri., 8 a.m.-6 p.m. Central Time)


 * FOR OUTAGES

 * 888.313.4747

 * (24/7)

 * Report Outage

 * Service Assistance

OUTAGES AND WEATHER
OUTAGES Report Outage View Outage Map Sign Up For My Oncor Alerts
ESPAÑOL

LOG IN & REGISTER

 
×
Registered Users
Have an account? Sign in now.
SIGN IN
 
New Customer
New to Oncor? Create an account to get started today.
CREATE AN ACCOUNT
 


 * CONTACT US

 * General Inquiries/Service Requests:

 * 888.313.6862

 * contactcenter@oncor.com

 * (Mon.-Fri., 8 a.m.-6 p.m. Central Time)


 * FOR OUTAGES

 * 888.313.4747

 * (24/7)

 * Report Outage

 * Service Assistance

OUTAGES Report Outage View Outage Map Sign Up For My Outage Alerts
 
×
Registered Users
Have an account? Sign in now.
SIGN IN
 
New Customer
New to Oncor? Create an account to get started today.
CREATE AN ACCOUNT

 * 

 * CHOOSE YOUR LANGUAGE:    ENGLISH  / ESPAÑOL

 * FOR HOME
   * SERVICE ASSISTANCE
     * Electric Service Changes
     * Start New Electric Service
       Visit powertochoose.org
     * New Construction: Submit A Request
     * Existing Project Status: Get An Update
   * METERS
     * Check My Meter Usage
       Visit smartmetertexaas.com
     * Disconnect or Reconnect a Meter Temporarily
     * What is My ESI ID?
   * ENERGY SAVINGS
     * Renewables, Solar & More
   * SAFETY
   * FAQs
 * FOR BUSINESS
   * SERVICE ASSISTANCE
     * Electric Service Changes
     * Start New Electric Service
       Visit powertochoose.org
     * New Construction: Submit A Request
     * Existing Project Status: Get An Update
     * Expand or Relocate a Business
     * Understand Commercial Metering
     * Apply for Critical Load/Care Status
     * Energy Efficient Identification Notice
   * METERS
     * Check My Meter Usage
       Visit smartmetertexas.com
     * Disconnect or Reconnect a Meter Temporarily
     * What is My ESI ID?
   * PORTALS
     * Login Interval Data Recorder Portal
     * Login to the Competitive Retailer Information Portal
     * Login to Aggregators, Brokers and Consultant Portal
     * Login to Powered by Oncor Portal
 * CONSTRUCTION & DEVELOPMENT
   * CONSTRUCTION PORTALS
     * Single Family Residential/
       Small Non-Residential
     * Commercial & Industrial
     * Multi-Family Residential
     * Sub-Division Developer
   * BUILDER & DEVELOPER RESOURCES
     * Construction Guidelines
     * Customer Load Requirements
     * Distribution Design Specifications
     * Petroleum Industry Guidelines
     * Small Cell Guidelines
   * CONSTRUCTION SAFETY
     * Call Before You Dig
     * Tree Pruning Advisory
     * Meter Tampering
 * PARTNERS
   * RETAIL ELECTRIC PROVIDERS (REP)
     * Competitive Retailer Information Portal (CRIP)
     * Aggregators, Brokers, Consultants Portal (ABC)
     * Business Operators
     * Meter Reading Schedules
     * Cycle Calendar
     * Retail Electric Provider (REP) Training
     * Retail Electric Provider (REP) Resources
   * SUPPLIER DIVERSITY
     * General Info
     * Supplier Registration
   * ENERGY EFFICIENCY CONTRACTORS
     * General Info
     * Energy Efficiency Contractors Portal (EEPM)
   * TREE PRUNING CONTRACTORS
     * General Info
 * SMART ENERGY
   * ELECTRIC VEHICLES
   * RENEWABLES, SOLAR & MORE
   * Energy Efficiency
     Visit  Take a Load Off Texas
 * INVESTOR RELATIONS
   * Investors
     * Corporate Governance
     * Board of Directors Committee Charters
     * Sustainability and ESG
     * Sustainable Finance
     * SEC Filings
     * Financial News, Earnings Releases and Financial Presentations
     * Earnings Reports (PUCT)
     * Federal Energy Regulatory Commission (FERC Form 1)
   * Executive Leadership
   * Board of Directors
   * Tax and Infareit information
 * ABOUT US
   * WHAT WE DO
     * Public Safety
     * Economic Development
     * External Affairs
     * Transmission System
     * Electric Distribution System
     * Advanced Metering Service
   * CORPORATE GOVERNANCE
     * Investor Relations
     * Executive Leadership Team
     * Board of Directors
     * Regulatory
     * INFRAREIT
   * MEDIA CENTER
     * The Wire
   * CAREERS

 







 * FOR HOME
   Residential Customers
   
   
   Manage your electric bill, get help with your energy service, and access
   information about our education and safety programs.
   
   Service Assistance
    
   
   Electric Service Changes
   
   Start New Electric Service: PowertoChoose.org
   
   New Construction: Submit a Request
   
   Existing Project Status: Get an Update
   
   Meters
    
   
   Check my meter usage: Smart Meter Texas
   
   Disconnect or Reconnect a Meter Temporarily
   
   What is my ESI ID?
   
   Energy Savings
    
   
   Renewables, Solar & More
   
   Safety FAQS
 * FOR BUSINESS
   Commercial Customers
   
   
   Learn about ways Oncor is promoting healthier bottom lines.
   
   Service Assistance
    
   
   Electric Service Changes
   
   Start New Electric Service: PowertoChoose.org
   
   New Construction: Submit a Request
   
   Existing Project Status: Get an Update
   
   Expand or Relocate a Business
   
   Understand Commercial Metering
   
   Apply for Critical Load / Care Status
   
   Energy Efficiency Identification Notice
   
   Meters
    
   
   Check my meter usage: Smart Meter Texas
   
   Disconnect or Reconnect a Meter Temporarily
   
   What is my ESI ID?
   
   Portals
    
   
   Login Interval Data Recorder Portal
   
   Login to the Competitive Retailer Information Portal
   
   Login to Aggregators, Brokers and Consultant Portal
   
   Login to Powered by Oncor Portal

 * Construction & Development
   Construction & Development
   
   
   Learn how Oncor helps the builders and developers who play a vital role in
   our state’s economy.
   
   New Construction Portals
    
   
   Single Family Residential / Small Non-Residential
   
   Commercial & Industrial
   
   Multi-Family Residential
   
   Subdivision Developer
   
   Builder & Developer Resources
    
   
   Builder and Developer Resources
   
   Construction Guidelines
   
   Customer Load Requirements
   
   Distribution Design Specifications
   
   Petroleum Industry Guidelines
   
   Small Cell Guidelines
   
   Construction Safety
    
   
   Call Before You Dig
   
   Tree Pruning Advisory
   
   Meter Tampering

 * PARTNERS
   Partners
   
   
   Learn how Oncor partners with a variety of trusted retail electric providers,
   suppliers, energy-efficiency contractors, tree-pruning contractors, and more
   to ensure our customers receive exceptional service.
   
   Retail Electric Providers (REP)
    
   
   Register or Login Competitive Retailer Information Portal (CRIP) Portal
   
   Register or Login to Aggregators, Brokers, Consultants (ABC) Portal
   
   Business Operations
   
   Meter Reading Schedules
   
   Cycle Calendar
   
   Retail Electric Provider (REP) Training
   
   Retail Electric Provider (REP) Resources
   
   SUPPLIER DIVERSITY
    
   
   General Info
   
   Supplier Registration
   
   Energy Efficiency Contractors (EEPM)
    
   
   General Info
   
   Register or Login to Energy Efficiency Contractors (EEPM) Portal
   
   Tree Pruning Contractors
    
   
   General Info

 * SMART ENERGY
   Smart Energy
   
   
   Every day, we’re on a path to progress—using the latest tools and
   methodologies to better serve the people of Texas.
   
   Electric Vehicles
    
   
   Learn about our ongoing commitment to innovative solutions and services that
   benefit millions of Texans.
   
   Renewables, Solar & More
    
   
   Oncor works cooperatively with customers to ensure a safe and reliable
   interconnection of renewable energy sources to our system.
   
   Energy Efficiency
    
   
   Find information on a variety of energy efficiency and renewable energy
   incentive programs offered by Oncor.

 * INVESTOR RELATIONS
   Investor Information
   
   
   Filings, financial news, and information relating to corporate governance and
   sustainability.
   
   Investors
    
   
   Corporate Governance
   
   Board of Directors Committee Charters
   
   SEC Filings
   
   Financial News, Earnings Releases and Financial Presentations
   
   Earnings Reports (PUCT)
   
   Federal Energy Regulatory Commission (FERC Form 1)
   
   Executive Leadership
   Board of Directors Tax and Infrareit information Sustainability
   
   Sustainability and ESG

 * ABOUT US
   ABOUT US
   
   
   From our founding in 1912 to our role as a 21st century energy innovator, the
   people who make up Oncor are advocates for reliable energy and great service.
   
   What We Do
    
   
   Public Safety
   
   Economic Development
   
   External Affairs
   
   Transmission System
   
   Electric Distribution System
   
   Advanced Metering Service
   
   CORPORATE GOVERNANCE
    
   
   Investor Relations
   
   Executive Leadership Team
   
   Board of Directors
   
   Regulatory
   
   Infrareit
   
   Sustainability
   
   JOIN US
    
   
   Careers
   
   Media Center
    
   
   The Wire










FREQUENTLY ASKED QUESTIONS

 1. HOME
 2. FAQS

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FREQUENTLY ASKED QUESTIONS

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Search


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FREQUENTLY ASKED QUESTIONS


WHO DO I CALL TO CHOOSE A NEW ELECTRIC PROVIDER

Since Texas is a deregulated market, you get to choose or switch your Retail
Electric Provider (REP) based on rates, plans and customer benefits that work
for you. Visit the Power to Choose website at powertochoose.org to compare
offers and select the electric plan that fits your needs.


HOW DO I REPORT A STREETLIGHT OUTAGE

You can easily report a streetlight outage online by visiting
oncorstreetlight.com. You can also call us at 888.313.4747 or send an email to
contactcenter@oncor.com.

 

If you are emailing us, please provide basic contact information in case we need
additional information or clarification so that we can locate and repair the
light quickly.


HOW DO I REPORT A POWER OUTAGE

You can report a power outage or check the status of a previously reported power
outage via our online reporting tool. You can also call us at 888.313.4747. If
you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).

 

To register for My Oncor Alerts, text REG to 66267. You will receive proactive
power outage notifications and status updates all from your phone. (You can also
select your contact preferences – email, text or voice alert). Learn more about
My Oncor Alerts here.

 

Report Power Outage

 

Check Outage Status


IS THE OUTAGE MAP IN REAL-TIME

Outage information is sent from Oncor to the online outage map every 10 minutes.
During times of high traffic on the site, the map may take more time to refresh.


DOES ONCOR AUTOMATICALLY KNOW WHEN MY POWER IS OUT?

Yes, if our systems detect it. A good way to ensure that your outage is reported
and to stay informed is to enroll in the My Oncor Alerts program. You can also
call us at 888.313.4747.


FAQ TOPICS

GENERAL QUESTIONS

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OUTAGES

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STREET LIGHTS

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OUTAGES MAP

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NOTIFICATION ALERTS

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START STOP SERVICE

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BILLING AND RATES

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METER

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TREE PRUNING

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RENEWABLES, SOLAR & MORE

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NEW CONSTRUCTION/UNDERGROUND SERVICE

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NEW CONSTRUCTION CUSTOMER PORTAL

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EMERGENCY RESPONSE

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ASK ONCOR

EMAIL YOUR QUESTIONS

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CALL (888.875.6279)

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WHAT WE DO

SAFETY

ECONOMIC DEVELOPMENT

EXTERNAL AFFAIRS

REGULATORY

TRANSMISSION SYSTEM

ELECTRIC DISTRIBUTION SYSTEM

ADVANCED METERING SERVICE

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PARTNERS

REP RESOURCES

SUPPLIER DIVERSITY

ENERGY EFFICIENCY CONTRACTORS

TREE PRUNING CONTRACTORS

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SMART ENERGY

ELECTRIC VEHICLES

RENEWABLES, SOLAR & MORE

ENERGY EFFICIENCY PROGRAMS

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INVESTOR RELATIONS

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CAREERS

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REPORT AN OUTAGE

FAQS

NEWS - THE WIRE

BRAND STANDARDS

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CONTACT US

GENERAL INQUIRIES: 888.313.6862

POWER OUTAGES: 888.313.4747

LOCATE UNDERGROUND POWER LINES: 811

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FOLLOW ONCOR

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