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Text Content

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2023
SPEND MANAGEMENT
TRENDS REPORT

Emburse surveyed more than 500 finance professionals for insight into how
organizations are applying spend management techniques ahead of a potential
recession. Some are already streamlining the expense reporting process via
electronic payments and reimbursements. Others still have a long way to go to
achieve spend optimization.


DIGITAL PAYMENTS TAKEOVER

As organizations look for opportunities to reduce costs through budget cuts or
improved employee productivity, digital payments prove more attractive than
traditional, paper-based, methods.


#1 MOST-VALUED FEATURE: ELECTRONIC PAYMENTS

Which features of your current process offer the most value?

60.91

Electronic payments and reimbursements
35.12

Reporting and analytics
34.92

Mobile receipt capture
31.55

Automated expense report building
22.62

Automated policy enforcement
20.04

Mobile report creation
19.84

Live and online support
19.25

Automated reconciliation
17.26

Training resources for all users
16.67

Integrated travel booking
14.88

Physical and virtual credit card issuing
10.71

Multi-currency support
7.74

Multi-language
7.54

Optical Character Recognition (OCR)
0.6

Other


LOST RECEIPTS DRIVING THE MIGRATION TOWARD DIGITAL PAYMENTS

What are the biggest pain points related to your current expense management
process?

49.21

Employees losing paper receipts/submitting without receipts
38.1

Employee’s failure to submit reports on time
28.57

Reconciling the data (e.g., receipts and credit card statements)
25.99

The time it takes to reconcile, review and approve reports
23.41

Errors on the report (incorrect codes, payment amounts, etc.)
16.07

Reviewing for policy violations
12.3

Lack of transparency/visibility into spend data
11.11

Audit and reporting
10.52

Employee reimbursement time
6.35

None
4.76

Negative impact on company-wide budgeting or bookkeeping
0.2

Other


SPEND VISIBILITY AT THE FOREFRONT

By integrating spend data, finance teams can gain insights into business
performance. Those same insights can determine the departments, functions, and
policies where they should exercise cost reduction during a recession.


EXPENSES PROCESSING COST AWARENESS IS GROWING

How much does it cost to process an expense report? The percent of organizations
responding “I don't know,” has dropped considerably.


35


2021


16


2022


UNMANAGED SPEND DECREASES VISIBILITY

Over the next three years, which of your organization’s operating expense
spending categories are expected to see growth?

34.33

Traveling
32.14

Advertising
32.14

Insurance
30.56

Office equipment and supplies
29.56

Bank charges
29.56

Sales
28.17

Product cost
22.22

Utilities
21.83

Repair and maintenance
21.03

Freight in cost
18.65

Entertainment
18.25

Property taxes
16.47

Freight out cost
15.48

Legal
15.28

Research
13.29

Telephone
12.5

Rental cost
11.31

Depreciation
3.97

None of the above


DO YOUR ORGANIZATION’S SPEND TRENDS ALIGN?

Download Emburse’s 2023 Spend Management Trends Report and compare.

Download report


POLICY ENFORCEMENT PROBLEMS

Many organizations still rely on manual methods to manage and approve expenses,
which opens the door to high rates of out-of-policy submissions.


PROCESS AND POLICY COMPLIANCE NEEDS POLISH

Which element of spend management does your organization need to improve most?

Managing employee expenses

35.52

Gathering data and insights into spend

20.44

Automating purchasing and accounts payable

13.49

Streamlining payments

9.52

Reducing fraud and out-of-policy spend

7.94

Managing travel costs

7.14

Managing corporate or purchasing cards

5.95


TOP PAIN POINTS OF EXPENSE MANAGEMENT PROCESSES

Companies of all sizes agree lost receipts is the biggest hurdle to their
process. Several other pain points exemplify how policy enforcement continues to
be a struggle across all segments.

49.21

Employees losing paper receipts/submitting without receipts
38.1

Employee’s failure to submit reports on time
28.57

Reconciling the data (e.g., receipts and credit card statements)
25.99

The time it takes to reconcile, review and approve reports
23.41

Errors on the report (incorrect codes, payment amounts, etc.)
16.07

Reviewing for policy violations
12.3

Lack of transparency/visibility into spend data
11.11

Audit and reporting
10.52

Employee reimbursement time
6.35

None
4.76

Negative impact on company-wide budgeting or bookkeeping
0.2

Other


SURVEY DEMOGRAPHICS




WHAT IS YOUR ORGANIZATION’S ANNUAL REVENUE IN THE MOST RECENT 12-MONTH REPORTING
PERIOD?

18.45
30.56
8.53
7.94
7.34
10.52
5.56
6.75
4.37
0

Less than $1M

18.45

$1M - $49M

30.56

$50M - $99M

8.53

$100M - $249M

7.94

$250M - $499M

7.34

$500 - $999M

10.52

$1B - $4.99B

5.56

$5B or more

6.75

I don’t know

4.37




WHERE IS YOUR ORGANIZATION’S PRIMARY HEADQUARTERS LOCATED?

91.87
5.36
1.98
0.79

North America

91.87

South America

5.36

Europe

1.98

Asia-Pacific

0.79


WHAT IS YOUR ROLE/LEVEL WITHIN THE ORGANIZATION?

35.32
27.38
18.65
4.56
3.57
3.17
3.17
2.98
0.6
0.6

Manager

35.32

Executive

27.38

Director

18.65

Staff

4.56

Accountant

3.57

Vice President

3.17

Accounts Payable

3.17

Controller

2.98

Consultant

0.6

Other

0.6


WHAT IS YOUR INVOLVEMENT IN YOUR ORGANIZATION’S EXPENSE, TRAVEL, AND INVOICE
SPEND?

35.91
27.98
24.4
11.71

I approve and submit expense reimbursements

35.91

I approve expense reports for my employees

27.98

I manage invoices and payments

24.4

I report on our finances

11.71


SEE ALL OF 2023’S KEY SPEND MANAGEMENT TRENDS

Get your free copy of the 2023 report to see how you compare with 500+ finance
professionals.

Download full report


ABOUT EMBURSE

Emburse is the global leader in spend optimization. Our expense, travel
management, purchasing and accounts payable, and payments solutions are trusted
by more than 12 million business professionals, including CFOs, finance teams,
and travelers. More than 18,000 organizations of all sizes in 120 countries,
count on our intelligent automation, sophisticated analytics, and unmatched
spend control to streamline processes, increase spend visibility, enhance
compliance, for better financial outcomes.

We humanize work. We eliminate manual, time-consuming tasks, so our customers
and their teams can focus on what matters most in their personal and
professional lives. For more information, visit emburse.com.

Solutions
 * Expense Management
 * AP & Invoice Management
 * Emburse Pay Solutions
 * Emburse Analytics
 * Emburse Audit
 * Travel Management

Products
 * Abacus
 * Captio
 * Cards
 * Certify
 * Chrome River
 * ExpenseWatch
 * Go
 * Nexonia
 * Spend
 * SpringAhead
 * Tallie

Learn
 * Emburse Blog
 * Emburse Podcast
 * Events & Webinars
 * Case Studies & Testimonials
 * Customer Training
 * Spend Optimization

Other Resources
 * Partner Programs
 * Integrations

Company
 * About
 * Mission
 * Leadership
 * Awards
 * Careers
 * News Releases
 * Press Coverage




SOLUTIONS

 * Expense Management
 * AP & Invoice Management
 * Emburse Pay Solutions
 * Emburse Analytics
 * Emburse Audit
 * Travel Management


PRODUCTS

 * Abacus
 * Captio
 * Cards
 * Certify
 * Chrome River
 * ExpenseWatch
 * Go
 * Nexonia
 * Spend
 * SpringAhead
 * Tallie


LEARN

 * Emburse Blog
 * Emburse Podcast
 * Events & Webinars
 * Case Studies & Testimonials
 * Customer Training
 * Spend Optimization


OTHER RESOURCES

 * Partner Programs
 * Integrations


COMPANY

 * About
 * Mission
 * Leadership
 * Awards
 * Careers
 * News Releases
 * Press Coverage

Support
Get support
Sales
hi@emburse.com
Media
media@emburse.com
Phone
+1 877 EMBURSE
Contact Us

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