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Find out how reviews fared in your region in 2022 compared to 2021 and 2019.
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Get our NEW Guest Experience Benchmark report—the most comprehensive guest
experience data available today, here.


BLOGCONTACTSHIJI GROUP
LANGUAGE

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LANGUAGE

ESPAÑOLFRANÇAISENGLISHITALIANODEUTSCHPORTUGUÊS中文

BLOGCONTACTSHIJI GROUP
LANGUAGE

ESFR
LANGUAGE

ESPAÑOLFRANÇAISENGLISHITALIANODEUTSCHPORTUGUÊS中文

Products



Products
Guest Experience Platform
Hotel Reputation
Guest Surveys
Case Management
Guest Communications
Essentials
Global Review Index™
Competitor Analysis
AI-hotel Chatbot
Mobile App
Semantic Analysis
Integrations

Benefits



BENEFITS
Better Guest Reviews
Data Driven Decisions
Higher Guest Satisfaction
Operational Efficiency
A Guest Centric Culture
Service Recovery Opportunities

Team


Clients



OUR CLIENTS
Hotels
Destinations
Restaurants
Hotel owners & investors
Management & representation companies
Consultants & advisors

Education



education
Blog
Webinars
Case Studies
Guide
Reports

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THE BEST GUEST EXPERIENCES ARE DELIVERED WITH REVIEWPRO


Integrated tools and processes to increase guest satisfaction and revenue

GET STARTEDOUR PRODUCTS



PRODUCTS


SOLUTIONS FOR EVERY STAGE OF THE GUEST JOURNEY


HOTEL REPUTATION

Manage and improve your online reputation with our powerful cloud-based
solution. Deliver better guests experiences and increase your rankings on review
sites and OTAs.

See more


GUEST SURVEYS

Gather valuable feedback direct from guests with our customizable surveys. Turn
insight into action and watch guest satisfaction, revenue and demand grow.

See more


CASE MANAGEMENT

Communicate with guests in real-time. Deliver the next generation of guest
experience by facilitating fluid, open communication with your guests on the
channel of their choice.

See more


GUEST COMMUNICATIONS

Automate follow-up on guest feedback, assign duties and track completion.
Prevent negative reviews and earn rave reviews by ensuring the timely resolution
of guest issues.

See more

THE ASCOTT LIMITED

"The voice of our guests is always an important part of our Brand Experience
strategy. The insights help us deliver a brand-led customer experience for all
our guests. ReviewPro has been a supportive and valued partner to us in helping
us deliver this objective."


Irene Lim - AVP Customer Relations
https://www.youtube.com/embed/3ZkQU9kP5Eo


PARADORES

"Since we started with ReviewPro in 2016, Paradores have registered a steady
upward trend in the main indicators of guest satisfaction year after year."


Ramón Adillón - Customer & Visitor Experience

AUSTRALIAN TOURISM INDUSTRY COUNCIL

ReviewPro has supported thousands of Australian tourism enterprises in
benchmarking and managing their online reputation, and ultimately strengthening
their capacity to meet customer service needs. The team at ReviewPro have shown
dedication to providing a first-rate experience and customer satisfaction


Erin McLeod, General Manager
https://www.youtube.com/embed/8z9oap9FzMU


INNTEL HOTELS

"ReviewPro definitely influences how we connect with our guests because it gives
us a lot of insights and an overview of what we have to do to make our guest's
experience a better experience, and the data helps with that a lot."


Vivian Hertzberger - Marketing & Communication
https://www.youtube.com/embed/3KFHW-PT9lg


ARCHIPELAGO INTERNATIONAL HOTELS & RESORTS

"What made me go with ReviewPro is that the system works, and the support team.
The fact that they are always there."


Winston Hanes - COO
https://www.youtube.com/embed/ezaiZfvBOvk


AQUARIA NATAL

"How important is it to have a tool like ReviewPro? I would say it’s the most
important tool that we have in our hotel. ReviewPro has the best quality, the
best service, the best team, and the best cost/benefit."


Gefferson Alves - General Manager
https://www.youtube.com/embed/3KFHW-PT9lg


ARCHIPELAGO INTERNATIONAL HOTELS & RESORTS

"ReviewPro allows us to solve any problems with the guest while they’re at the
property, so we don’t hear about it after they have left via a negative review."


Winston Hanes - COO




EDUCATION


BECOME THE SMARTEST HOTELIER IN THE ROOM

Guest Experience Benchmark Reports




GUEST EXPERIENCE BENCHMARK Q3 2023

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Guest Experience Benchmark Reports



GUEST EXPERIENCE BENCHMARK Q2 2023

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Guides



AI IN HOSPITALITY: THE GUIDE TO SUCCESSFUL IMPLEMENTATION

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PRODUCTS

Guest Experience PlatformHotel ReputationGuest SurveysCase ManagementGuest
Communications

BENEFITS

Better guest reviewsData driven decisionsHigher guest satisfactionOperational
efficiencyA Guest centric cultureService recovery opportunities

ABOUT

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CLIENTS

HotelsDestinationsRestaurantsHotel owners & investorsManagement & representation
companiesConsultants & advisors

EDUCATION

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