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IMPROVE AGENT PERFORMANCE WITH JUST ONE CLICK.


THE LEADING ENTERPRISE CLOUD-NATIVE COLLABORATION PLATFORM COMES TO YOU—EMBEDDED
IN SERVICENOW, SALESFORCE, AND MORE.

Our customers report amazing ROI. You can too. Boost agent productivity as fast
as they can say, “Let me fix that for you.” Empower your IT Help Desk and
Contact Center teams to resolve 32% more issues in the first call. Want to see
how simple we made it all? Try it out for free.

Get started



Video case study



MEET THE PRODUCT SUITE THAT SIMPLIFIES PRODUCTIVITY.

MORE TOP FORTUNE 500 COMPANIES ARE SWITCHING TO SCREENMEET. WITH SEAMLESS
INTEGRATION, AGENTS DO MORE IN FEWER CLICKS, WHILE AUTOMATED SESSION DATA
LOGGING DELIVERS VISIBILITY AND INSIGHTS INTO EVERY TICKET. REPORTING IS ALSO
SIMPLIFIED FOR A 360-DEGREE VIEW AND COMPLETE DATA INTEGRATION WITH YOUR
EXISTING PLATFORM OF RECORD.




SCREENMEET REMOTE SUPPORT

Manage with ease and have complete control of your end-user’s device. Remote
takeover gives you quick access to Windows, Mac, iOS, and Android systems.


SCREENMEET LIVE

Work together seamlessly to improve the customer experience. Our no-download
collaboration offering includes voice, video, screen share, and mobile camera
share.

Learn more


SCREENMEET COBROWSE

Stream your website or mobile app to improve the customer experience. Our
embedded solution requires no software for the customer or agent.

Learn more


SCREENMEET REPLAY

Streamline workflows and resolve problems on time–and on your own time. End
users can video record their desktop or mobile screen and submit tickets
asynchronously.

Learn more



OUR CLOUD-BASED ARCHITECTURE GETS REAL RESULTS.


ROI IS BUILT-IN.

 

 


BROWSER-BASED INTERFACE

Take advantage of our enterprise, cloud-native architecture at every step of the
support process. Skip tedious app downloads with our modern, sleek, and
easy-to-use interface. All that time adds up to increased productivity.


AWS GLOBAL INFRASTRUCTURE

We’re built on Amazon Web Services (AWS), the leading cloud infrastructure
platform. A global data center footprint is at your fingertips with more
flexibility and scalability, plus best-in-class security and performance.


MULTI-TENANT CLOUD

Scale elastically with no virtual appliances and no CapEx. Lower costs, higher
resource utilization, and faster deployment times are why multi-tenant cloud
beats out legacy platforms like BeyondTrust (Bomgar).


ENTERPRISE-GRADE SECURITY

Keep your data secure and under your control—at all times. ScreenMeet is SOC2
Type 2 certified. We make sure all data transmitted uses TLS and DTLS 1.2+ with
AES-256-bit encryption.


SSO ENTITLEMENT VIA CRM/ITSM PLATFORM

Agents use their existing credentials to log in to ScreenMeet. Enterprise-grade
compliance helps you manage access privileges effectively. Additionally, this
feature allows you to adhere to strict internal password policies.


NATIVE CRM/ITSM APP

Deploy instantly with virtually no training. Simply buy or try through
Salesforce, ServiceNow, or your preferred CRM/ITSM platform’s app store and
configure ScreenMeet in under an hour. 


CONFIGURABLE STORAGE

Store data in your cloud in designated geographies for higher security and
compliance. ScreenMeet meets the growing demands of business requirements and
supports new applications and workloads.


GET STARTED WITH SCREENMEET
IN 3 SIMPLE STEPS:


1. BOOK A DISCOVERY CALL TO GET A CUSTOMIZED DEMO


2. TRY SCREENMEET
FREE FOR 30 DAYS


3. START TRANSFORMING YOUR BUSINESS!

Get Started



SIMPLIFY AGENTS’ WORKFLOW.

WE EMBED OUR REMOTE SUPPORT SOLUTION IN ITSM, CRM, AND CONTACT CENTER USER
INTERFACES FOR A TRULY SEAMLESS AGENT EXPERIENCE. OUR INTEGRATIONS INCLUDE
SERVICENOW, SALESFORCE, MICROSOFT DYNAMICS 365, TANIUM, GENESYS, TALKDESK, AND
MORE.




DELIVER EXCELLENT SUPPORT

Solve IT issues flawlessly and get employees back to work. Embedded remote
desktop support offers voice, video, and a virtually in-person experience from
your ITSM platform. 

Learn more


PERSONALIZE CUSTOMER SERVICE

One click enables the agents in your contact center to walk customers through an
embedded voice, video calling, and screen sharing experience—just like
in-person. 

Learn more


SELL MORE EFFECTIVELY

Give your eCommerce business a more personal touch. ScreenMeet integrates into
your current CRM and Contact Center to deliver live voice, video, and
cobrowsing.

Learn more



CUSTOMER SUCCESS IS ON US.


GO FROM START TO COMPLETE DIGITAL


TRANSFORMATION IN RECORD TIME.

 

Every subscription includes a ScreenMeet customer success team. You’ll have
dedicated Customer Success Managers to onboard you easily, monitor your
progress, and check in along the way to mark key milestones. 

With an average of 20+ years of experience and a 4.8 out of 5 customer
satisfaction rating, you’ll receive 24/7 Support, 365 days a year. You’ll also
get complete product documentation, as well as custom and recorded training. 





CUSTOMER SUCCESS IS ON US.

 


GO FROM START TO COMPLETE DIGITAL TRANSFORMATION IN RECORD TIME.

Every subscription includes a ScreenMeet customer success team. You’ll have
dedicated Customer Success Managers to onboard you easily, monitor your
progress, and check in along the way to mark key milestones. 

With an average of 20+ years of experience and a 4.8 out of 5 customer
satisfaction rating, you’ll receive 24/7 Support, 365 days a year. You’ll also
get complete product documentation, as well as custom and recorded training. 




MIGRATE AND MODERNIZE WITH PEACE OF MIND.

The ScreenMeet migration and modernization program ensures a smooth and fast
transition from legacy remote support solutions. Join the hundreds of
enterprises that have completed their digital transformation journey with
side-by-side coaching and support from our experts. 

Learn more
Best practices
Training
Hands-on support






MODERNIZING GLOBAL COMPANIES.

Over 50,000 agents.
400+ million end-users.
And the praise keeps on coming.

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When you can actually show and share screens with somebody, you’re really able
to teach them. And so, customers really value that learning about our platform
and our products.

EXECUTIVE VICE PRESIDENT

CSG, GLOBAL SFA COMPANY

ScreenMeet functions great - it’s simple and easy for our agents to use. It has
taken a process that required agents to have multiple browser tabs or programs
open and reduced it to just a single interface (Salesforce).

EVP

CSG, GLOBAL SFA COMPANY

Screen sharing is a critical capability to help our customers in this
digital-first world. With ScreenMeet's integration with Service Cloud, it also
makes it seamless to use for our support engineers.

JIM ROTH, EVP CUSTOMER SUPPORT

SALESFORCE

We have the ability to connect to anybody as if we were there face-to-face to
help support them.

WAQAS MAHMUD, SENIOR MANAGER

TEACHERS’ SUPPORT & SERVICES AT ONTARIO TEACHERS' PENSION PLAN (OTPP)

ScreenMeet is a prime example of the innovative technology partners we use to
further enhance our easy and expert customer experience.

JIM ROTH, EVP CUSTOMER SUPPORT

SALESFORCE

ScreenMeet Live allows us to quickly connect to customers, see what they're
seeing, and more efficiently help them resolve their concerns faster.

AARON ABB, SENIOR DIRECTOR OF CUSTOMER SUPPORT

NAVEX

We're able to help support machines outside of our domain altogether and get
people up and running in a shorter period of time. Without ScreenMeet, I don't
know how simple this would have been for us.

WAQAS MAHMUD, SENIOR MANAGER

TEACHERS’ SUPPORT & SERVICES AT ONTARIO TEACHERS' PENSION PLAN (OTPP)

With the ScreenMeet integration, our agents can start and end screen share
sessions without leaving Salesforce to log the data somewhere else. Now, our
customer information is all in one system and can be accessed at the drop of a
hat as we take care of our customers.

EVP

CSG, GLOBAL SFA COMPANY

ScreenMeet was such an easy solution to integrate into our existing processes
and was a positive decision that we made in our customer experience journey.

AARON ABB, SENIOR DIRECTOR OF CUSTOMER SUPPORT

NAVEX

ScreenMeet is an extension of the Salesforce platform, and that is huge from an
ongoing, maintenance of integrations perspective.
It’s another unicorn we’ve all been chasing for a long time in customer
services: the single pane of glass for the agent.

EXECUTIVE MANAGER, CUSTOMER SUPPORT

GLOBAL CRM COMPANY

We’re now measuring resolution time in minutes, not days, thanks to ScreenMeet.

EXECUTIVE VICE PRESIDENT

CSG, GLOBAL SFA COMPANY

I would definitely recommend ScreenMeet to any company that's looking to quickly
connect and screen share with their customers.

AARON ABB, SENIOR DIRECTOR OF CUSTOMER SUPPORT

NAVEX

ScreenMeet has been easy to implement, and it’s received a 4.75 from an engineer
satisfaction standpoint where they really do love it because it just works. And
that’s huge.

CUSTOMER SUPPORT LEAD

GLOBAL CRM COMPANY

We also saw a 35% increase in first call resolution. When you can see what your
customers are seeing, you don’t need to describe it. It’s so much easier to
resolve.

VP CUSTOMER SUPPORT

LEADING SALES FORCE AUTOMATION COMPANY

When you can actually show and share screens with somebody, you’re really able
to teach them. And so, customers really value that learning about our platform
and our products.

EXECUTIVE VICE PRESIDENT

CSG, GLOBAL SFA COMPANY

ScreenMeet functions great - it’s simple and easy for our agents to use. It has
taken a process that required agents to have multiple browser tabs or programs
open and reduced it to just a single interface (Salesforce).

EVP

CSG, GLOBAL SFA COMPANY

Screen sharing is a critical capability to help our customers in this
digital-first world. With ScreenMeet's integration with Service Cloud, it also
makes it seamless to use for our support engineers.

JIM ROTH, EVP CUSTOMER SUPPORT

SALESFORCE

We have the ability to connect to anybody as if we were there face-to-face to
help support them.

WAQAS MAHMUD, SENIOR MANAGER

TEACHERS’ SUPPORT & SERVICES AT ONTARIO TEACHERS' PENSION PLAN (OTPP)

ScreenMeet is a prime example of the innovative technology partners we use to
further enhance our easy and expert customer experience.

JIM ROTH, EVP CUSTOMER SUPPORT

SALESFORCE

ScreenMeet Live allows us to quickly connect to customers, see what they're
seeing, and more efficiently help them resolve their concerns faster.

AARON ABB, SENIOR DIRECTOR OF CUSTOMER SUPPORT

NAVEX

We're able to help support machines outside of our domain altogether and get
people up and running in a shorter period of time. Without ScreenMeet, I don't
know how simple this would have been for us.

WAQAS MAHMUD, SENIOR MANAGER

TEACHERS’ SUPPORT & SERVICES AT ONTARIO TEACHERS' PENSION PLAN (OTPP)

With the ScreenMeet integration, our agents can start and end screen share
sessions without leaving Salesforce to log the data somewhere else. Now, our
customer information is all in one system and can be accessed at the drop of a
hat as we take care of our customers.

EVP

CSG, GLOBAL SFA COMPANY

ScreenMeet was such an easy solution to integrate into our existing processes
and was a positive decision that we made in our customer experience journey.

AARON ABB, SENIOR DIRECTOR OF CUSTOMER SUPPORT

NAVEX

ScreenMeet is an extension of the Salesforce platform, and that is huge from an
ongoing, maintenance of integrations perspective.
It’s another unicorn we’ve all been chasing for a long time in customer
services: the single pane of glass for the agent.

EXECUTIVE MANAGER, CUSTOMER SUPPORT

GLOBAL CRM COMPANY

We’re now measuring resolution time in minutes, not days, thanks to ScreenMeet.

EXECUTIVE VICE PRESIDENT

CSG, GLOBAL SFA COMPANY

I would definitely recommend ScreenMeet to any company that's looking to quickly
connect and screen share with their customers.

AARON ABB, SENIOR DIRECTOR OF CUSTOMER SUPPORT

NAVEX

ScreenMeet has been easy to implement, and it’s received a 4.75 from an engineer
satisfaction standpoint where they really do love it because it just works. And
that’s huge.

CUSTOMER SUPPORT LEAD

GLOBAL CRM COMPANY

We also saw a 35% increase in first call resolution. When you can see what your
customers are seeing, you don’t need to describe it. It’s so much easier to
resolve.

VP CUSTOMER SUPPORT

LEADING SALES FORCE AUTOMATION COMPANY

When you can actually show and share screens with somebody, you’re really able
to teach them. And so, customers really value that learning about our platform
and our products.

EXECUTIVE VICE PRESIDENT

CSG, GLOBAL SFA COMPANY

ScreenMeet functions great - it’s simple and easy for our agents to use. It has
taken a process that required agents to have multiple browser tabs or programs
open and reduced it to just a single interface (Salesforce).

EVP

CSG, GLOBAL SFA COMPANY

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INDUSTRY LEADERS HAVE OUR BACKS.




SERVICENOW INVESTS IN SCREENMEET

 

Get the scoop


SALESFORCE VENTURES INVESTS IN SCREENMEET

 

Read the press


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BE ON THE SAME PAGE AS YOUR EMPLOYEES AND CUSTOMERS... LITERALLY.

Transform online support experiences with ScreenMeet.

Get started



SIMPLIFY AGENTS’ WORKFLOW.


 

WE EMBED OUR REMOTE SUPPORT SOLUTION IN ITSM, CRM, AND CONTACT CENTER USER
INTERFACES FOR A TRULY SEAMLESS AGENT EXPERIENCE. OUR INTEGRATIONS INCLUDE
SERVICENOW, SALESFORCE, MICROSOFT DYNAMICS 360, TALKDESK, TANIUM, GENESYS, AND
MORE.


DELIVER EXCELLENT SUPPORT


Solve IT issues flawlessly and get employees back to work. Embedded remote
desktop support offers voice, video, and a virtually in-person experience from
your ITSM platform.


PERSONALIZE CUSTOMER SERVICE


One click enables the agents in your contact center to walk customers through an
embedded voice, video calling, and screen sharing experience—just like
in-person.

SELL MORE
EFFECTIVELY


Give your eCommerce business a more personal touch. ScreenMeet integrates into
your current CRM and Contact Center to deliver live voice, video, and
cobrowsing.

Get Started
Contact Us
 * 
 * 
 * 


SOLUTIONS

 * Customer Service & Support
 * IT Support
 * Sales


PARTNERS

 * Salesforce
 * ServiceNow
 * Microsoft Dynamics 365
 * Other Partners


ABOUT

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 * Careers
 * Contact Us
 * FAQs
 * Resources

 * Status
 * Submit a Ticket
 * Documentation

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