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Fibre


   
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Pure Fibre

Uncapped Fibre for your home.

You can use as much data as you like, whenever you like. Get blazing-fast
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ACCEPTABLE USE POLICY.


THIS POLICY FORMS PART OF THE AGREEMENT BETWEEN THE CLIENT AND AFRIHOST AND IS
BINDING ON CLIENTS USING AFRIHOST’S SERVICES.

The AUP sets out in detail what forms of conduct Afrihost regards as
unacceptable on the part of its clients and the steps which Afrihost may take in
response to unacceptable use of its services.

Please take the time to acquaint yourself fully with the provisions of this
policy.

01. GENERAL

 1. By contracting with Afrihost for services, the client agrees, without
    limitation or qualification, to be bound by this policy and the terms and
    conditions it contains, as well as any other additional terms, conditions,
    rules or policies which are displayed to the client in connection with the
    services.
    1. The purpose of this AUP is to:
    2. ensure compliance with the relevant laws of the Republic;
    3. specify to clients and users of Afrihost’s service what activities and
       online behaviour are considered an unacceptable use of the service;
    4. protect the integrity of Afrihost’s network; and
    5. specify the consequences that may flow from undertaking such prohibited
       activities.
 2. This document contains a number of legal obligations which the client will
    be presumed to be familiar with. As such, Afrihost encourages the client to
    read this document thoroughly and direct any queries to aup@afrihost.com.
 3. Afrihost respects the rights of Afrihost’s clients and users of Afrihost's
    services to freedom of speech and expression, access to information,
    privacy, human dignity, religion, belief and opinion.

02. UNACCEPTABLE USE

 1. Afrihost's services may only be used for lawful purposes and activities.
    Afrihost prohibits any use of its services including the transmission,
    storage and distribution of any material or content using Afrihost’s network
    that violates any law or regulation of the Republic. This includes, but is
    not limited to:
    1. Any violation of local and international laws prohibiting child
       pornography, obscenity, discrimination (including racial, gender or
       religious slurs) and hate speech, or speech designed to incite violence
       or hatred, or threats to cause bodily harm.
    2. Any activity designed to defame, abuse, stalk, harass or physically
       threaten any individual in the Republic or beyond its borders; including
       any attempt to link to, post, transmit or otherwise distribute any
       inappropriate or defamatory material.
    3. Any violation of Intellectual Property laws including materials protected
       by local and international copyright, trademarks and trade secrets.
    4. Any violation of another's right to privacy, including any effort to
       collect personal data of third parties without their consent.
    5. Any fraudulent activity whatsoever, including dubious financial
       practices, such as pyramid schemes; the impersonation of another client
       without their consent; or any attempt to enter into a transaction with
       Afrihost on behalf of another client without their consent.
    6. Any violation of the exchange control laws of the Republic.Any activity
       that results in the sale, transmission or distribution of pirated or
       illegal software.

03. THREATS TO NETWORK SECURITY

 1. Any activity which threatens the functioning, security and/or integrity of
    Afrihost's network is unacceptable. This includes:
    1. Any efforts to attempt to gain unlawful and unauthorised access to the
       network or circumvent any of the security measures established by
       Afrihost for this goal.
    2. Any effort to use Afrihost's equipment to circumvent the user
       authentication or security of any host, network or account ("cracking" or
       "hacking").
    3. Forging of any TCP/IP packet headers (spoofing) or any part of the
       headers of an email or a newsgroup posting.
    4. Any effort to breach or attempt to breach the security of another user or
       attempt to gain access to any other person's computer, software, or data
       without the knowledge and consent of such person.
    5. Any activity which threatens to disrupt the service offered by Afrihost
       through "denial of service attacks"; flooding of a network, or
       overloading a service or any unauthorised probes ("scanning" or "nuking")
       of others' networks.
    6. Any activity which in any way threatens the security of the network by
       knowingly posting, transmitting, linking to or otherwise distributing any
       information or software which contains a virus, trojan horse, worm,
       malware, botnet or other harmful, destructive or disruptive component.
    7. Any unauthorised monitoring of data or traffic on the network without
       Afrihost's explicit, written consent.
    8. Running services and applications with known vulnerabilities and
       weaknesses, e.g. insufficient anti-automation attacks, any traffic
       amplification attacks, including recursive DNS attacks, SMTP relay
       attacks.
    9. Failing to respond adequately to a denial of service attack (DOS / DDOS).

04. DEFINITIONS

 1. Throttling
    Throttling limits the throughput of all services and protocols. Regardless
    of the DSL line speed, a throttled account will only be able to achieve
    limited throughput in total whilst using that account on their line. The DSL
    line itself is not affected, and using an unthrottled account will return
    line performance to normal. throttling is applied on an individual user
    basis, based on usage over a 30 day rolling window threshold. Throttling is
    applied only when demand on the network exceeds available network capacity,
    and is relieved when demand decreases.
 2. Shaping
    Shaping is the implementation of protocol based priority, to manage demand
    on the network. When shaping is implemented, realtime, interactive services
    are given higher priority over non-realtime, non-interactive services,
    effectively slowing the performance of non-prioritised services in favour of
    those given priority. Shaping is applied to all users in general (not based
    on usage thresholds), and the impact to non-priority services is determined
    by the level of demand and available network capacity. Shaping is applied
    only when demand on the network exceeds available network capacity, and is
    relieved when demand decreases.
 3. Contention
    Network capacity and performance is subject to contention for services from
    users. This means that a significant rise in demand can affect the
    availability of bandwidth to users. Afrihost manages contention through the
    implementation of quality of service, shaping and throttling (on applicable
    products). Contention is a function of demand from users and is not strictly
    within Afrihost's direct control, however Afrihost will use the provisions
    of the AUP and Terms and Conditions to manage contention and minimise the
    impact to performance to offer the best possible experience at all times.

05. UNCAPPED DSL (PURE DSL)

 1. All Pure DSL packages are uncapped, unshaped and unthrottled.
 2. There are no usage thresholds so you can use as much data as you like,
    whenever you like.
 3. No throttling or shaping will ever be applied.

06. UNCAPPED FIBRE (PURE FIBRE)

 1. Uncapped Fibre services are intended for home and personal use. Reselling
    services or use of home services for business purposes are prohibited.
    1. Uncapped Fibre may not be used to provide or resell services to other
       individuals, and their is prohibited in the following scenarios (but not
       limited):
    2. Wireless Internet Service Provision (WISP).
    3. Hosting Shell Accounts.
    4. Providing email, news, download, VPN or sandbox services.
    5. Running of home servers or private servers.
    6. Provision of network services to others.
    7. Running private servers for mail, HTTP, FTP, IRC and multi-user forums.
 2. Services may also not be shared.

07. UNCAPPED LTE (PURE LTE)

 1. Uncapped LTE services are intended for home and personal use. Reselling
    services or use of home services for business purposes are prohibited.
 2. Uncapped LTE packages are subject to a monthly threshold of 1TB. Once you’ve
    reached your monthly data limit, your connection speed will be limited to
    1Mbps for the remainder of the month.
 3. Uncapped LTE may not be used to provide or resell services to other
    individuals, and their is prohibited in the following scenarios (but not
    limited):
    1. Wireless Internet Service Provision (WISP).
    2. Hosting Shell Accounts.
    3. Providing email, news, download, VPN or sandbox services.
    4. Running of home servers or private servers.
    5. Provision of network services to others.
    6. Running private servers for mail, HTTP, FTP, IRC and multi-user forums.
 4. Services may also not be shared.

08. UNCAPPED MOBILE (AIRMOBILE)

 1. Uncapped Mobile Services are intended for home and personal use. Reselling
    services or use of home services for business purposes are prohibited.
 2. Uncapped Mobile packages are subject to a monthly threshold of:
    1. First 100GB of the month at full speed.
    2. 100-150GB at 8Mbps.
    3. 150-200GB at 4Mbps.
    4. Thereafter uncapped data at 2Mbps for the remainder of the month.
 3. Uncapped Mobile may not be used to provide or resell services to other
    individuals, and their is prohibited in the following scenarios (but not
    limited):
    1. Wireless Internet Service Provision (WISP).
    2. Hosting Shell Accounts.
    3. Providing email, news, download, VPN or sandbox services.
    4. Running of home servers or private servers.
    5. Provision of network services to others.
    6. Running private servers for mail, HTTP, FTP, IRC and multi-user forums.
 4. Services may also not be shared.

09. HOSTING

 1. Afrihost offers unlimited bandwidth (web traffic) usage on Shared Hosting
    platforms. However, this is subject to reasonable and responsible usage, as
    determined at Afrihost's discretion. Shared Hosting is designed for serving
    personal hosting requirements or that of small enterprises, and not medium
    to large enterprises. Afrihost reserves the right to move clients deemed to
    have excessive bandwidth usage to a Cloud product, which will better suit
    their requirements. Clients will be given notice as such, and will be
    informed of any cost implications.
 2. Disk space on Shared Hosting may only be used for website content, emails
    and related system files. General data storage, archiving or file sharing of
    documents, files or media not directly related to the website content is
    strictly prohibited. Unauthorised storage or distribution of copyrighted
    materials is prohibited, via FTP hosts or any other means.
 3. For Shared Hosting and Managed Dedicated solutions, Afrihost will implement
    security updates, software patches and other updates or upgrades from time
    to time, to maintain the best performance, at their sole discretion. These
    upgrades include, but are not limited to, PHP, MySQL and CPanel release
    versions. Afrihost is under no obligation to effect such upgrades, or to
    rectify any impact such changes could potentially have to Hosting clients.
 4. Afrihost will not be liable or responsible for the backing up, restoration
    or loss of data under any circumstances. Clients are solely responsible for
    ensuring their data is regularly backed up and for restoring such backups in
    the event of data loss or corruption.
 5. Afrihost prohibits clients from doing the following on hosting platforms
    administered by Afrihost:
    1.  Running applications that are not production-ready. Any applications on
        the hosting platform must be optimised with respect to memory usage and
        must have appropriate data indexing.
    2.  Running applications with inadequate security controls.
    3.  Generating significant side-channel traffic from an application, whether
        by design or otherwise. Databases should be stored locally, and remote
        content should be cached.
    4.  Failure to maintain proper “housekeeping” on a shared server including
        storing or generating useless content, including comment spam, unused
        cache files, log file and database entries.
    5.  Storing malicious content, such as malware or links to malware.
    6.  Monopolising server resources, including CPU time, memory, network and
        disk bandwidth.
    7.  Maintaining long-running processes and long-running database queries.
    8.  Storing or running back-door shells, mass mailing scripts, proxy
        servers, web spiders, phishing content, or peer-to-peer software.
    9.  Sending bulk mail of any form, particularly mail that cannot be
        efficiently delivered due to volume or incorrect addresses.
    10. Using poor passwords.
    11. Sharing security credentials with untrusted parties.
    12. Running Torrents for download or Seed Servers.
    13. Running TOR (or other Online Anonymity Services).
    14. Otherwise circumventing the Acceptable Use Policy or intended use of the
        product.
 6. Afrihost strictly prohibits any crypto currency associated activities or
    mechanisms to be run on any part of our hosting network or servers within
    our hosting environment.

10. SPAM AND UNSOLICITED BULK MAIL

 1. Afrihost regards all unsolicited bulk email (whether commercial in nature or
    not) as spam, with the following exceptions:
    1. Mail sent by one party to another where there is already a prior
       relationship between the two parties and the subject matter of the
       message(s) concerns that relationship;
    2. Mail sent by one party to another with the explicit consent of the
       receiving party.
    3. Clients should only receive bulk mail that they have requested and/or
       consented to receive and/or which they would expect to receive as a
       result of an existing relationship.
 2. Afrihost will take swift and firm action against any user engaging in any of
    the following unacceptable practices:
    1. Sending unsolicited bulk mail for marketing or any other purposes
       (political, religious or commercial) to people who have not consented to
       receiving such mail.
    2. Using any part of Afrihost’s infrastructure for the purpose of
       unsolicited bulk mail, whether sending, receiving, bouncing, or
       facilitating such mail.
    3. Operating or maintaining mailing lists without the express permission of
       all recipients listed. In particular, Afrihost does not permit the
       sending of "opt-out" mail, where the recipient must opt out of receiving
       mail which they did not request. For all lists, the sender must maintain
       meaningful records of when and how each recipient requested mail.
       Afrihost will also monitor Clients deemed to be operating “cleaning
       lists”, which is using illegally obtained email addresses but removing
       addresses as complaints arise. Should Afrihost, at its discretion,
       believe that this is the case, it will be treated as SPAM.
    4. Failing to promptly remove from lists invalid or undeliverable addresses
       or addresses of unwilling recipients or a recipient who has indicated
       s/he wishes to be removed from such list, or failing to provide the
       recipient with a facility to opt-out.
    5. Using Afrihost's service to collect responses from unsolicited email sent
       from accounts on other Internet hosts or e-mail services that violate
       this AUP or the AUP of any other Internet service provider. Advertising
       any facility on Afrihost’s infrastructure in unsolicited bulk mail (e.g.
       a website advertised in spam).
    6. Including Afrihost's name in the header or by listing an IP address that
       belongs to Afrihost in any unsolicited email whether sent through
       Afrihost's network or not.
    7. Failure to secure a Client's mail server against public relay as a
       protection to themselves and the broader Internet community. Public relay
       occurs when a mail server is accessed by a third party from another
       domain and utilised to deliver mails, without the authority or consent of
       the owner of the mail-server. Mail servers that are unsecured against
       public relay often become abused by unscrupulous operators for spam
       delivery and upon detection such delivery must be disallowed. Afrihost
       reserves the right to examine users' mail servers to confirm that no
       mails are being sent from the mail server through public relay and the
       results of such checks can be made available to the user. Afrihost also
       reserves the right to examine the mail servers of any users using
       Afrihost's mail servers for "smart hosting" (when the user relays its
       mail via an Afrihost mail server to a mail server of its own or vice
       versa) or similar services at any time to ensure that the servers are
       properly secured against public relay. All relay checks will be done in
       strict accordance with Afrihost's Privacy Policy and the laws of South
       Africa.

11. USERS OUTSIDE OF SOUTH AFRICA

 1. Where any user resides outside of the Republic, permanently or temporarily,
    such user will be subject to the laws of the country in which s/he is
    currently resident and which apply to the user. On presentation of a legal
    order to do so, or under obligation through an order for mutual foreign
    legal assistance, Afrihost will assist foreign law enforcement agencies
    (LEAs) in the investigation and prosecution of a crime committed using
    Afrihost's resources, including the provisioning of all personal
    identifiable data.

12. PROTECTION OF MINORS

 1. Afrihost prohibits clients from using Afrihost's service to harm or attempt
    to harm a minor, including, but not limited to, by hosting, possessing,
    disseminating, distributing or transmitting material that is unlawful,
    including child pornography and cyber bullying.
 2. Afrihost prohibits clients from using Afrihost’s service to host sexually
    explicit or pornographic material of any nature.

13. PRIVACY AND CONFIDENTIALITY

 1. Afrihost respects the privacy and confidentiality of Afrihost’s clients and
    users of Afrihost’s service. Please review Afrihost's Privacy Policy which
    details how Afrihost collects and uses personal information gathered in the
    course of operating its services.

14. USER RESPONSIBILITIES

 1. Clients are responsible for any misuse of Afrihost's services that occurs
    through the client's account. It is the client's responsibility to ensure
    that unauthorised persons do not gain access to or misuse Afrihost's
    service.
 2. Afrihost urges clients not to reply to unsolicited mail or "spam", not to
    click on any suggested links provided in the unsolicited mail. Doing so
    remains the sole responsibility of the client and Afrihost cannot be held
    liable for the client being placed on any bulk mailing lists as a result.
 3. Where the client has authorised a minor to use any of the Afrihost's
    services or access its websites, the client accepts that as the parent/legal
    guardian of that minor, the client is fully responsible for: the online
    conduct of such minor, controlling the minor's access to and use of any
    services or websites, and the consequences of any misuse by the minor.

15. COMPLAINTS PROCEDURE

 1. Complaints relating to the violation of this AUP should be submitted in
    writing to abuse@afrihost.com. Complaints must be substantiated, and
    unambiguously state the nature of the problem, and its connection to
    Afrihost’s network and services.

16. ACTION FOLLOWING BREACH OF THE AUP

 1. Upon receipt of a complaint, or having become aware of an incident, Afrihost
    may, in its sole and reasonably-exercised discretion take any of the
    following steps:
    1. In the case of clients, warn the client, suspend the client account
       and/or revoke or cancel the client’s service access privileges
       completely;
    2. In the case of an abuse emanating from a third party, inform the third
       party’s network administrator of the incident and request the network
       administrator or network owner to address the incident in terms of this
       AUP and/or the ISPA Code of Conduct (if applicable);
    3. In severe cases suspend access of the third party’s entire network until
       abuse can be prevented by appropriate means;
    4. In all cases, charge the offending parties for administrative costs as
       well as for machine and human time lost due to the incident;
    5. Assist other networks or website administrators in investigating credible
       suspicions of any activity listed in this AUP;
    6. Institute civil or criminal proceedings;
    7. Share information concerning the incident with other Internet access
       providers, or publish the information, and/or make available the users'
       details to law enforcement agencies; and/or
    8. suspend or terminate the service as provided for in the agreement.
 2. This policy applies to and will be enforced for intended and unintended
    (e.g., viruses, worms, malicious code, or otherwise unknown causes)
    prohibited usage.

17. RESERVATION AND NON WAIVER OF RIGHTS

 1. Afrihost reserves the right to amend or alter this policy at any time, and
    without notice to the client.
 2. Afrihost reserves the right to take action against any individuals,
    companies or organisations that violate the AUP, or engage in any illegal or
    unlawful activity while accessing Afrihost’s services, to the fullest extent
    of the law.
 3. Afrihost reserves the right, at its sole discretion, to act against other
    types of abuse not listed in this document and to investigate or prevent
    illegal activities being committed over Afrihost’s network.
 4. Afrihost does not waive its right to enforcement of this AUP at any time, or
    prejudice its right to take subsequent action, should Afrihost fail, neglect
    or elect not to enforce a breach of the AUP at any time.

© 2024 AFRIHOST

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