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Engagement

NEW

Personalize every service and marketing customer interaction



Omnichannel

Communicate with customers across any channels



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Tap into our global scale carrier network for text and voice



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Optimize email deliverability and sending at scale



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Access all channels in one shared inbox

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SparkPost is now MessageBird Email


OMNICHANNEL AUTOMATION PLATFORM
FOR APIS, SERVICE & MARKETING

Application software and APIs to automate and personalize every touchpoint with
your customer across SMS, Voice & WhatsApp

Start now

Contact sales


Facebook

Your verification code is 384 510

Uber Driver

Incoming Call

Decline

Accept

Zillow

to me



Your Monthly Market Report

9:41


Glovo


Official Business Account





Hi, can I get 6 cafe lattes delivered to the office?

10:23 PM



Of course, where would you like them delivered?

10:23 PM



Aramex pickup locations near me

Hi, is this pickup location open after 19:00?




DRIVE MORE REVENUE AT LOWER COSTS

Reach every customer on their own preferred channel with dynamic, omnichannel
campaigns, using channel-responsive templates.

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Increased agent productivity by 2.7x

Aramex chose MessageBird because it enables them to communicate with customers,
while also building self-service automation

2.7x

Increase in agent productivity

500,000

WhatsApp messages per month



Learn more




Achieved 2x agent efficiency by automating meter readings

OVO Energy needed to expand its ability to communicate with members digitally
and give members more choices on how to interact with OVO.

128%

Increase in marketing opt-in

+90%

NPS score on WhatsApp

2x

Tickets handled per agent per hour

Learn more




Scored a 95% engagement rate on WhatsApp

Heracles Almelo was looking for new ways to engage with fans to drive sales of
both seasonal and individual game tickets.

98%

Open rate on WhatsApp

+3,000

new opt-ins via Email and WhatsApp

+50%

fans engaged with automated calls

Learn more




All-in-one Communications


OMNICHANNEL AT THE CORE

Improve your existing SMS, Voice or Email performance, adopt new ways of
reaching customers including WhatsApp, Instagram Direct or Google Maps — our
omnichannel product offering is your one-stop shop.

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No Code


BUILD MAGICAL CUSTOMER EXPERIENCES WITHOUT WRITING A SINGLE LINE OF CODE

Put automation to work for you. Build automated conversations and workflows to
collect critical information up front, reduce manual tasks, implement
self-service flows, and route chats to the right agent.

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Unify your conversations


THE ALL-IN-ONE INBOX FOR TEAMS

Bring your customer conversations together. Empower customer service agents to
support customers more efficiently, without compromising on customer experience.

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TRUSTED BY OVER 25,000 BUSINESSES




TRUSTED BY ENTERPRISES, LOVED BY DEVELOPERS

Get up and running in minutes on our reliable, auto-scaling APIs with extensive
documentations, complete API references and intuitive SDKs.

Learn more

Go

Node

Ruby

Python

Java

PHP

Copy

msg, err := sms.Create( messagebird.New("YOUR_ACCESS_KEY"), "MessageBird",
[]string{"31612345678"}, "This is a test message.", nil,)


WHAT OUR CUSTOMERS SAY

Daniel Baker

Business Development Manager at OVO Energy

The Flow Builder and Inbox functionality that MessageBird provides is a really
easy, user-friendly experience that helps our members reach OVO Energy quickly.
Our people also find the tool helpful and efficient to use.

Katherine ChengLi

Software Engineer at PagerDuty

We choose MessageBird for its carrier route optimizations, enabling us to reach
our customers more reliably in hard-to-reach areas of the world.

Marcela Molina

PM Demand Acquisition at Houm

We are now able to convert customers faster and reduce drop-offs. Potential
leads are more likely to buy or rent a property

Krishna Gautam

Head of Customer Experience at Urbanic

With MessageBird, we can now set up WhatsApp communication flows in hours
instead of days.

Perran Pengelly

Cofounder and CTO at DrDoctor

Flow Builder helps free up our developer resources by allowing non-technical
employees within an organization to build customer communications workflows,
which is vital to implementing solutions quickly.

Ashutosh Sharma

General Manager at Urbanic

What we love most about MessageBird is how easy it is to build a conversation
flow. We had major issues with other players whenever we had to create any
specific flow – even a simple one – that needed to be integrated with our
systems.

Ruby Wolff

CIO at Aramex

Both our customers and our team love it because it's faster and easier to
respond to WhatsApp messages than it is to take calls or write email responses.

Leticia Larrea

Senior Marketing Manager at Amazon Prime Video

Thanks to MessageBird, we were able to build a creative and engaging campaign
that had a great impact on our goals.

Luis Grau Granada

Global Head of Courier Operations at Glovo

With Flow Builder we are able to adapt and run the same process through very
heterogeneous markets: from Croatia to Uganda or Kazakhstan.




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