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1. Zendesk help
2. Chat
3. Using Chat for live chat
4. Setting up Zendesk Chat
CHAT
Live chat
1. Zendesk help
2. Chat
3. Using Chat for live chat
4. Setting up Zendesk Chat
ADDING THE ZENDESK CHAT WIDGET TO YOUR WEBSITE
Aimee Spanier
* Edited April 11, 2023
Zendesk Documentation Team
FollowNot yet followed by anyone
What's my plan?
Note: If you have both Zendesk Chat and Zendesk Support, this article doesn't
apply to you. Instead, you need to use the Web Widget to add Chat to your
website. Follow the instructions in Setting up Zendesk Chat in the Web Widget
(Classic) and Configuring components in the Web Widget (Classic).
Before your visitors can start chatting with you, you’ll need to add the Chat
widget to your site by embedding the Chat widget script in the HTML source code
of one or more pages.
To add the Chat widget to a web page
1. From the dashboard, select Settings > Widget, then click the Getting Started
tab.
2. Copy the embed script, as shown in the example below:
3. In the source code of the web page, paste the embed script between the
page's head tags.
You can paste it either right after the opening <head> tag or right before
the closing </head>.
If you are concerned about page load performance, we recommend placing the
snippet at the end of the <body> rather than the <head>. Even though the
snippet script is very lightweight, it’s best to avoid inserting scripts
that will block the browser from continuing to render a web page until that
script has loaded. Just keep in mind that any scripts that use the Web
Widget zE JavaScript API must be placed after the snippet script.
4. Save and publish the page.
The widget should be visible after reloading the page in a browser.
Yes -5 No 26
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26 COMMENTS
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Date Votes
* Ivan Soldo
* February 18, 2021
Comment actions
Hi,
On my ionic mobile, I don't want to show the floating chat widget (as it will
conflict with other elements), but to place it as an item. Is there any way
to do that?
Thanks
Yes 0 No
* Ivan Miquiabas
* March 16, 2021
Comment actions
Hi Ivan.
Thanks for reaching out!
May i have a look at your mobile view of the widget? can you send a
screenshot? Also, you can rather overlay the widget on your mobile device
following this article: Recipe: Identify and track what webpage a customer
was on when they started a chat
Ivan Miquiabas | Customer Advocate
Yes -1 No
* Scott Stawarz
* April 6, 2021
Comment actions
HI Zendesk / Zopim Chat Team,
We are working on improving our website speed. Often the page speed tools
suggest that the Zopim JavaScript can be compressed more. Is the something
we can download, compress and embed locally from our own domain? Or do you
have an updated version that is faster?
Here's a screenshot example:
Yes 0 No
* Heather Rommel
* April 6, 2021
Community Moderator
Comment actions
Hi Scott Stawarz,
I agree, Zendesk needs to redo the widget in a lighter fashion. It hits our
Google rankings because it slows down the page. Our workaround until Zendesk
fixes this (Zendesk, why not fix it??) is to load an image that looks like
chat, and when the customer clicks it, we redirect them to a deeper page in
our website to load the actual chat.
Terrible, right? But we didn't want our main page to get "dinged" by Google.
Yes -1 No
* Arec Johnson
* April 10, 2021
Comment actions
Hi Ramin,
Thank you so much for helping. I was wondering about how I can hide widget
from website, but thanks you shared API source
https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#hideAll
It works for me. Thanks,
Yes -1 No
* Muhammad Rahil
* April 20, 2021
Comment actions
is it possible to use it in 2021 for my current website Jazz daily Internet
Package, I wanna add a chat box to my website please guide me a little bit..
----
This post has been edited by the Zendesk Community Team, to remove links, in
order to meet with our Community Guidelines.
Yes -1 No
* Dave Dyson
* April 21, 2021
Comment actions
Hi Muhammad!
Thanks for your interest! If you haven't already, first you'll want to
register for a trial: Register
Once you've done that, this article will take you step by step through the
process of trying out chat and setting it up in your Zendesk help center:
Evaluating live chat in your Zendesk Suite trial account
Once you've done that, come back to this article and follow the directions
above. You'll need to be able to edit the HTML on your Jazz Packages website
in order to embed the chat widget there.
And if you run into any issues as you go, here's how to contact our support
team: Contacting Zendesk Customer Support
Hope that helps!
Yes -1 No
* aleenakhan
* May 28, 2021
Comment actions
i am also looking for a chat option in tesco check bill website. Please guide
me how is it possible?
Yes -1 No
* James Williams
* October 5, 2021
Comment actions
Is there anyway to have this be an inline form on a specific page vs the
floating widget?
Yes 0 No
* GS Admin
* October 25, 2021
Comment actions
Hi
can we enable zendesk chat widget for our different products on different
websites?
i want to enable 2 different web widgets for 2 different product , will this
be possible??
Yes -1 No
* Brett Bowser
* October 25, 2021
Zendesk Community Manager
Comment actions
Hey Gaurav,
You should be able to add your widget to multiple websites and customize the
appearance for each widget as well. I would recommend taking a look at the
following article: Customizing the appearance of your widget
Let me know if this isn't what you're looking for!
Yes -1 No
* Ryan McCarty
* November 10, 2021
Comment actions
Can someone explain the first step to me?
I don't know what the dashboard is.
1. From the dashboard, select Settings > Widget, then click the Getting
Started tab.
Yes -1 No
* Pius Unimke
* February 9, 2022
Comment actions
Is there a way I can disable caching?
Yes -1 No
* Yanuv David
* February 25, 2022
* Edited
Comment actions
Hi I added this code to my web site html body (end of body)
<!-- Start of Zendesk Widget script -->
<script id="ze-snippet"
src="https://static.zdassets.com/ekr/snippet.js?key=MyKey"> </script>
<!-- End of Zendesk Widget script -->
the chat is not been displayed and i keep getting error
Key is missing from snippet vendors~rollbar.noconflict.umd.min.js:1:58963
n https://static.zdassets.com/ekr/vendors~rollbar.noconflict.umd.min.js:1
oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
s http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: promise callback)
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
u http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
then http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
o http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
How Can I fix it? what did I do wrong?
Yes -1 No
* Ricky Wagner
* March 6, 2022
Comment actions
Hi Gaurav
Yes -1 No
* Ricky Wagner
* March 6, 2022
Comment actions
Did you still need assistance with this issue ?
Yes -1 No
* Kipa Aduma
* March 6, 2022
Comment actions
yes I do,.. please
after I copy the script from the admin to clean regular HTML file in my
machine the chat works fine.
but when I copy the same script to my web application in the same machine
into an XHTML file I get this "Key is missing from snippet " error
Yes -1 No
* Ricky Wagner
* March 7, 2022
Comment actions
Hi Kipa,
I'd advise to start a conversation with support in order for us to best
assist. The steps to create a conversation are included in this Article.
Yes -1 No
* Felipe Passos
* September 28, 2022
Comment actions
Is there a JS load/ready event for zendesk chat ?
Yes 0 No
* Ramin Shokrizadeh
* September 29, 2022
Zendesk Product Manager
Comment actions
Felipe Passos You can use the following callback API for when Chat has a
connected status:
https://developer.zendesk.com/api-reference/widget/chat-api/#on-chatconnected
Yes -1 No
* Usman Nizam
* October 11, 2022
Comment actions
Hi
I have integrated this on one of the pages in my web-app. However one issue
I'm facing right now is that when I start a chat with customer support and
then go to a different page and come back the session is not maintained and
the chat with customer support is deleted, I have to start a new chat all
over again. Any leads to help fix this issue would be appreciated.
Thanks :)
Yes -1 No
* Georgina Hale
* October 17, 2022
Comment actions
Hi, looking for some help please
We are using messing on Zendesk suite on a professional plan. We are trying
to set up the messaging chat widget (we aren’t using the classic chat widget)
We use UserPilot for our onboarding. Part of this is a resource centre, in
which we can install our live chat/messaging service through a js code. The
HTML code provided from the chat installation page in the admin centre is not
working. I have spoken with UserPilot, and they have advised we need a simple
js code for the chat to be triggered manually. Does anyone know where can I
get this or if there is a specific way this should be configured?
Thanks in advance!
Yes -1 No
* Barun Pattanaik
* December 1, 2022
Comment actions
how can i integrate this in springboot java ?
Yes -1 No
* Bhavya Lamba
* December 7, 2022
Comment actions
Hello team,
I am working on Zendesk API link to get the data into the database,
Zendesk API documentary
- https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/
However, below link is not working and I checked in postman as well(added
screenshot for your reference). Can you please guide or provide the updated
link.
https://agodapeopleops.zendesk.com/api/v2/skips
Looking forward to your response.
Your prompt response is highly appreciated.
Thanks
Bhavya
Yes -1 No
* LeeAnn Pearl Ellis Dettmers
* December 9, 2022
Comment actions
Now how can I get to tell what is this company for
Yes -1 No
* Christopher Kennedy
* December 13, 2022
Zendesk Developer Advocacy
Comment actions
Hi Barun,
You can include that snippet in whichever UI template or view where you'd
like to include the widget in your Spring Boot web app. Is there a specific
complication you've encountered?
Yes -1 No
Please sign in to leave a comment.
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