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Customer Success


KLAS RANKS LIGHTNING BOLT NO. 1 IN PHYSICIAN SCHEDULING FOR THE THIRD TIME



Customers praise stellar support staff along with “very powerful” solution that
“just gets better and better every year” and “greatly increases speed to care”
for patients

KNOXVILLE, Tenn. [February 7, 2024] — PerfectServe®, a leading provider of
cloud-based clinical collaboration and provider scheduling solutions, today
announced that its rule-based Lightning Bolt Scheduling solution earned a Best
in KLAS award for the Scheduling: Physician market segment. The award is given
by KLAS, a research firm that channels the voices of thousands of healthcare
professionals to share valuable insights about the technology they use every
day. The news follows publication of the 2024 Best in KLAS: Software and
Services report, which was released this morning.

The award marks Lightning Bolt’s third time winning the segment (2017, 2018, and
2024), which is growing in importance as more healthcare organizations adopt
advanced, enterprise-grade scheduling solutions. It also closely follows the
September publication of the KLAS Physician Scheduling 2023 report, which echoed
the Best in KLAS sentiment by giving Lightning Bolt top marks for overall
performance, ease of use, quality of support, and proactive service.

“We’re in this business to thrill our customers with technology that makes a
difference they can feel, so this recognition from KLAS is the highest of honors
for our entire team,” said PerfectServe CEO Guillaume Castel. “Lightning Bolt is
built on combinatorial optimization, and it’s a beautiful example of how a
complex process can work behind the scenes to yield some really incredible
results. We’re more motivated than ever to show healthcare organizations how a
tailored, optimized approach to physician and staff scheduling can boost
engagement, efficiency, wellness, and so many other important metrics.”

“At KLAS, we firmly believe that the voice of healthcare providers and payers is
paramount,” said KLAS Research CEO Adam Gale. “The Best in KLAS awards are based
on extensive feedback and evaluations from healthcare professionals across the
nation. Winning a Best in KLAS award, therefore, is not just about recognition;
it shows the trust and confidence that healthcare providers place in the winning
vendors. It also helps validate each vendor’s commitment to innovation, quality,
and customer satisfaction. We are proud to recognize 2024’s Best in KLAS award
winners! Their unwavering dedication to improving patient outcomes is
wonderfully inspiring.”

A sampling of recent commentary collected by KLAS reveals a Lightning Bolt
customer base that is consistently impressed with the capability of the
solution, the time it saves, and its hardwired interoperability, along with the
excellence and creativity of the team that supports it:

 * “Another organization was looking for a scheduling solution, and I told them
   that Lightning Bolt Scheduling is very powerful, applies many rules, is very
   accurate when it comes to scheduling, and has a very reasonable price.” —
   CIO, August 2023
 * “When I do have a question, PerfectServe gets back to me right away. And even
   though I feel like I’m not explaining things to them correctly, they seem to
   know what I’m talking about. Sometimes they even get creative and put a spin
   on my idea so that it is not just what I’m thinking but something with even
   higher tech. So not only do they understand that I don’t speak the language
   that they speak but they get to the point of what I want and then boost it up
   a bit more. That is always refreshing. They know their product inside and
   out, and when I am talking to people who know what they are selling, it is
   always easier to talk to them about it. They have never told us they couldn’t
   do something for us or that they had never heard of what we were asking for.
   They are well versed in the direction their product can go, and that is
   always nice.” — Manager, January 2024
 * “The value we get with Lightning Bolt Scheduling is integration with
   everything else that I own. There isn’t anything that the vendor is afraid to
   integrate with. That is a blessing to us because we have so many different
   products across our health system. The integration allows us to make
   Lightning Bolt Scheduling our standard because we know that we can integrate
   with almost everything that we run into. Lightning Bolt Scheduling has
   provided huge value because we used to have multiple schedules out there, and
   a lot of times, the quality of those schedules wasn’t consistent because they
   were faxed to somebody who would update the schedules and send them to the
   next person. The operators were calling the wrong doctors. With the way
   things are done now, the schedule is immediately updated in all of our
   systems. We know that we have good communication just based on the provider
   schedule, and the system has greatly increased the speed to care for our
   patients.” — Manager, September 2023
 * “I could not live without Lightning Bolt Scheduling, and it would be
   impossible for me to make our schedule without it. The solution allows us to
   schedule around people’s time off requests, and the product has substantially
   reduced the amount of time it takes to make our schedule. It used to take
   hours, but now the schedule is done in minutes. The schedule turns out right,
   and I don’t kill myself in the process. The product works fantastically and
   just gets better and better every year. I recommend the solution all the
   time.” — Physician, July 2023

As PerfectServe continues to focus on the Unite message—which highlights the
power of a unified scheduling and communication platform to drive real-time care
team collaboration at scale—the industry has taken notice. In the past year
alone, PerfectServe was named:

 * A Leader and Highest in Ability to Execute in the first Gartner® Magic
   Quadrant™ for Clinical Communication and Collaboration (CC&C)
 * Black Book Research’s Top Secure Communications Platform for 2024
 * A top CC&C vendor that drives the deepest adoption and more comprehensive
   deployments according to the KLAS Clinical Communication Platforms 2023
   report

More analysis can be found in the full 2024 Best in KLAS: Software and Services
report. Visit the Lightning Bolt website to learn more about how the provider
and staff scheduling solution supports wellness, productivity, and patient
access.

About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare.
Working with thousands of healthcare professionals and clinicians, KLAS gathers
data and insights on software and services to deliver timely reports and
performance data that represent provider and payer voices and act as catalysts
for improving vendor performance. The KLAS research team publishes reports
covering the most pressing questions facing healthcare technology today,
including emerging technology insights, that provide early insights on the
future of healthcare technology solutions. KLAS also fosters measurement and
collaboration between healthcare providers and payers and best practice
adoption. Learn more at klasresearch.com.

About PerfectServe

PerfectServe accelerates speed to care by optimizing provider schedules,
streamlining clinical communication, and engaging patients and their families in
the care experience. Our cloud-based software simplifies complex clinical
workflows and schedules with secure and timely communication by dynamically
routing messages to the right person at the right time. We drive more efficient
care collaboration in all settings to improve patient outcomes and bring joy
back to caregivers. PerfectServe has 25 years of experience and is a trusted
partner to more than 500 hospitals and 30,000 medical practices.

PerfectServe Contact:

Matt Kothe | Sr. Manager, Corporate Marketing

865.776.9824

mkothe@perfectserve.com


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