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COOKIES ON UKSOCCERSHOP
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* Players
* *
* * Aubamayeng, Pierre Baggio, Roberto Barella, Nico Batistuta, Gabriel
Camavinga, Eduardo Cavani, Edinson Chiesa, Federico De Bruyne, Kevin
De Jong, Frenkie
* * De Jong, Frenkie Depay, Memphis Dybala, Pablo Fati, Ansu Fernandes,
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* £10 Off Orders Over £100 Code UKSS2023
02 hours
47 min
35 sec
WHY BUY FROM US?
* TRUSTED ONLINE STORE
We were founded in 2004 and have shipped over 1 million orders. Buy from one
of the world's oldest and most trusted football stores.
* LICENSED MERCHANDISE
Everything we sell is fully authentic and ships from our UK warehouse. Our
kits are all official, licensed products and we don't sell fakes.
* FAST WORLDWIDE DELIVERY
We ship to every country in the world. We have a mix of shipping options
depending on your needs, but can delivery next day to most of Europe, 2 days
to USA and 3-4 days to the Rest of the World.
* EASY RETURNS PROCESS
If you aren't satisfied with your purchase, send it back within 30 days via
our online return centre (excludes personalised items). We offer extended
Christmas returns - all items bought from 1st November - 24th December can be
returned until 31st January.
* MAKE IT PERSONAL
You can get name and number printing on any kit available within our store,
in the same style the players wear on the pitch. Choose ANY name - including
your own.
X
X
FAQS
COVID-19 UPDATE - WE ARE OPERATING NORMALLY AND MOST ORDERS ARE SHIPPING ON
TIME, HOWEVER, DUE TO EXTRA SAFETY MEASURES, PLEASE BE PREPARED THAT FOR A SMALL
NUMBER OF ORDERS, WE MAY EXPERIENCE SOME SLIGHT DELAYS PROCESSING YOUR ORDER.
* Top 5 frequently asked questions
* WHERE IS MY ORDER?
* Placing Your Order
* Delivery & Shipping
* Return Information
* Personalisation
* Order Queries
* Store Information
* Corporate Enquiries
* Technical Info
* Privacy Policy
* Cookie Policy
* Terms and Conditions
* Contact Us
* TOP 5 FREQUENTLY ASKED QUESTIONS
* New Orders
* Existing Orders
UK DELIVERIES
Please note that the stated transit times below relate to the shipping time
after the order leaves our warehouse and additional processing times may
apply to some orders.
We process new orders up until 2pm each day, after which point your order is
considered as being placed the following day. (In reality, we continue
processing after 2pm, but this is our stated cut-off and we cannot guarantee
same day processing for orders placed after this point.
Standard Delivery (1-2 Business Days)
£6.50, or free for orders over £150.00
Super Saver Delivery (3-5 Business Days)
£4.95
Next Day Delivery (1 Business Day)
£8.95
*** Please note Next Day Delivery is only available on certain types of
orders.
The following types of orders have the additional processing lead-times.
Please note that in many cases, we dispatch faster than this, but would
rather quote longer lead-times and delivery faster than you expect than vice
versa.
Immediate Dispatch - On average, products marked for immediate dispatch,
which do not include printing, are shipped the same business day if ordered
before 2pm.
Printed Shirts - On average these are shipped within 2-5 business days.
Depending on order volumes, next day or even same day shipments are often
possible, but at peak times, these can take around 7-10 business days. In
very rare circumstances, please allow up to 28 days.
Other Personalised Products - On average these are shipped within 2-5
business days. Depending on order volumes, next day or even same day
shipments are often possible, but at peak times, these can take around 7-10
business days. In very rare circumstances, please allow up to 28 days.
T-Shirts - On average these are shipped within 2-5 business days. Depending
on order volumes, next day or even same day shipments are often possible, but
at peak times, these can take around 7-10 business days.
Toffs & Copa Products - On average, these are shipped within 14 days (unless
marked as Immediate Dispatch on the product page) but are often faster.
However, please allow up to 4-6 weeks days for delivery.
Concept Shirts - On average, these are shipped within 10-14 days (unless
marked as Immediate Dispatch on the product page) but are often faster.
However, please allow up to 28 days for delivery.
Non-Printed Products with Additional Lead Time - Due to the high range of
merchandise we sell, on occasion stock must be sourced from our partners. In
such cases, please allow an additional 3-10 working days to complete your
order. Having the ability to draw stock from multiple warehouses gives our
customers access to the widest ranges of soccer merchandise worldwide. These
products will not be marked with Immediate Dispatch on the product page.
INTERNATIONAL DELIVERIES
We ship worldwide and offer a range of delivery options to suit your needs.
We utilise a range of couriers including Royal Mail, PostNL, Hermes, Norsk
Global, DPD, Deutsche Poste and Hermes.
We offer tracked and express shipping to all countries.
To view the current shipping options to your country, simply select from the
menu below.
Your Country Please Choose Your Country Afghanistan Albania Algeria American
Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina
Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh
Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and
Herzegowina Botswana Bouvet Island Brazil British Indian Ocean Territory
Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape
Verde Cayman Islands Central African Republic Chad Channel Islands Chile
China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook
Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Denmark
Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador
Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe
Islands Fiji Finland France France, Metropolitan French Guiana French
Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana
Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea
Guinea-bissau Guyana Haiti Heard and Mc Donald Islands Honduras Hong Kong
Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland
Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea,
Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao
People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab
Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia, The Former
Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall
Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated
States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco
Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New
Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern
Ireland Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New
Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar
Reunion Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia
Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi
Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia (Slovak
Republic) Slovenia Solomon Islands Somalia South Africa South Georgia and the
South Sandwich Islands Spain Sri Lanka St. Helena St. Pierre and Miquelon
Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland
Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic of Thailand
Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and
Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom
United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu
Vatican City State (Holy See) Venezuela Viet Nam Virgin Islands (British)
Virgin Islands (U.S.) Wallis and Futuna Islands Western Sahara Yemen
Yugoslavia Zaire Zambia Zimbabwe
Shipping Services:
NEXT DAY DELIVERY
We do operate a next day delivery service - for orders placed before 2pm - on
certain types of goods. Please note the delivery options at checkout relate
to the shipment method that will be used at the point of dispatch and do not
include processing times.
We are unable to guarantee next day delivery on printed shirts, t-shirts and
personalised items (although we will endeavour to achieve this where
possible).
Next Working Day Delivery is available on items marked as ‘For Immediate
Dispatch’ on the product page.
Next-Day Delivery will be unavailable during national holidays.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept online payments with a number of credit/debit cards and
also PayPal. The current credit cards we accept include:
* Visa
* Mastercard
* American Express
* Maestro
Credit and debit card payments are processed securely via www.stripe.com, a
leading global payment processor. Alternatively, you can choose to pay via
your Paypal account.
PRINTING DETAILS
UKSoccershop offers one of the most extensive football shirt printing
services that you will find online. Since our formation in 2004, we have
handed thousands of different printing styles and printed hundreds of
thousands of orders, making us a premier choice for your football shirt
printing needs.
You can choose your favourite players name, both from the current squad or
club legends. For ease of ordering, we endeavour to make the most popular
options available as a dropdown menu on the product page, to help you choose
your favourite player with the correct squad number.
You can also choose to make it personal and add any name and number you want.
Whether you are buying for yourself, a friend, or a child, you can add any
name or nickname.
Where official printing styles are not available, we use fan printing, which
is in most cases very similar to the official printing in font, color,
texture and size, but without the lack of club crest at the base of the
numbers.
All Premier League shirt printing uses official printing.
HOW DO I TRACK MY ORDER?
To find out the latest information on your order, you should visit your My
Account page. To do this, please login using the link on the very top left
hand corner of the screen. Once you are within your account, click on My
Orders to bring up your order history.
You can also find out the latest information on your order without login, To
do this, please visit Track My Order page.
We filter our orders through various stages, to help you see the up to date
status of your order at any particular point in time. Within your My Orders
page you will see the current status of your order.
Clicking on the "request update" button within your order history will
provide a more in depth summary of your current order status. It will also
provide you with answers to the most frequently asked questions as well as
providing you with an option to request further assistance where appropriate.
Within your account, you can also find options to:
* Change your delivery address
* Notify us of your intention to return an item
* Check on the status of an existing return or refund
* Report a lost or missing parcel
* Cancel/change outstanding items on your order
RETURNS POLICY
We hope that you will be happy with your purchase, but should you wish to
return or exchange an item, please follow the instructions below.
Please note we are unable to accept the return of printed shirts or
personalised items, unless the item is deemed to be faulty and the fault is
that of UKSoccershop. The same applies if a player leaves the club or changes
his squad number during his time at the club.
Please inform us, either by email or by phone, of any item you intend to
return within 14 days of taking delivery. Returns must be made within 28 days
of taking delivery. All items must be returned with all outer packaging and
labels intact and be in the exact condition in which they were received.
Please include a copy of your return form inside the package to allow us to
identify the order as yours - you would be amazed how many people send us a
shirt and absolutely nothing to help us work out whose order it is. The
return form can be accessed through your account. Please also note on the
invoice the reason for return and whether you are requesting a refund or an
exchange.
Returns will be inspected upon receipt. If a returned item is found to be
non-faulty, correct, and of the correct size, we will not accept any costs
incurred in returning the item. If an exchange item is to be sent, the
customer will be responsible for the shipping cost on the exchange item as
determined by value in our shipping rate chart. In the event that an exchange
is requested but not available a refund will be issued.
Refunds are issued to the credit card used to make the purchase. Returns on
orders paid for with a check or money order are returnable for store credit
or exchange only in accordance with the exchange policy above.
Please send returns to this address
UKSS, PO BOX 2311, GLASGOW, G33 9BU, UNITED KINGDOM
We strongly recommend that you send any returns via an insured, trackable
service. Returned items remain the property of the customer until they are
safely delivered at the address listed above. We will not be responsible for
items lost or damaged during return shipment.
CAN I CANCEL MY ORDER?
We're pretty quick at picking and packing your order, therefore we need to be
quick to change or cancel your order once your purchase has been confirmed.
We are unable to accept the cancellation or return of your order once we have
started processing your order. After placing your order, you will have a
small window before we start processing the order, during which time you will
be able to cancel.
To do so, simply login to your account and select the option to cancel. This
will lock the order in our system so it will not be processed.
If your order status has been changed to Being Picked for Dispatch, it is
usually too late for us to make changes to the order as this means your order
has been packed and ready for shipping.
For printed shirts, once we have begun processing the order, we are unable to
accept cancellation because we start building the order immediately. Please
note, our order statuses are updated in batch and not in real-time, so your
shirt is often printed long before the status updates.
You are welcome to email us and we will change/cancel if we can, but we
cannot guarantee it once the order has been possible.
I HAVE RECEIVED THE WRONG ORDER
In the unlikely event we send you the wrong product, we will refund the cost
of return postage back to the card which was used to purchase the item(s).
Please send the product using the instructions above by recorded delivery and
enclose a completed returns slip (this can downloaded from inside your
account) and proof of postage. As soon as we receive the returned item(s) we
will despatch the correct product and issue you with the postage refund.
If you are returning items over £100.00 value, you should use special
delivery as your payment method. UKSoccershop will not take responsibility
for lost orders over this value which are not sent via special delivery.
If you are returning items under £100.00 in value, please use recorded
delivery. Should the parcel be lost, we will cover the difference between the
order value and the value paid out by Royal Mail.
I WANT TO ENQUIRE ABOUT THE STATUS OF MY REFUND
When we process your refund, you will get an email confirming that the refund
has been initiated. Please allow 5 working days for this to reach your
account (although in practice this is often quicker).
If you have not received your refund after 5 working days, please contact our
Customer Service team with your order details and they will escalate with our
payment processors.
If you have received your refund, but you feel the amount is incorrect,
please contact our Customer Service team immediately and they will
investigate the issue for you.
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