environdec.freshdesk.com
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Submitted URL: https://environdec.freshdesk.com/en/support/tickets/new?ticket_form=finance_related
Effective URL: https://environdec.freshdesk.com/support/tickets/new?ticket_form=finance_related
Submission: On May 08 via manual from ES — Scanned from ES
Effective URL: https://environdec.freshdesk.com/support/tickets/new?ticket_form=finance_related
Submission: On May 08 via manual from ES — Scanned from ES
Form analysis 3 forms found in the DOM
/support/search
<form action="/support/search" id="fw-search-form" data-current-tab="all">
<div class="form-group fw-search my-0">
<div class="input-group">
<input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Enter the search term here...." autocomplete="off" aria-label="Enter the search term here....">
<button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button>
</div>
<div class="visually-hidden">
<span id="srSearchUpdateMessage" aria-live="polite"></span>
</div>
<div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none">
<div class="fw-autocomplete-header">
<button class="fw-search-tab fw-active-search-tab" data-tab="all"> All </button>
<button class="fw-search-tab " data-tab="solutions"> Articles </button>
</div>
<div class="fw-loading my-80 d-none"></div>
<div class="fw-autocomplete-focus">
<div class="fw-recent-search">
<div class="fw-recent-title d-none row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Recent Searches</div>
<div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Clear all</button></div>
</div>
<ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul>
</div>
<div class="fw-popular-articles-search">
<p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Popular Articles</p>
<ul class="fw-no-bullet fw-popular-topics d-none"></ul>
</div>
<div class="fw-solutions-search-results fw-results d-none">
<hr class="mt-24">
<div class="fw-solutions-search-results-title row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Articles</div>
<div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">View all</a></div>
</div>
<ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul>
</div>
<div class="fw-topics-search-results fw-results d-none">
<hr class="mt-24">
<div class="fw-topics-search-results-title row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div>
<div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">View all</a></div>
</div>
<ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul>
</div>
<div class="fw-tickets-search-results fw-results d-none">
<hr class="mt-24">
<div class="fw-tickets-search-results-title row align-items-center">
<div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div>
<div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">View all</a></div>
</div>
<ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul>
</div>
</div>
<div class="fw-autocomplete-noresults d-none text-center py-40">
<img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results">
<p class="mt-24 text-secondary">Sorry! nothing found for <br> <span id="input_term"></span></p>
</div>
</div>
</div>
</form><form autocomplete="off">
<div class="form-group ">
<label for="helpdesk_ticket_forms_dropdown" class=" form-label">
</label>
<div class="choices form-select" data-type="select-one" tabindex="0" role="combobox" aria-autocomplete="list" aria-haspopup="true" aria-expanded="false" aria-label="
">
<div class="choices__inner"><select class="form-control choices helpdesk-ticket-forms-dropdown choices__input" id="helpdesk_ticket_forms_dropdown" name="helpdesk_ticket_forms_dropdown" hidden="" tabindex="-1" data-choice="active">
<option value="finance_related" data-custom-properties="{"id": "103000241466"}"> Finance related </option>
</select>
<div class="choices__list choices__list--single">
<div class="choices__item choices__item--selectable" data-item="" data-id="1" data-value="finance_related" data-custom-properties="{"id": "103000241466"}" aria-selected="true"> Finance related </div>
</div>
</div>
<div class="choices__list choices__list--dropdown" aria-expanded="false"><input type="text" class="choices__input choices__input--cloned" autocomplete="off" autocapitalize="off" spellcheck="false" role="textbox" aria-autocomplete="list"
aria-label="Choose..." placeholder="">
<div class="choices__list" role="listbox">
<div id="choices--helpdesk_ticket_forms_dropdown-item-choice-1" class="choices__item choices__item--choice choices__placeholder choices__item--disabled" role="option" data-choice="" data-id="1" data-value=""
data-select-text="Press to select" data-choice-disabled="" aria-disabled="true"> Choose... </div>
<div id="choices--helpdesk_ticket_forms_dropdown-item-choice-2" class="choices__item choices__item--choice choices__item--selectable is-highlighted" role="option" data-choice="" data-id="2" data-value="general_support"
data-select-text="Press to select" data-choice-selectable="" aria-selected="true"> General support </div>
<div id="choices--helpdesk_ticket_forms_dropdown-item-choice-3" class="choices__item choices__item--choice is-selected choices__item--selectable" role="option" data-choice="" data-id="3" data-value="finance_related"
data-select-text="Press to select" data-choice-selectable=""> Finance related </div>
<div id="choices--helpdesk_ticket_forms_dropdown-item-choice-4" class="choices__item choices__item--choice choices__item--selectable" role="option" data-choice="" data-id="4" data-value="report_potential_non-compliance"
data-select-text="Press to select" data-choice-selectable=""> Report Potential Non-Compliance </div>
</div>
</div>
</div>
<div class="invalid-feedback helpdesk_ticket_forms_dropdown"></div>
</div>
</form>POST /support/tickets
<form class="form-portal ticket-form w-100" rel="validate" novalidate="novalidate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"><input
type="hidden" name="authenticity_token" value="aYs7PDrT5D8BY1A/xhqTTT1NeJOfNDW9rPxXmmZ5XbKlZd9B5K2N+Eh1hdB2kGINTizKp+Vjisb4mtsIAiM6lQ==">
<div class="form-group helpdesk_ticket_email">
<label for="helpdesk_ticket_email" class=" form-label"> E-mail <span class="fw-asterisk">*</span>
<div class="fw-hint hint--no-arrow hint--rounded hint--top-right ms-4 align-middle" data-test-id="info-icon" aria-label="Please type your e-mail address">
<span class="icon-info"></span>
</div>
</label>
<input type="email" class="form-control " id="helpdesk_ticket_email" placeholder="Please type your e-mail address" name="helpdesk_ticket[email]" value="" required="" data-user-email="" data-user-contractor="false" data-not-allow-others="false">
<div class="invalid-feedback helpdesk_ticket_email"></div>
</div>
<div class="form-group d-none requester-name">
<input type="text" class="form-control " id="" placeholder="Your name" name="helpdesk_ticket[name]">
<div class="invalid-feedback "></div>
</div>
<div class="form-group ">
<label for="helpdesk_ticket_custom_field_cf_invoice_number_2835997" class=" form-label"> Order/Invoice number <div class="fw-hint hint--no-arrow hint--rounded hint--top-right ms-4 align-middle" data-test-id="info-icon"
aria-label="If your inquiries regards a specific order or invoice, please add order/invoice number here. ">
<span class="icon-info"></span>
</div>
</label>
<input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_invoice_number_2835997" placeholder="" name="helpdesk_ticket[custom_field][cf_invoice_number_2835997]"=="" ""="">
<div class="invalid-feedback helpdesk_ticket_custom_field_cf_invoice_number_2835997"></div>
</div>
<div class="form-group ">
<label for="helpdesk_ticket_subject" class=" form-label"> Subject <span class="fw-asterisk">*</span>
<div class="fw-hint hint--no-arrow hint--rounded hint--top-right ms-4 align-middle" data-test-id="info-icon" aria-label="What is the subject of your inquiry? ">
<span class="icon-info"></span>
</div>
</label>
<input type="text" class="form-control " id="helpdesk_ticket_subject" placeholder="What is the subject of your inquiry? " name="helpdesk_ticket[subject]" required="" data-allow-solution-suggester="true">
<div class="invalid-feedback helpdesk_ticket_subject"></div>
</div>
<div class="form-group ">
<label for="helpdesk_ticket_ticket_body_attributes_description_html" class="form-label"> Describe you inquiry <span class="fw-asterisk">*</span>
<div class="fw-hint hint--no-arrow hint--rounded hint--top-right ms-4 align-middle" data-test-id="info-icon" aria-label="Please add a description of your inquiry here">
<span class="icon-info"></span>
</div>
</label>
<div class="fr-box fr-basic fr-top" role="application" style="z-index: 10;">
<div class="fr-toolbar fr-desktop fr-top fr-basic fr-sticky-off" style="z-index: 11; top: 0px;" data-sticky-offset="true" data-top="0px" data-bottom="auto">
<div class="fr-btn-grp fr-float-left"><button id="bold-1" type="button" tabindex="-1" role="button" aria-pressed="false" title="Bold (Ctrl+B)" class="fr-command fr-btn" data-cmd="bold"><svg class="fr-svg" focusable="false" viewBox="0 0 24 24"
xmlns="http://www.w3.org/2000/svg">
<path
d="M15.25,11.8h0A3.68,3.68,0,0,0,17,9a3.93,3.93,0,0,0-3.86-4H6.65V19h7a3.74,3.74,0,0,0,3.7-3.78V15.1A3.64,3.64,0,0,0,15.25,11.8ZM8.65,7h4.2a2.09,2.09,0,0,1,2,1.3,2.09,2.09,0,0,1-1.37,2.61,2.23,2.23,0,0,1-.63.09H8.65Zm4.6,10H8.65V13h4.6a2.09,2.09,0,0,1,2,1.3,2.09,2.09,0,0,1-1.37,2.61A2.23,2.23,0,0,1,13.25,17Z">
</path>
</svg><span class="fr-sr-only">Bold</span></button><button id="italic-1" type="button" tabindex="-1" role="button" aria-pressed="false" title="Italic (Ctrl+I)" class="fr-command fr-btn" data-cmd="italic"><svg class="fr-svg"
focusable="false" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M11.76,9h2l-2.2,10h-2Zm1.68-4a1,1,0,1,0,1,1,1,1,0,0,0-1-1Z"></path>
</svg><span class="fr-sr-only">Italic</span></button><button id="underline-1" type="button" tabindex="-1" role="button" aria-pressed="false" title="Underline (Ctrl+U)" class="fr-command fr-btn" data-cmd="underline"><svg class="fr-svg"
focusable="false" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M19,20v2H5V20Zm-3-6.785a4,4,0,0,1-5.74,3.4A3.75,3.75,0,0,1,8,13.085V5.005H6v8.21a6,6,0,0,0,8,5.44,5.851,5.851,0,0,0,4-5.65v-8H16ZM16,5v0h2V5ZM8,5H6v0H8Z"></path>
</svg><span class="fr-sr-only">Underline</span></button><button id="strikeThrough-1" type="button" tabindex="-1" role="button" aria-pressed="false" title="Strikethrough (Ctrl+S)" class="fr-command fr-btn" data-cmd="strikeThrough"><svg
class="fr-svg" focusable="false" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path
d="M3,12.20294H21v1.5H16.63422a3.59782,3.59782,0,0,1,.34942,1.5929,3.252,3.252,0,0,1-1.31427,2.6997A5.55082,5.55082,0,0,1,12.20251,19a6.4421,6.4421,0,0,1-2.62335-.539,4.46335,4.46335,0,0,1-1.89264-1.48816,3.668,3.668,0,0,1-.67016-2.15546V14.704h.28723v-.0011h.34149v.0011H9.02v.11334a2.18275,2.18275,0,0,0,.85413,1.83069,3.69,3.69,0,0,0,2.32836.67926,3.38778,3.38778,0,0,0,2.07666-.5462,1.73346,1.73346,0,0,0,.7013-1.46655,1.69749,1.69749,0,0,0-.647-1.43439,3.00525,3.00525,0,0,0-.27491-.17725H3ZM16.34473,7.05981A4.18163,4.18163,0,0,0,14.6236,5.5462,5.627,5.627,0,0,0,12.11072,5,5.16083,5.16083,0,0,0,8.74719,6.06213,3.36315,3.36315,0,0,0,7.44006,8.76855a3.22923,3.22923,0,0,0,.3216,1.42786h2.59668c-.08338-.05365-.18537-.10577-.25269-.16064a1.60652,1.60652,0,0,1-.65283-1.30036,1.79843,1.79843,0,0,1,.68842-1.5108,3.12971,3.12971,0,0,1,1.96948-.55243,3.04779,3.04779,0,0,1,2.106.6687,2.35066,2.35066,0,0,1,.736,1.83258v.11341h2.00317V9.17346A3.90013,3.90013,0,0,0,16.34473,7.05981Z">
</path>
</svg><span class="fr-sr-only">Strikethrough</span></button></div>
<div class="fr-btn-grp fr-float-left"><button id="formatOL-1" type="button" tabindex="-1" role="button" title="Ordered List" class="fr-command fr-btn" data-cmd="formatOL"><svg class="fr-svg" focusable="false" viewBox="0 0 24 24"
xmlns="http://www.w3.org/2000/svg">
<path d="M2.5,16h2v.5h-1v1h1V18h-2v1h3V15h-3Zm1-7h1V5h-2V6h1Zm-1,2H4.3L2.5,13.1V14h3V13H3.7l1.8-2.1V10h-3Zm5-5V8h14V6Zm0,12h14V16H7.5Zm0-5h14V11H7.5Z"></path>
</svg><span class="fr-sr-only">Ordered List</span></button><button id="formatUL-1" type="button" tabindex="-1" role="button" title="Unordered List" class="fr-command fr-btn" data-cmd="formatUL"><svg class="fr-svg" focusable="false"
viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path
d="M4,10.5c-0.8,0-1.5,0.7-1.5,1.5s0.7,1.5,1.5,1.5s1.5-0.7,1.5-1.5S4.8,10.5,4,10.5z M4,5.5C3.2,5.5,2.5,6.2,2.5,7 S3.2,8.5,4,8.5S5.5,7.8,5.5,7S4.8,5.5,4,5.5z M4,15.5c-0.8,0-1.5,0.7-1.5,1.5s0.7,1.5,1.5,1.5s1.5-0.7,1.5-1.5S4.8,15.5,4,15.5z M7.5,6v2h14V6H7.5z M7.5,18h14v-2h-14V18z M7.5,13h14v-2h-14V13z">
</path>
</svg><span class="fr-sr-only">Unordered List</span></button></div>
<div class="fr-btn-grp fr-float-left"><button id="textColor-1" type="button" tabindex="-1" role="button" title="Text Color" class="fr-command fr-btn" data-cmd="textColor" data-popup="true"><svg class="fr-svg" focusable="false"
viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M15.2,13.494s-3.6,3.9-3.6,6.3a3.65,3.65,0,0,0,7.3.1v-.1C18.9,17.394,15.2,13.494,15.2,13.494Zm-1.47-1.357.669-.724L12.1,5h-2l-5,14h2l1.43-4h2.943A24.426,24.426,0,0,1,13.726,12.137ZM11.1,7.8l1.86,5.2H9.244Z"></path>
</svg><span class="fr-sr-only">Text Color</span></button><button id="backgroundColor-1" type="button" tabindex="-1" role="button" title="Background Color" class="fr-command fr-btn" data-cmd="backgroundColor" data-popup="true"><svg
class="fr-svg" focusable="false" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path
d="M9.91752,12.24082l7.74791-5.39017,1.17942,1.29591-6.094,7.20747L9.91752,12.24082M7.58741,12.652l4.53533,4.98327a.93412.93412,0,0,0,1.39531-.0909L20.96943,8.7314A.90827.90827,0,0,0,20.99075,7.533l-2.513-2.76116a.90827.90827,0,0,0-1.19509-.09132L7.809,11.27135A.93412.93412,0,0,0,7.58741,12.652ZM2.7939,18.52772,8.41126,19.5l1.47913-1.34617-3.02889-3.328Z">
</path>
</svg><span class="fr-sr-only">Background Color</span></button></div>
<div class="fr-btn-grp fr-float-left"><button id="insertLink-1" type="button" tabindex="-1" role="button" title="Insert Link (Ctrl+K)" class="fr-command fr-btn" data-cmd="insertLink" data-popup="true"><svg class="fr-svg" focusable="false"
viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M11,17H7A5,5,0,0,1,7,7h4V9H7a3,3,0,0,0,0,6h4ZM17,7H13V9h4a3,3,0,0,1,0,6H13v2h4A5,5,0,0,0,17,7Zm-1,4H8v2h8Z"></path>
</svg><span class="fr-sr-only">Insert Link</span></button></div>
<div class="fr-btn-grp fr-float-left"><button id="clearFormatting-1" type="button" tabindex="-1" role="button" title="Clear Formatting" class="fr-command fr-btn" data-cmd="clearFormatting"><svg class="fr-svg" focusable="false"
viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M11.48,10.09l-1.2-1.21L8.8,7.41,6.43,5,5.37,6.1,8.25,9,4.66,19h2l1.43-4h5.14l1.43,4h2l-.89-2.51L18.27,19l1.07-1.06L14.59,13.2ZM8.8,13l.92-2.56L12.27,13Zm.56-7.15L9.66,5h2l1.75,4.9Z"></path>
</svg><span class="fr-sr-only">Clear Formatting</span></button><button id="code-1" type="button" tabindex="-1" role="button" title="Code Snippet" class="fr-command fr-btn" data-cmd="code"><svg class="fr-svg" focusable="false"
viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path d="M9.4,16.6,4.8,12,9.4,7.4,8,6,2,12l6,6Zm5.2,0L19.2,12,14.6,7.4,16,6l6,6-6,6Z"></path>
</svg><span class="fr-sr-only">Code Snippet</span></button></div>
<div class="fr-newline"></div>
</div>
<div class="fr-sticky-dummy" style="height: 50px;"></div>
<div class="fr-wrapper show-placeholder" dir="auto" style="height: 110px; overflow: auto;">
<div class="fr-element fr-view" dir="auto" contenteditable="true" style="min-height: 110px;" aria-disabled="false" spellcheck="true" aria-label="Description, Use Alt+F10 to access formatting toolbar">
<p><br></p>
</div><span class="fr-placeholder" style="font-size: 14px; line-height: 22.4px; margin-top: 0px; padding-top: 20px; padding-left: 20px; margin-left: 0px; padding-right: 20px; margin-right: 0px; text-align: left;">Please add a description of
your inquiry here</span>
</div>
<div class="fr-second-toolbar"></div>
</div><textarea class="form-control rich-editor new-ticket-editor" id="helpdesk_ticket_ticket_body_attributes_description_html" name="helpdesk_ticket[ticket_body_attributes][description_html]" rows="" cols="" required=""
placeholder="Please add a description of your inquiry here" aria-label="Description, Use Alt+F10 to access formatting toolbar" style="display: none;"></textarea>
<div class="invalid-feedback helpdesk_ticket_ticket_body_attributes_description_html"></div>
</div>
<div class="form-group">
<div class="controls recaptcha-control">
<script src="https://www.recaptcha.net/recaptcha/api.js" async="" defer=""></script>
<div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{:theme=>" white"}"="">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA" width="304" height="78" role="presentation" name="a-i4d5kyjbc7ib" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
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</div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<noscript>
<div>
<div style="width: 302px; height: 422px; position: relative;">
<div style="width: 302px; height: 422px; position: absolute;">
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</iframe>
</div>
</div>
<div style="width: 300px; height: 60px; border-style: none;
bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px;
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<textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid #c1c1c1;
margin: 10px 25px; padding: 0px; resize: none;"> </textarea>
</div>
</div>
</noscript>
</div>
</div>
<div class="form-group attachments-container">
<span class="d-none">
<input id="upload_file" type="file" multiple="true">
<input id="files_list" type="file" name="helpdesk_ticket[attachments][][resource]" multiple="true">
</span>
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<button class="btn btn-link " type="button" id="attach_btn" data-attach-type="file">
<span class="file-upload-btn" tabindex="0">
<img data-src="/glyphs/vectors/attachment.svg" loading="lazy" alt="Attachment" class="icon ls-is-cached lazyloaded" src="/glyphs/vectors/attachment.svg"> Attachment </span>
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<ul class="dropdown-menu" aria-labelledby="attach_btn">
<li><a class="dropdown-item" href="#" data-attach-type="file">Attach a file</a></li>
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<div id="attachments_list" class="files-container"></div>
<div>
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<div id="cumulative_error_attachments_list" class="files-container"></div>
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<div>
<div id="individual_error_heading" class="error-heading"></div>
<div id="individual_error_attachments_list" class="files-container"></div>
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<input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36">
<input type="hidden" name="meta[seen_articles]" id="meta_seen_articles">
<input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false"> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="">
<input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="103000241466">
<a id="" href="/support/home" class="btn fw-secondary-button">Cancel</a>
<button type="submit" class="btn fw-primary-button new-ticket-submit-button" data-recaptcha-enterprise="false" data-submit-text="Please Wait..."> Submit </button>
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