hirehoratio.com Open in urlscan Pro
192.185.35.176  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to content
 * Home
 * Services
   * Customer Service
   * Back Office Support
   * Trust & Safety
   * Compliance and Fraud
 * Industries
   * Retail & Ecommerce
   * Financial Services
   * Healthcare and Healthtech
   * Travel and Hospitality
   * Transportion and Logistic
   * For Startups
 * Pricing
 * About Us
 * Careers
 * Locations
   * Dominican Republic
   * Colombia
 * Resources
    * Blog
    * Press
    * Case Studies
   
    * Webinars
    * White Papers
    * Awards

 * ···

Get Started
 * Home
 * Services
   * Customer Service
   * Back Office Support
   * Trust & Safety
   * Compliance and Fraud
 * Industries
   * Retail & Ecommerce
   * Financial Services
   * Healthcare and Healthtech
   * Travel and Hospitality
   * Transportion and Logistic
   * For Startups
 * Pricing
 * About Us
 * Careers
 * Locations
   * Dominican Republic
   * Colombia
 * Resources
    * Blog
    * Press
    * Case Studies
   
    * Webinars
    * White Papers
    * Awards

 * ···

Get Started
 * Home
 * Services
   * Customer Service
   * Back Office Support
   * Trust & Safety
   * Compliance and Fraud
 * Industries
   * Retail & Ecommerce
   * Financial Services
   * Healthcare and Healthtech
   * Travel and Hospitality
   * Transportion and Logistic
   * For Startups
 * Pricing
 * About Us
 * Careers
 * Locations
   * Dominican Republic
   * Colombia
 * Resources
    * Blog
    * Press
    * Case Studies
   
    * Webinars
    * White Papers
    * Awards

 * ···

 * Home
 * Services
   * Customer Service
   * Back Office Support
   * Trust & Safety
   * Compliance and Fraud
 * Industries
   * Retail & Ecommerce
   * Financial Services
   * Healthcare and Healthtech
   * Travel and Hospitality
   * Transportion and Logistic
   * For Startups
 * Pricing
 * About Us
 * Careers
 * Locations
   * Dominican Republic
   * Colombia
 * Resources
    * Blog
    * Press
    * Case Studies
   
    * Webinars
    * White Papers
    * Awards

 * ···


OUTSOURCING AS SMART AS YOU ARE

Customer experience support that feels like part of your team. The perfect fit
for you. Working only for you. How refreshing!

Let's chat




TRUSTED BY




AS SEEN ON





BECAUSE WOWING YOUR CUSTOMERS IS GOOD FOR BUSINESS


IMPROVE
RESPONSE TIME

Customers don’t like waiting. With Horatio on your team, they won’t. Our average
First Response Time is 2 hours.


INCREASE
SATISFACTION SCORE

Our efficient workflows reduce customer response times and result in a whopping
96% CSAT on average.


BOOST
CONVERSION RATE

Fewer staffing costs plus customer support designed to turn browsers to buyers
equals 15% conversion increase.


MAKING A DIFFERENCE FOR YOUR CUSTOMERS

We are more than just a customer support solution, we are an extension of your
company. As you grow, we grow. As you change, we change. We are there every step
of the way to support your ever changing needs.



HOW WE’LL SAVE YOU TIME AND MONEY

Our people are at the heart of everything we do. We match your company’s style
with a dedicated team of agents proud to represent your brand values and voice.

Customer support

Our goal is to make life easier for your customers. Our agents are proactive,
passionate, and create personal connections. They specialize in niche
industries. They know your sector. They speak your lingo. Whether you’re a
startup, venture-backed unicorn, or household name, your hand-picked agents will
be proud to represent your team. You’ll be proud to have them on board.

You’ll never miss out on valuable customer feedback, as we’ll keep you
constantly updated. Available via Slack, phone, and email we’re only ever a
message away. Plus, your team is just that – yours. Think of us as a team member
in the office next door.

Discover more
Back office support
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that
off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing.
We do it all. In fact, our tailored support means we’ll listen to your needs and
assemble the best team for the job.
Discover more
Trust & Safety

When assessing how your company will safeguard and stay protected, it is
important to recognize your site has unique characteristics and therefore
individual risks as well.

Horatio provides a nuanced approach to moderating your content. We provide a
rigorous assessment and will tailor-make a content moderation plan to fit your
team’s needs.

Discover more
Compliance & Fraud

Our customized, holistic, end-to-end solutions deliver compliance requirements
to financial institutions, marketplaces, and tech platforms.

We understand the importance of document verification and fraud prevention to
the continuation of our clients’ operations.

Discover more
Customer support
Back office support
Trust & Safety
Compliance & Fraud

Our goal is to make life easier for your customers. Our agents are proactive,
passionate, and create personal connections. They specialize in niche
industries. They know your sector. They speak your lingo. Whether you’re a
startup, venture-backed unicorn, or household name, your hand-picked agents will
be proud to represent your team. You’ll be proud to have them on board.

You’ll never miss out on valuable customer feedback, as we’ll keep you
constantly updated. Available via Slack, phone, and email we’re only ever a
message away. Plus, your team is just that – yours. Think of us as a team member
in the office next door.

Discover more
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that
off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing.
We do it all. In fact, our tailored support means we’ll listen to your needs and
assemble the best team for the job.
Discover more

When assessing how your company will safeguard and stay protected, it is
important to recognize your site has unique characteristics and therefore
individual risks as well.

Horatio provides a nuanced approach to moderating your content. We provide a
rigorous assessment and will tailor-make a content moderation plan to fit your
team’s needs.

Discover more

Our customized, holistic, end-to-end solutions deliver compliance requirements
to financial institutions, marketplaces, and tech platforms.

We understand the importance of document verification and fraud prevention to
the continuation of our clients’ operations.

Discover more


WHY CHOOSE US

There are many reasons why some of the fastest growing companies choose Horatio
to increase customer satisfaction, brand loyalty, and profits. Let’s take a
look.


SEAMLESS INTEGRATION
WITH YOUR TEAM

Your hand-picked team will stay true to your brand culture and values. As one
client said, "I don't think of them as a separate company."


NEARSHORE AND
ENGLISH-PROFICIENT

Make every customer interaction top-notch with instant communication, no
language barriers, and a hassle-free exchange of information.


YOUR AGENTS
ARE ONLY YOURS

Having your own team means they get your brand inside out, leading to super
personalized and knowledgeable customer service that leave everyone happy.


YOUR
PERFECT MATCH

Make customer service that much better by working with a partner that vibes with
your company mission, vision, and culture.


REAL TIME
CUSTOMER FEEDBACK

Catching and fixing issues on the spot means you're always getting better,
keeping customers happy, and showing you’re serious about top-notch service.


LOW STAFF
TURNOVER

Enjoy the perks of a team that knows your ins and outs, cutting down on training
time, and serving up top-quality service that keeps customers coming back.

Let’s touch base


PARTNERS

Hire Horatio provides world-class customer experience support and we want to
partner with you.

Become a partner


AWARDS




MEET OUR GREATEST ASSET


PEOPLE OF HORATIO


PEOPLE OF HORATIO


Play Video



HOW HORATIO BENEFITS YOU

Fastest on-boarding in the industry
In no time, we’ll give you a team of dedicated agents that understand your
customers, brand voice, and procedures.
Omnichannel support
Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok,
Amazon, or other platforms, we’ve got you covered. We use a full range of
channels so your customers can get in touch via their preferred method. More
channels. More happy customers.
Super flexible
Got a unique requirement? We’re your unique solution. Simply tell us what you
need and we’ll tailor support solutions specific to your business.
We'll scale with you
When your business grows we will a) congratulate you and b) add to your team as
quickly as needed to meet your new demands.
Cost saving
Do you like saving money? Ok, that was a trick question. With no social security
or employee taxes to worry about, Horatio is your cost-saving solution.
All-in pricing
Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is
simple and (some would say) perfect for startups and fast growing companies.
Get Started



WE KNOW YOUR TECH STACK

Here’s some of the software we use. Can’t spot yours? Well, we’re quick
learners.

 * 1
 * 2
 * 3
 * 4

Get Started



OUR CLIENTS LOVE US

“Horatio has been an invaluable and strategic partner to Dr. Squatch, from
starting off with just a few agents, to now managing a small army!”


 * Alex Uruchurtu

 * Chief Product Officer - Dr. Squatch

“We view Horatio as part of our team and I’m very happy to have brought them on
board. They’re very reliable, high touch and great partners. All of the
associates have exceeded our expectations and improved our overall customer
experience. We’re grateful for them!”


 * Luana Barbosa

 * Head of CX and Marketing - Starface World

“Horatio allows us to focus on building our core business while Horatio builds
our customer service vertical. It feels like we are all one company. Our
customers love working with Horatio and so do we!”


 * Laura Wright

 * Senior Operations Manager - The Inside

“Overall, the team has been exceptionally helpful. They’ve hit incredible
metrics for us and provided great insights into CX that we’ve never had before.
They are also incredibly Ecom savvy which has helped elevate the brand and
create lots of happy customers!”


 * Steve O’Dell

 * Founder - Tenzo Tea

“We cannot say enough good things about the Hire Horatio team. From their
leadership to our everyday agents, we have been nothing but impressed. Their
team is responsible, attentive, and trustworthy, and provides top class customer
service for us here at This Saves Lives. Their passion and hard work undoubtedly
helps us save more kiddos lives, and for that we cannot thank them enough.”


 * Sam Avoian

 * Director of Customer Experience - This Saves Lives

“We have had a fantastic experience with the Horatio team this past year. They
are fully immersed in our company culture which was a big reason why we decided
to go this route. The team members are talented, hard-working, and dedicated to
helping us hit our goals. We are looking forward to a great future together!”


 * Nicole Mavraganis

 * Director of Sales - Zola

“Horatio is not an outsourced firm for us – they’re part of the team. They live
on our Slack, have an equal voice in customer experience and product iteration,
and are a major reason why we’ve been able to grow over 400% year over year.”


 * Ryan Lupberger and Zach Bedrosian

 * Co-Founders of Cleancult

“Horatio has been an invaluable and strategic partner to Dr. Squatch, from
starting off with just a few agents, to now managing a small army!”


 * Alex Uruchurtu

 * Chief Product Officer - Dr. Squatch

“We view Horatio as part of our team and I’m very happy to have brought them on
board. They’re very reliable, high touch and great partners. All of the
associates have exceeded our expectations and improved our overall customer
experience. We’re grateful for them!”


 * Luana Barbosa

 * Head of CX and Marketing - Starface World

“Horatio allows us to focus on building our core business while Horatio builds
our customer service vertical. It feels like we are all one company. Our
customers love working with Horatio and so do we!”


 * Laura Wright

 * Senior Operations Manager - The Inside

“Overall, the team has been exceptionally helpful. They’ve hit incredible
metrics for us and provided great insights into CX that we’ve never had before.
They are also incredibly Ecom savvy which has helped elevate the brand and
create lots of happy customers!”


 * Steve O’Dell

 * Founder - Tenzo Tea

“We cannot say enough good things about the Hire Horatio team. From their
leadership to our everyday agents, we have been nothing but impressed. Their
team is responsible, attentive, and trustworthy, and provides top class customer
service for us here at This Saves Lives. Their passion and hard work undoubtedly
helps us save more kiddos lives, and for that we cannot thank them enough.”


 * Sam Avoian

 * Director of Customer Experience - This Saves Lives

“We have had a fantastic experience with the Horatio team this past year. They
are fully immersed in our company culture which was a big reason why we decided
to go this route. The team members are talented, hard-working, and dedicated to
helping us hit our goals. We are looking forward to a great future together!”


 * Nicole Mavraganis

 * Director of Sales - Zola

“Horatio is not an outsourced firm for us – they’re part of the team. They live
on our Slack, have an equal voice in customer experience and product iteration,
and are a major reason why we’ve been able to grow over 400% year over year.”


 * Ryan Lupberger and Zach Bedrosian

 * Co-Founders of Cleancult

“Horatio has been an invaluable and strategic partner to Dr. Squatch, from
starting off with just a few agents, to now managing a small army!”


 * Alex Uruchurtu

 * Chief Product Officer - Dr. Squatch


 * 1
 * 2
 * 3
 * 4
 * 5
 * 6
 * 7




OUR STORIES

Horatio Insights, Featured


CUSTOMER SERVICE DICTIONARY: THE ULTIMATE GUIDE

 * April 11, 2024

Featured, Horatio Insights


CHATBOT VS. LIVE CHAT: WHAT TO KNOW

 * April 9, 2024

Featured, Thought Leadership


A BEGINNER’S GUIDE TO CUSTOMER SUCCESS

 * April 4, 2024

See all
Ready to start? Ready to start? Ready to start? Ready to start? Ready to start?
Ready to start? Ready to start?
Ready to start? Ready to start? Ready to start? Ready to start? Ready to start?
Ready to start? Ready to start?


YOU ARE JUST ONE CLICK AWAY FROM DEDICATED, CUSTOMIZED, TRULY GAME-CHANGING
CUSTOMER SUPPORT.

Let's chat!



OUTSOURCING AS
SMART AS YOU ARE.



SERVICES

 * Customer Service
 * Back Office Support
 * Trust & Safety
 * Compliance and Fraud

INDUSTRIES

 * Retail and Ecommerce
 * Financial Services
 * Healthcare and HealthTech
 * Travel and Hospitality
 * Transportation and Logistics
 * For Startups

HORATIO

 * About Us
 * Pricing
 * Careers
 * Blog
 * Press

CONTACT

 * Contact Us

New York City

900 Broadway, Suite 404
New York, NY, 10003
info@hirehoratio.com

Santo Domingo

Metro Plaza, 4th Floor
Santo Domingo, Rep. Dom.
recruitment@hirehoratio.co

Miami

951 Brickell Ave, Suite 3307
Miami, FL, 33131
info@hirehoratio.com

Santiago

Ave 27 de Febrero. Edificio Aney
Muñoz I, Pisos 5 y 6
Jardines Metropolitanos
Santiago, Rep. Dom.
recruitment@hirehoratio.co

Colombia

Centro Empresarial Colina,
Av. Boyacá #152-60, Oficina 501,
Bogotá, Colombia co_recruitment@hirehoratio.co

Twitter Facebook-f Instagram Linkedin-in
Made by Wollson

OUTSOURCING AS
SMART AS YOU ARE.



SERVICES

 * Customer Service
 * Back Office Support
 * Trust & Safety
 * Compliance and Fraud

INDUSTRIES

 * Retail and Ecommerce
 * Financial Services
 * Healthcare and HealthTech
 * Travel and Hospitality
 * Transportation and Logistics
 * For Startups

HORATIO

 * About Us
 * Pricing
 * Careers
 * Blog
 * Press

CONTACT

 * Contact Us

New York City

900 Broadway, Suite 404
New York, NY, 10003
info@hirehoratio.com

Santo Domingo

Metro Plaza, 4th Floor
Santo Domingo, Rep. Dom. recruitment@hirehoratio.co

Miami

951 Brickell Ave, Suite 3307
Miami, FL, 33131
info@hirehoratio.com

Santiago

Ave 27 de Febrero. Edificio Aney
Muñoz I, Pisos 5 y 6
Jardines Metropolitanos
Santiago, Rep. Dom.
recruitment@hirehoratio.co

Colombia

Centro Empresarial Colina,
Av. Boyacá #152-60, Oficina 501,
Bogotá, Colombia co_recruitment@hirehoratio.co

Twitter Facebook-f Instagram Linkedin-in
Made by Wollson

OUTSOURCING AS SMART AS YOU ARE.

Services
 * Customer Service
 * Back Office Support
 * Trust & Safety
 * Compliance and Fraud

Industries
 * Retail and Ecommerce
 * Financial Services
 * Healthcare and HealthTech
 * Travel and Hospitality
 * Transportation and Logistics
 * For Startups

Horatio
 * About Us
 * Pricing
 * Careers
 * Blog
 * Press

Contact
 * Contact Us

New York City

900 Broadway, Suite 404
New York, NY, 10003
info@hirehoratio.com

Santo Domingo

Metro Plaza, 4th Floor
Santo Domingo, Rep. Dom.
recruitment@hirehoratio.co

Miami

951 Brickell Ave, Suite 3307
Miami, FL, 33131
info@hirehoratio.com

Santiago

Ave 27 de Febrero. Edificio Aney
Muñoz I, Pisos 5 y 6
Jardines Metropolitanos
Santiago, Rep. Dom.
recruitment@hirehoratio.co

Colombia

Centro Empresarial Colina,
Av. Boyacá #152-60, Oficina 501,
Bogotá, Colombia co_recruitment@hirehoratio.co


Twitter Facebook-f Instagram Linkedin-in
Made by Wollson