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Submitted URL: http://hirehoratio.com/
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Submission: On April 15 via api from US — Scanned from DE
Effective URL: https://hirehoratio.com/
Submission: On April 15 via api from US — Scanned from DE
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Skip to content * Home * Services * Customer Service * Back Office Support * Trust & Safety * Compliance and Fraud * Industries * Retail & Ecommerce * Financial Services * Healthcare and Healthtech * Travel and Hospitality * Transportion and Logistic * For Startups * Pricing * About Us * Careers * Locations * Dominican Republic * Colombia * Resources * Blog * Press * Case Studies * Webinars * White Papers * Awards * ··· Get Started * Home * Services * Customer Service * Back Office Support * Trust & Safety * Compliance and Fraud * Industries * Retail & Ecommerce * Financial Services * Healthcare and Healthtech * Travel and Hospitality * Transportion and Logistic * For Startups * Pricing * About Us * Careers * Locations * Dominican Republic * Colombia * Resources * Blog * Press * Case Studies * Webinars * White Papers * Awards * ··· Get Started * Home * Services * Customer Service * Back Office Support * Trust & Safety * Compliance and Fraud * Industries * Retail & Ecommerce * Financial Services * Healthcare and Healthtech * Travel and Hospitality * Transportion and Logistic * For Startups * Pricing * About Us * Careers * Locations * Dominican Republic * Colombia * Resources * Blog * Press * Case Studies * Webinars * White Papers * Awards * ··· * Home * Services * Customer Service * Back Office Support * Trust & Safety * Compliance and Fraud * Industries * Retail & Ecommerce * Financial Services * Healthcare and Healthtech * Travel and Hospitality * Transportion and Logistic * For Startups * Pricing * About Us * Careers * Locations * Dominican Republic * Colombia * Resources * Blog * Press * Case Studies * Webinars * White Papers * Awards * ··· OUTSOURCING AS SMART AS YOU ARE Customer experience support that feels like part of your team. The perfect fit for you. Working only for you. How refreshing! Let's chat TRUSTED BY AS SEEN ON BECAUSE WOWING YOUR CUSTOMERS IS GOOD FOR BUSINESS IMPROVE RESPONSE TIME Customers don’t like waiting. With Horatio on your team, they won’t. Our average First Response Time is 2 hours. INCREASE SATISFACTION SCORE Our efficient workflows reduce customer response times and result in a whopping 96% CSAT on average. BOOST CONVERSION RATE Fewer staffing costs plus customer support designed to turn browsers to buyers equals 15% conversion increase. MAKING A DIFFERENCE FOR YOUR CUSTOMERS We are more than just a customer support solution, we are an extension of your company. As you grow, we grow. As you change, we change. We are there every step of the way to support your ever changing needs. HOW WE’LL SAVE YOU TIME AND MONEY Our people are at the heart of everything we do. We match your company’s style with a dedicated team of agents proud to represent your brand values and voice. Customer support Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board. You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door. Discover more Back office support Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job. Discover more Trust & Safety When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well. Horatio provides a nuanced approach to moderating your content. We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs. Discover more Compliance & Fraud Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms. We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations. Discover more Customer support Back office support Trust & Safety Compliance & Fraud Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board. You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door. Discover more Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job. Discover more When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well. Horatio provides a nuanced approach to moderating your content. We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs. Discover more Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms. We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations. Discover more WHY CHOOSE US There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look. SEAMLESS INTEGRATION WITH YOUR TEAM Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company." NEARSHORE AND ENGLISH-PROFICIENT Make every customer interaction top-notch with instant communication, no language barriers, and a hassle-free exchange of information. YOUR AGENTS ARE ONLY YOURS Having your own team means they get your brand inside out, leading to super personalized and knowledgeable customer service that leave everyone happy. YOUR PERFECT MATCH Make customer service that much better by working with a partner that vibes with your company mission, vision, and culture. REAL TIME CUSTOMER FEEDBACK Catching and fixing issues on the spot means you're always getting better, keeping customers happy, and showing you’re serious about top-notch service. LOW STAFF TURNOVER Enjoy the perks of a team that knows your ins and outs, cutting down on training time, and serving up top-quality service that keeps customers coming back. Let’s touch base PARTNERS Hire Horatio provides world-class customer experience support and we want to partner with you. Become a partner AWARDS MEET OUR GREATEST ASSET PEOPLE OF HORATIO PEOPLE OF HORATIO Play Video HOW HORATIO BENEFITS YOU Fastest on-boarding in the industry In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures. Omnichannel support Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers. Super flexible Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business. We'll scale with you When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands. Cost saving Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution. All-in pricing Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies. Get Started WE KNOW YOUR TECH STACK Here’s some of the software we use. Can’t spot yours? Well, we’re quick learners. * 1 * 2 * 3 * 4 Get Started OUR CLIENTS LOVE US “Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!” * Alex Uruchurtu * Chief Product Officer - Dr. Squatch “We view Horatio as part of our team and I’m very happy to have brought them on board. They’re very reliable, high touch and great partners. All of the associates have exceeded our expectations and improved our overall customer experience. We’re grateful for them!” * Luana Barbosa * Head of CX and Marketing - Starface World “Horatio allows us to focus on building our core business while Horatio builds our customer service vertical. It feels like we are all one company. Our customers love working with Horatio and so do we!” * Laura Wright * Senior Operations Manager - The Inside “Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!” * Steve O’Dell * Founder - Tenzo Tea “We cannot say enough good things about the Hire Horatio team. From their leadership to our everyday agents, we have been nothing but impressed. Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives. Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough.” * Sam Avoian * Director of Customer Experience - This Saves Lives “We have had a fantastic experience with the Horatio team this past year. They are fully immersed in our company culture which was a big reason why we decided to go this route. The team members are talented, hard-working, and dedicated to helping us hit our goals. We are looking forward to a great future together!” * Nicole Mavraganis * Director of Sales - Zola “Horatio is not an outsourced firm for us – they’re part of the team. They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year.” * Ryan Lupberger and Zach Bedrosian * Co-Founders of Cleancult “Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!” * Alex Uruchurtu * Chief Product Officer - Dr. Squatch “We view Horatio as part of our team and I’m very happy to have brought them on board. They’re very reliable, high touch and great partners. All of the associates have exceeded our expectations and improved our overall customer experience. We’re grateful for them!” * Luana Barbosa * Head of CX and Marketing - Starface World “Horatio allows us to focus on building our core business while Horatio builds our customer service vertical. It feels like we are all one company. Our customers love working with Horatio and so do we!” * Laura Wright * Senior Operations Manager - The Inside “Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!” * Steve O’Dell * Founder - Tenzo Tea “We cannot say enough good things about the Hire Horatio team. From their leadership to our everyday agents, we have been nothing but impressed. Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives. Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough.” * Sam Avoian * Director of Customer Experience - This Saves Lives “We have had a fantastic experience with the Horatio team this past year. They are fully immersed in our company culture which was a big reason why we decided to go this route. The team members are talented, hard-working, and dedicated to helping us hit our goals. We are looking forward to a great future together!” * Nicole Mavraganis * Director of Sales - Zola “Horatio is not an outsourced firm for us – they’re part of the team. They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year.” * Ryan Lupberger and Zach Bedrosian * Co-Founders of Cleancult “Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!” * Alex Uruchurtu * Chief Product Officer - Dr. Squatch * 1 * 2 * 3 * 4 * 5 * 6 * 7 OUR STORIES Horatio Insights, Featured CUSTOMER SERVICE DICTIONARY: THE ULTIMATE GUIDE * April 11, 2024 Featured, Horatio Insights CHATBOT VS. LIVE CHAT: WHAT TO KNOW * April 9, 2024 Featured, Thought Leadership A BEGINNER’S GUIDE TO CUSTOMER SUCCESS * April 4, 2024 See all Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? Ready to start? YOU ARE JUST ONE CLICK AWAY FROM DEDICATED, CUSTOMIZED, TRULY GAME-CHANGING CUSTOMER SUPPORT. Let's chat! OUTSOURCING AS SMART AS YOU ARE. SERVICES * Customer Service * Back Office Support * Trust & Safety * Compliance and Fraud INDUSTRIES * Retail and Ecommerce * Financial Services * Healthcare and HealthTech * Travel and Hospitality * Transportation and Logistics * For Startups HORATIO * About Us * Pricing * Careers * Blog * Press CONTACT * Contact Us New York City 900 Broadway, Suite 404 New York, NY, 10003 info@hirehoratio.com Santo Domingo Metro Plaza, 4th Floor Santo Domingo, Rep. Dom. recruitment@hirehoratio.co Miami 951 Brickell Ave, Suite 3307 Miami, FL, 33131 info@hirehoratio.com Santiago Ave 27 de Febrero. Edificio Aney Muñoz I, Pisos 5 y 6 Jardines Metropolitanos Santiago, Rep. Dom. recruitment@hirehoratio.co Colombia Centro Empresarial Colina, Av. Boyacá #152-60, Oficina 501, Bogotá, Colombia co_recruitment@hirehoratio.co Twitter Facebook-f Instagram Linkedin-in Made by Wollson OUTSOURCING AS SMART AS YOU ARE. SERVICES * Customer Service * Back Office Support * Trust & Safety * Compliance and Fraud INDUSTRIES * Retail and Ecommerce * Financial Services * Healthcare and HealthTech * Travel and Hospitality * Transportation and Logistics * For Startups HORATIO * About Us * Pricing * Careers * Blog * Press CONTACT * Contact Us New York City 900 Broadway, Suite 404 New York, NY, 10003 info@hirehoratio.com Santo Domingo Metro Plaza, 4th Floor Santo Domingo, Rep. Dom. recruitment@hirehoratio.co Miami 951 Brickell Ave, Suite 3307 Miami, FL, 33131 info@hirehoratio.com Santiago Ave 27 de Febrero. Edificio Aney Muñoz I, Pisos 5 y 6 Jardines Metropolitanos Santiago, Rep. Dom. recruitment@hirehoratio.co Colombia Centro Empresarial Colina, Av. Boyacá #152-60, Oficina 501, Bogotá, Colombia co_recruitment@hirehoratio.co Twitter Facebook-f Instagram Linkedin-in Made by Wollson OUTSOURCING AS SMART AS YOU ARE. Services * Customer Service * Back Office Support * Trust & Safety * Compliance and Fraud Industries * Retail and Ecommerce * Financial Services * Healthcare and HealthTech * Travel and Hospitality * Transportation and Logistics * For Startups Horatio * About Us * Pricing * Careers * Blog * Press Contact * Contact Us New York City 900 Broadway, Suite 404 New York, NY, 10003 info@hirehoratio.com Santo Domingo Metro Plaza, 4th Floor Santo Domingo, Rep. Dom. recruitment@hirehoratio.co Miami 951 Brickell Ave, Suite 3307 Miami, FL, 33131 info@hirehoratio.com Santiago Ave 27 de Febrero. Edificio Aney Muñoz I, Pisos 5 y 6 Jardines Metropolitanos Santiago, Rep. Dom. recruitment@hirehoratio.co Colombia Centro Empresarial Colina, Av. Boyacá #152-60, Oficina 501, Bogotá, Colombia co_recruitment@hirehoratio.co Twitter Facebook-f Instagram Linkedin-in Made by Wollson