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Return to QVC Homepage An icon that looks like a house. 2. Customer Service 3. THE QVC PRIVACY STATEMENT Last Updated July 1, 2023. Acceda aquí a una versión en español de esta Declaración de Privacidad. This Privacy Statement describes how personal information is collected and used by QVC, Inc. (“QVC”, “we”, “us”, or “our”) in connection with the Services. “Services” means our television programming, websites, applications, stores, streaming platforms and other platforms, installment payment programs and other payment programs, events, surveys, and our other business activities. Please see the section titled “Other Privacy Information” below for information that applies to users of our Services in certain states. QVC is part of a group of businesses that includes our Affiliates. Our “Affiliates” are HSN, QVC+HSN+, Ballard Designs, Garnet Hill, Grandin Road, Frontgate, Sune, and other businesses that may become our affiliates in the future. When you use our Services, we may access and use account information and other personal information that our Affiliates have collected about you for the purposes of providing Services to you. We may also share with our Affiliates account information and other personal information that we have collected about you. By using our Services, you acknowledge and accept our practices as described in this Privacy Statement, and you agree to our General Terms of Use (“Terms”), which you can access here. If a Service sets forth additional privacy notices or terms, then those additional privacy notices or terms will apply to that Service. This Privacy Statement does not apply to personal information that is de-identified, aggregated or anonymized, as such information is not personal information. This Privacy Statement also does not apply to information that is collected through the websites of our affiliates based outside the United States or through any other services offered by our affiliates outside the United States. This Privacy Statement does not apply to our interactions with people in their capacity as employees, employment applicants, contractors, vendors, or third party service providers. * Kinds of personal information we use * How we collect personal information * Who we share personal information with * How we use personal information * Easy Pay * QCard * How we use tracking technology * Your choices and managing your personal information * How we protect personal information * Information relating to children * Information relating to former customers * Services provided by others * Changes to this Privacy Statement * How to contact us * Other privacy information Kinds of personal information we use. We collect and use personal information, including personal information in the following categories: * Account information, such as credentials to access your accounts with us including user names; password; security questions and answers * Communication information, such as the content of messages sent through chat functions, emails, texts, or information that you send to us; recorded calls; technical information related to communications such as time, date or length of the communication * Contact and profile information, such as your name; email address; street address; zip code; telephone number; texting number; gender or sex; date of birth * Event information, such as information you provide if you participate in contests or sweepstakes; customer group or focus group information; in-person or remote attendance or participation in broadcasts or other events * External information obtained from other sources, such as demographic information; updated shipping information; marketing information; information related to tracking technologies * Financial information, such as payment card information; gift card information; installment payment information; information related to private label credit card programs associated with our business; information to assess availability of payment options * Forum or feedback information, such as comments you make in any forum that we make available; product reviews; answers you provide in surveys * Government identifier information, such as social security number (e.g., if you apply for a private label credit card); or driver’s license or identification card information * Information about others, such as name and shipping details of people to whom you send gifts or other purchases; people who you refer to our Services through referral features included in our Services * Location information, such as your location when you use our Services or make a purchase * Order and purchase information, such as items you add or remove to a shopping cart; items you purchase; items you return; items you activate (e.g., computer) after purchase; wish list information * Preferences information, such as preferred sizes or colors of clothing * Technical and online information, such as the platform provider where you connect to our Services; identifiers of devices you use to connect to our Services; internet protocol addresses; social media or other online identifiers * User interaction information, such as pages you were visiting when you came to our websites and pages you went to when you left our website; pages browsed; items you look at, hover over or click; information you type or enter into the Services; interactions with advertisements; information from other platforms where we interact including social media platforms operated by other companies; information collected through cookies, pixels, beacons, and other tracking technology * Video and audio information, such as video or images that you send to us or upload into the Services; recordings we make if you participate in events or visit our places of business where we are recording * Other information that you provide in your use of our Services; information that we collect in the operation of our business, including by closed circuit television * Information created or inferred based on the categories above, such as information from the use of our Services that we use to detect fraudulent behavior The examples in the categories above are not exclusive, and other kinds of personal information are included in these categories. How we collect personal information. We collect personal information from multiple sources including the following sources: * Personal information we collect from you. We collect some personal information that you provide directly to us, such as contact information; payment information; order information; communication information; feedback information; preferences information; pictures and videos that you send to us; and other information you provide to us. In addition, a customer may share personal information about other people with us, including recipients of purchases. * Personal information we collect through tracking technology. We collect some personal information through first-party or external-party technology when you use our Services, such as browsing and use information; information about devices that you use to access our Services; information collected through cookies, pixels, and similar tracking technology. * Personal information we collect from other people. We collect some personal information from other people, such as shipping information when a customer sends a gift to another person; and contact information when a customer refers another person to our Services. * Personal information we collect from our Affiliates. We are part of a group of businesses that includes our Affiliates. When you use our Services, we may access and use account information and other personal information that our Affiliates have collected for the purposes of providing Services to you. * Personal information we collect from other companies. We collect personal information from service providers and external parties, such as shipping instructions information; credit information; information from advertisers; information from social media platforms; information that is generated through your use of our Services; information to supplement personal information we already have. * Personal information we create. We create some personal information in the operation of our business or when you use our Services, such as analytics information and inferences information. Who we share personal information with. We share the categories of personal information described above with others, including in the following categories: * Service providers and external parties performing functions in support of our Services, such as * Breach and fraud detection, prevention, and response * Broadcast and platform providers * Consulting and business services * Marketing and advertising * Order fulfillment * Payment processing and collections * Research and analytics * Security * Shipping * Social media platforms * Technology service * Temporary staffing * Website and application development * Our Affiliates, such as companies that directly or indirectly own us, are owned by us, or are under common control with us * Other people, such as when you direct us to send a gift to another person or when you refer someone to our Services * Mandatory recipients or recipients who need access to personal information for safety, security and legal purposes, such as law enforcement agencies or recipients engaged in legal processes * Companies with which we engage in business transactions, such as joint ventures, co-branded activities, companies that may purchase or rent all or any portion of our business or assets (including purchases or rentals of personal information assets), or companies with which we merge or engage in other similar kinds of transactions How we use personal information. We use personal information to provide the Services and to operate our business, including the following: * Performing services, such as: * Account provision and maintenance, including creating and managing your account with us; providing customer service; verifying customer information; and providing other services in the course of our business operations * Product sales and fulfillment, including selling products; processing and shipping orders to you or to recipients you designate; managing returns; processing refunds; managing warranties * Customer service and communications, including responding to requests, comments, or questions through email, text message, telephone calls, postal mail, chat functions; maintaining user forms and product review capabilities; reviewing recorded calls or content of other communications for quality or customer service purposes * Marketing and advertising, such as contextual marketing and advertising; personalizing user experience and marketing, including targeted product display; targeted marketing and advertising through the Services; marketing through emails, text messages, and other communications methods; re-targeted marketing and advertising across other websites, devices, and platforms; auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with relevant standards; engaging in analytics to personalize user experience; managing and communicating through our presence on social media platforms and other platforms * Payment-related activities, including processing payments; checking creditworthiness; evaluating payment options; providing financing; managing installment payment programs; participating in private label credit card programs; collecting unpaid debt * Providing technology to enable use and operation of Services; providing storage * Maintaining and improving Services and user experience, including: * Creating and updating applications, websites, and other features or functionality that we use * Debugging to identify and repair errors that may affect how the Services function * Engaging in analytics related to improving Services or user experience * Product safety or quality activities * Fraud prevention, information security, and other security, including: * Measures to verify identity when an account is used for ordering or when the account is otherwise accessed * Helping to ensure security and integrity, including by detecting and responding to fraud or security incidents * Limiting payment fraud * Protecting against other malicious, deceptive, or illegal activity * Internal research, including: * Developing and demonstrating technology * Conducting research, analytics, surveys, and focus groups to improve customer experiences, develop services and products, and provide better marketing and advertising * Other business purposes, including: * Performing, complying with, and enforcing legal obligations, including prosecuting people responsible for fraudulent, malicious, deceptive or illegal activities; defending claims; notifying of product recalls or other issues related to products; enforcing and notifying of our Terms, privacy statement, forum guidelines, other terms or conditions, and other policies and changes to such Terms, privacy statement, other policies, and other terms or conditions; and for records retention purposes * Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, made, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, made, or controlled by us * Selling or renting personal information, such as the sale or rental of customer lists, including without limitation sales of personal information in connection with a sale of all or part of QVC’s assets to an Affiliate or to an external party * Any other purposes consistent with our applicable privacy statements Easy Pay. If you make a purchase using our Easy Pay program, we may disclose your personal information as described in this Privacy Statement, including to a credit verification or risk assessment service provider which may use that information to provide credit verification or risk assessment services to us as well as use that information for other separate purposes of the service provider. Please review additional information about Easy Pay on our website if you have questions about credit verification or risk assessment. If a customer fails to pay for purchases under our Easy Pay program, we may sell the customer's account and information related to the account (including personal information) to an external party collection agency. QCard. The QCard is a QVC-branded credit card issued by Synchrony Bank. In connection with the operation of the QCard program, we share with Synchrony Bank personal information about customers, including account information, financial information, and order and purchase information. Please review additional information about the operation of QCard on our website. How we use tracking technology. We and other external parties may: use various tracking technologies that collect information when you interact with us or use the Services; collect information about your activities over time and across other websites and online or electronic services; and combine automatically-collected and user interaction information with other information collected about you, including information collected from external parties. The types of tracking technologies we use change over time. Some examples of the kinds of tracking technologies we currently use are cookies, web beacons and pixels. The type of usage information collected through tracking technology may include the device you are using, your internet protocol address, device identifier, other unique identifier, providers you use to access the Services location, all of the areas within the Services that you visit, what content you are interested in or interact with, the time of the visit, or other information described above in the categories of personal information. The categories of tracking technologies we may use include: * Functional, necessary, and performance technology for purposes such as providing functionality for the Services to operate; helping us deliver our Services and products you may purchase; routing traffic between servers; retaining user preferences; enabling you to log in and stay logged in; keeping your online shopping cart up-to-date; and helping us understanding how the Services are performing. * Analytics and research technology for purposes such as enabling us to understand, improve, and research features and content on the Services, including how users use the Services and the content and products that users view most frequently. * Location technology (including location based on your internet protocol address) for purposes such as verifying your location; preventing fraud; delivering or restricting content based on your location; and providing Services personalized to you with location-relevant content. * Security technology for purposes such as detecting activity that might violate our rules and terms; preventing fraud, unauthorized access or activity, or other misuse of our Services; and protecting our business. * Communication technology for purposes such as determining whether emails have been opened. * Marketing and online behavioral advertising technology for purposes such as providing advertisements on the Services or on external party online services. Certain external parties engaged in marketing and advertising for us may participate in the Digital Advertising Alliance (“DAA”) You can learn more about the DAA AdChoices Program opt-out program for website browsers at https://www.youradchoices.com/ and mobile apps at https://www.aboutads.info/appchoices. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative. To learn more about opting out of such targeted advertising or to use the NAI Network Advertising Initiative, see the “Your choices and managing your personal information” section below. We will recognize “do not track” browser signals where required by law, but we do not otherwise respond to “do not track” signals that are incorporated into browsers. Your choices and managing your personal information. * Managing your personal information. We provide all customers with the option to obtain a copy of personal information, delete personal information or correct personal information. To exercise these options, please submit a request through our webform link or call us at 1-800-367-9444 (7am-1am Eastern). For security purposes, we do not send sensitive information (like credit card numbers or other sensitive information) when fulfilling a request for a copy of personal information. And when we delete personal information, we may retain information to comply with our legal obligations or our records retention practices. * Managing marketing emails. You can opt out of marketing emails by clicking the unsubscribe link that is included at the end of each marketing email. You can also manage marketing emails by visiting the email preferences page here when you are logged into your account. * Managing SMS text messages. To stop receiving promotional text messages, text STOP to 79537. * Tracking technologies. You can set your browser to refuse cookies from websites, though please note that if you do so, you may not be able to access or use portions of the Services or certain offerings on the Services may not function as intended or as well. If you use a mobile device, you can use mobile device settings to limit mobile tracking technologies and associated activities. * Targeted advertising. To learn more about opting out of targeted advertising using the Network Advertising Initiative tool, see https://www.networkadvertising.org/choices/ for its opt-out program for browser websites and https://www.networkadvertising.org/mobile-choice/ for its opt-out program for mobile apps. Please be aware that, even if you are able to opt out of certain kinds of interest-based ads, you will continue to receive non-targeted ads. We are not responsible for the effectiveness of, or compliance with, external-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. How we protect personal information. We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Services. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Services. Information relating to children. The Services are not intended for children under the age of 13 and we do not knowingly collect personal information online from individuals under age 13. If we become aware that we have obtained personal information from a child under age 13, we will delete such information in accordance with applicable law. Information relating to former customers. If you cease using the Services, we will continue to use and disclose your personal information as set forth in this Privacy Statement. You will continue to have choices in managing your personal information and may make these choices using the methods described above. Services provided by others. This Privacy Statement does not apply to the personal information practices or other practices of companies that we do not own or control or to people that we do not employ or manage. Our Services may provide a link or otherwise provide access to external websites or services. We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for external websites or services. For example, we may allow you to communicate content to your social media account through a “share” feature. We also may use social media services such as matched ads to deliver ads to you on those social media platforms. If you share data using a social network, that sharing will be governed by the social network’s privacy policy and preferences or settings. Depending on your social network settings, the Services may use information made public by your social network provider (such as profile pictures and similar information). Changes to this Privacy Statement. Any changes to this Privacy Statement will be effective as of the effective date above, unless otherwise expressly indicated. We will provide notice of changes to this Privacy Statement when we are required to do so under applicable law. How to contact us. If you have questions or concerns with respect to how we use personal information, you may call 1-888-345-5788. You may also ask questions about this Privacy Statement by contacting privacy.statement@qvc.com. OTHER PRIVACY INFORMATION. If you are located in a state below, you can access information about our uses of personal information and your rights under the laws of your state: California Privacy Disclosure Colorado Privacy Disclosure Connecticut Privacy Disclosure Nevada Privacy Disclosure Virginia Privacy Disclosure CALIFORNIA PRIVACY DISCLOSURE This section is referred to as the "California Privacy Disclosure" and is provided in connection with the California Consumer Privacy Act (or “CCPA”). Some terms in this California Privacy Disclosure are defined in CCPA. This California Privacy Disclosure describes our practices within the last 12 months regarding personal information about people who are consumers under CCPA. This California Privacy Disclosure does not apply to human resources information or business-to-business information. If you would like information about human resources data or business-to-business communications data, please reach out to your contact at our company. This California Privacy Disclosure does not apply to information that is excluded from the definition of “personal information” under CCPA or to information or activity that is subject to exemptions under CCPA. We may update our Privacy Statement or this California Privacy Disclosure from time to time or provide additional notices where required or appropriate. This California Privacy Disclosure supplements our other privacy notices and policies and shall govern in the event of a conflict between this California Privacy Disclosure or other privacy notices and policies. COLLECTED PERSONAL INFORMATION Categories of Personal Information. We collect personal information about users of our services who are California consumers including personal information in the following categories: * Identifiers, such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers * Personal information records (as described in Cal. Civ. Code § 1798.80(e)), such as name, signature, social security number, physical characteristics or description, address, telephone number, driver’s license or state identification card number, employment, employment history, bank account number, credit card number, debit card number, or other financial information, medical information * Characteristics of protected classifications under California or federal law * Commercial information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies * Internet or other electronic network activity information * Geolocation data * Audio, electronic, visual, thermal, olfactory, or similar information * Sensitive personal information in the following categories: * Social security, driver’s license or state identification card * account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account * racial or ethnic origin * personal information collected and analyzed concerning a consumer’s health * Inferences drawn from any of the categories of information identified above When we de-identify data for purposes of CCPA, we will maintain and use such de-identified data only in de-identified form and will not attempt to reidentify the information unless permitted by applicable law. Retention. We retain personal information and sensitive personal information in the categories above pursuant to our retention schedule, which is based on the purposes for which we collect and process the information, legal and regulatory requirements, and our legitimate business purposes. SOURCES OF PERSONAL INFORMATION. We collect personal information from different sources, including: Personal information we collect from you. We collect personal information that you provide directly to us. Personal information we collect in this way includes your identifiers, personal information records, characteristics of protected classifications, commercial information, audio, electronic, visual, thermal, olfactory or similar information, professional or employment-related information, non-public education information, and the categories of sensitive personal information described above with the exception of racial or ethnic origin. Personal information we collect from other people. We collect some personal information about you from other people such as when a customer uses features in our services to refer friends and family to us by or when a customer purchases an item for another recipient. Typically, personal information we collect in this way may include your identifiers, personal information records, and commercial information. Personal information we collect through tracking technology or automatically. We collect some personal information through first-party or external-party technology when you use our services, such as browsing and use information; information about devices that you use to access our services; and information collected through cookies, pixels, and similar technology. The categories of personal information collected include identifiers, commercial information, internet or other electronic network activity information, geolocation data, and audio, electronic, visual, thermal, olfactory or similar information. Personal information we create. We create some personal information when you use our services or in the operation of our business. This includes information that may be categorized as identifiers, commercial information, internet or other electronic network activity information, and inferences. Personal information we collect from our Affiliates. We are part of a group of businesses that includes our Affiliates. When you use our Services, we may access and use account information and other personal information that our Affiliates have collected for the purposes of providing Services to you. Personal information we collect from other companies. We collect personal information from other companies, including advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers. The categories of personal information we collect from these types of sources includes racial or ethnic origin. Purposes for collecting, selling, or sharing personal information. We collect, use, sell or share personal information for the following business or commercial purposes: * Performing services, such as: * Account provision and maintenance, including creating and managing your account with us; providing customer service; verifying customer information; and providing other services in the course of our business operations * Product sales and fulfillment, including selling products; processing and shipping orders to you or to recipients you designate; managing returns; processing refunds; managing warranties * Customer service and communications, including responding to requests, comments, or questions through email, text message, telephone calls, postal mail, chat functions; maintaining user forms and product review capabilities; reviewing recorded calls or content of other communications for quality or customer service purposes; responding to requests for information and taking action that may be requested under CCPA * Marketing and advertising, such as contextual marketing and advertising; personalizing user experience and marketing, including targeted product display; targeted marketing and advertising through the services; marketing through emails, text messages, and other communications methods; re-targeted marketing and advertising across other websites, devices, and platforms; auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; engaging in analytics to personalize user experience; managing and communicating through our presence on social media platforms and other platforms * Payment-related activities, including processing payments, checking creditworthiness, evaluating payment options, providing financing, managing installment payment programs, participating in private label credit card programs * Providing technology to enable use and operation of services; providing storage * Maintaining and improving services and user experience, including: * Creating and updating applications, websites, and other features or functionality that we use * Debugging to identify and repair errors that may affect how the services function * Engaging in analytics related to improving services or user experience * Product safety or quality activities * Fraud prevention and information security, including: * Measures to verify identity when an account is used for ordering or when the account is otherwise accessed * Helping to ensure security and integrity, including by detecting and responding to fraud or security incidents * Limiting payment fraud * Protecting against other malicious, deceptive, or illegal activity * Short-term, transient use permitted under CCPA * Internal research, including: * Developing and demonstrating technology * Conducting research, analytics, surveys, and focus groups to improve customer experiences, develop services and products, provide better marketing and advertising * Other business purposes for which we provide notice, including: * Legal obligations, including prosecuting people responsible for fraudulent, malicious, deceptive or illegal activities; defending claims; notifying of product recalls or other issues related to products; enforcing and notifying of our terms and conditions, privacy statement, forum guidelines, and other policies and changes to such terms and conditions, privacy statement and other policies; and for records retention purposes * Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, made, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, made, or controlled by us * Any other purposes consistent with our applicable privacy statements We collect, sell or share sensitive personal information for the following purposes: * To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services * Helping to ensure security and integrity, including; * Enabling networks or information systems to detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information * Detecting security incidents, resisting malicious, deceptive, fraudulent, or illegal actions and helping to prosecute those responsible for those actions * Ensuring physical safety of natural persons * Short-term, transient use permitted under CCPA * Performing services for our business operations, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services for our business operations * Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, made, made for, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, made, made for, or controlled by us We do not use or disclose sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA. SALES OR SHARING OF PERSONAL INFORMATION. We sell or share personal information that is within the categories in the table below. Beside each category of personal information are the categories of third parties to which such personal information is sold or shared. Items of sensitive personal information are noted with an asterisk. CATEGORIES OF PERSONAL INFORMATION SOLD OR SHARED CATEGORIES OF THIRD PARTIES Identifiers Marketing and advertising Payment and collection services Personal information records (as described in described in Cal. Civ. Code § 1798.80(e)) Marketing and advertising Payment and collection services Characteristics of protected classifications Marketing and advertising Commercial information Marketing and advertising Payment and collection services Internet or other electronic network activity information Marketing and advertising Payment and collection services Geolocation data Marketing and advertising Payment and collection services Audio, electronic, visual, thermal, olfactory, or similar information Marketing and advertising Payment and collection services * Racial or ethnic origin Marketing and advertising * Personal information collected and analyzed concerning a consumer’s health Marketing and advertising Inferences Marketing and advertising As we require customers be 18 years of age or older to use our services, we have no actual knowledge of sales or sharing of personal information of consumers under 16 years of age. DISCLOSURES OF PERSONAL INFORMATION FOR BUSINESS PURPOSES. We disclose personal information that is within the categories in the table below for business purposes. Beside each category of personal information are the categories of service providers and contractors to which such personal information is disclosed for business purposes. Items of sensitive personal information are noted with an asterisk. CATEGORIES OF PERSONAL INFORMATION DISCLOSED FOR BUSINESS PURPOSES CATEGORIES OF SERVICE PROVIDERS AND CONTRACTORS Identifiers Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Order fulfillment Payment and collection services Research and analytics Security Shipping Social media platforms Technology services Temporary staff Website and application developers Personal information records (as described in described in Cal. Civ. Code § 1798.80(e)) Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Order fulfillment Payment and collection services Research and analytics Security Shipping Social media platforms Technology services Temporary staff Website and application developers Characteristics of protected classifications Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Research and analytics Security Social media platforms Technology services Temporary staff Commercial information Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Order fulfillment Payment and collection services Research and analytics Security Shipping Social media platforms Technology services Temporary staff Website and application developers Internet or other electronic network activity information Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Order fulfillment Payment and collection services Research and analytics Security Shipping Social media platforms Technology services Temporary staff Website and application developers Geolocation data Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Order fulfillment Payment and collection services Research and analytics Security Shipping Social media platforms Technology services Temporary staff Website and application developers Audio, electronic, visual, thermal, olfactory, or similar information Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Order fulfillment Payment and collection services Research and analytics Security Shipping Social media platforms Technology services Temporary staff Website and application developers * Social security, driver’s license or state identification card Breach/fraud detection, prevention, and response Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Payment and collection services Security Technology services Temporary staff Website and application developers * Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account Fraud detection, fraud prevention, and security Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Payment and collection services Technology services Temporary staff Website and application developers * Racial or ethnic origin Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Research and analytics Security Technology services Temporary staff Website and application developers * Personal information collected and analyzed concerning a consumer’s health Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Research and analytics Security Technology services Temporary staff Website and application developers Inferences Breach/fraud detection, prevention, and response Consulting and business services Mandatory recipients (i.e., recipients with which we are obligated to share personal information) Marketing and advertising Order fulfillment Payment and collection services Research and analytics Security Shipping Social media platforms Technology services Temporary staff Website and application developers FINANCIAL INCENTIVES. We may from time-to-time offer “Incentives” such as discounts on goods, discounts on shipping, prizes for participating in contests, and other similar incentives. In connection with offering Incentives, we may collect a name, email address, phone/text number, or other personal information, as further described in in the specific Incentive. To the extent that we collect personal information of a California consumer participating in connection with offering an Incentive, then the value of the personal information provided in connection with the Incentive is generally calculated as the value of the Incentive less our expenses in operating the Incentive program and other costs associated with our business activities related to the Incentive. A California consumer participating in an Incentive may opt-in to the Incentive by following the method of participation used for the Incentive. California consumers also have the right to withdraw from an Incentive at any time through the methods described in the terms and conditions of the Incentive program. Additionally, if an Incentive is related to receiving marketing emails or marketing text messages, a participating California consumer can withdraw from the Incentive by unsubscribing from the relevant communications, using the methods described in our Privacy Statement. CCPA RIGHTS. Following are rights of California consumers under CCPA. To exercise these rights, please submit a request through the form available here or call us at 1-800-367-9444 (7am-1am Eastern). Please note that, if you submit a request to know, request to delete or request to correct, you may be asked to provide 2-3 pieces of personal information that we will match against our records to verify your identity. Deletion. A California consumer has the right to request the deletion of personal information we have collected from the consumer, but CCPA permits some personal information to be retained, notwithstanding a consumer’s deletion request. Correction. Taking into account the nature of personal information and the purposes of processing personal information, a California consumer has the right to request the correction of the consumer’s personal information if it is inaccurate. You can request to correct personal information at the information above, and you can also correct some personal information by visiting your account page on our website. Right to Know. A California consumer has the right to request the disclosure of (1) the categories of personal information we have collected about that consumer; (2) the categories of sources from which that personal information is collected; (3) the business or commercial purpose for collecting, selling or sharing the personal information; (4) the categories of third parties to whom we disclosed personal information; (5) the categories of personal information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of personal information; and (6) the categories of personal information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of personal information. A California consumer also has the right to request the specific pieces of personal information we have collected about that consumer. Opt-out of sales or sharing. A California consumer has the right to opt out of sales or sharing of personal information about that consumer. If you choose to use the Global Privacy Control (GPC) browser signal, you will only be opted out of online sales or sharing of personal information, and you will need to log in to retain settings or turn it on for each browser you use. To submit a request to opt out of offline sales and sharing, please use our form available above. Non-Discrimination. A California consumer has the right that a business shall not discriminate against you because you exercised your rights under CCPA. Agents. Authorized agents may submit requests on a California consumer's behalf by submitting the request through the same means listed under the rights above. Authorized agents must establish their qualification to act as an agent, and we will still require verification directly from the consumer, unless the authorized agent possesses an appropriate power of attorney. COLORADO PRIVACY DISCLOSURE This section is referred to as the "Colorado Privacy Disclosure" and is provided in connection with the Colorado Privacy Act (or “CPA”). Some terms in this Colorado Privacy Disclosure are defined in CPA. This Colorado Privacy Disclosure only applies to people who are consumers under CPA. This Colorado Privacy Disclosure does not apply to information that is excluded from the definition of “personal data” under CPA or to information or activity that is subject to exemptions under CPA. This Colorado Privacy Disclosure supplements our other privacy notices and policies and shall govern in the event of a conflict between this Colorado Privacy Disclosure or other privacy notices and policies. However, if any other notice about CPA is provided at the point of collection, then that other notice shall govern in the event of a conflict with this Colorado Privacy Disclosure as permitted by applicable law. CATEGORIES OF DATA AND PURPOSES OF PROCESSING: For details regarding categories, purposes, and third party definitions, please see the following sections above: “Kinds of personal information we use” for a description of the kinds of personal data we use. “How we use personal information”, and “Who we share personal information with” for the categories of third parties with which we share personal data. Please see below for details about our purposes for using certain categories of personal data. Category Purpose * Contact and profile information * Event information * Order and purchase information Performing services Maintaining and improving services and user experience Fraud prevention and information security Short-term, transient use Internal research Other business purposes Undertaking activities to verify or maintain the quality or safety of a service or device Selling or renting personal information Targeted Advertising Any other purposes consistent with our applicable privacy statements Financial information Performing services Maintaining and improving services and user experience Fraud prevention and information security Short-term, transient use Internal research Other business purposes Undertaking activities to verify or maintain the quality or safety of a service or device Selling or renting personal information Any other purposes consistent with our applicable privacy statements * Government identifier information * Information about others Performing services Maintaining and improving services and user experience Fraud prevention and information security Short-term, transient use Internal research Other business purposes Undertaking activities to verify or maintain the quality or safety of a service or device Any other purposes consistent with our applicable privacy statements * Account information * Communication information * External information * Forum or feedback information * Information created or inferred * Preferences information * Technical and online information * User interaction information * Video and audio information * Other information Performing services Maintaining and improving services and user experience Fraud prevention and information security Short-term, transient use Internal research Other business purposes Undertaking activities to verify or maintain the quality or safety of a service or device Selling or renting personal information Targeted Advertising Any other purposes consistent with our applicable privacy statements When we de-identify data for purposes of CPA, we will maintain and use such de-identified data only in de-identified form and will not attempt to reidentify the information unless permitted by applicable law. SALES TO THIRD PARTIES. We sell personal data that is within the categories in the table below. Beside each category of personal data are the categories of third parties to which such personal data is sold. CATEGORIES OF PERSONAL DATA SOLD OR SHARED CATEGORIES OF THIRD PARTIES Account information Payment and collection services Marketing and advertising Communication information Payment and collection services Marketing and advertising Contact and profile information Payment and collection services Marketing and advertising Event information Payment and collection services Marketing and advertising External information Payment and collection services Marketing and advertising Financial information Payment and collection services Forum or feedback information Payment and collection services Marketing and advertising Information created or inferred Payment and collection services Marketing and advertising Order and purchase information Payment and collection services Marketing and advertising Other information Payment and collection services Marketing and advertising Preferences information Payment and collection services Marketing and advertising Technical and online information Payment and collection services Marketing and advertising User interaction information Payment and collection services Marketing and advertising Video and audio information Payment and collection services Marketing and advertising CPA Rights. Following are rights of Colorado consumers under CPA. To exercise these rights, please submit a request through our webform link or call us at 1-800-367-9444 (7am-1am Eastern). Please note that we will need to authenticate you to a reasonable degree of certainty before we can process your request. Access. A Colorado consumer has the right to ask us to confirm whether or not we process personal data about the Colorado consumer and to access such personal data. We provide access to such personal data by providing you with a copy of such personal data. Copy. A Colorado consumer has the right to obtain a copy of the consumer's personal data that the consumer previously provided to the controller. Correction. Taking into account the nature of personal data and the purposes of processing personal data, a Colorado consumer has the right to have inaccuracies in the consumer’s personal data corrected. Deletion. A Colorado consumer has the right to request the deletion of the consumer’s personal data, but CPA permits some personal data to be retained, notwithstanding a consumer’s deletion request. Sale of personal data. A Colorado consumer has the right to opt out of sales of personal data. While we do not engage in sales of personal data under CPA, you may opt out of such sales if we do so in the future. Profiling. A Colorado consumer has the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. While we do not engage in activities that come within the scope of profiling under CPA, you may opt out of such profiling if we do so in the future. Targeted Advertising. We engage in targeted advertising. A Colorado consumer has the right to opt out of targeted advertising. Appeal. A Colorado consumer has the right to appeal our decision with respect to a request to exercise a CPA right. Agents. Authorized agents may submit requests on a Colorado consumer's behalf by submitting the request through the same means listed under the rights above. Authorized agents must establish their qualification to act as an agent, and we will still require verification directly from the consumer, unless the authorized agent possesses an appropriate power of attorney. CONNECTICUT PRIVACY DISCLOSURE This section is referred to as the "Connecticut Privacy Disclosure" and is provided in connection with the Connecticut Data Privacy Act (or “CTDPA”). Some terms in this Connecticut Privacy Disclosure are defined in CTDPA. This Connecticut Privacy Disclosure only applies to people who are consumers under CTDPA. This Connecticut Privacy Disclosure does not apply to information that is excluded from the definition of “personal data” under CTDPA or to information or activity that is subject to exemptions under CTDPA. This Connecticut Privacy Disclosure supplements our other privacy notices and policies and shall govern in the event of a conflict between this Connecticut Privacy Disclosure or other privacy notices and policies. However, if any other notice about CTDPA is provided at the point of collection, then that other notice shall govern in the event of a conflict with this Connecticut Privacy Disclosure as permitted by applicable law. Categories of personal data. We process personal data when you use our Services. Please see the section above titled “Kinds of personal information we use” for a description of the kinds of personal data we use. When we de-identify data for purposes of CTDPA, we will maintain and use such de-identified data only in de-identified form and will not attempt to reidentify the information unless permitted by applicable law. Purposes for processing personal data. We process personal data for the purposes described in the section above titled “How we use personal information”. Third parties. We use third parties to help us in the operation of our business, and these third parties may have access to any of the personal data described in the categories of personal data above. Please see the section above titled “Who we share personal information with” for the categories of third parties with which we share personal data. CTDPA Rights. Following are rights of Connecticut consumers under CTDPA. To exercise these rights, please submit a request through our webform link or call us at 1-800-367-9444 (7am-1am Eastern). Please note that we will need to authenticate you to a reasonable degree of certainty before we can process your request. Access. A Connecticut consumer has the right to ask us to confirm whether or not we process personal data about the Connecticut consumer and to access such personal data. We provide access to such personal data by providing you with a copy of such personal data. Copy. A Connecticut consumer has the right to obtain a copy of the consumer's personal data that the consumer previously provided to the controller. Correction. Taking into account the nature of personal data and the purposes of processing personal data, a Connecticut consumer has the right to have inaccuracies in the consumer’s personal data corrected. Deletion. A Connecticut consumer has the right to request the deletion of the consumer’s personal data, but CTDPA permits some personal data to be retained, notwithstanding a consumer’s deletion request. Sale of personal data. A Connecticut consumer has the right to opt out of sales of personal data. While we do not engage in sales of personal data under CTDPA, you may opt out of such sales if we do so in the future. Profiling. A Connecticut consumer has the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. While we do not engage in activities that come within the scope of profiling under CTDPA, you may opt out of such profiling if we do so in the future. Targeted Advertising. We engage in targeted advertising. A Connecticut consumer has the right to opt out of targeted advertising. Appeal. A Connecticut consumer has the right to appeal our decision with respect to a request to exercise a CTDPA right. NEVADA PRIVACY DISCLOSURE This section is referred to as the “Nevada Privacy Disclosure”. If you are a Nevada resident and would like to make a request under Chapter 603A of the Nevada Revised Statutes, you may email us at privacy.statement@qvc.com. Please include "Nevada" in your email subject line and include the following information in your email: your name, Nevada resident address, and email address. VIRGINIA PRIVACY DISCLOSURE This section is referred to as the "Virginia Privacy Disclosure" and is provided in connection with the Virginia Consumer Data Protection Act (or “VCDPA”). Some terms in this Virginia Privacy Disclosure are defined in VCDPA. This Virginia Privacy Disclosure only applies to people who are consumers under VCDPA. This Virginia Privacy Disclosure does not apply to information that is excluded from the definition of “personal data” under VCDPA or to information or activity that is subject to exemptions under VCDPA. This Virginia Privacy Disclosure supplements our other privacy notices and policies and shall govern in the event of a conflict between this Virginia Privacy Disclosure or other privacy notices and policies. However, if any other notice about VCDPA is provided at the point of collection, then that other notice shall govern in the event of a conflict with this Virginia Privacy Disclosure as permitted by applicable law. Categories of personal data. We process personal data when you use our Services. Please see the section above titled “Kinds of personal information we use” for a description of the kinds of personal data we use. When we de-identify data for purposes of VCDPA, we will maintain and use such de-identified data only in de-identified form and will not attempt to reidentify the information unless permitted by applicable law. Purposes for processing personal data. We process personal data for the purposes described in the section above titled “How we use personal information”. Third parties. We use third parties to help us in the operation of our business, and these third parties may have access to any of the personal data described in the categories of personal data above. The categories of third parties that we use include payment, collection, marketing and advertising companies. VCDPA Rights. Following are rights of Virginia consumers under VCDPA. To exercise these rights, please submit a request through our webform link or call us at 1-800-367-9444 (7am-1am Eastern). Please note that we will need to authenticate you to a reasonable degree of certainty before we can process your request. Access. A Virginia consumer has the right to ask us to confirm whether or not we process personal data about the Virginia consumer and to access such personal data. We provide access to such personal data by providing you with a copy of such personal data. Copy. A Virginia consumer has the right to obtain a copy of the consumer's personal data that the consumer previously provided to the controller. Correction. Taking into account the nature of personal data and the purposes of processing personal data, a Virginia consumer has the right to have inaccuracies in the consumer’s personal information corrected. Deletion. A Virginia consumer has the right to request the deletion of the consumer’s personal data, but VCDPA permits some personal data to be retained, notwithstanding a consumer’s deletion request. Sale of personal data. A Virginia consumer has the right to opt out of sales of personal data. While we do not engage in sales of personal data under VDCPA, you may opt out of such sales if we do so in the future. Profiling. A Virginia consumer has the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. While we do not engage in activities that come within the scope of profiling under VDCPA, you may opt out of such profiling if we do so in the future. Targeted Advertising. We engage in targeted advertising. A Virginia consumer has the right to opt out of targeted advertising. Appeal. A Virginia consumer has the right to appeal our decision with respect to a request to exercise a VDCPA right. 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